Many users wonder Why doesn't the computer turn off after shutting down Windows 7, 8?. There are a lot of reasons, in this article we will try to help you by looking at the most common problems and ways to solve them. Common problems include:
- The computer does not turn off through start when you press the “shutdown” button (continues to function)
- There is a long shutdown
- The PC cannot shut down at all (the “shutdown” screen appears all the time)
User reactions in such situations may vary. Someone de-energizes the PC, and someone turns it off every time with the power button, holding it down for 5-10 seconds. These shutdown methods have a detrimental effect on the performance of your machine, and it’s not for nothing that special buttons were invented for these actions.
Let us conditionally divide the presented material into two parts. In the first, we will consider possible software problems, in the second, hardware ones. Before going through the steps below, try performing a system restore to a date before problems were noticed.
Important! Be sure to read the material, the laptop does not turn off after starting - what to do. Here we consider additional methods that are no less effective, also for a stationary PC.
Computer shutdown software problems
The most common errors that prevent the computer from shutting down are incorrect operation of programs, service failures, and virus software. To try to identify the error, you can look at the stability log. To view it, open the Windows 7, 8 Support Center, expand “maintenance” in the main window, then click the stability log link.
In the stability monitor window, you can select a date and view the report from below. If you click on the error, you will receive a detailed description of it.
This way, you can identify why the computer does not turn off after shutting down or takes a long time to turn off. Follow the steps below (not necessarily in this order), the following actions will help you.
1. Based on viewing the log, uninstall the program, remove it from Windows startup, or disable the service with which errors occurred. Then reboot the system, try to turn off the computer.
If nothing has changed, use a “clean boot”, that is, launching the elements necessary only for Windows to work. In the Run command, type msconfig and press enter. On the “general” tab, select “selective launch”, check the options as in the screenshot.
Visit the “services” tab, check the box at the bottom that does not display Windows services. Next, click “disable everything”, OK, “reboot”.
This diagnostic tool will definitely help you identify why your computer won’t turn off in Windows 7, 8, and what programs and services contribute to this. Run the necessary elements and get rid of the suspicious ones.
2. Scan your entire PC for malware; viruses can negatively affect the stable operation of the system. Before scanning, make sure you have the latest virus database update.
3. Install Windows updates. Microsoft releases updates to resolve software and driver problems. To download update packages, go to Windows Update. When you try to turn off your computer, you will see the status of the installation process of downloaded packages, which can take quite a lot of time. Try downloading the package here.
Computer shutdown hardware problems
If you have tried all the methods, and the computer does not turn off after Windows 7, 8 shuts down, then it is likely that the problem lies in the hardware. These include hardware, driver and Bios errors.
1. Remember, maybe the PC stopped turning off through startup when you installed new equipment, but there may be problems with equipment (device) that was already installed a long time ago. In this case, disconnect the device (if possible), check for correctly installed drivers, or disable the hardware in Device Manager.
In the search, type “device manager” and press enter. In the window you will see a hierarchical list of all the equipment that is installed on the computer. Go through the list looking for a yellow triangle with an exclamation mark (common) or another icon indicating a problem with the device.
Double-click on an element with an icon to go to its properties. On the General tab, in the Device Status area, the error is described. Depending on the error status, update, rollback, install the driver in Windows 7, 8 (visit the “driver” tab) or disable the device.
Right-click on the device and select “disable” from the menu. Next, click “yes”, then the device’s icon will change and it will no longer work until you turn it on.
To effectively identify why the computer does not turn off after shutting down Windows 7, 8, you can use the boot log, which lists the drivers and their status. Bring up the Advanced Boot Options (Safe Mode) menu by pressing F8 before starting Windows. Next, select “boot logging” and press enter.
After loading Windows, go to the Windows directory, use sorting files in the folder or search and find the file ntbtlog.txt, open it. Now look for any driver issues. The did not load driver status means that the driver did not work. Next, go to device manager and follow the steps described above.
2. If you have used all the methods and the computer continues to not turn off, then try resetting the Bios, which is responsible for turning the PC on and off. If after resetting the Bios settings there are no changes, then go to the website of the motherboard manufacturer, download the latest updates and update the Bios to the latest version.
That's all, all the ways to help correct shutting down the computer and on time. I strongly recommend that you follow the link about turning off the laptop in order to increase the chances of eradicating the problem.
Users who received the latest Windows 10 update encountered another problem: after executing the “Shut Down” command, the PC does not turn off. Moreover, on different devices, the behavior of the PC may be different: the computer seems to have turned off, but the cooler is noisy, the work has been completed, but the power indicator is active, etc.
Let's look at why Windows 10 doesn't turn off or behaves inappropriately (turns on after shutting down), and how to deal with it. In different situations, the problem can be caused by different sources. Let's try to cover all the known reasons for this computer behavior.
PC refuses to shut down after clicking shutdown button
Most often, problems with power and its management occur on laptops and netbooks, especially if Windows 10 was obtained by updating from a previous version, and not through a clean installation. If you encounter a problem where the cooler makes noise after shutting down the PC, perform the following operations (points 1 and 2 apply only to devices operating on the Intel platform).
