As you probably know, the iTunes Store is Apple's online store, where various media content is purchased: music, movies, games, applications, books, etc. Many users make purchases in this store through the iTunes Store program. However, the desire to visit the built-in store may not always be successful if iTunes cannot connect to the iTunes Store.
Access to the iTunes Store may be denied for a variety of reasons. In this article we will try to consider all the reasons, knowing which, you can establish access to the store.
Reason 1: no internet connection
Let's start with perhaps the most banal, but also the most popular reason for the lack of connection to the iTunes Store.
Make sure your computer is connected to a stable, high-speed Internet connection.
Reason 2: Outdated version of iTunes
Older versions of iTunes may not work properly on your computer, exhibiting a variety of problems, such as not connecting to the iTunes Store.
All you need to do is check iTunes for updates. If an updated version of the program is available for download, you will need to install it.
Reason 3: iTunes processes are blocked by antivirus
The next most popular problem is the blocking of some iTunes processes by the antivirus. The program itself may work fine, but when you try to open the iTunes Store, you may experience failure.
In this case, you should try disabling the antivirus and then check the functionality of the iTunes Store. If after completing these steps the store was successfully downloaded, you will need to go to your antivirus settings and try adding iTunes to the exclusion list, and also try disabling network scanning.
Reason 4: changed hosts file
This problem is usually caused by viruses that have settled on your computer.
First, conduct a deep scan of your system using your antivirus. You can also use the free Dr.Web CureIt utility for the same procedure, which will allow you not only to find threats, but also to eliminate them safely.
After virus removal is complete, be sure to restart your computer. Now you need to check the status hosts file and, if necessary, return them to their previous state. How to do this is described in more detail on the official Microsoft website.
Reason 5: Windows update
According to Apple itself, unupdated Windows can also cause the inability to connect to the iTunes Store.
To eliminate this possibility, in Windows 10 you will need to open a window "Options" keyboard shortcut Win+I , and then go to the section "Update and Security" .
In the new window, click on the button "Checking for updates" . If updates are found for you, install them.
The same applies to younger versions of Windows. Open menu “Control Panel” – “Windows Control Center” , check for updates and install all updates without exception.
Reason 6: Problem with Apple servers
The final reason, which does not arise from the type of user.
In this case, you have no choice but to wait. Perhaps the problem will be fixed in a few minutes, or perhaps in a few hours. But as a rule, such situations are resolved fairly quickly.
In this article, we looked at the main reasons why you cannot connect to the iTunes Store. We hope this article was useful to you.
When working with the iTunes program, users often encounter problems that cause the program to malfunction. It does not turn on, crashes, cannot connect to iTunes Strore, displays “iTunes Error 2”, “iTunes Error 7”, “error 4”, “error 5”, “error 29” and the error “iTunes could not connect” or "Can't connect to the iTunes Store." In the article we will talk about how to fix the reason why the program does not start and how to configure it correctly.
It is worth noting that the connection to the iTunes Store fails for many reasons, we will try to cover most of them.
Method 1: Change Monitor Resolutions
Very often iTunes does not open on the computer due to permission reasons. Users receive a message that an invalid response was received from the device. Errors are displayed and often this is due to the screen resolution, which is changed in the settings. Not all programs produce various errors because of this, but there are programs like iTunes.
To fix the problem, you just need to right-click on the free area and select screen options. Open them and a link will appear with additional screen parameters where you need to set the maximum.
Method 2: Reinstall the program
Often, the device simply has an old version of the program, or a version that was initially installed incorrectly. This is precisely why it doesn't work.
In this case, you need to reinstall the program completely or update to the current version; there is simply no other way. To do this, open the settings and for everything to work out as it should, uninstall the program. After removal, you need to reboot the device. Before deleting, the running process must be stopped.
You can download the program on the official website of the manufacturer. After installation, the new version of the program should work correctly and without unnecessary problems. Updates come out often and need to try to update with their release.
Method 3: Empty the QuickTime Folder
This will help users who have QuickTime installed. It often happens that the codec does not allow the player to work correctly. Standard reinstallations are not enough here, even if you remove QuickTime from the device and install iTunes again - this will not solve the problem. Below we offer a sequence that must be followed if QuickTime prevents iTunes from starting.
So, to do this, you need to enable it in Windows using Windows Explorer. System32 and find QuickTime there . From there you need to remove everything that is inside.
