The satellite dish from Tricolor is a very convenient thing. However, it happens that at one not very pleasant moment this miracle of technology stops working, and the message “No signal” is displayed on the TV screen.
Let's figure out what to do in this case.
What can you do yourself?
First of all, you need to understand what happened. There may be several options:
- there really is no signal because maintenance work is ongoing;
- heavy snowfall or a thunderstorm front “clogs” the signal from the satellite;
- The antenna is clogged with dirt or snow.
- the cable connecting the antenna to the receiver is damaged;
- Receiver configuration bits.
If there is no broadcast, or the weather prevents you from receiving a signal, nothing can be done - you can only wait. You can only go to the official website of the satellite company and see how long the work will take.
In addition, you need to inspect the outside of the antenna dish. In winter, it is often clogged with snow, and in summer - with dust and dirt, which interferes with reception. Therefore, just in case, carefully wipe the surfaces of outdoor equipment with a clean cloth, or at least sweep with a soft brush.
When cleaning the antenna, it is also worth checking whether it is securely fixed in the desired position. If the installation is careless, it happens that over time the fastenings become loose, and the dish tilts down under its own weight, losing its orientation towards the satellite. You can correct this defect yourself by carefully turning the antenna, observing the signal level - and then tightening the fastenings, fixing the dish in the desired position.
At the same time, inspect the cable, especially where it connects to the dish. The contact itself may become loose in the socket over time - so first of all check how tightly it is screwed in. In addition, if the installation is poor, moisture can get inside the connection, oxidizing the contacts. If this happens, you need to either purchase a new cable or shorten the old one by cutting off the damaged part and installing a new F-connector.
You also need to check the receiver settings. It may turn out that they are lost. In order to find out if this is so, you need to check the signal level from the satellite (you can find out how to do this from the user manual for the receiver). If the level is 70% or higher (that is, visually the bar indicating the signal strength fills the window by three quarters or more) - you need to reset all settings to factory settings and perform the initial setup again.
Tip: also compare all the events that could lead to the loss of the signal - as already written above: bad weather conditions, repair work near your dish, attempts to configure “something” on the remote control or receiver.
When and where to seek help?
However, there are times when you simply cannot do anything on your own. These include the following situations:
- the converter on the plate has failed;
- the receiver has failed;
- there is no physical possibility to receive the signal where the antenna is installed.
There is only one way to determine whether a breakdown has occurred - replace the receiver or converter with another similar device that is known to work. If after this the signal begins to be received, all you have to do is take the equipment to a workshop for repairs or buy a new one. If not, then the problem is too serious, and here you need to call a specialist to your home.
The best option is one of the certified companies. This is usually the company you purchased the equipment from. If the company is engaged only in sales, but not in repairs, you can find a workshop on the official website of Tricolor TV. To do this, you need to indicate your region there - and a list of companies with their contact numbers will appear on the screen. By calling, you can find out exactly where to contact.
Finally, there is the last option: while you have not been using the equipment, trees have grown south of the dish or a tall building has been built, “shading” the signal. In this case, all that can be done is to call the installers and move the antenna to another location.
The most common malfunctions that occur when watching satellite television Tricolor TV or NTV+ and ways to independently deal with them, as well as approximate prices for repair and maintenance of satellite equipment in the Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.
1. No signal.
First of all, you need to make sure that the video signal from the receiver is output to the TV, and that the receiver itself is turned on. When you press the "menu" button on the receiver's remote control, the "Main Menu" of the satellite receiver should appear on the TV screen. This will guarantee that you did not accidentally switch the TV to some other video input and the receiver is working, and the message about no signal is a message from the receiver.
Approximately once a quarter, satellite television providers carry out scheduled preventive maintenance of transmission equipment, with the removal of broadcasting. Most often, these works are carried out before 10 a.m., occasionally until 2 p.m. Always, a few days before the preventive maintenance, on the Infoconal of Tricolor TV, as well as NTV+, a warning about upcoming work is constantly repeated, but who is watching it...
