In older versions of the Aliexpress mobile application, it was not possible to open a dispute. In order to open a dispute for any reason, you had to either switch to the version for a personal computer (which is not convenient on many mobile devices) or use a laptop or computer. This limitation was very frustrating for those buyers who prefer to access the network from a phone or tablet.
But the developers worked actively on this issue. And in new mobile version Aliexpress apps for Android This function has been implemented by them. Now you can open a dispute directly from your mobile device. However, there is one inconvenience that the functionality for opening a dispute is currently provided in English.
Now users don’t have to worry that they won’t have time to open a dispute if the timer is running out, and for various reasons they only have their phone at hand (for example, if you’re on a trip or vacation).

How to open a dispute in the AliExpress mobile application?

To open you need to go to "My AliExpress", "My orders" then find the product you need and click on the button "Open dispute".

If you have an old version of the mobile application installed, then in order for you to be able to open a dispute, you need to update the application.
Below is the link for update:

For the convenience of users, Aliexpress has created a mobile application. The mobile application, in its functionality, has all the functions of the full version of the Ali online store website. Users sometimes have a question: how to open a dispute in a mobile application? The fact is that if you have an old version of the application installed, then it is impossible to open a dispute in it, so I recommend that you download the updated version of the mobile application for Aliexpress in Russian.

Our article about the mobile application describes in detail how to register in it, how to correctly fill in the delivery address, how to place an order and how to pay for it.

1. In order to open a dispute through the Aliexpress mobile application, first delete the old version and download the updated version.
2. Next, you need to launch the newly installed mobile application.
3. Log in (enter your username and password)
4. After that, go to the "My AliExpress" section and select "My Orders".
5. Select the order for which you want to open a dispute and click on this order.
6. The "Open dispute" button will appear on the page with detailed information about the order, click on it (on the "Open dispute" button).
7. In the options offered, choose whether you received the goods or not, whether the order is tracked, etc.

How to open a dispute in the Aliexpress mobile application in Russian?

You can open a dispute through the mobile application for Android and iOS (iPhone/iPad) or the Aliexpress website in cases, for example, when the wrong product arrived, the wrong size, the product is defective, the parcel is not tracked, the product is damaged during shipment, the seller does not ship for a long time order, the package did not arrive at all, etc.
You can open a dispute in the Aliexpress mobile application at any time while the buyer protection time (order protection time) is in effect.

Where will the money return after the dispute on Aliexpress is closed?

If the dispute ends in your favor, the money will be returned to you in the same way you paid for the purchase. Read more about payment methods in the article.

They are afraid that they will be deceived. It is worth noting that every purchase is reliably protected and if problems arise, the administration will return your money. If the item you receive does not suit you or gets lost in transit, you can open a dispute. Let's figure out how to do this in a mobile application.

How to open a dispute in the Aliexpress mobile application?

According to the rules of the site, when the buyer makes payment for the order, the funds will be redirected to the seller only when the receipt of the goods is confirmed and you are satisfied with everything. Be sure to check the order protection period. Each seller has the opportunity to assign it themselves and usually this is 60-90 days. If during this time you have not received the goods, and the protection period has expired, then nothing can be done.

Remember that you can open a dispute 5 days after sending the order. That is, when the seller provides you with a tracking number. The deadline for opening a dispute is 15 days after the transaction is completed, so be careful and adhere to the deadline. So, let's figure out how to open a dispute.

• Open the application menu (three bars at the top right)
• Go to

• Go to

• Next select "Open dispute"

• After the menu for opening a dispute appears, select whether the goods have been received

Choice - whether the goods have arrived

Let's look at the situations when the package was received and when the goods did not arrive.

Opening a dispute if the goods are not received

• Here, out of several, you can choose only one reason, even if several suit your case. You can specify the rest in the field "Description of the problem".

• A special feature of the Russian-language version of the application is that the description can be filled out in Russian. This is very convenient for those who do not know English and do not know how to use online translator.

• The default option here is Full Refund. Accordingly, you should leave it, because you did not receive the purchase.
• Additionally, you can upload videos and photos. But since you don’t have the parcels on hand, you don’t have to include them. Although, it is recommended to attach a tracking screenshot, which shows that the package has not been received.
• After filling in all fields, select "Open dispute" and the debate will begin.

Opening a dispute when the goods are received

As in the previous option, a list of reasons why you are opening a dispute is displayed here. Also fill out the text field to describe the reason and attach evidence in the form of photos or videos.

• Full refund and return of goods to the seller
• Partial refund with sending the goods to the seller
• Full refund without sending the goods to the seller

• Partial refund without sending the goods

• If you choose a partial refund, you must indicate next to it how much you are asking for a refund.
• Once all claim fields have been completed, click below "Open dispute"
• Now the dispute will begin. To view details, go to order details and click "There is a dispute going on":

How to dispute in the Aliexpress mobile application?

First of all, Aliexpress makes it possible to independently resolve the issue with the seller personally. His responsibility is to review the complaint and propose a solution within five days. If the seller ignores the claim, the dispute will be closed automatically and your money will be returned.

The timer at the top of the screen will notify you about the deadline for closing the dispute. After the seller answers you, there are two ways to resolve the conflict:

• Agree with the seller’s offer and approve it
• Reject the offer and escalate the dispute

How to escalate a dispute in the Aliexpress mobile application?

If you are unable to find a compromise with the seller, then in the details of the dispute, select "Aggravate the dispute". In this situation, the issue will be sent to the administration for consideration. Aliexpress and she will independently make a decision on the dispute.

As soon as the mediators begin to consider the problem, both parties will be asked to restate the essence of the conflict and provide evidence. This can be photos, screenshots or videos.

To communicate with the administration, press the button "Answer". If you win, your money will be refunded within a few days.

Video: How to open a dispute (dispute) on Aliexpress? How to win a dispute on Aliexpress?