Method 4: Cleaning up broken configuration files
This problem occurs for those users who performed the update. After it, the iTunes window does not appear, and in this case, you need to launch the task manager and after it opens, we will see that the process is responding and updating, but nothing is really displayed.
In this case, it is worth saying that this is a damaged system configuration. Then you need to delete the file data.
Speaking step by step, you need to display hidden files and folders, after which you need to open the menu with the control panel and set the mode to display small icons in the upper corner, after which you need to enable Explorer options.
In the window that appears, open the “View” tab, scroll down the list and select the item that shows files, folders and drives that have been hidden. After this you need to save the changes.
After this, you need to open Windows Explorer and go to “SC Info” in the Apple folder and delete the files inside sidb, sidd.
Method 5: clean from viruses
Of course, you can’t do anything without viruses, which appear so often on the Windows OS. In order to get rid of the problem, you need to download one of the antiviruses and scan the OS for one of them. There are quite a lot of such antiviruses on the Internet and they are free, so fixing the problem is not so difficult. Go to any site with a free antivirus and download it.
If the antivirus could not detect the virus, then the problem most likely is not with it. If it does, then you should try downloading another antivirus, which may be able to find the problem and fix it.
After removing the virus, you need to reboot the system. After such manipulations, iTunes should work correctly if that was the problem. It is important to look more carefully at the networks you enter.
Method 6: install the latest version
If the user still has an outdated OS, which includes Windows Vista (error 2003). It was popular on weak computers and laptops, as well as on systems with 32 bits.
The company stopped creating and updating iTunes for such OSs back in 2009 due to low popularity and old age. Therefore, it is not always possible. This means that when installing the program, even from the official website, it will not work as it should.
To solve the problem, you need to remove the version that does not work and find a distribution that does work. It can be found quite simply by searching Google or Yandex for iTunes for the XP operating system or for Vista 32 or 64 bit.
Methods 7: Installing Framework on Microsoft
There is iTunes error 7, which is often called 998. It should not be confused with “Error 29”. It is due to the fact that the device is missing a Microsoft .NET Framework component or has a version that is incomplete and is not installed as it should have been.
It is downloaded from the official Microsoft website and after a simple installation you only need to restart the device. iTunes error 7 is a common problem that can be solved this way. The program will download without problems from the official website.
Basically, this is most of the problems that users and users face when trying to get into iTunes and the Store.
Conclusion
There are many problems and errors, “error 6”, “error 7”, “error 127 iTunes”, “iTunes error 7”, “error 29”, and in the end it says “Cannot connect to the iTunes Store”. However, most often the program does not appear for other reasons or due to a combination of certain problems. In the article we tried to analyze the most popular and basic ones. If after this article you still have questions and the program still does not work, then you need to contact Apple technical support or dig deeper. Sometimes you have to completely reinstall the program or even the OS.
iPhone 5s error 9 / blue screen / iTunes does not see iPhone
10.08.2017
A common problem for owners of Apple devices is often an error when connecting to services of the same name, be it the App Store, iTunes Store or iBooks Store.
The messages displayed on the screen may vary, but, as a rule, the causes of all these errors are similar. Examples of messages:
- "Unable to connect to iTunes Store"
- "Can't connect to the iTunes Store. An unknown error has occurred"
- "The iTunes Store request failed. The iTunes Store is temporarily unavailable. Please try again later"
- "iTunes was unable to connect to the iTunes Store. Make sure your network connection is active and try again."
- "The iTunes Store request failed. This network connection cannot be established. An error occurred in the iTunes Store. Please try again later"
General solutions
First of all, regardless of the problematic device, you must complete the following points.
Method 1: Checking your Internet connection
The most common reason is a lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.
Open any website in your browser. If there is no connection, in case of connecting to the Internet via Wi-Fi, restart your routing device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you use a public network (in public places, educational institutions, offices, etc.) and do not have access to configure the router, contact your network administrator. If the settings are fine, but there is still no Internet connection, contact your provider.
Method 2: Checking the status of Apple services
Sometimes the connection error is caused by a problem not on your end, but on Apple's side. To exclude this option, check the status of the company's services in your country using the link.
Method 3: Checking the set date and time
Incorrect date and time on the device can cause a large number of errors, especially related to connecting to remote servers. You need to make sure these parameters are correct for your time zone.
Method 4: Login again
Sometimes, to solve a problem with access to Apple services, you just need to log out and log back into your account.
If, after logging out of your account, it turns out that you cannot remember your password, use the recovery service by clicking on the corresponding text.