The signal may disappear for one of several reasons:
1.1 The satellite dish has curled slightly to the side.
A displacement of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna; in 99% of cases, after trying to tune a satellite dish to a satellite on your own, you will have to call a professional installer, even if the problem was a short-term interruption in the provider’s broadcasting. If something falls on the plate from above and it has visible damage, then it must be replaced. Changing the geometry of the Tricolor or NTV+ satellite antenna precludes its further use.
Setting up a satellite dish located in an easily accessible place costs approximately 1,500 rubles, replacing the converter + 500 rubles. Complete antenna replacement 2500 - 3000 rub.
1.2 The cable from the antenna to the receiver is damaged.
If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable.
1.3 The cable just came out a little from the F connector screwed onto the receiver.
In this case, it is enough to forcefully push the cable inward.
1.4 The converter has failed.
The standard warranty period for converters is 1 year. On average they work for 3-5 years. There are cases of 10-year work, but this is for converters made earlier, and earlier, as you know, the water was sweeter... It is not difficult to replace a converter, but it can be more difficult to find one. If you buy and change it yourself, please note: CIRCULAR should be written on the converter.
1.5 There is an obstacle between the receiving satellite dish and the satellite.
It could be a 16-story building that has been built, a tree that has grown, or snow stuck to the antenna; in any of these cases, the signal does not pass through. It’s easy enough to shake off the snow, a little more difficult with a tree, with the house everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through a thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite and everything will continue to work fine. Also, the signal does not pass through very heavy snow or rain; if you can’t see anything on the street and it’s dark due to a tropical downpour or blizzard, then you just need to wait. All the same things (weather conditions) can happen at the place where the signal is transmitted to the satellite.
1.6 The receiver itself, or rather the motherboard in it, has failed.
Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, not forgetting the warranty card. If the warranty has expired, depending on the model, you need to look at how feasible it is to repair the receiver. Recently, the manufacturer GS has established a warranty period of 3 years for Tricolor receivers. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. A new NTV+ receiver costs 6-7 thousand rubles. depending on the model. A new receiver for watching Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and subscriptions included in the price. Replacing the motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 thousand rubles.
1.7 Some kind of failure in the receiver or someone accidentally changed the settings.
You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to configure the channels again.
2. Coded signal or no access.
The problem is more common among Tricolor TV subscribers. With NTV+, if the card reader or access module malfunctions, the following message is usually displayed: the smart card is not inserted; if the receiver displays an inscription instead of a picture - geographical restrictions, you need to find out if there is money in your account with the NTV+ subscriber service. Tricolor TV users need to know that Tricolor has a “Basic” package, which should work without any fees. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s like throwing money in the trash.
You can try disconnecting the receiver from the network and turning it on (reboot) after 5 seconds. It helps in 99% of cases; all computer equipment tends to freeze sometimes. Rebooting is a very simple and effective way to deal with it.
2.2 If the reboot does not help: first of all, you should make sure that the receiver sees the number of the smart card or built-in conditional access module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the receiver's remote control or find the status in the "Menu". The status contains a lot of different information about the software and the receiver itself, including the DRE ID should be displayed, opposite there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (reboot). If after several reboots the number does not appear, this is a sure sign of a breakdown of the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the “Equipment Exchange” promotion. If the number is not known or there is no promotion, there is only one option left - to purchase a new receiver. There is no point in repairing... Replacing a module at a service center costs 4,000 rubles, a 3-month warranty. But there is no guarantee that a motherboard worth 2-4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub. The new receiver of the GS U510 HD brand with a paid annual subscription “Maximum HD” costs approximately 8,000 rubles, and will immediately show approximately 160 channels, of which 25 are in HD quality.
2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely the issue is an outdated version of the software. To replace the software yourself, you need to find the current version of the software and, using a computer and a “Nulmodem cable”, using a special program, upload the new version to the satellite receiver. After this, you need to either write to the central technical support service or independently, through the subscriber’s personal account, repeat the “activation command” to your receiver. After which you need to leave the receiver turned on on some encrypted channel until everything works... In fact, few subscribers can cope with replacing the software on their own. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.
