Why won't Google Chrome download to my computer? What to do if Google Chrome does not install Chrome does not install after uninstallation

If you receive an error message when you try to download and install Google Chrome, follow the instructions in this article.

How to fix most installation errors

1. Check your Internet connection. If it's intermittent, find out how to fix connection problems.
2. Check if your device meets the system requirements.
3. Download the installation file again from google.com/chrome and reinstall Chrome.
4. If the problem cannot be solved, use the offline installer:

How to fix certain types of errors

Errors 4, 7, 12, 13, 31, 35, 57, 102 and 103

Having trouble installing Chrome on your computer? You are probably seeing one of the following errors:

• Error 4: You already have a newer version of Chrome installed on your computer.
• Errors 7, 12, 13, 35, 57, 102, 103: The installation failed for unknown reasons.
• Error 31: failed to reinstall Chrome.

Use the tips below.

Step 1: Check if there is enough free space on your computer

If you don't have enough space on your computer's hard drive, you won't be able to install Chrome.

1. Delete unnecessary files (temporary files, browser cache, and programs and documents that you do not use).

Finding a good browser is a problem for many. The debate about which web browser is better has been going on for a long time. But deciding which one is better is possible for each user individually. In addition, depending on your goals, you can choose one or another option. But Google Chrome is considered the most popular now. We'll find out further why Chrome won't install.

Choice

Of course, it is difficult to say unequivocally about why this or that person chose a particular browser. But there are some statistics that show already established trends. So, Opera is downloaded by those who read a lot of articles on websites. This is because the web browser has a better system for scaling and adjusting text to fit the display.

Despite the fact that Internet Explorer has not been updated for a long time, and its brother Edge is gaining popularity, this browser can still be found on the computers of some users. It is usually used as the best protection for confidential data. There is a percentage of people who conduct financial transactions through IE.

More recently, it was distinguished by the highest processing speed, until it was surpassed by our hero. Now they return to it if Chrome is not installed. Otherwise, Mozilla is used thanks to its wide range of tools.

But Google Chrome has become popular as the fastest web browser. And if previously ordinary users had enough other options, now everyone has switched to this one, because there is no point in using slow versions. In addition, those who work a lot with Google services are simply obliged to use this particular browser. Since access to “Google” applications in it is carried out with one click.

Web browser

But first, a little background information. It is not difficult to guess that this brainchild of Google was developed based on Chromium. The engine was Blink. The web browser first became known in 2008. It was then that the first public version appeared. Currently, about 300 million people have Chrome installed on their devices. This makes it the most popular among other competitors. The market share for the summer of 2016 was almost 60%.

How to install?

Before you understand why Chrome won’t install, you need to go through the installation procedure. Of course, this is unlikely, but perhaps you are making some mistake at this very moment. So, be sure to download the web browser from the official website. Not all resources honestly provide a good version. Some may be filled with advertising, and in the worst case, viruses.

The browser file itself is small, since it is not the browser itself, but an installation file. So don't be surprised by its size. Next, click on the downloaded document. The installation will begin. The web browser itself will automatically unload from the Internet. Perhaps it is at this stage that Chrome is not installed for you. The reasons may vary. We'll talk more about this later.

Internet

If Google Chrome crashes, most likely something is not working for it. There can be many reasons, and it is impossible to describe everything, since some can be completely unpredictable. As mentioned earlier, installation does not take place on the Internet, but directly after the downloaded installer file. It weighs about 500 KB.

Some users believe that since they downloaded this document, they no longer need the Internet. This is wrong. The file needs a connection. Therefore, if you have an unstable Internet connection, Google Chrome may not install.

So, the first reason is network outages. If you lost internet while installing the browser, you will need to resume the download. An error with code 0x80072ee2 will appear in the window. This means that you simply need to either resume the download or restart this file and start over.

Memory

The process itself may be interrupted while downloading the file itself. And even if your Internet connection has finally “settled down”. At first you will still blame the network, but take a closer look at the error code. If you see 0x80070070, then the problem is different.

By the way, when these numbers appear, for some reason the browser itself does not provide additional information about the error. That is, if you have already encountered it, then you know that you have to independently search the Internet for its cause. It’s good that at least the search will tell you that this is ERROR_DISK_FULL.

If in this case you do not install Google Chrome, you need to delete unnecessary files, view all temporary documents, cache, programs and applications used. In general, you can just look at drive C. If you see that there are only a couple of megabytes left, then, of course, you need to clean the system.

