The mobile operator Velcom, operating in Belarus, gives its subscribers the opportunity to change the tariff they use independently and using different methods. For example, changing the tariff plan for Velcom may be necessary when the company has released a new offer with an expanded range of services and favorable conditions.
In order for the operator’s customers to know how to change their tariff plan, they should familiarize themselves with information about the conditions under which it is changed, in what ways this can be done and how the functions connected previously will work.
Before changing your tariff plan to Velcom, you need to learn about some rules, without which it is impossible to carry out this procedure:
- You can change the tariff on Velcom any day, but not more than once a day;
- the procedure is paid in accordance with the rules established by the operator for a specific tariff;
- You can switch tariffs for free one month in advance. Further similar actions must be paid for;
- For those who are served on a prepaid system, a paid transition to a new tariff is possible if the subscriber has sufficient funds in his account to pay for the service.
Methods for changing the tariff plan
Mobile operator Velcom has developed different ways to switch to a different tariff:
- By sending the combination *141*3*4# - this option is available to individuals.
- Online from the official Wellcom portal.
- In your Personal Account. Here you must have administrator access and be a legal entity. Changing a plan to tariffs that are not included in the available ones is possible only after submitting an application.
- At Velcom service points and communication shops, having your passport with you.
If during the tariff plan replacement period the services connected by the subscriber are blocked, the operation cannot be performed. As soon as they are restored, the transfer application must be submitted again.
The transition to the “Pension”, “Social” and “Employee” tariffs is made absolutely free and an unlimited number of times per month. For other pricing plans, please contact your operator. On the first day after the offer is changed, the subscription fee will be charged according to the new price.
Validity of a number of services after the shift
Before changing the tariff, it is worth finding out how the previously connected options will operate after this:
- The remaining Internet traffic from the old tariff is canceled, and another package can be used by the subscriber immediately after activation.
- The “Mobile Internet” option with active traffic is not deleted if the new tariff offer also has access to it. In this situation, the remaining traffic can be used on another tariff chosen by the client.
- Activation of the “Internet for tariff” function is carried out if “Mobile Internet” was not activated on the previously used plan, and if a package was used that is not included in the new offer.
- If on the previous tariff the client did not have access to MMS and his own page in the system, after the change he will be able to use them.
- Whether bonus traffic is available to a client who has changed the tariff is determined by the procedure for the promotion in accordance with which the Internet was provided.
After changing the tariff offer, the subscriber’s previously existing “favorite numbers” are canceled. You can activate them only if they are contained in the settings of the new plan. This is done by sending a USSD request *141*3*3# or in your Personal Account in a separate tab.
The process of changing the tariff may be limited by the conditions specified in the contract between Velcom and its client when purchasing equipment at a discount. The mobile operator reserves the right to change the conditions with subsequent coverage of the adjustments on the official portal.
Why do you need a Velcom Personal Account?
Users who have registered in their Personal Account on the Velcom website have the opportunity to remotely change tariffs, activate and delete options, and also manage money in their mobile phone account.
How to register
Step-by-step instruction:
Password recovery
If you have forgotten your password, you can send a second request to the system by clicking on the “Forgot your password” link on the Velcom website.
How to proceed: 
- Send request *141*0#.
- Specify a different password containing from five to ten characters.
- Wait until the system sends confirmation.
Important! The newly entered password is considered temporary. After completing the procedure, you must log into your Personal Account and change it to a permanent one.
Personal Account Features
On the Velcom portal, the operator’s client can carry out various operations:
- check account balance;
- find out the balance, name and settings of the tariff plan;
- change Velcom tariff plan;
- check the saved number of points, minutes;
- activate data transfer and much more.
It is possible to change the tariff plan on Velcom quite quickly and simply, and this can be done either remotely, there or during a personal visit to an office or service point. The only thing that remains for the client to do is to choose the most convenient option for himself.
We tried to collect the most frequently asked questions from our subscribers and answers to them. If you have a question that you did not find the answer to in the list, you can ask it using a special form.
- Click “Save” - the file will begin downloading to your computer
- run the software file and click “Start”
During the update (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.
- Once the process is complete, click “Done.”
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) In the 3G Internet program, check the network signal level;
Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal level;
e) In the 3G Internet program, manually specify the network (Tools – Options – Network – Registration mode – Manual search and registration, then the Update button. After the program finds the velcom network, select this network and click the “Register” button);
f) Test the modem on another computer.
Please use the recommendations below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the appropriate tariff plan or “Mobile Internet” service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.