2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. Just as in the case of older receivers, you should make sure that the receiver sees the smart card (DRE ID number and smart card number are the same thing, it’s also the equipment number). New receivers have a No. ID button on the remote control, which performs the same function as the “Status” button on older remote controls. By pressing the ID No. button or going to the menu, in the status section, you need to see whether the smart card No. is determined by the receiver.
If the DRE ID No. is displayed and the channels are scrambled, the problem may be with an outdated software version.
But first you need to make sure you have subscriptions, to do this you need to go to the main menu, find conditional access, subscriptions and see if there are valid subscriptions. Class 000 is the “Basic” package; if this subscription class is displayed, then a dozen federal channels located approximately at the end of the general list of channels should work. If these channels work, and the rest are encrypted and only class 000 is in the subscriptions, then the payment for the paid package has ended and you need to pay for the “Optimum” package for receivers 8300 and 8304 worth 600 rubles. or the "Maximum HD" package for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.
If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, with the exception of GS 8305 and GS 8306, the smart card is inserted with the chip facing up; in 8305 and 8306, the smart card is inserted from the side and with the chip facing down. If after these manipulations and reboots the smart card is not detected, it makes sense to try placing something the size of a card but a little thinner under the card; sometimes the contacts in the card reader do not fit tightly and pressing the card more tightly can help in this case.
If the DRE ID number is determined and there are subscriptions, but the channels are encrypted, it is possible that your receiver has not been working for a long time and it will be enough for it to be turned on and everything will work. This is subject to the current software version. If the software is outdated, it needs to be updated. It’s not difficult to do this yourself, of course, if you have a computer and certain skills. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.
3. All signs on the receiver display blink.
A characteristic sign for old receivers with a built-in power supply is the failure of this same power supply. Most often it happens from a power surge. Using a surge protector or voltage stabilizer most often helps avoid this problem. Repairs are possible in almost any teleworkshop. Replacing the power supply with on-site diagnostics of the entire satellite television system at your home costs 1,500 rubles.
4. All signs (eights) are continuously lit on the scoreboard.
Most often it is a sign of software damage, and occasionally a failure of the motherboard. Typically, software damage occurs when the power is turned off during an automatic software update from satellite (OTA). It turns out that the old software has already been erased, but the new one has not yet been uploaded. You need to fill it manually. The price of firmware at home is 1500 rubles.
5. The receiver does not respond to the remote control.
First, you should use the control buttons on the receiver itself to make sure that the receiver is operational. Then you need to try replacing the batteries in the remote control and rebooting. If it doesn't help, try another remote control. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.
6. By all indications, the receiver is working, but on the TV screen there is a blue screen or an inscription - the signal is weak or absent.
The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) is that the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon on the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button that switches channels).
On the receiver's remote control, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which you have the satellite receiver connected.
Receivers GS 8305, GS 8306, GS8307, GS 8308 each have two video outputs - HDMI and SD, and they work alternately! If you accidentally press the “Input Signal” button on the receiver’s remote control, the receiver will switch and output a signal to another output. When HDMI is working, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is lit at the bottom of the indicator, for receivers GS 8307 and 8308 in the left part of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is lit at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver the light on the indicator is lit at the bottom, and an old-style TV that does not have an HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the button on the receiver’s remote control “Input signal”, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely, this is an intermediate loading state, at this time the receiver does not produce a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.
Also, during business hours, you can get advice from Tricolor TV Technical Support staff by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (calls are charged at long-distance rates).
NTV+ subscriber service phone number 8 495 755 67 89
We are so accustomed to television that we believe that a house without a TV is not a home at all. But there are days when there is not a single channel on the TV. How much nerves do users have to spend when they see that the system is writing - there is no signal. Television is not only entertainment, but also the need to find out the news, to see how life has changed throughout the day. And when there is no signal on Tricolor, it makes you feel almost physical discomfort.