Additional solutions
If all of the above steps do not have an effect, please follow the additional instructions below (based on your device type).
Mobile devices (iPhone/iPad/iPod)
If you use a cellular connection to access the Internet, you need to check the following:
It is also worth noting that when using cellular communications there may be problems with loading heavy objects. For this purpose, it is better to use a Wi-Fi connection.
Computer (Mac)
Check your standard firewall settings. Although by default it is set to automatically pass all connections from Apple programs, there are cases of accidental or deliberate changes to the settings. Resetting the cache of approved certificates can help resolve this issue.
Computer (Windows)
First of all, make sure whether there are third-party programs on your computer that control network traffic (firewalls, antiviruses, etc.). They, along with the standard means may block connection to Apple servers. Disable all software that controls network connections (and also turn off the proxy connection if used) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the App Store, iTunes, etc. services, or leave them turned off.
If all the manipulations specified in these instructions did not help solve your problem with access to iTunes/App Store, you need to contact the official
Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.
Why the App Store doesn't work: causes of problems and their solutions
Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.
Connection failure
This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are often unfinished and therefore can cause various problems with the functionality of the device as a whole. If you use the trial version, you will have to wait until all possible bugs are fixed by the developers and it becomes possible to update the device to a new, improved version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.
The date and time are set incorrectly
Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, you need to go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time (or select the time zone). To automatically configure the data, simply activate the "Automatic" function.
Hidden information about the gadget's serial number
In the “About device” tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after updating iOS.
Solution: Perform a full factory reset. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create an iCloud backup, you need to go to Settings > iCloud > Backup > Create a Backup.
Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.
Incorrect network settings
If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.
Solution: First you need to check whether the Internet is working; to do this, you can try to open the browser, and then load any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.
Backup solution
There is one very simple method that very often solves the problem of connection failure to the App Store. Any iPhone or iPad user can easily use it. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:
- Go to Settings > iTunes Store & App Store.
- Select the item where the Apple ID is indicated, then click on “Sign Out”.
- Restart your device and sign in to your Apple ID again.
Jailbreak may also be the cause of such problems. The only way to get rid of jailbreak is to restore your iPhone or iPad via iTunes. For this:
- Connect your device to your computer using a USB cable.
- Open iTunes, select your device.
- Click on the "Restore" button.
Search for applications in the App Store does not work
Recently, problems with finding applications have increasingly arisen due to Apple's technical work.
When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).
But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.
The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.
Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.
Applications won't load or update
Stop downloading
If the downloaded application remains in the “Waiting to download” mode for a long time, you should stop the download process.
Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.
Airplane mode
If you are unable to download the application, you can try to resume the download process using Airplane mode.
Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
Switching to DFU mode
If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.
Solution: To use DFU mode you need:
- Connect the gadget to your computer and launch iTunes.
- Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
- As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.
iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.
The secret way to restore the App Store
What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.
The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.
In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.
Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.
Video: force restart of the App Store
Is it possible to avoid connection failure and other errors in the App Store?
It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.
By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.
Check your settings and network connections to try to resolve the issue on your iPhone, iPad, iPod touch, Apple TV, or Mac or PC.
If the iTunes Store, App Store, or iBooks Store loads as expected, but you can't sign in, you can.
Availability and store features may vary by country or region.
Checking the connection
Make sure your device is connected to the Internet. Try opening a website in your browser. If the site does not open, try the same on another device connected to the same network. If other devices can't access the Internet, turn your Wi-Fi router off and on again to reset it. If you still can't connect to your Wi-Fi network, contact your Internet service provider for further assistance.
Checking the System Status
On a Mac or PC
Follow the instructions for your computer.
On a Mac
By default, the built-in software firewall in macOS automatically allows Apple-signed programs to accept incoming connections. If the firewall settings for programs have been changed, this may be required. If the problem persists, reset the accepted certificate cache:
Other messages when connected
The steps in this article may also help you troubleshoot the following error messages.
Any citizen who owns an expensive flagship from Apple, let it be an iPhone or any gadget, may encounter the following problem - “It will be impossible to enter the official application store (App Store). As they say as a joke: everyone has a 50 to 50 percent chance of stumbling upon such a disaster. This means that the problem can happen to any user, regardless of the device used, and regardless of any social or other characteristics.
If such an error occurs on an Apple mobile device, there is no need to panic, much less do a hard reset (deleting all settings and personal data on the mobile phone), because it is enough to solve this problem differently. The error may appear differently on each Apple device. However, in ninety percent of cases, users report messages related to this problem such as “App Store connection failed,” “unable to connect to app store,” and so on.