Please use the recommendations below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection Type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) Check the Internet using another web browser;
d) Test the modem on another computer;
e) Try disabling your antivirus program for a while (the antivirus may block the connection);
Please use the recommendations below and try again:
a) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer).
b) Test the modem on another computer.
Please use the recommendations below and try again:
a) Check your balance for funds;
b) In the 3G Internet program, select the profile that corresponds to your tariff plan or Mobile Internet service package. If there is none, create it manually using the instructions above;
c) Remove the SIM card from the modem and install it back into the modem;
d) Reinstall the 3G Internet program;
e) Test the modem on another computer.
Please use the recommendations below and try again:
a) Restart your computer;
b) Install the modem into another USB port (If this is a desktop computer, then install the modem on the back panel of the computer);
c) Test the modem on another computer.
If during connection the error “Dialing a number through an operator or manually” appears, then use the recommendations below and try again:
a) You must uncheck the “Dial through an operator” checkbox on the Advanced tab in the Network connections folder
- FOR Windows XP: START – Control Panel (Settings – Control Panel) – Network Connections;
- FOR Windows 7 (Vista): START – Control Panel – Network and Sharing Center – Change adapter settings);
- FOR Windows 8: Keyboard shortcut WIN+X – Control Panel – Network and Sharing Center – Change adapter settings)
This error may occur after the network protocol has changed during the software update process, please follow the recommendations below and try again:
a) Try System Restore if it has not been disabled;
b) Try to independently search for ways to resolve this error on the Internet;
c) Try reinstalling the operating system.
D-Link DWM-157
- in the dialog box, select the location on your computer where you would like to save the software file
- Click "Save" - the file will begin downloading to your computer
- unzip it and run the “setup.exe” file from the “ZTE MF180” folder
During installation (will last about 5 minutes), do not turn off or restart the computer, or remove the modem from the USB port.
How can I add a subscriber's number to the Black List?
If such a function is provided by your telephone, you can use it by referring to the telephone instructions. A1 company does not have a “Black List” service.
How can I check if my Personal Account is connected?
You can check the availability of the service by dialing USSD *141*3*6# call
How can I connect my Personal Account?
Subscribers who entered into contracts after December 21, 2010 are automatically granted access to their Personal Account. If you have disabled the service, you can activate it:
Step 1: Dial USSD from your phone *141*3*6# callStep 2: reply with the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by
Connection is also possible by contacting the company:
- by calling the contact center 150 (you must provide the access code)
- at sales and service centers (bring your passport with you)
- at sales and service points of attorneys (bring your passport with you)
How can I get a password to access my Personal Account?
You can get information about the password used by sending USSD *141*0# call.
If you use the Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-Stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.
The ability to use a PUK1 SIM card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or sales and service points of attorneys (based on an application and an identity document)
I want to change my tariff plan. When will the tariff plan change?
Changing the tariff plan occurs automatically within 24 hours after you submit your application. Please note: if at the time of processing the application to change the tariff plan, the number is disconnected from the company’s communication network due to debt or as a result of using the “Pause” service, then such an application will not be processed. After the service is restored/disconnected from the Pause service, you can, if necessary, create a new request to change the tariff plan.
How can I assign/change a “favorite” number?
Client served according to tariff plans A1 You can assign/change a “favorite” number:
1) via USSD *141*3*3# call and then follow the prompts on the mobile phone screen
2) using ISSA
Client served according to tariff plans HELLO(if this option is provided):
1) using USSD *126*7# call
2) using ISSA
You can view your assigned “favorite” numbers and, if necessary, change them or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.
I don’t want to listen to your commercials when calling 150. How can I disable this service?
For connecting the service " Roaming.Vacation» a one-time fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs.
For using the service " Roaming.Business» a monthly subscription fee is charged, which is debited within 24 hours after connecting the service from the balance in a single amount according to the company’s tariffs. If the subscriber has not disabled the “Roaming.Business” service, the subscription fee for this service will be automatically debited in a single amount from the balance no later than the 5th (fifth) day of each month and reflected in the bill for communication services of the month in which the debit was made.
Regardless of the day of connection/change of service, the one-time fee/subscription fee will be charged in full.
Important: in the same month, the “Roaming.Vacation” or “Roaming.Business” service can be activated no more than once. This takes into account not only the fact of connecting the service, but also its availability in the current month.
How are roaming calls charged?
Tariffing in roaming is carried out by the minute, payment is made according to roaming tariffs.
Money is written off in roaming as information about charges is received from roaming partners. The final payment may be made later than the actual use of roaming services, so a sudden change in the balance is possible.