What to do if there is no signal on Tricolor TV? First of all, stop panicking. You can, of course, call a repairman, but he will come the next day, since, as a rule, the breakdown is noticed in the evening. Today you can try to correct the situation yourself. Many problems can be solved on your own, you just have to find out what the reason is and remove it. Perhaps this is due to components, or maybe there are problems with the signal, and the receiver is not at fault?
Causes of problems that will resolve themselves
Let's start with the simplest thing - self-eliminating causes that block the signal. There are several of these, and as soon as these reasons cease their influence, the signal will be immediately restored, and the person will again be able to enjoy his favorite programs. So, here are the most common factors that the user cannot eliminate, so he will just have to wait.
Bad weather. When heavy rain or snow falls, the dish is the first to suffer, which is why Tricolor TV does not work. But if there is no damage to any of the devices, then as soon as the situation outside the window is restored and the sun appears, the TV will again show your favorite channels uninterruptedly;
The second reason is preventative maintenance. If they don’t want to show all channels, then it’s a matter of prevention. Many operators cut off the signal to set up updates needed to improve performance. During this period, all channels disappear. But that won't last either. As a rule, a few hours are enough to correct the malfunction and start the picture again, instead of the sad inscription “signal lost” or “no signal”. But if there is no signal for too long, then you should contact a technician who will find out why this happened. In addition, people are notified of such work. A letter is sent to your email stating that the reasons for the failure are in the operator’s scheduled work;
System failure. If everyone doesn’t have a signal, the weather outside is normal, and no maintenance notifications have been received, the receiver has not stopped working, but there has simply been a failure in the system. It’s unpleasant, but it also happens, because in Russia almost every second house has a Tricolor TV dish, so the load is simply colossal. Sometimes the system simply does not have time to cope with it.
To find out why Tricolor does not work and the exact time frame for its restoration, it is better to call the service center, where they will tell you everything. If there is no more serious problem, then the breakdown will be fixed. In any case, there is no need to panic; the breakdown here does not depend on the person, but on the provider or independent factors. Therefore, all that remains is to wait.
What to do if a mechanical problem occurs
If there is no signal on Tricolor TV, but there are no messages indicating that there is a problem of general significance, then you should start to worry, since most likely it is of a mechanical nature. But if this happens, you can try to fix the breakdown yourself, but only if the person not only says to himself “I can do this” but also has some experience in this industry.
So, let's look at each reason in more detail:
The connection is damaged. Perhaps the reason is an under-pressed F-connection. You can do it yourself with a little tweaking. In addition, the cable may be damaged. If such suspicions arise, the cable should be carefully checked for chafed areas. If found, it is advisable to replace it;
There is a problem with the receiver. There are a huge number of receivers on sale, but there is no need to rush to buy a new one right away. First you need to check whether there really is a problem with it. To test, ask your neighbors to connect your equipment. If even now Tricolor writes that there is no signal, you need to take the device to a technician who will look and fix the problem, or it will be cheaper to buy a new one;
The antenna is broken. This may be the reason why there is no signal on all channels. Damage can occur from strong winds, prolonged bad weather and other factors. But the result is always the same - there is no television, there is a black Malevich square on the info channel, or the signal is very weak (it appears, then disappears again). To check the guess that the antenna is damaged, two people are needed. One will sit in front of the TV, and the second will go to the culprit. Try turning the antenna until a signal appears.
But if you manage to establish the cause of the breakdown, it is better not to experiment, but to contact a service center, where everything will be fixed, of course, if the device can be repaired.
How to configure the receiver if the settings are lost
Lost settings are also a common occurrence on Tricolor TV, which interferes with normal TV viewing, since most channels stop showing at all, or the signal appears only temporarily. This is not surprising, especially considering that on some channels the broadcast parameters change over time, and when this happens, it will be written on the screen that there is no signal.
As of May 2017, there are not too many such channels, but in order not to regularly end up on a black screen when scrolling through the list of channels, you need to regularly monitor updates and search for new broadcasting parameters. Problems related to settings are much easier to fix even without outside help, so users rarely call a technician.