In general, if your memory is so clogged, then you need to think about expanding it. This is not only due to the fact that you will not be able to download programs. Due to such “clogging”, you will often experience system slowdowns, since even temporary data that is in the buffer will not have room. Therefore, try to ensure that the disk is at least a quarter free. Especially when it comes to drive C.

Previous versions

Many people ask why Google Chrome is not installed after uninstalling the previous version. In this case, you need to remember that the problem may be related precisely to incorrect uninstallation. It so happens that the browser does not have a special utility for this. Therefore, inexperienced users can simply delete the Google Chrome folder.

Nowadays, such problems rarely arise, since most users know how best to remove any programs that do not have their own uninstallers. But if you simply delete the folder, there will still be some entries that are associated with the old version. When installing a new one, a compatibility conflict will occur and a similar error will occur.

To fix this problem, you can download CCleaner. It is very popular and loved by many users. It cleans up all residual files and corrects errors in the registry. You can also try to eliminate these residues yourself.

Cleaning the registry

To do this you need to launch the registry. To do this, press the Win and R buttons at the same time. A small window will appear above “Start”, where you need to enter regedit. This command will open the registry. To quickly find residual files, you need to use the combination again. Press Ctrl+F and write the name of our browser in English. You can also write here any other program that you deleted in a similar way.

In the window that appears, you need to press F3, and the entry that appears should be deleted. This must be repeated until all entries are deleted.

Antivirus

Another reason why Google Chrome may not be installed on Windows 7 is antivirus software. Unfortunately, some of them may prevent you from installing your web browser. If this is the case, you will have to disable the protection for a while. Then download the installation file again and try resuming the installation. If everything went smoothly, do not forget to turn the antivirus software back on.

Rights

There are some errors that immediately appear with an explanation. So, there is a code 0x80072ee7. If you get exactly this error when loading your browser, and Chrome does not install on Windows 7, then you do not have enough rights.

Previously, when the Windows XP operating system was available, this problem had to be corrected by switching to an administrator account. On “Seven” you just need to click on one line. Once you have downloaded the installation file, you usually double-click on it and the installation begins. In this case, you need to click on the right mouse button. From the list, select “Run as administrator”.

By the way, this option works with many similar errors. If you suddenly downloaded another program, but cannot launch it, just run it as an administrator.

Removal

Previously it was said that there may be problems associated with improper removal. To prevent this from happening, you need to know how to eliminate programs from your computer as a whole, and not in parts. To do this, select “Control Panel” from “Start”. A window will open here. Make sure that in the upper right corner, in the “View” line, “Large Icons” is selected.

So you will have a large list of services, among which we are looking for “Programs and Features”. From here you can remove all previously installed programs. You can also remove “Chrome” if it is not installed. Then you can try downloading the file again and installing the browser.

"Ten"

Before the final version of Windows 10 appeared, there was a test build with code 10525. Of course, not everyone caught it, since most switched to “ten” already with the advent of the official version. By the way, it corrected many errors that appeared with the test version. Among them was one when Chrome was not installed on Windows 10 or the web browser did not work.

It’s hard to say what to do for those who couldn’t install it. You could try the options described above or contact Google support. Some problems were related specifically to the compatibility of this browser with the “ten”. But if the web browser did not start, it was easier to fix the error.

Interestingly, specialists from both Microsoft and Google knew about this problem. But they were in no hurry to correct it. Most likely, they could not understand what it was connected with. If the user absolutely needed to use this particular browser, it was possible to temporarily solve the problem.

To do this, the launch had to be done without Sandbox support. There was no particular risk. But still, this mode was less protected from viral “enemies”, and the stability of its operation was in question. But this option reduced RAM consumption.

To enable this mode, you had to right-click on the shortcut. Go to “Properties”. In the “Object” line you had to add the -no-sandbox key. After the patch came out, it was better to exit this mode.

Errors when installing Google Chrome extensions from the app and app store are not uncommon. Many users receive notifications about such errors in their browser windows.

In the latest versions of Chrome they are much less common than before. However, users continue to complain about similar problems and are unable to install any . Therefore, we offer you options for solving this problem.

Problem 1– Incorrect date and time on the computer. This may cause errors when installing extensions from the store. Check to see if the date and time on your computer is correct. If not, then correct this data to be current, restart the computer and try installing the extension again.

Problem 2– Compatibility mode enabled. To disable it, right-click on the browser icon on your desktop, open Properties and go to the Compatibility tab.

And there if near the point “ run the program in compatibility mode for:” is checked, then simply uncheck it and click OK to save the settings.