Why can't I connect to the iTunes store?
Usually this problem appears after a person wants to install some kind of program update on his smartphone or, in general, download a completely different application (game), and he gets a kind of error due to problems that could have been noticed many times before by himself users.
Here is a list of sample problems that may prevent you from connecting to the iTunes store:
- The date and time were set incorrectly on the smartphone. It may be that the connection to the correct time zone is missing.
- The serial number of the Apple device could be hidden, and because of this, the error actually pops up - “cannot connect to the iTunes store.” However, dealing with this problem is quite simple: first go to the “Settings” section, select “About device” and make sure that the values we need are there.
- The third problem, due to which an information error can pop up, is usually called “Lack of a normal Internet connection.” Apple developers have repeatedly repeated: “For the normal functioning of the App Store, high-quality Internet is necessary.” Therefore, if there are problems with the Wi-Fi network at home, there is a chance that this error will pop up repeatedly.
- Expired (invalid) root certificates stored on the device can also become a problem, due to which an informative message will appear - iTunes was unable to connect to the iTunes store. This case can be treated simply. It is necessary to delete two files from the certificates folder, namely “ocspcache.db”, “crlcache.db”. Next, you need to reboot your device and try logging into the App Store again.
Initial steps to take when the “App Store connection failed” error occurs.
Before following the suggested recommendations or seeking help from specialists, you must carefully examine the router (modem) you have at home. If your Internet connection is working properly, you can try logging into your Apple ID in a new way on your mobile device, then restart your phone later and check the functionality of the App Store servers. There are times when the simple procedure of “Log out of your account” and re-enter the necessary data helped solve this problem and you didn’t have to spend a lot of time fixing the existing problem.
Conclusion
Perhaps, this has covered all the ways to solve the problem of connection failure to the App Store. If a message appears, then don’t start worrying, just pull yourself together, try logging into your Apple ID account in a new way, reboot your mobile phone, try updating the software (version of the iOS operating system) and see if the existing problem is solved. At times, excessive actions taken by a person can cause more harm than good. There is no need to immediately do a Hard Reset, even if you have a saved copy of your personal data and applications, because restoring this copy may also cause some problems. It's better to start small and watch the results.
Wi-Fi connections never cease to surprise us with new types of malfunctions. In today's brief excursion we will consider the problem "". Most likely, you encountered it when you tried to connect a friend’s laptop to the network or after the connection to the device was interrupted. There is nothing wrong with this, you just need to adjust the network parameters and it will start.
Why can't I connect to a Wi-Fi network?
Windows was unable to connect to the network for various reasons, usually the problem is a failure of the Wi-Fi router itself, probably the automatic settings have gone wrong, or there is a problem in Windows. Most often, the point is to change the network password or change the encryption type, perhaps even without your participation. In any case, there is a fairly effective remedy for this problem; you just need to reconnect to the network, like a new device.
Before “sorting out” the system, you should try to restart the device, which helps in most cases. Sometimes you have to repeat the procedure two or three times. Then run:
- Click on the icon in the Wi-Fi connection tray (inactive, of course);
- Expand the full list of settings by clicking on “Network settings”;
- Click the “Manage Wi-Fi network settings” link again;
- Select the network with the problematic connection and click on “Forget”;
- Reconnect to the network.
Most often, the problem goes away at this stage, but only if the cause is superficial and is not related to a failure in the router parameters, otherwise diagnostics should be continued.
In some cases, a scan is launched that identifies network requirements, the password window does not even appear, and the scan takes forever. You will have to perform a full reboot of the device.
If it still says “Could not connect to the network,” we continue to eliminate the parameters that were changed and block the connection using drivers. This is what follows:
- Click on Start and right-click on “Computer”, then “Properties”;
- Select “Device Manager”;
- Expand the “Network adapters” list;
- RMB on the required item and “Delete”;
This is how it would seem that a laptop (netbook, etc.) works with a Wi-Fi network and no questions asked. And one day you turn it on and an error appears: “Windows was unable to connect to Wi-Fi...”. What to do?
This is exactly what happened with my home laptop. In this article I want to tell you how you can eliminate this error (besides, as practice shows, this error is quite common).
The most common reasons:
1. Lack of drivers.
2. The router settings are lost (or changed).
3. Antivirus programs and firewalls.
4. Conflict between programs and drivers.
And now about how to eliminate them.
