Velcom is a large institution providing communication services. The company’s website is very unfriendly and made inconvenient for users, so we will try to explain as clearly and in detail as possible how to pay and top up a Wellcom account with a plastic bank card without commission via the Internet.
Official site
- The subscriber needs to go to the page – https://www.velcom.by/epay.
- We select the type of paid service: mobile communications, Home Internet and TV, etc.
- Enter the plastic card numbers and email.
- Enter the payment details: DM or mobile phone numbers.
- Carefully enter the remaining card details.
- We confirm the operation with the code that will be sent via SMS.
There you can also go to your personal account and view information about the available replenishment amount.
E-Pay
NOTE! Only personalized cards of MasterCard and Visa payment systems are accepted.
- We go to the payment page – https://e-pay.by/velcom.
- Next, select the type of payment details: “payment to phone number” or “Payment by personal account”. The contract numbers are located in the contract or in the receipt for payment for services. This service does not check the correctness of the entered number, so be careful when filling it out.
- Enter the props. Next, indicate the number of replenishments in Belarusian rubles (not less than 0.5 and not more than 400 rubles).
- Click “Start replenishment”.
- We indicate the card number from which the funds transaction will be made.
- Next, wait until the page loads.
- Next, enter the remaining card details: expiration date, owner’s name and CV verification code.
- Afterwards, a code will be sent via SMS to the number to which your bank card is linked. Enter it in the box on the website and confirm the transfer.
Via Internet banking
To obtain a login and password, you need to contact a bank branch or call the hotline number. It is indicated on the back of the card.
- Belgazprombank
- Belinvestbank
- ASB Belarusbank
- Belagroprombank
- Priorbanka
- BPS-bank
- OJSC "Bank Moscow-Minsk"
- BelVEB
- Technobank
- Alpha-Ban
- Technobank
After logging in to the banking website, in your personal account, find the service payment section. Next, enter the name “Welcom” or “Welkom” in the search engine. Click on the service we need. After this, select the card with which the funds will be transferred. We enter the payment details and confirm with the code as in previous versions.
ADVICE! For more convenient payment and saving time, set up the “Autopayment” service. It allows you to automatically transfer funds to the desired account or mobile phone number at the beginning of each month.
We tried to collect the most frequently asked questions from our subscribers and answers to them. If you have a question that you did not find the answer to in the list, you can ask it using a special form.
- Click “Save” - the file will begin downloading to your computer
- run the software file and click “Start”
During the update (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.
- Once the process is complete, click “Done.”
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) In the 3G Internet program, check the network signal level;
Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal level;
e) In the 3G Internet program, manually specify the network (Tools – Options – Network – Registration mode – Manual search and registration, then the Update button. After the program finds the velcom network, select this network and click the “Register” button);
f) Test the modem on another computer.
Please use the recommendations below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the appropriate tariff plan or “Mobile Internet” service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.
Please use the recommendations below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) Check the Internet using another web browser;
d) Test the modem on another computer;
e) Try disabling your antivirus program for a while (the antivirus may block the connection);
Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) Test the modem on another computer.
Please use the recommendations below and try again:
a) Check your balance for funds;
b) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above;
c) Remove the SIM card from the modem and install it back into the modem;
d) Reinstall the 3G Internet program;
e) Test the modem on another computer.
Please use the recommendations below and try again:
a) Restart your computer;
b) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
c) Test the modem on another computer.
If during connection the error “Dialing a number through an operator or manually” appears, then use the recommendations below and try again:
a) You must uncheck the “Dial through an operator” checkbox on the Advanced tab in the Network connections folder
- FOR Windows XP: START – Control Panel (Settings – Control Panel) – Network Connections;
- FOR Windows 7 (Vista): START – Control Panel – Network and Sharing Center – Change adapter settings);
- FOR Windows 8: Keyboard shortcut WIN+X – Control Panel – Network and Sharing Center – Change adapter settings)
This error may occur after the network protocol has changed during the software update process, please follow the recommendations below and try again:
a) Try System Restore if it has not been disabled;
b) Try to independently search for ways to resolve this error on the Internet;
c) Try reinstalling the operating system.