Why do the cost of services (calls/SMS) differ in different countries and among different operators?
A roaming agreement is concluded between two mobile operators; accordingly, each party lays down its own conditions and sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of foreign currency exchange rate fluctuations.
How are calls charged in roaming if the phone number is set to forward to another number or to a voicemail number?
Unconditional forwarding is paid according to the tariffs of the A1 company, and forwarding with a given condition (for example, “The subscriber does not answer”) - according to roaming tariffs: for incoming and outgoing calls.
Are the included minutes/megabytes/SMS/MMS consumed while roaming?
How much will incoming SMS cost me while roaming?
You do not pay for incoming SMS while roaming. The sender of the message bears the costs.
Do I need to change the SMS center number in the phone settings while roaming?
No no need. The SMS center number is the same for our subscribers both in Belarus and in roaming: +375296009000.
How to top up your balance abroad?
You can top up your balance while roaming using express payment cards, SMS banking service, and various online payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network you registered with supports USSD). After receiving a response to your request, you must enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using your Personal Account on the website https://my.a1.by (menu item “Financial information/Payment by EO card”), through the a1-menu application in your mobile phone, as well as by sending an SMS with the code express payment cards to number 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish your account using SMS banking, you should send an SMS to one of the service numbers (depending on the bank you are served with) indicating the type of operation, service code (password), payment amount, payment ID, phone number. The cost of SMS is paid according to roaming tariffs.
Account replenishment is not possible for subscribers who have outgoing calls blocked or whose services have been suspended.
- You can also use online payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the International Roaming/SMS Roaming service.
Can I answer calls while my phone is being used for data?
If you use the Mobile Internet service on a 2G network, you will be able to answer the call only if there is no data reception/transmission at the time of the call
If you use the Mobile Internet service on a 3G network, you can receive and make calls without pausing your Internet session.
If you use the “Data Transfer” service, then you do not have this option. This is due to the peculiarities of the CSD technology itself.
What determines the data transfer speed when working with the Mobile Internet service?
The data transfer speed in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- subscriber movement speed,
- base station load.
When working on the Internet, speed is also significantly affected by factors independent of network A1:
- capabilities and/or limitations of the server from which the data is downloaded;
- congestion of the Internet channel to the A1 network;
- number of streams organized for downloading;
- setting TCP/IP protocol parameters in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.
I can't use the modem because... When establishing a connection, the modem displays: “Error 619.”
The reasons for such an error when using a USB modem may be:
- a problem with the USB port on your computer (either at the hardware level, or the modem drivers conflict with another application on your computer);
- errors when setting up Internet settings;
- there is a problem with your modem at the hardware level (faulty).
We recommend:
- make sure that the USB port of your computer is working properly by going to “system properties-hardware”;
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wire connections are secure;
- remove the modem drivers and their configuration, and then install them again; choose the right tariff plan.
To exclude the above possible options, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.
What does "Error 678: The remote computer is not responding" mean?
This error occurs when:
a) When there are insufficient funds on the balance (the balance is zero / there is a debt / a regular bill has not been paid);
It is recommended to top up your balance, and after receiving funds into your account, turn off and restart the modem.
b) The modem is not installed correctly.
It is recommended to try to reinstall the modem yourself,
If this fails again, contact the A1 sales and service center.
I can’t save the settings, the display shows the following message: “Only 70 sets allowed.”
Delete all accounts in configuration settings or update your phone software.
What does it mean: "Error 734: The PPP link control protocol was interrupted"?
This error can occur if there is insufficient cellular network signal reception, an incorrectly entered username or password, an incorrectly entered modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and may also be checked in the “Use IP header compression” field in the properties of the TCP/IP protocol. Also, error 734 may occur due to unactivated Internet access on the subscriber number.
We recommend:
- move the phone to another place (if possible, closer to the window),
- check the name and password in the modem properties,
- check the modem initialization line character by character:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for packages WEB 500, WEB 750, WEB 1500, WEB 3000, “Non-stop”;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for package A1 WEB;
AT+CGDCONT=1,"IP","plus.a1.by" for package A1 WEB PLUS;
AT+CGDCONT=1,"IP","wap..
- in the properties of the modem, disable error handling by the modem and data compression by the modem, in the PPP parameters, remove software data compression, in the properties of the TCP/IP protocol, disable software compression of IP headers.
- check the port speed for the modem in the modem properties (usually 57,600 kbps or 115,200 kbps for models 2005 and later, higher values are possible).
- in the connection properties, in the “Security” tab, select “Normal” (recommended parameters), and in the “Used during verification” field, select “Insecure password”.