Resolving the error "Windows could not connect to the Wi-Fi network"
1) Setting up Windows OS (using Windows 7 as an example, similar in Windows 8).
If you still receive an error stating that it is not possible to connect to the network (as in the picture below), click on the " troubleshooting"(I know that many are very skeptical about her (I was the same way until she helped restore the network a couple of times)).
If the diagnostics did not help, go to " Network and Sharing Center" (to enter this section, just right-click on the network icon next to the clock).
Now we simply delete our wireless network, which Windows cannot connect to (by the way, you will have your own network name, in my case it is “Autoto”).
We try again to connect to the Wi-Fi network that we deleted in the previous step.
In my case, Windows was able to connect to the network, and without any questions. The reason turned out to be trivial: one “comrade” changed the password in the router settings, and in Windows, in the network connection settings, the old password was saved...
2) Setting up a Wi-Fi network in the router
After checking your wireless connection settings in Windows, the second thing you need to do is check your router settings. In 50% of cases, they are to blame: either they went wrong (which could happen, for example, during a power outage), or someone changed them...
Because If you were unable to access the Wi-Fi network from your laptop, then you need to set up the Wi-Fi connection from a computer that is connected to the router using a cable (twisted pair).
In order not to repeat myself, here is a good article about. If you can’t log in, I recommend checking out this:
In the router settings We are interested in the “Wireless” section (if in Russian, then setting up Wi-Fi parameters).
For example, in TP-link routers this section looks something like this:
Setting up a TP-link router.
By the way, in some cases you may need to reset your router(s). There is a special button on its body for this. Press it and hold it for 10-15 seconds.
Task: change the password and try to set up a wireless connection in Windows (see point 1 of this article).
3) Update drivers
The lack of drivers (as well as the installation of drivers that are not suitable for the equipment) can cause much more serious errors and failures. Therefore, after checking the router settings and network connection in Windows, you need to check the drivers for the network adapter.
How to do it?
4) Setting up startup and disabling antiviruses
Antiviruses and firewalls (with certain settings) can block all network connections, supposedly protecting you from dangerous threats. Therefore, the easiest option is to simply disable them or delete them during setup.
Regarding startup: during setup, it is also advisable to remove all programs that automatically load with Windows. To do this, press the key combination "Win + R" (valid in Windows 7/8).
Very often, when connecting to a wireless network, users encounter various errors. Probably the most common is that Windows was unable to connect to the WiFi network. What is this error and how can I fix it? This is what we will talk about.
But before moving on to connection problems and their solutions, first a few words about how a wireless network works. The fact is that WiFi routers are usually used to create private groups. It is to them that the computer is subsequently connected. This means that first of all, if you encounter any connection problems, you need to check your access point (router).
There are more than enough reasons for such an error to appear. It is simply impossible to consider each of them. Therefore, let's look at the most common problems with connecting to a WiFi network and their solutions. So, if the computer sees the network, but cannot connect to it, then you should check the following parameters:
- Checking for correct insertion.
- Router settings.
- Checking drivers.
- Wireless connection settings in Windows.
- Firewall and antivirus program settings.
There may also be conflicts between programs and drivers, and even malfunctions of the wireless adapter. Let's go in order.
Checking the network key
Very often the reason for a connection error is a password mismatch. This means that you simply made a mistake when entering the key. Therefore, first of all, you should check that the code is written correctly. Try connecting to the network again, but carefully check your keyboard layout and whether Capslock is enabled.
How to find out the password for your WiFi in the router settings: Video
Setting up the router
If you are still sure that the entered key is correct, then you should check the router settings. To do this, connect to it using a cable. Next, open your favorite browser and enter the router’s IP in the address bar. It is indicated on the bottom panel of the device, as well as in the instructions (if available).
How to easily find out the IP address of a WiFi router: Video
Now we will need to enter a password and login. Initially, this is admin, admin, respectively. If you have already changed this data, then enter your values. After that, go to the settings menu. Everything is simple here. We are interested in setting up a wireless network (Wi-Fi). Find the Security Settings. You need to find the network key in the security settings. If necessary, you can change it.
Next, you should check the MAC address filter. It is possible that you, or someone else who has access to the router (it is possible), entered your computer into the filter by MAC address. Because of this, even with the correct password, you will not be able to connect to the WiFi network.
To check this, you need to go to the “MAC-Filtering” item in the wireless network settings and check if there are any devices there. You don't need to find out the MAC address of your computer; you just need to remove all devices on it from the list.