To ensure that the system is configured, you can perform the following manipulations:
Go to the main menu;
Selecting “Tricolor TV” from the list;
A dialog box will appear in which you need to select “Yes”;
Wait for the search to complete;
If it was successful, for the updates to take hold, you need to disconnect the receiver from the network for a few minutes.
After such manipulations have been carried out, all problems with selling channels disappear. If it happens that the procedure did not help, but you are sure that it was carried out correctly, then the matter may be different. However, it is better not to continue experiments, but to call the service center. They will tell you what to do if there is no Tricolor signal. There may be a failure not only on your TV, but throughout the entire system. Then all you have to do is wait or call a specialist to your home.
Note.
This article will discuss the actions that you need to take if there is a complete lack of signal from the Tricolor TV satellite. The tips in this article will help you determine the cause and tell you what to do if the receiver is not working. Most Tricolor TV subscribers are familiar with the situation in which the “No Signal” message interferes with watching their favorite programs quite often, although for some this is an isolated case.
The main reasons for the lack of signal on Tricolor TV
It is logical to assume that the reason for the “No signal” message is its absence. Let's say you were watching TV in the evening, and when you woke up in the morning and turned on your receiver, you discovered that it was not working, and there was no signal on all channels.
- The first necessary step will be to check whether there are natural reasons for removing the broadcast of transponders; it is quite possible that planned maintenance work is currently being carried out, the operator is obliged to inform about them several days before the start of such activities. Most subscribers simply ignore the transmission of data from the operator and, when faced with this problem, are completely bewildered. If you encounter this difficulty unexpectedly and don’t know what to do, then the best solution would be to check on the operator’s website whether such work is being carried out or not. To do this, simply view the table of contents of news for the last 10 days. If there is no information of this kind on the site, most likely the reason for the lack of signal is different. There are cases when preventative maintenance is carried out by satellite owners on broadcast equipment. It is possible that work will also be carried out on the satellite itself. If, after doing all the above steps, you still don’t understand why there is no signal on your receiver, you can move on to the next steps to find out the reason.
- Call your relatives or friends who live nearby and find out if they have the same problems. If the answer turns out to be positive, then you can do nothing for the next 10-20 hours; most likely, an unexpected failure occurred with the operator or there are reasons related to the emergency situation. Expect the relevant information to appear on the Tricolor TV website in the near future; it will indicate the reason and determine the time frame for restoring the operation of the broadcast equipment.
What to do if there is no signal on your internal equipment (receiver, converter)
- To find out why there is no signal, the first step is to check the cable from the receiver to the converter. It is necessary to check for breaks or damage to the cable. Another reason why the receiver writes “No signal” is that the F-contactors are not screwed tightly into the threads. When checking the cable for integrity, in addition to visual inspection, it would be a good idea to use a tester. If you find damage on the cable, you should not twist it, it will still be ineffective. If it is not possible to replace the entire cable, then you should use a special connector. In addition to it, you should purchase two additional F-connectors that screw onto the connector. If after checking you do not understand why the receiver is not working, you can proceed to the next step.
- The next possible reason is a malfunction of the receiver; it needs to be checked for functionality; the best way would be to connect it to a working and tuned antenna. Again, you can contact your relatives or friends, make sure that their receiver is 100% working, and then connect your receiver to the antenna. If everything works fine, then most likely the cause of the breakdown is in the antenna installed in your place; the settings may have gone wrong, although a breakdown in the converter is also possible. But if, when you connect your receiver to another antenna, it says that there is no signal, then with a high degree of probability the reason for the lack of signal lies in a non-working receiver. In this case, most likely the tuner has failed; it is responsible for receiving the signal from Tricolor TV. It should be taken to a service center, they will determine why it stopped working and fix the problem, if possible.
Malfunctions on external equipment (antenna)
- If, after carrying out all the above measures, it turns out that the reason that there is no signal on Tricolor TV is a malfunction in the antenna, then there are few options for further action.
Most likely, the antenna settings have gone wrong; this often happens after strong winds or other adverse weather conditions. Perhaps the bolted connections holding the antenna in the desired direction became loose and it was turned. In this case, even if it moves only 1-2 degrees, the signal from the satellite will pass past the focus of the antenna. You should, if possible, reach for loose nuts and tighten them with a wrench, while observing safety precautions.