1. Owners of devices from Asus and Dell should uninstall the Intel Rapid Storage Technology application. We go to the “Programs and Features” applet, for example, by finding it through the search bar, completely remove the program and reboot.
2. We visit the device support site and download the driver for the Intel Management Engine Interface, even if it does not support the “ten” or it is not in the list of compatible operating systems. Through Win→X, call the “Device Manager” tool, expand the list of system devices and find a device with the same name. Using the element’s context menu, call the device uninstall function and check the box responsible for removing all drivers associated with the device. After restarting the computer, install the driver downloaded from the official resource and carry out its installation.
3. Make sure that all other drivers for system devices are installed, are compatible with Windows 10, and are functioning properly. Update all system software through Update Center.
4. Disable dozens of “Quick Startup”, in some cases this helps get rid of the cause of the problem.
5. Disconnect all peripheral devices connected to the portable device.
6. Remove the battery and check if the problem persists.
If the laptop turns on spontaneously immediately after turning it off (most often occurs on Lenovo gadgets), we perform the following operations.
1. Go to the “Control Panel” and switch the appearance of its icons to “Large icons”.
2. Call the “Power Options” applet.
3. Near the current power scheme, follow the link “Setting up the power scheme”.
4. Click on the icon for editing additional power settings.
5. Expand the “Sleep” section.
6. Disable wake timers.
Also go to the “Task Manager” and call up the “Properties” of the network card.
In the “Power Management” tab, uncheck the box next to the item that allows the network card to wake the PC from standby mode.
The problem concerns a desktop computer
For a computer, the recommendations will be the same: we prohibit the network card from waking the device from sleep mode and deactivate wake-up timers. Then, if this does not help, we manually update all drivers by downloading them from the official support resources for the corresponding devices. If you have difficulties updating the system software related to the graphics adapter, you should use the Display Driver Uninstaller application.
Pay special attention to the chipset driver. If updating this component does not produce the desired result, try rolling it back to a previous version.
The solution to the problem may be to enable Windows 10 update followed by a system update. The last thing that can help is resetting the BIOS/UEFI settings. To reset the parameters of the basic I/O system, go to the BIOS and use the “Load Setup Defaults” option or click the corresponding button to set the factory settings (it is shown in the lower information row).
Many UEFIs place the factory reset option under the Exit menu.
In order not to scour for a long time in search of the corresponding button or menu item, you can reset the settings using a jumper or by closing the contacts using a handy conductive device, for example, a screwdriver. You can also remove the coin-cell battery from the corresponding slot on the motherboard for a few seconds. After that, we put it back and configure the time/date and other BIOS parameters. Most often, this option solves the problem when a computer or laptop on Windows 10 does not turn off.
One of the most common problems when using a computer running Windows OS is that even after shutting down the computer continues to work. The only option to turn off the computer in this case is to force it to shut down by holding the power button for a long time. But this cannot be used on an ongoing basis, which means it is necessary to look for a solution to the problem.
It turns out that a large number of users face the problem of the inability to turn off the computer in the standard way, but there can be many reasons for this problem: installed drivers, software that blocks the computer from turning off, incorrect power settings, etc.
Ways to solve the problem
Method 1: Setting up the USB hub
This method can help laptop users; desktop computer users can skip it. The fact is that the system can block the operation of some USB devices to save battery power, but sometimes laptops may not work correctly with this function, which makes it impossible to turn off the computer.
In this case, you will need to call up the menu "Control Panel"
, set viewing mode for convenience "Small Icons"
, and then navigate to the section "System"
.
In the left area of the window that pops up, go to the section "Device Manager"
.
The window we need will appear on the screen, in which you will need to expand the item "USB Controllers"
, right click on "USB Root Hub"
and in the context menu that appears, select "Properties"
.
In the new window, go to the tab "Power Management"
and remove the bird from the point "Allow this device to turn off to save power"
. Save your changes. Perform similar actions for all “USB Root Hub” items.
After completing these steps, try turning off the computer through the Start menu.
Method 2: System Restore
If the problem with shutting down the computer appeared suddenly and recently, for example, after installing some program or drivers for a connected device, then the system restore function will help solve the problem, which will allow you to roll back the computer to the moment when there were no problems with shutdown.
To do this, go to the menu "Control Panel"
, and then go to the section "Recovery"
.
In the new window, select "Run System Restore"
.
After a few moments, a window will appear on the screen showing the available restore points. Select the rollback point that dates back to the period when the computer, in your opinion, was working normally. Start the recovery procedure.
Please note that the system restore procedure may take quite a long time - everything will depend on how many changes have been made to the operating system since the date of the rollback point you selected.
Method 3: Disable incorrect services and applications
Most often, the cause of problems with turning off the computer is an incorrectly working service, which, as a result of a failure, cannot complete its work, which means the computer cannot turn off.
First of all, you need to look at the Windows log for errors. To do this, open the menu "Control Panel"
and go to the section "Administration"
.
In the window that appears, open the shortcut twice "Event View"
.
In the left area of the window that opens, expand the item "Windows Logs". In it you will need to open two magazines: "Application" and "System" .
