BIT:Phone and BIT:ATS new items from the FirstBIT company A new look at famous things! Universal solution for office telephony Bit automatic telephone exchange

Possibilities for integrating CRM and BIT telephony:

• Call a client directly from CRM
• Automatic client detection during
  incoming call
• Work during a call with related matters,
  contacts, transactions and accounts
• Automatic recording of a call as a case in CRM
• File with a recording of a conversation with a client, attached
  to the point
• Comments on a new case (you can add a report)
• New number - as a contact, company or CRM lead

Incoming call from a new number:

Ability to create a contact, company or lead. When created, the number will be automatically saved in the CRM card.

Incoming/outgoing call to a known number:

Automatic client detection during an incoming call with the ability to view client events.

When you receive an incoming call, you can view/create transactions, cases, accounts with the current client.

The call will be automatically redirected to the responsible employee, the one assigned to the client.

Automatic recording of a call as a case in CRM:

All calls are recorded in client cards.

File with a recording of a conversation with a client, attached to the case:

A recording of the conversation is stored in the case file. It is possible to listen to and download a recording of the conspiracy.

"BIT:Phone" - universal program to optimize and automate the work of Call centers, It is also an ideal solution when business telephony needs to improve operational efficiency.

The program is needed for solving the following problems:
planning calls and assessing their effectiveness;
the ability to make calls to clients without leaving the 1C system;
automatic registration of all calls: both incoming and outgoing;
recording a telephone conversation from a client’s card in order to resolve controversial situations (the conversation will become irrefutable evidence) and clarify the details of the conversation;
sending SMS messages and faxes from 1C;
an incoming call is automatically forwarded to the manager assigned to the client;
the ability to view the statuses of selected employees;
increase in the number of outgoing and incoming calls;
With the help of a customer card, you can always predict the topic of the conversation, and you also know who is calling you - thus ensuring high quality processing of all calls;
the ability to create lists of outgoing calls for each manager or for a group of employees.

The results of the implementation of the program are such factors as fully managing incoming and outgoing calls online, implementing operational control and instant analytics on the part of management, speeding up work by eliminating unnecessary links when receiving an incoming client call. In addition, the advantages of the program are the ability to create a report on incoming and outgoing calls for any period of time and increasing the client base by saving time and improving the quality of service, which is the main result of the program.

Contents of delivery:
CD;
user instructions;
registration form.

Compatibility:
The "BIT:Phone" program easily integrates into any version of 1C Enterprise 8. But in order to achieve maximum efficiency, it is recommended to use it with "1C: Trade Management" (versions 10.3, 11), "BIT:CRM", "BIT: Commercial Service Management" "

Structure:

INCOMING, OUTGOING CALL

When an incoming call arrives, a dialog box automatically opens, prompting you to choose an action: accept, reject, or open a customer card before picking up the phone, which allows you to understand what kind of customer he is and even for what purpose he is calling. The telephone number of each client is identified in the 1C database.
A manager is assigned to the client. An incoming call will be directly switched to the manager assigned to the client (it is possible to pre-set any call routing using BIT:PBX or another available one).

In the 1C database, the manager automatically creates an Event:

1. Basic information about already registered clients will be reflected in the Events card.
2. Clients calling from a new number that is not in the database must be added to the existing client card.
3. For clients who are not registered in the database, an empty card will open - Event.

For more convenient subsequent work during the communication process, the manager can record the main points of the conversation in the Conversation Contents field.
The manager can use special buttons to control the call through the Main panel “BIT:Phone”:
1. — transfer the call to another manager
2. — hold call
3. - reset call

1. - connected
2. - disabled
3. - do not disturb

The manager has the opportunity to select the appropriate status on the Main panel “BIT:Phone”:
Starting an outgoing call is very simple: you need to dial the number on the keyboard by clicking on the entry in the Incoming/Outgoing Call History or on the contact in Favorites.

Customers are a very important component in the chain of relationships in every enterprise.

An enterprise is a huge mechanism. It is important to understand that each mechanism must have a driving force that can launch, improve and maintain a given speed of development.

“BIT:Phone” is the very driving force necessary for business development. It is this program that allows you to save money and time, and reduces the amount of routine work. Call processing, analysis and control are just part of what BIT:Phone can do.

SENDING SMS

SMS is a service necessary to support a company’s business processes. Do you need mass distribution of SMS messages with certain advertising or other information? With this tool, the company will always have this opportunity. This will save time and money.