What is the CLICK service and what are its benefits?
CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone when it is in idle mode.
CLICK makes it possible to learn about A1 company promotions, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, check current exchange rates and weather forecasts, get acquainted with event posters, receive congratulations, and advice from stylists.
The service is available to all subscribers of the company whose SIM card contains the STK CLICK application and the CLICK service is activated.
How much does it cost to connect/disconnect the CLICK service?
Activation of the CLICK service is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.
Attention! Ordered content is paid! The cost is indicated in the “More details” menu item, which contains free information. Access to a WAP resource is charged separately and depends on what service is used to order media elements (“Mobile Internet” or “Data transfer”). In roaming, provided that you use the “Mobile Internet” or “Data Transfer” service, access to the WAP resource is charged at roaming rates.
How much does it cost to change a cellular operator while keeping your phone number?
When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.
Can I change operators several times within MNP?
The subscriber has the right to use the “Number Transfer” service again no earlier than 90 days from the date of the last transfer.
I am 16 years old, can I connect to the A1 network myself, without my parents?
Company A1 enters into agreements for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or trustees. When concluding an agreement, a mandatory condition is the personal presence of the minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of the agreement (a note in the parent’s passport, a child’s birth certificate, a document of guardianship). You can enter into an agreement for the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).
Why didn't they give me a printout of calls on my driver's license?
Detailed information about the subscriber's calls is provided by the company either directly to the person who has entered into an agreement for the provision of telecommunication services, or to his authorized representative if he has a power of attorney. You can make sure that a citizen who contacts the A1 sales and service center is really a client with whom a contract for room service has been concluded only by presenting an identification document. According to Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. “On documenting the population of the Republic of Belarus” identification documents are: passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver’s license, do not have the status of an identity document.
If the redirection is from your number to the number of subscriber A1, you pay as an outgoing on-net call.
- When forwarding to a number belonging to another mobile network, you pay for the call as an outgoing call to other networks according to your tariff plan.
- Forwarding to a voicemail number is free in the A1 network.
Please note: in international roaming, in case of established call forwarding (including to a voicemail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, a forwarded call is paid as an outgoing call from your number in accordance with your tariff plan and forwarding direction.
How much will it cost to call from a landline to my mobile phone?
You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by calling 164. These tariffs are set by RUE Beltelecom.
Now we have to find out what Velcom USSD requests exist. This mobile operator offers a lot of different commands that allow you to receive this or that information about the SIM card, as well as enable/disable certain functions. In general, USSD requests on Velcom are available in huge quantities. But we will consider only the most useful and popular of them. Maybe they will help you solve this or that problem more than once.
What it is
But first, let’s find out what our current needs are? Knowing this, you can understand whether you need them or not. Maybe you can do without them completely? USSD requests from Velcom, like any cellular operator, are nothing more than a means of subscriber self-service.
With their help, you can control your phone balance, check and change the tariff plan on your SIM card, perform various functions, as well as disable and activate certain services and options. The main advantage of such combinations is that they are free and can be activated at any time of the day or night. The main thing is to know what exactly you need.
Balance
Perhaps it’s worth starting with the main function - this is a USSD balance request and all the commands that will help you control the funds in your SIM card account. There are not so many of them, but there are some special ones among them.
For example, a balance request is made using the combination *100#. At the end of each dial, you need to click on the “Call” button. In response, you receive a message about the status of your SIM card account, and the result is displayed directly on the screen.
USSD requests from Velcom allow you to easily change the tariff payment system. To work without prepayment, you need to dial *145#. If you want to register some unconfirmed request, then *141*1# will help here. Basically, these are all useful commands for managing your account. We continue to study Velcom USSD requests further.
Rates
It's no secret that using these commands, any subscriber can change their tariff plan. Each offer has its own combination. You can find out complete information about this on the operator’s official website. After all, Velcom has many tariffs. It would take a very long time to list all the USSD commands for connecting them. So please check with your operator at this time.
Instead, we will try to learn universal USSD requests from Velcom. The tariff plan that you are currently connected to can be found out using *141*2*1#. In addition, the subscriber can receive his phone number by dialing *147#. Information about the Internet tariff plan is displayed after dialing *141*2*3*1#. Everything is easy and simple. In some cases, you receive an SMS message with all the information you requested, but often the data is displayed directly on the phone display.
Additional services
Now a little about the interesting capabilities of our today's operator. Velcom also has its own USSD requests for them. “Favorite number”, for example, is added using *141*3*3#. After this, you can add this or that subscriber to the appropriate list.