Check out these two magazines. You are interested in events marked with "Error"
. If the same service or application is flagged in these events each time, then it or it needs to be disabled.
To disable a malfunctioning service, return to the window "Administration"
and then open the shortcut "Services"
.
In the list that opens, find the service you need, and then open it by double-clicking on it. In the tab "Are common"
near the column "Startup type"
set value "Disabled"
, and then save the changes.
If a problem is found in the operation of the application, then it is recommended to remove such incorrectly working application from the computer through the menu “Control Panel” – “Uninstall Programs”
. If you cannot remove an application from your computer, you can remove it from startup. To do this, open it "Task Manager"
keyboard shortcut Ctrl+Shift+Del
. In the window that opens, go to the tab. Right-click on the application and select "Delete"
. Save your changes.
Method 4: Reducing the duration of closing programs
In this method, you can try to reduce the time it takes for programs to close by making changes to the Windows registry. To do this, open a window "Run" key combination Win+R , in the window that appears you need to run the command regedit .
Having launched the Windows registry, you will need to make changes to the operation of three parameters that are located in the branch HKEY_CURRENT_USERControl PanelDesktop:
1. AutoEndTasks. For this parameter, you will need to set the value to 1. Activating this parameter will mean that Windows will forcefully terminate hung programs when the computer shuts down;
2. HungAppTimeout. This parameter should be set to a value from 1000 to 5000. In this case, you specify a specific time after which Windows will force the program to quit if it does not respond;
3. WailToKiliAppTimeoul. It is recommended to set this parameter to a value between 5000 and 7000. This parameter determines how many milliseconds Windows will wait for the program to respond.
If you do not find the required parameter at the specified address, you will need to create it. You can create the “AutoEndTasks” parameter by right-clicking on any free area of the existing parameters and in the context menu that appears, going to the item “Create” – “String parameter”
. Set the parameter to the exact name and required value. Save the change.
For the "HungAppTimeout" and "WailToKiliAppTimeoul" options, right-click on an empty area, and then navigate to “New” – “DWORD value (32 bits)”
.
Once you've made the necessary changes, close the Windows registry and try shutting down your computer.
Hello friends, today I encountered a problem that has been bothering me for several days. I am working on an HP Pavilion 15 –n071sr laptop and the fact is that when you turn off the computer, it does not turn off, that is, the screen goes out, but the fan and other components of the laptop work. Doesn't respond to button presses at all. These are the pies. But I found a solution. All you need to do is reset the BIOS. It helped me personally. For those who have an HP laptop and a similar problem, perhaps this method will help you.
First, let's enter the BIOS; I wrote about how to do this in. Now you need to find this line Load Defaults BIOS or Load BIOS Setup Defaults. I called it Load Setup Defaults and was in the tab Exit.
Activate it and exit. After this, the computer will reboot and the following message will appear: Boot Device not Found 3F0. The funny thing is that the hard drive and other elements are disabled after resetting the BIOS. To fix this, you need to turn on the laptop again and quickly go into the BIOS, there you look for the line Legacy support and transfer it to Enable. You will most likely have it in the Boot tab.
Save the BIOS settings, reboot, now the system will start loading as always. Moreover, my laptop now turns off normally and does not freeze. In general, I would not recommend poking around in the BIOS if you don’t know what you’re doing. Therefore, I will provide a number of settings that may help solve the problem.
1 Method
So, if the laptop does not turn off, there is one interesting method that I myself have used: hold down the power button for a long time and the laptop will be forced to shut down. But this method is dangerous and should be used only if there are no other options left.
2 Method
Let's go to the device manager. To do this, press the keys Win+R and enter there devmgmt.msc and press Enter.
Now, you need to go to the USB Controllers tab and find devices there Generic USB Hub, and USB root hub. 
For all of them you need to do the following:
- Right-click and go to properties
- Go to power management
- Uncheck the Allow this device to turn off to save power
Perhaps this method will help. By the way, its disadvantage is that the battery life of the laptop is reduced, but only slightly. If this doesn’t help, move on to the next tip.
3 Method
A possible reason for the computer not turning off could be programs or services, for example, some service did not complete its work and froze, which led to problems when shutting down. To detect the problem, we need to go to System Stability Monitor. To do this, go to the control panel, switch from the “categories” view to the “icons” view and look for support Center. There we open the Maintenance section and go to the item: show system stability log.
Windows 10 makes this easier. Enter Maintenance in the search, open Security and Maintenance and find there Show system stability log.
As you can see, there are quite a few errors and glitches. If you think that your computer won't turn off due to one of these errors, then try disabling the service or program related to this error.
You can disable services if you enter in the search Administration and there you will choose Services. Or just the same if you go to the taskbar.
If all the above methods did not help, then try resetting the BIOS, as I did at the beginning of the article. Perhaps everything will work out for you. Good luck.
ADDITIONALLY
If all the above methods, including the BIOS, did not help, then you can try reinstalling Windows. For me, after several days of use, the problem returned, and I just had to reinstall Windows.
If this problem seems critical to you, then you can actually reinstall windows. We have many articles on our website about how to do this.
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