Problem 3– Blocking by antivirus. It is also possible that the antivirus on your computer perceives the extension as potentially unwanted. In this case, simply disable the antivirus while installing the extension in Chrome, and then turn it on again. But be careful, because by turning off protection, you expose your PC or laptop to the danger of catching some kind of virus.

Problem 4– Browser cache and cookies have been uncleaned for a long time. In this case everything is simple. Clear all cache and cookies in your Chrome browser, restart and try installation again. To clear your browser data, press Ctrl+Shift+Delete.

Problem 5– extra data in the Hosts file. This file is quite often affected by malware that prevents access to the Internet, certain sites, and including the installation of Chrome applications. Therefore, you need to check whether this file contains unnecessary information. See below for how to do this.

How to clear a fileHOSTS:

1. Go to drive C à Windows folder à System32 à drivers àetc à Hosts file.
2. Opens this file using notepad.
3. And delete everything that comes after:

# Copyright (c) 1993-2009 Microsoft Corp.

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a ‘#’ symbol.

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.

# 127.0.0.1 localhost

Apart from these lines, there should be nothing else in this file that is superfluous.

Problem 6– no downloads folder in My Documents. If it is not there, then simply create it and specify the path to download the files there.

If none of the above helped you and the extensions are not installed in the Google Chrome browser, then we recommend downloading a program to clean Chrome from Google from the official website - Download. This program will remove all programs and applications on your computer that interfere with the normal operation of the Chrome browser.

Completely uninstalling and reinstalling Chrome may also help.

Google Chrome is one of the “big three” most popular browsers on the planet. It shares the pedestal of undisputed leaders with Opera and Mozilla Firefox. He owns about 50-70% of the traffic on the entire World Wide Web. Many users want to install it on their PC in order to take advantage of all the benefits of web technologies and surf websites comfortably.

But, unfortunately, not everyone manages to use it. And all due to the fact that Google Chrome is not installed on the operating system. It's an annoying problem, but we'll try to get rid of it.

Why the Chrome installer cannot be launched, the types of errors that occur during installation, and their elimination will be discussed in detail in this article.

There are quite a few reasons why Google Chrome is not installed. Let's look at the most common ones.

No stable internet connection

(error code - 0x80072ee2)

The standard Chrome installer installs the distribution online. The user downloads from the offsite only a shell-loader about 1 MB in size and launches it. And then, via an Internet connection, browser elements are downloaded from the Google server and placed on the computer’s system drive automatically. But if there is no stable connection (the speed drops, the connection is lost), the installation is interrupted.

This problem situation can be corrected by the following steps:
1. Check the switching of the modem, network card, telephone line, Wi-Fi equipment (if a wireless connection is configured). Repair detected breaks, replace bad contacts (plugs, sockets).

Attention! If there are no breakdowns in the connection system, you need to call the service provider

2. Check the system network settings:

• click in the tray: “computer” icon → section “Network and Sharing Center” (check activity status);
• in the window that opens, click “Local Area Connection”, then: “Properties” → select the line “Internet Protocol version...” (4 or 6 - depending on which one is used) → click the “Properties” button.
• in the properties panel, check all parameters for compliance (if necessary, computer IP, DNS server address), set the values ​​recommended by the provider.

3. Install a web browser using an alternative offline installer:

on another computer, laptop with a stable network connection in the browser go to the download page - https://www.google.ru/chrome/browser/desktop/index.html?standalone=1

click the “Download” button;

disable, if not necessary, installation add-ons (default browser status, agreement on data transfer to developers);

click the “Accept the terms and conditions...” button;

wait for the download to complete (the progress will be displayed in the bottom panel);

Click on the “arrow” on the panel of the downloaded installer and select “Show in folder” from the menu;

copy the distribution kit and transfer it to a third-party medium (flash drive or CD);

connect the media to a PC with a “weak network”, transfer the downloaded offline installer to the hard drive and run it;

confirm launch: click in the “Run” window;

Allow access to the system: click “Yes” in the “User Account Control...” panel.

Installation failed

(Error 10)

If the installer started and started downloading files, but then it stopped working - it closed randomly, gave an error, or froze - download the online installer again from the official page (https://www.google.ru/chrome/browser/desktop/index .html) and run it again.

System requirements

Alas, not all old machines can run Google Chrome safely. The minimum requirements for the latest version of the browser on your computer are as follows:

1. PC with Windows 7, 8, 8.1 or 10 operating system.
2. Configuration based on Intel Pentium 4 processor and later versions supporting SSE2.

If you haven’t bought your computer for a long time and haven’t replaced any of the devices in it with more current ones, it’s time to upgrade it or buy a new computer. Outdated hardware can become a serious obstacle not only to installing Google Chrome, but also other current software.