D-Link DWM-157
- in the dialog box, select the location on your computer where you would like to save the software file
- Click "Save" - the file will begin downloading to your computer
- unzip it and run the “setup.exe” file from the “ZTE MF180” folder
During installation (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.
How can I add a subscriber's number to the Black List?
If such a function is provided by your telephone, you can use it by referring to the telephone instructions. A1 company does not have a “Black List” service.
How can I check if my Personal Account is connected?
You can check the availability of the service by dialing USSD *141*3*6# call
How can I connect my Personal Account?
Subscribers who entered into contracts after December 21, 2010 are automatically granted access to their Personal Account. If you have disabled the service, you can activate it:
Step 1: Dial USSD from your phone *141*3*6# callStep 2: reply with the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by
Connection is also possible by contacting the company:
- by calling the contact center 150 (you must provide the access code)
- at sales and service centers (bring your passport with you)
- at sales and service points of attorneys (bring your passport with you)
How can I get a password to access my Personal Account?
You can get information about the password used by sending USSD *141*0# call.
If you use the Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-Stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.
The ability to use a PUK1 SIM card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or sales and service points of attorneys (based on an application and an identity document)
I want to change my tariff plan. When will the tariff plan change?
Changing the tariff plan occurs automatically within 24 hours after you submit your request. Please note: if at the time of processing the application to change the tariff plan, the number is disconnected from the company’s communication network due to debt or as a result of using the “Pause” service, then such an application will not be processed. After the service is restored/disconnected from the Pause service, you can, if necessary, create a new request to change the tariff plan.
How can I assign/change a “favorite” number?
Client served according to tariff plans A1 You can assign/change a “favorite” number:
1) via USSD *141*3*3# call and then follow the prompts on the mobile phone screen
2) using ISSA
Client served according to tariff plans HELLO(if this option is provided):
1) using USSD *126*7# call
2) using ISSA
You can view your assigned “favorite” numbers and, if necessary, change them or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.
I don’t want to listen to your commercials when calling 150. How can I disable this service?
For connecting the service " Roaming.Vacation» a one-time fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs.
For using the service " Roaming.Business» a monthly subscription fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs. If the subscriber has not disabled the “Roaming.Business” service, the subscription fee for this service will be automatically debited in a single amount from the balance no later than the 5th (fifth) day of each month and reflected in the bill for communication services of the month in which the debit was made.
Regardless of the day of connection/change of service, the one-time fee/subscription fee will be charged in full.
Important: in the same month, the “Roaming.Vacation” or “Roaming.Business” service can be activated no more than once. This takes into account not only the fact of connecting the service, but also its availability in the current month.
How are roaming calls charged?
Tariffing in roaming is carried out by the minute, payment is made according to roaming tariffs.
Money is written off in roaming as information about charges is received from roaming partners. The final payment may be made later than the actual use of roaming services, so a sudden change in the balance is possible.
Why do the cost of services (calls/SMS) differ in different countries and among different operators?
A roaming agreement is concluded between two mobile operators; accordingly, each party lays down its own conditions and sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of foreign currency exchange rate fluctuations.
How are calls charged in roaming if the phone number is set to forward to another number or to a voicemail number?
Unconditional forwarding is paid according to the tariffs of the A1 company, and forwarding with a given condition (for example, “The subscriber does not answer”) - according to roaming tariffs: for incoming and outgoing calls.
Are the included minutes/megabytes/SMS/MMS consumed while roaming?
How much will incoming SMS cost me while roaming?
You do not pay for incoming SMS while roaming. The sender of the message bears the costs.
Do I need to change the SMS center number in the phone settings while roaming?
No no need. The SMS center number is the same for our subscribers both in Belarus and in roaming: +375296009000.
How to top up your balance abroad?
You can top up your balance while roaming using express payment cards, SMS banking service, and various online payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network you registered with supports USSD). After receiving a response to your request, you must enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using your Personal Account on the website https://my.a1.by (menu item “Financial information/Payment by EO card”), through the a1-menu application in your mobile phone, as well as by sending an SMS with the code express payment cards to number 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish your account using SMS banking, you should send an SMS to one of the service numbers (depending on the bank you are served with) indicating the type of operation, service code (password), payment amount, payment ID, phone number. The cost of SMS is paid according to roaming tariffs.