How to set up a MAC filter in a router: Video
It is also recommended to reboot the router, as they may malfunction. This applies to absolutely all models, from budget to the most expensive. If you have done all the above steps, and Windows still cannot connect to the WiFi network, then go to the operating system settings.
Checking drivers
Articles on the topic
First of all, it is necessary. The fact is that any version of Windows needs hardware software, since a special program is needed for the operation of a particular module. The operation of the equipment (in our case, the wireless module) also depends on its correct operation.
So, you can check this in the task manager. You can open this service in any version of Windows through the properties of my computer. Find “My Computer” on the desktop or in the start menu, right-click on it and select “Properties”. In the window that appears, in the left menu we find “Device Manager”. Now we need to find the branch called “Network Adapters” and open it.
If there is no such branch, then this indicates that there are no drivers for network cards. In this case, they need to be installed. But if you can turn on the WiFi module, and the computer sees available networks, but cannot connect to them, then the drivers must be installed. The only question is whether they work correctly. So, open the network adapters branch. It must contain at least two devices:
- Network adapter.
- Wireless Network Adapter.
In addition, there may be Bluetooth devices and other network modules. If the wireless adapter is highlighted with an exclamation mark, this means that the drivers are not working correctly. There may also be other problems. You can find out the error by right-clicking on the module and selecting “Properties”.
In the window that appears, in the “General” tab (usually the first one that opens), you will find the “Device Status” item. The error and its number will be indicated here (if the device is not working correctly). Knowing the error, you can find a way to fix it. As a rule, reinstalling the driver solves all problems.
Reinstalling the driver is extremely simple. It is available on the disk that came with the laptop. But even if there is no such disk, you can download them from the official website of the laptop manufacturer. After downloading and installing, check their software as above and try to connect to your network.
How to reinstall the WiFi driver: Video
Setting up a wireless connection in the Windows Management Console
First of all, we need to open the Network and Sharing Center. It is this tool that allows you to manage all network connections, including wireless ones. There are several ways to do this, but we will look at the simplest one.
Find the network icon in the tray (lower right corner), right-click on it and select “Network and Sharing Center”. In the window that appears, we are primarily interested in the “Change adapter settings” item. Now we are in a service that allows you to manage connections. Find the “Wireless Network” shortcut. Right-click on it and select “Properties”.
In the window that appears, in the “Network” tab, you need to find Internet Protocol version 4 TCPIPv4. Select it and click “Properties”. In the menu that appears, you need to check the “Obtain an IP address automatically” checkbox. A little lower, it is also worth setting a marker on automatic data acquisition. Click “Ok”, close the window and try to connect to the network.
If Windows still cannot connect to the network, then return to the control center and select “Manage wireless networks”. Find the desired network in the list and click “Adapter Properties”. Next, we check the TCPIPv4 protocol, as described above. We try to connect again.
If the problem is not solved, go to the “Manage Wireless Networks” menu, find and delete the desired network. Don't worry, Windows will still find it. This is necessary to reset all connection parameters.
System diagnostics
If you have completed all of the above steps, and the system still gives an error and Windows is unable to connect to the WiFi network, then you need to run diagnostics. There are several ways to enable it. It is worth noting that if any errors occur, as a rule, the system itself offers diagnostics. But if this still does not happen, then the fastest way to launch it is to right-click on the network icon in the tray and select “Diagnostics problems”.
After this, the system will automatically begin searching for and eliminating errors. All you have to do is follow the prompts on the screen. It should be noted that such diagnostics can be performed several times in a row, since Windows does not always find and fix the error the first time.
We looked at the most common errors that you can fix yourself. However, more serious mistakes also occur that require an individual approach. All records of problems and failures are contained in the Windows log. If necessary, you can look at it and find out the error code associated with the wireless connection. This will help you find a solution faster.
How to view the Windows event log
On all operating systems, this log is located in one place. In order to open it, you need to find the “My Computer” shortcut. It can be on the desktop, in the start menu, or in the file manager. Right-click on it and select “Manage”.
In the window that appears, in the left menu we find “Event Viewer”. Open it and find the “Windows Logs” folder. Let's open it. Now we find the “System” item. This is the required journal. Let's open it. When opening, you will need to wait a little, since the system has a huge number of records, scanning which takes some time.
In this log, warnings are marked with yellow triangles with exclamation marks inside, and errors are marked with red circles. Now all you have to do is find the error related to Internet connection or local networks in the list and open it
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