No expand.exe file

(Errors 11, 102, 103)

Expand.exe is a system file. It is designed to instruct the system to perform a certain group of functions. Including, this process can also be involved in launching a program or installer. And, accordingly, users cannot install Chrome in its absence.

Windows OS signals the unavailability or inoperability of the expand.exe file with various notifications:

• “Application error...”;
• "... is not a Win32 application";
• “... error in the application... The application will be closed...”;
• "File not found";
• “Startup error...”;
• "... not launched";
• "Refusal… ";
• "Wrong way..."

You can restore the expand.exe file using the following operations:

Method No. 1: Checking system files

1. Click the "Start" button.
2. In the search bar, type - CMD.
3. Run the found file (will appear at the top of the panel).
4. In the command line console, type the command - sfc /scannow
5. Wait for the procedure to complete.
6. Follow the utility's instructions.

Method number 2: restoring the OS

1. In the search bar of the Start menu, enter the query “System Restore”.
2. Click on the icon with the same name.
3. In the System Recovery Utility panel, click Next.
4. Follow the Master's prompts.
5. Select the last saved restore point.
6. Start the backup data download procedure.
7. After the procedure is completed, restart your PC and try installing the browser again.

Method number 3: OS update

1. Open: Start → Control Panel → “System and Security” section (view type “Category”).
2. Go to the "Windows Update" subsection.
3. Click Check for Updates.
4. Install all available updates.
5. Restart the OS.

If none of the methods described above helps to return expand.exe, then you will have to reinstall Windows, or download a copy of this file from a trusted source and try to place it in the system directory manually (where it should be installed).

There is no space on drive C

(error 0x80070070)
A simple lack of free disk space in the system partition can easily create an emergency situation. And not only when installing a browser, but also when operating the computer as a whole (launching programs, web surfing, etc.).

Software cleaning will help solve the problem of lack of space on drive C.

Step #1: Deleting Temporary Files

This preventative measure can be performed either manually or automatically using special utilities.

Method number 1: manually

1. Press the keys together - Win + E.

2. In the window that opens, right-click on the C drive icon.

3. Select Properties from the list.

4. On the General tab, run the Disk Cleanup command.

5. Select the items you want to remove. Start cleaning.

Method No. 2: Reg Organizer utility

Note. In the absence of Reg Organizer software, you can use its analogue. For example, CCleaner.

1. Launch the utility. In the left panel, click on the “Disk Cleaning” section.

2. In the block on the right, click the “Scan” button.

3. When the scan is complete, run the “Run Cleanup” command.

Stage #2: removing unnecessary applications

To unload the system partition and, accordingly, install Chrome, you need to get rid of non-essential programs and games; that you rarely run or don’t use at all.

1. Open the Start menu, go to Control Panel.

3. In the list, right-click on the application that you want to remove. In the panel, click the “Delete” command.

4. Follow the instructions of the uninstaller that opens.

Attention! In addition to the standard system tools for removing unnecessary software, you can use a special uninstaller program. For example, Revo Uninstaller or Soft Organizer. With the help of these utilities, cleaning is of a higher quality, since after completing the standard uninstallation, they additionally remove remaining traces of the application in directories and the registry.

Step #3: Emptying the Trash

Despite the fact that the system Recycle Bin stores files that you once said goodbye to, it is also a “memory sink.” After all, all recycled data located in it is stored on the C drive by default.

Therefore, you will have to release it too:

1. Right-click on the Trash.

2. In the context menu, click the “Empty Trash” command.

PC configuration distribution mismatch

(Error 9)

The answer to the question “why Google Chrome won’t install” may be hidden in the wrong choice of distribution version - its mismatch in terms of bit depth and system.

To avoid such a problem before installing a web browser, check your PC system data to check during installation whether you have selected the correct version of Chrome.

Information can be accessed as follows:
1. Go to: Start → Control Panel.

2. Select the Large Icons view.

3. Click the “System” icon.

4. The “Windows Edition” block displays the version of the OS being used. In the “System type” line - bit depth (32- or 64-bit). Review and remember this information.

Now, having an idea of ​​the system configuration, you can begin choosing a version and installing it. The mismatch error is now effectively eliminated.
1. Open the download page - https://www.google.ru/chrome/browser/desktop/index.html

2. Under the “Download” button, check the data to see if the Google service has correctly identified the operating system of your PC.

If there is no error, feel free to click the “Download” button. But if there is a discrepancy, click on the inscription “Download... for another platform.” And in the additional panel, select what you need. For example, a distribution kit for an OS with 32-bit architecture.