The benefits of SMS are as follows:
The recipient will always know the name of the company from which he is receiving the message. Messages are transmitted at high speed, and for a large number of messages there is a mass mailing. And all you need to connect to the service is a device with Internet access.

WITH THE HELP OF SMS IT BECOMES POSSIBLE:
notification of the beginning, extension or completion of promotions;
informing about the stages of the Project according to specified parameters;
congratulations on various holidays (New Year, February 23, March 8, etc.);
notification of payments;
appointment reminder;
informing about new services, products and goods;

Inviting clients to various events, such as: seminars, exhibitions, etc.;
collecting feedback.

RECORDING CONVERSATIONS

Recording conversations is an important part of quality service in the modern world.
THE ADVANTAGES OF RECORDING CALLS ARE THE FOLLOWING:
it helps in resolving conflicts;
maintaining a history of relationships with clients in the form of conclusive evidence;
manager training,
monitoring the adequacy of telephone conversations. Listening to the recording of the conversation is made from the client’s card.

CONFERENCE

The conference is necessary for the exchange of opinions and experiences, discussion of common topics, and resolution of current issues online.
Within the framework of “BIT:Phone” it is possible to hold a Conference with any number of participants. This function allows you to perfectly cope with various complex situations thanks to the involvement of specialists of different levels.

For example, an organization requires a multidisciplinary telephony solution with the installation of “BIT:Phone”. Such a discussion usually involves specialists such as Telephony Operator, Head of Organization, Head of Department, 1C Implementation Specialist, etc. Negotiations can take just a few minutes, or they can take hours. At the same time, very often the Conference is postponed due to lack of time - the most valuable resource. With the help of the BIT:Phone Conference, resolving the situation is elementary and does not depend on the territorial location of the participants.
The Conference is carried out not without the help of the PBX administrator, who sets the virtual room number to the participants and does not forget to give the keys to it (meaning the password). Thus, there is a virtual room into which an unlimited number of participants can enter using keys.

The conference algorithm is simple:
1. Definition of the Presenter (this is the person organizing the conference from his “BIT:Phone”).
2. Determining the telephone numbers of all Conference participants.
3. Dial the number of the first participant.
4. Next, you need to press the key (either silence or an advertising screensaver sounds, and the melody depends on the PBX settings).
5. Dial the virtual room number and enter the password (after which the first participant enters the virtual room).
6. Hang up using the key.
7. Dial the number of the second participant.
8. Repeat steps 3 - 5 (this is necessary to connect the third and other participants; dialing must be done from the Host’s phone).
9. In order for the Presenter to connect to the Conference, after all participants have connected, you need to hang up and call the virtual room and enter the password.

FAX

It is not at all difficult to send a fax using the BIT:Phone program. It's just a matter of two clicks:
1. Enter the recipient's number;
2. Download the document in pdf format.
The document has been sent.

USING THE FAVORITES DIRECTORY

The “Favorites” directory is used to store the most frequent numbers. The user is allowed to make an unlimited number of entries. For ease of searching, you can create folders. If you double-click on the selected entry, the call to the subscriber starts automatically. In Favorites, contacts for each database user are stored separately, but the administrator has the ability to set general contacts that are visible to all users.

CALL HISTORY

The user of the program can access the log (history) of incoming and outgoing calls for the current working day at any time. And to access the entire history, you need to use the button “Show entire history” and “Generate a report.”
There are two tabs for Call History: Incoming and Outgoing calls. In these tabs, you can perform a number of actions for each contact by right-clicking the context menu. The steps are as follows:
1. Show information (all incoming and outgoing calls for the selected contact, date, time). Through the interface that opens, using the button, the Counterparty Card opens.
2. Create an Account - the ability to create an Account card for a new contact.
3. Add number – a way to add a new phone number for an existing Contractor.

CALL CENTER ADMINISTRATOR PANEL

The admin panel interface includes 3 functional windows:
1. Calling lists (creating lists)
You can return to each list an unlimited number of times, you can change it and add new contacts or delete existing ones (contacts can only be deleted from the call list);
2. User lists
Assigning a client call list to the operator assigned to the clients;
3. Set a user group
Assigning a customer calling list to a group of operators.
Based on the list of counterparties, a calling list is created. If the call is processed, the corresponding symbol - . appears automatically. To call again, you need to uncheck the processing mark.
Organizing these processes is one of the tasks included in daily work with clients. The client is the main figure of modern business. That is why Call centers actively participate in the life of modern society and have become an important part of it.