Account replenishment is not possible for subscribers who have outgoing calls blocked or whose services have been suspended.
- You can also use online payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the International Roaming/SMS Roaming service.
Can I answer calls while my phone is being used for data?
If you use the Mobile Internet service on a 2G network, you will be able to answer the call only if there is no data reception/transmission at the time of the call
If you use the Mobile Internet service on a 3G network, you can receive and make calls without pausing your Internet session.
If you use the “Data Transfer” service, then you do not have this option. This is due to the peculiarities of the CSD technology itself.
What determines the data transfer speed when working with the Mobile Internet service?
The data transfer speed in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- subscriber movement speed,
- base station load.
When working on the Internet, speed is also significantly affected by factors independent of network A1:
- capabilities and/or limitations of the server from which the data is downloaded;
- congestion of the Internet channel to the A1 network;
- number of streams organized for downloading;
- setting TCP/IP protocol parameters in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.
I can't use the modem because... When establishing a connection, the modem displays: “Error 619.”
The reasons for such an error when using a USB modem may be:
- a problem with the USB port on your computer (either at the hardware level, or the modem drivers conflict with another application on your computer);
- errors when setting up Internet settings;
- there is a problem with your modem at the hardware level (faulty).
We recommend:
- make sure that the USB port of your computer is working properly by going to “system properties-hardware”;
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wire connections are secure;
- remove the modem drivers and their configuration, and then install them again; choose the right tariff plan.
To exclude the above possible options, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.
What does "Error 678: The remote computer is not responding" mean?
This error occurs when:
a) When there are insufficient funds on the balance (the balance is zero / there is a debt / a regular bill has not been paid);
It is recommended to top up your balance, and after receiving funds into your account, turn off and restart the modem.
b) The modem is not installed correctly.
It is recommended to try to reinstall the modem yourself,
If this fails again, contact the A1 sales and service center.
I can’t save the settings, the display shows the following message: “Only 70 sets allowed.”
Delete all accounts in configuration settings or update your phone software.
What does it mean: "Error 734: The PPP link control protocol was interrupted"?
This error can occur if there is insufficient cellular network signal reception, an incorrectly entered username or password, an incorrectly entered modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and may also be checked in the “Use IP header compression” field in the properties of the TCP/IP protocol. Also, error 734 may occur due to unactivated Internet access on the subscriber number.
We recommend:
- move the phone to another place (if possible, closer to the window),
- check the name and password in the modem properties,
- check the modem initialization line character by character:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for packages WEB 500, WEB 750, WEB 1500, WEB 3000, “Non-stop”;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for package A1 WEB;
AT+CGDCONT=1,"IP","plus.a1.by" for package A1 WEB PLUS;
AT+CGDCONT=1,"IP","wap..
- in the properties of the modem, disable error handling by the modem and data compression by the modem, in the PPP parameters, remove software data compression, in the properties of the TCP/IP protocol, disable software compression of IP headers.
- check the port speed for the modem in the modem properties (usually 57,600 kbps or 115,200 kbps for models 2005 and later, higher values are possible).
- in the connection properties, in the “Security” tab, select “Normal” (recommended parameters), and in the “Used during verification” field, select “Insecure password”.
What is the CLICK service and what are its benefits?
CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone when it is in idle mode.
CLICK makes it possible to learn about A1 company promotions, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, check current exchange rates and weather forecasts, get acquainted with event posters, receive congratulations, and advice from stylists.
The service is available to all subscribers of the company whose SIM card contains the STK CLICK application and the CLICK service is activated.
How much does it cost to connect/disconnect the CLICK service?
Activation of the CLICK service is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.
Attention! Ordered content is paid! The cost is indicated in the “More details” menu item, which contains free information. Access to a WAP resource is charged separately and depends on what service is used to order media elements (“Mobile Internet” or “Data transfer”). In roaming, provided that you use the “Mobile Internet” or “Data Transfer” service, access to the WAP resource is charged at roaming rates.