Incorrect removal of the previous version

(Errors 4, 5, 6, 1F)

It happens that due to the remnants of the old version of Google Chrome, the user cannot install the new one. Simply put, it cannot reinstall the browser. Where do these leftovers come from? They “settle” in directories and the registry if the standard uninstallation fails. And also due to incorrect removal: the user does not run the uninstaller, but drags folders and browser files to the Recycle Bin.

There are two ways to remove traces of the previous version:

Method number 1: CCleaner program

1. Download the free CCleaner distribution from the offsite https://www.piriform.com/ and install it on your PC.

2. Launch CCleaner, click the “Broom” icon. Run “Analysis” after finishing the “Cleaning” check to remove remaining Chrome files and folders, as well as other unnecessary items.

3. Click “Registry” in the panel. Run the “Search for problems” and “Fix” commands one after the other to get rid of the web browser keys in the registry.

Method number 2: manual removal of residues

1. In the search bar of the Start menu, type - regedit. Click the icon of the same name that appears.

2. In the editor menu, open the “Edit” section, click “Find”.

3. In the panel, enter the query “chrome”. Click Find Next.

4. Right-click on the found entry. In the list, click the “Delete” command.

5. Press the "F3" button to continue searching.

6. In this way, clear the entire registry of entries related to Google Chrome.

Additionally, delete the browser files and folders on drive C:
1. Press the Win + E key combination.

2. In the “Search” field (top right), enter the same query - chrome.

3. Delete all found Chrome elements using the system menu (right click → Delete).

After cleaning, restart your computer and begin installing the distribution.

Blocked by antivirus or firewall

(Error 12)
Of course, security software is a mandatory, integral attribute of any computer. You can't go anywhere without him. But an antivirus or firewall can be overly vigilant and mistake a trusted installer for a virus. Also, such incorrect detection can occur due to the fact that the user himself incorrectly reconfigured the anti-virus program. Namely, he created rules for blocking the launch of files and network connections that are directly related to the Google Chrome installer.

To unblock the installer, you need to delete these settings in the anti-virus software or reconfigure them so that they work correctly. As a last resort, if it is difficult to find the “problem option”, you can perform a global reset in the antivirus program.

1. Click: Start → Control Panel → System and Security (Category view).

2. Click the “Windows Firewall” section.

3. In the list on the left, click “Turn on and off...”.

4. In the “Configuring settings...” block, set the option “Disable firewall...”.

Insufficient rights

(error 0x80072ee7)
The installer may completely “refuse” to perform his duties, that is, install the browser distribution, if it seems to him that the user does not have enough rights to use the account. To exclude such “claims”, right-click on the installer and in the list with a mouse click, activate the “Run as administrator” directive.

Virus tricks

The insidiousness of today's computer malware is difficult to objectively assess. In the sense that they are capable of anything to achieve their cherished goal. Namely, to cause the maximum possible harm to the computer and, accordingly, to the user, its owner.

So, when, along with Chrome installation failures, other oddities occur in the system (other applications are not installed, windows open randomly, files are deleted), it is imperative to use anti-virus scanners.

Malwarebytes - neutralizes Trojans, rootkits and other very dangerous secretive digital infections.

The success of quickly removing an installer failure depends on correct diagnosis. Take your time to try all the methods. Initially, try to determine the cause of the problem. The error code, as well as the characteristic “symptoms” of the problem, can help you with this.

Successful installation of Google Chrome!

• Error 4: You already have a newer version of Chrome installed on your computer.
• Errors 7, 12, 13, 35, 57, 102, 103: The installation failed for unknown reasons.
• Error 31: failed to reinstall Chrome.

Use the tips below.

Causes of Google Chrome installation errors

There can be many reasons for errors during the installation of Google Chrome. I will write those that I encountered myself.

360b / Shutterstock.com

As you know, Google Chrome is designed to be installed over a network, via the Internet. Therefore, before installation, a small file of 549.6 KB in size is first downloaded. After which it launches the Google Chrome installer.

This method has its advantages and disadvantages. The positive point is that the program is automatically updated, but the disadvantage is installation problem if the Internet channel is unstable.

Internet interruptions

If the connection is lost, the installation process will have to be resumed from the starting point. In this case, the Google Chrome installer will notify you about error 0x80072ee2.

Not enough disk space

So I tried to download the installer several times, but frequent Internet outages did not allow me to do this.

In another attempt to install Google Chrome, I got a new error 0x80070070. But for some reason the Google Chrome installer did not provide detailed information about the meaning of this error. I typed this error code into the search and found this in the search results.