- After making all the connections and making sure that the antenna is securely fastened, you can begin setting up the antenna for the signal from the Tricolor TV satellites. It's not difficult, but you will need a helper to do it. He will have to check the signal on the TV, and if there is none, inform you about it. You need to apply light pressure on one of the four sides of the antenna one by one to find out in which direction it should be turned in order for the Tricolor TV channels to work. By turning the antenna in the desired direction, a scale will appear on the TV reflecting the strength of the signal and its quality, at which point you can begin to adjust the antenna. To do this, loosen the nuts slightly, but so that the antenna still holds tightly, allowing you to turn it quite a bit. By performing these actions, direct it in the direction where the signal will be caught most clearly.
- If the wind has knocked down the antenna so much that you can’t adjust it yourself, then you should call a specialist, he will adjust the antenna using horizontal scanning.
Other Possible Problems
Quite often, in about half of the cases, the converter becomes unusable, then “No signal” appears on your screen; this problem is often impossible for an ordinary user to determine without outside help. If you have the opportunity to purchase a spare converter, then this malfunction will not be difficult to identify. It would be better to check the converter for functionality before you decide to adjust the antenna, otherwise you will disrupt the signal with your own hands and will not fix the problem. If you have a spare converter, replace it by removing the faulty one. If possible, try to prevent the antenna from inadvertently rotating. But if it is not possible to remove the faulty part without rotating the antenna, then remember what position it is in, and after removing it, place it by eye. Next, you will have to resort to scanning horizontally and vertically.
Today we decided to talk about the actions that need to be taken to determine the reason for the lack of signal from the satellite for Tricolor subscribers. The fact is that many of the subscribers see the message “No signal” at least once. Some of those who come here see this inscription for the first time, while others receive such a response when choosing the desired channel not for the first time.
Reasons for the lack of Tricolor TV signal
The main reason that there is no Tricolor signal is really its absence. Let's consider a situation where a person turns off his receiver in the evening and sees that there is a signal, and turns it on during the day and discovers that there is no signal on any of the channels.
The first action that needs to be performed in this situation is to check that there are no natural reasons for removing the transponder broadcast; this could be planned preventive maintenance, which the operator reports about a few days before the event. Many satellite TV subscribers simply do not follow such information and are perplexed when they see the message “no signal.” To check that there are no planned reasons for the lack of signal, you can use the Internet - by visiting your operator’s website and reading the news for the last 10 days from your operator. If there is no information on the operator’s website about the planned cancellation of broadcasting, there is probably another reason.
If you notice a lack of signal, this does not mean that there is a problem with the equipment or that your antenna is faulty; perhaps the operator or owner of the satellite is carrying out preventive work on the broadcasting equipment that delivers the signal to the device itself, or some scheduled work is being carried out on the satellite itself.
If you have not found any information about the cancellation of broadcasting on the date when you have no signal, you can proceed to the next step to determine the reason.
- If you have relatives or friends who use Tricolor, call or contact them by other means of communication and check if they have a signal. If they, like you, have no signal, you can simply forget about this fact for 10-20 hours, the signal will be restored or information will appear about the reason and time frame for resolving the issue. If the signal is present, the cause is probably in your receiving equipment and you should start looking for the cause locally.
Finding the reason for the lack of signal in your equipment
The first step is to test the cable from the receiver to the converter. It is necessary to make sure that there are no breaks, also the F-connectors must have a tight twist along the thread, and the core of the coaxial cable has a protrusion on the F-connector of 0.5 cm. If all connections are good and the cable has no breaks, this is checked using a tester , you can safely move on to the next step. If a break is found, the cable must be completely replaced from the receiver to the antenna (you should not resort to “twists” - this can lower the signal level, and if the cable from the converter to the receiver is long, it can completely interfere with stable viewing of channels). If it is not possible to replace the entire cable, you can get by with a connector - for this you will need one connector and two additional F-connectors that are screwed onto the connector.