BIT:Phone is the most beneficial solution for each employee and the entire organization as a whole, thanks to the use of information and modern resources. Automatic assignment of lists and dialing of telephone numbers, creation of events, registration of outgoing calls and other functions allow you to effectively work with your client base. Recording all conversations avoids conflicts and increases the competence of each call center operator.

CALL CENTER OPERATOR PANEL

The interface of the call center operator panel is very simple to operate. From the beginning of working on the list of clients, you must indicate your readiness by clicking on the “Ready” button.

After finishing the conversation, you need to click on the “End conversation” button and the program will automatically dial the next phone number from the list.

During a call, an Event is automatically created in which you need to enter the Contact Person, Conversation Content and Conversation Subject. Every conversation is automatically recorded.

is a software and hardware complex for automatic distribution of calls in a company. The solution allows you to manage calls from any device: smartphone, tablet, desktop.

BIT.ATS is intended for companies in all areas of business that use telephone communications with clients. Its implementation will increase the number of incoming calls and increase customer loyalty, which will help the company overtake competitors.

or place an order

Description

Purpose:

is a full-fledged IP-PBX that has all the functions for effectively managing incoming and outgoing company calls.

Advantages:

• intuitive WEB interface, ease of configuration;
• building unique call processing scenarios within 5 minutes;
• possibility of integration with CRM systems;
• 24/7 access to the system from anywhere in the world;
• system scalability;
• low cost of acquisition and ownership.

Solved business problems:

• uniform distribution of load on operators;
• reduction of waiting time for a response on the line;
• exclusion of unnecessary participants in processing telephone requests;
• organizing control over conversations by recording telephone calls;
• ensuring employee mobility.

Compatibility

BIT.ATS supports connecting external lines and internal subscribers via the SIP protocol.

We offer 3 tariff plans for deploying BIT.ATS in the cloud. The functions available in each tariff allow you to meet the customer’s needs depending on his tasks and business size.

Tariff plan	Start	Standard	Business
Cost RUB/month
Restrictions
The number of employees
Number of external lines (landline numbers)
Number of Incoming Circuits
Number of outgoing schemes
Available features
Possibility of group call processing	+	+	+
Holding a call in queue	+	+	+
	+	+	+
Music on hold	+	+	+
		+	+
Checking the number from the list		+	+
Checking a number using a template		+	+
Building different call processing schemes depending on the time of day		+	+
Customizable transition codes (translation, interception, etc.)		+	+
Customizable Call Pickup Groups		+	+
Call forwarding to an external number at a given processing stage			+
Receiving a fax			+
			+
Additional functions for connection
Client manager			900
Auto dial			700
Connecting BIT.Analytics (according to current tariffs)			+

*All prices shown include VAT

Functional

Basic functionality of BIT.ATS:

• creating scripts for processing telephone calls for different external lines;
• setting the conditions for processing a call using modules (voice menu, client manager, fax reception, employee, etc.);
• recording telephone conversations of both the entire company staff and individual employees;
• ability to work with fax and voice mail;
• flexible configuration of access rights and custom transition codes;
• monitoring the status of the PBX and connections, obtaining call statistics.

BIT.ATS modules

Employee	Message	Receiving a fax
Queue	Client manager
Calling a number

BIT.Telephony is an integrated approach to organizing office telephony. It helps optimize the work of employees, increase their efficiency and the quality of interaction with the client base.

Includes:

BIT.ATS is a software and hardware complex for automatic call distribution. It is suitable for any industry. The solution allows you to manage calls from any device: smartphone, tablet, desktop.

• Uniform distribution of load on operators;
• Reducing the waiting time for a response on the line;
• Exclusion of unnecessary participants in processing telephone requests;
• Organizing control over conversations by recording telephone calls;
• Ensuring employee mobility.

BIT.Analytics ATS is a solution for monitoring and analyzing personnel work. It provides monitoring of office telephone communications in the form of visual reports on calls. BIT.Analytics PBX only works together with BIT.ATS and can be integrated with BIT.Phone.

• Monitoring employee performance;
• Increase in the number of clients;
• Consolidation of analytics of geographically distributed branches;
• Unloading external lines.

BIT.Phone - intelligent call management. A universal solution for automating the work of Call centers, to improve the efficiency and quality of work of managers with the client base.

• Increase in the number of calls;
• Recording and storing customer requests;
• Reducing the wait for an answer on the line;

BIT.Phone integrates with software solutions BIT.ATS and BIT.Analytics ATS.

Integration

Price

Minimum 700 rub. Trial period Free tariff Payment method: For services rendered