How much does it cost to change a cellular operator while keeping your phone number?
When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.
Can I change operators several times within MNP?
The subscriber has the right to use the “Number Transfer” service again no earlier than 90 days from the date of the last transfer.
I am 16 years old, can I connect to the A1 network myself, without my parents?
Company A1 enters into agreements for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or trustees. When concluding an agreement, a mandatory condition is the personal presence of the minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of the agreement (a note in the parent’s passport, a child’s birth certificate, a document of guardianship). You can enter into an agreement for the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).
Why didn't they give me a printout of calls on my driver's license?
Detailed information about the subscriber's calls is provided by the company either directly to the person who has entered into an agreement for the provision of telecommunication services, or to his authorized representative if he has a power of attorney. You can make sure that a citizen who contacts the A1 sales and service center is really a client with whom a contract for room service has been concluded only by presenting an identification document. According to Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. “On documenting the population of the Republic of Belarus” identification documents are: passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver’s license, do not have the status of an identity document.
If the redirection is from your number to the number of subscriber A1, you pay as an outgoing on-net call.
- When forwarding to a number belonging to another mobile network, you pay for the call as an outgoing call to other networks according to your tariff plan.
- Forwarding to a voicemail number is free in the A1 network.
Please note: in international roaming, in case of established call forwarding (including to a voicemail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, a forwarded call is paid as an outgoing call from your number in accordance with your tariff plan and forwarding direction.
How much will it cost to call from a landline to my mobile phone?
You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by calling 164. These tariffs are set by RUE Beltelecom.
Most mobile operators provide a service through which people can send funds from their balance to each other. Not long ago it became possible to transfer money from one Velcom account to another. But to do this, you need to connect to the iPay system if you want to carry out the operation via SMS. We will look at exactly how you can transfer funds so that they reach the recipient.
Necessary conditions for transfer
Previously, it was possible to transfer funds with Welk (Belarus) only by visiting the office of the mobile operator. This option now also exists, and for this you will need to contact the nearest cellular office. You will need to have your passport with you, as well as the details necessary for the procedure.
Important! There is an easier way that allows you to instantly transfer money through your phone. You can send the amount from your balance by connecting to the iPay system.
Only in this case will it be possible to transfer funds via phone by sending an SMS. Naturally, there must be enough money on the balance sheet for this procedure.
Connecting to the iPay system
Now it will be possible to send money to another phone number in Belarus. To do this, you don’t even have to go to the site, because you can transfer using SMS. The main thing is to know what kind of text you need to send.
Transfer via SMS
If a person is already registered in the iPay system, then he can replenish the account of another citizen through a message. This procedure will be useful for those who want to write off funds from their balance. You will need to send an SMS to number 553.
What to write: (service code) (phone number) (money transfer amount).
Please note that the service code is 101, which is what should be indicated. You must write the recipient's phone number. You should indicate the transfer amount yourself. Note that the parentheses should be removed, but the spaces will remain.
It is important to keep in mind that a commission of 3.5% of the transfer amount will be charged for this service. Moreover, it will be additionally written off from the balance of the sending person. At the same time, SMS is also sent for a fee, and in this case you should focus on your tariff.
For the procedure to be successful, you need to make sure that you have at least 0.1 Belarusian ruble left on your phone. Because we cannot allow the balance to drop to zero.
What difficulties may arise
When a person follows the instructions, he will not face any problems while transferring money. The main thing is to enter the details correctly so that the money goes to the right subscriber. After all, it will be extremely difficult to cancel the procedure if it has already happened. And contacting a payment system or operator does not always yield results.
If everything was done correctly, but the money is not transferred, then there are probably not enough funds in the account. Because you additionally need to take into account the commission that is charged for the procedure and the cost of sending SMS. If you don’t have enough money, then you can either send less money or top up your account. Then everything should go well, and the recipient's balance will quickly increase.