- When using a connector - Cut the cable at the break point, peel it from the braid and screw the F-connector in exactly the same way as at the ends of the connection between the receiver and the converter, then tightly screw the F-connectors onto the connector and wrap the connector and connectors tightly with electrical tape to protect against moisture (if the break occurred in an open section of the cable - outside the window, on a street wall.
- It is worth noting that a precaution against the possibility of a break would be to leave a supply of cable, which is collected in a skein near the antenna and secured with a tie to the mount; this will make it possible to cut off the required section in the event of a break and compensate for it with a supply, or run the cable again.
If the cable is intact and there are no problems with it, the next thing you should check is the receiver. The most reliable way to check is to test the receiver from another tuned antenna. Here again, relatives or friends can help. Connect the receiver to a 100% working antenna (one that works with another receiver and has a signal on the other receiver). If there is a signal on your receiver from another antenna, then the tuner and the receiver itself are working normally and the reason lies in your antenna (converter, antenna setting). If suddenly there is no signal even when connecting to another antenna, we can say with almost one hundred percent certainty that the problem has been found and the receiver is not working.
- If the problem is in the receiver, the tuner, which is responsible for receiving the signal, has probably failed. In this case, your receiver needs to be taken to a service center to identify the malfunction and repair, if possible.
Antenna problems
Often, after carrying out the above steps, it turns out that the receiver and cable are normal and work without problems, which means that the problem with the signal arose due to the lack of it from the antenna. There are not many options here, the most popular of which are:
- The antenna is out of alignment - Under the influence of wind, snow from the roof, possibly poorly tightened bolts and other reasons, the antenna may move by one or two, sometimes more degrees in the horizontal or vertical plane, which means the signal from the satellite will not be in the focus of the antenna and, accordingly, will be reflected to the converter and go to the receiver. To adjust the antenna in this case, you need to: Check the tightness of the fixing nuts; if they are tight, move on to the second part; if one of them is not tightened too much or is completely loose, you should try to adjust the antenna.
Antenna adjustment
It is not difficult to adjust the antenna, because it is already almost pointed at the satellite and a slight deviation in the desired direction will have an effect. Ask someone at home to watch the signal on the TV (to do this, you can find the signal strength and quality levels in the receiver settings), and then apply gentle pressure on each of the four sides of the antenna to bend the mirror and hold it in this position for 5-10 seconds. At one point, when the mirror is bent in the desired direction, a signal will appear and the scales will reflect its strength and quality, this will be a signal for the need to adjust the antenna in the desired direction. Then it is necessary to loosen the fixing nuts responsible for fixing the desired (horizontal and vertical) position of the antenna and make a slight adjustment in the desired direction until the maximum signal level is reached on the scale.
If the antenna is moved far enough away from the desired direction, resort to a full adjustment of the satellite antenna by scanning the horizon or contact an installer.
Other problems
There are still possible reasons for the disruption of signal reception from the satellite. In 50% of cases, the cause of the lack of signal is the converter, or rather its failure. It is often impossible to determine if a converter is broken with the naked eye; this is precisely the problem. But for safety, it is better to have a spare converter that can always be installed in place of yours.
It is better to check the functionality of the converter before attempting to adjust or fully tune the antenna, because if the converter turns out to be inoperative, all attempts to adjust the antenna will be in vain. If you have a spare converter, simply remove the converter installed in the holder and install a new one, without the need to loosen the fixing nuts and knock down the antenna. If it is not possible to replace the converter without rotating the antenna, loosen the antenna and rotate it to replace the converter, and after replacing, expose it by eye, and then resort to smooth scanning of the horizontal and vertical planes.
Scheme of action to determine the cause
- Check the cable.
- Check the receiver.
- Check the converter.
- Check antenna settings.
- Fix the found problem.
All these manipulations, if there are problems with the signal, will solve them and the signal will reappear and you will be able to watch your favorite channels. If you have gone through all the necessary steps in the instructions and still cannot find the reason for the lack of Tricolor TV signal, contact our support service and describe your situation in the " " section, we will promptly help you with advice.
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