Additionally, note that you can also enable some interesting and useful features using our commands today. For example, you can connect the Internet, MMS, and security to your phone with one single request. With its help, you will also receive all the information about the mobile Internet that is available on the SIM card. To do this, dial *135# on your mobile phone and send a request for processing.
Sometimes you want to talk while roaming. Velcom USSD requests allow all subscribers to quickly connect to similar services. "Roaming" (international) is activated using *141*3*2*1#, and "International calls" can be activated by dialing *141*3*1*1#. It turns out that without outside interference, at any time, everyone is able to activate the services of profitable calls on a mobile phone abroad.
Services
Do not forget that Velcom USSD requests have one more feature. And it applies not only to this operator, but to everyone in general. These commands make it possible to enable/disable certain additional service packages and services. What can help us when communicating?
Let's say, the "500 SMS" option package. To do this, you must type *119# from your phone. Please note that the request itself is free. But to connect this or that option you will have to pay according to the tariff. All available settings (Internet and MMS are included here) are received after sending *135*0#, and “Mobile Internet” is activated by the command *135*1#. As you can see, there is nothing difficult about this.
It is also worth paying attention to somewhat non-standard services. Velcom offers its clients a service. Oddly enough, it connects without problems using the USSD request *200*2#. "Melofon" is another service that subscribers often pay attention to. And it is activated through the combination *424#. In principle, these are all quite popular services that you can connect to.
Help and queries
The last point we will consider is sending “homeless people”, as well as receiving reference information on a SIM card. Velcom allows you to do all this using certain USSD commands.
So, for example, anyone can request a call back (send a “homeless person”) for free. Dial *131*friend's number# and send the command for processing. Another Velcom subscriber will receive a free message from you asking you to call back. Sometimes this feature is very useful.
The balance of free SMS, MMS, minutes and Internet traffic also has to be checked from time to time. In this situation, another self-service command will help. It looks like *100*1#. If you want to know the entire list of paid services connected to a mobile number, contact *141*2*2#.
Do not forget that the full list of USSD commands from Velcom is quite diverse. Sometimes you want to quickly scan through it and select the self-service feature you want. Anyone can do this very easily and simply. What does that require? Just submit a special request for processing. It looks like *141*9*1#. In response, you will receive an SMS message in which all available commands will be published. Unless this does not include requests to change the tariff plan (for a specific offer).
As you can see, Velcom USSD commands are varied. And with their help you can fully control the functionality of the SIM card. Don't be afraid to experiment. Remember that when you connect to a particular service, you will be charged a fee in the amount established by the tariff. All reference information is free.
Changing the tariff plan (in a subsequent tariff plan) is a service that allows its subscribers to switch to a different tariff. The service is paid, and under certain conditions it is free.
The first shift within a calendar month in the direction of lowering the subscription fee is paid, increasing it is free. The second shift is always paid.
There must be an amount on the balance sufficient to be written off per shift.
*There are exceptions, please check the details with reference.
You ask: how to change the tariff plan? The answer is simple: Velcom provides several ways to do this:
- via USSD request;
- through the Internet assistant (ISSA);
- when contacting service centers.
Changing tariff via USSD request
To make a change using a special command, you need to take several steps.
Step 1. Dial the combination *141*3*4# on your phone, and then press the “Call” button.
You will receive a reply message with information about the current plan and viewing others to choose from.
Step 2. Click the "Reply" button and enter 1 (one) and then send the message.
You will be offered a choice from several categories, each of which has a serial number that must be entered in the response message:
- for Comfort;
- for Calls and Internet;
- for the Internet;
- for business.
Click “Reply” and enter the serial number from the list.
In the return notification you will be able to choose what you need.
Step 3. Select a tariff, remember the serial number, and click “Reply”.
At the last step, we can obtain information about the new TP (without changing), and directly change it.
We enter the number we are interested in in the response message and confirm the shift.
*USSD requests on the Velcom network are free.
Changing the tariff plan through your personal account
If you already have an account registered in ISSA, then simply log in and go to the main page.
Contacting service centers
For this method, you can contact Velcom sales and service centers. You must have an identification document with you (passport, driver's license, etc.)
Terms and restrictions
- One shift per day is allowed;
- TP changes can be made on any day of the month;
- The service is not available to subscribers of PRIVET tariff plans;
- the remainder of the included traffic of the previous tariff plan is cancelled;
- the ability to use a promotional (bonus) tariff plan on the new tariff plan;
- traffic is regulated by the rules of the promotion
*Changes can be made at any time convenient for the subscriber.
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