Many mobile operators provide a service that allows subscribers to transfer money to each other from their phone accounts. Relatively recently, it became possible to transfer money from one Velcom account to another. This article will discuss methods by using which you don’t have to worry that the money sent will not reach the desired recipient.
How to make a translation: two ways
Not so long ago, it was possible to transfer money between the balances of numbers serviced by the Welk operator only when visiting the company’s office. Today this method also works, and in order to use it, you need to come to the office with a passport and details for the transfer.
However, there is a very easy option - transfer money through the phone after connecting the phone to the iPay service.
Important! This method is suitable for those who want to perform all operations remotely using SMS messages. The main condition is that the balance of the sender’s phone must be topped up with an amount sufficient to complete the transfer.
Registering and linking your phone in iPay
A resident of Belarus who is a Velcom subscriber can connect to the iPay service to transfer funds to other numbers.
The connection is made as follows:
- You need to send an SMS message to number 5533 (its content does not matter).
- The system will send a one-time code to the phone, using which the user can log in to the iPay.by website. Also, the subscriber's telephone number must be entered into the authorization form.
- Registration in the system is automatic, and all further logins require entering a new password sent via SMS.
After this, you can transfer funds between Velcom numbers. It doesn’t even require authorization on the site - transfers are made by sending SMS. The main thing is the correct content of these messages.
Transfer by phone: sending SMS
It is possible to send money to a Welkom phone number in Belarus by sending a message to service number 533. For this, the following format is used: service code*phone number*size of the item.
The first parameter in all cases is 101, and it is indicated unchanged. The second is the recipient's phone number. The size of the transfer is written by the sender independently. Spaces are preserved when entering data.
Transfer conditions and commission
The service is not provided free of charge - a commission fee of 3.5% of the entire transfer is charged. The commission is additionally debited from the sender's phone account. Sending a message also requires a fee, and here you need to find out the cost at your own rate.
The operation will be completed successfully if the amount of at least 0.1 Belarusian rubles remains on the phone. It is impossible to receive services with a zero balance.
Possible problems and their solutions
By strictly following the step-by-step instructions, it is unlikely that you will encounter any problems when transferring money from Welkom to Welkom in Belarus.
The main thing is to correctly enter all the necessary details so that the funds go where they should.
Canceling an operation is not an easy procedure; contacting the payment service support service or directly to the operator does not always bring the desired results.
If absolutely all actions were completed correctly, but the money was not transferred via phone, it is possible that the sender’s balance simply does not have the required amount. You should always take into account the fee charged for the service provided and the cost of sending the message. If there is a shortage of funds, there are two options: replenish the balance or transfer a smaller amount. In this case, the procedure should complete successfully.
INTEREST-FREE payment for services*: Internet, Cable TV, Telephony in the office daily from 09:00 to 21:00
*Subscription payments for the Internet by bank card in our office are accepted daily from 09:00 strictly until 20:00.
Office address: Lytkarino, st. Lenina, 21.
3. Payment via QIWI terminals
Dear subscribers!
From 06/01/2014 The payment procedure in QIWI terminals has been changed. Now, to pay, you will need to find the operator “WELLCOM-L LLC” through a search on the terminal, indicate the payer’s details (full name and ID) and deposit cash, taking into account the terminal commission of 3.5% + 15 rubles. over payment.
Draw your attention to!
- The period for crediting funds to your personal account will be from 3 to 7 days.
- The commission is deducted from the total payment amount
Instructions for payment via QIWI terminals
click on image to enlarge
4. Payment via bank
To pay via bank*
1. PJSC "Sberbank", Moscow
Bank details of WELLCOM-L LLC as of 09/05/2016:
WELLCOM-L LLC
INN/KPP 5026115654/502701001
Current account 40702810440000004090
BANK PJSC "Sberbank Moscow"
Correspondent account 30101810400000000225
BIC 044525225
*Please note that the sending bank may charge a fee for transferring funds. Check out the commission amount before paying
2. LLC CB "Agropromcredit" Lytkarino
Address: block 2, building 13
Opening hours: 9.00-17.00, lunch 13.00-13.45, Sat, Sun - closed.
Phones:
555-4536
555-2011
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