Many users have encountered a situation where the Play Market does not work on Android. Today we will talk about the easiest way to deal with this problem. In addition, we will try to understand the main causes of problems and give the most effective tips for quickly eliminating them.
In fact, there are a lot of reasons why an application does not enter the Play Market. These include those that are directly related to the device system itself, and those that are caused by a malfunction in the account, and those that occur when there is no connection to the Internet via Wi-Fi. Often users say, for example, “I can’t register” or “I can’t register in the Play Market”, “no connection”, “I don’t know how to change the country in the system” and the like. Today we will talk about each of the possible problems.
Next, we will look at several of the most common ones and try to understand what to do if Android does not log into the system. We will try to understand the reasons, and in addition, we will find the simplest ways to resolve any problems.
Android freezing
Android system freezes. A very common occurrence that leads to work stoppage. What to do if the program does not work precisely because of this? A simple procedure of rebooting the device will help to cope with this situation. It is also interesting that this technique works well not only with Google Play services, but also with most other applications.
Problems with settings
If the Play Market does not work, then this may indicate problems in the settings. This may also prevent the user from logging into the system. A common reason for this system to fail, especially on tablets, is incorrect settings. Help in this situation is simple - you need to reset the settings. To remove unnecessary information, you need to go to the settings menu and select “Application Manager”. After that, in this item that opens, you need to find the corresponding section and open the control window. Next, you just need to clear the cache (or erase all data).
After completing the procedures, you need to reboot the device: this will allow the system to see the changes you have made. As practice has shown, after performing these procedures, all problems with the operation of the application are resolved. If after this you are bothered by the thought that “why can’t I go to the Play Market,” then consider the following situations.
Problems with the update
Frequent problems with the application store occur just after a system update. The reason for this can be different: from problems and defects in the updating files themselves, to the usual low performance of the device, which simply cannot accept the changes. The Play Market stops working and starting even in cases where the update is not installed. Deleting updated files can help in this situation.
In order to carry out this procedure, you need to enter the device settings menu, select “Application Manager” and open the Google Play Market window. Next, in the options that open, you need to click on the “Remove updates” item. This action will change the service and return its missing files to their original state.
Google Play services crash
Often, problems with the functioning of the application are related to the Google services system itself, which may simply not be installed or connected incorrectly. Here the user will only be helped by completely clearing the settings of this system. To do it you need:
- go to settings, select “Applications” and open “Google Play Services”;
- after which you simply open the menu of the program itself and clear the cache.
By the way, this problem can also occur if the user accidentally disables the Download Manager application. The only way to deal with this is to return the application to work. To do this, go to the settings menu of the device itself, select the appropriate item and connect the program. Typically this should work and the installed service should turn on. If this installation does not help, and the white screen in the application still does not start loading, proceed to the next steps.
In some cases, when all the previous methods do not help and the Play Market stops loading even after 1 minute, you have to delete your entire Google account. But here you need to be very careful: such a procedure can lead to complete loss of data, so all important files must be copied first.
It's easy to do:
- Sync your device and create a backup copy in your account's cloud storage.
- In the settings menu, find your Google account and open the synchronization menu.
- Select the items that are important to you: contacts, personal files, music, photos.
- After this, delete your account.
- When you visit again, your device will prompt you to simply restore all data through backups. After a reboot, this problem usually disappears.
Please also check that you have entered your account login information correctly. It may stop opening the app store if you entered the wrong information as when registering. You need to do a simple thing: make sure that the items required to register on your device are correct.
Internet problems
Another extremely common reason for disabling the Play Market service is a problem with the Internet. If you notice any malfunctions in the functioning of applications, the device starts to write “No connection”, then you need to first check the presence of a network connection and the quality of the connection. If there is no connection, you should try to restore it. Very often, a simple restart of the router or reloading the connection data helps. If there are no changes in Wi-Fi operation after this, then you should contact your operator for help.
date and time
There are situations when the device shows and writes that there is no Internet, “No connection” and the Play Market does not open. But at the same time, the Internet on a tablet device or phone works fine. It will be difficult for an inexperienced user to understand why the Play Market does not work in this case. But often this incident is associated with incorrect date and time parameters. Before you start interacting with them, check again to see if there are any connection problems. If they are not there, then feel free to replace the date.
You can deal with this if you manually reset the date and time to match the calendar or ensure that these items are synchronized with the network.
- To do this, in the device menu, find the “Date and Time” item, select the “Network Date and Time” checkbox, and in addition, “Network Time Zone”.
- Then reboot your device and enjoy your work.
If this does not help solve the problem, then try contacting the service center of your tablet or smartphone. Specialists will help you understand the causes of problems.
Owners of Android mobile devices are well aware that to download any official content, you need to go to the Google Play service. Here you can find various applications that help speed up your system, antiviruses for every taste, games and other very useful tools for work and entertainment. But often a message appears on the screen that an error has occurred in the Google Play services application. Usually, along with this sad message, a code is indicated, using it you can determine the reason why the service cannot work. Let's figure out what mistakes happen and how to fix them yourself.
From the article you will learn
Simple message without numbering
This is a very common reason that may arise due to a conflict between the version of the Google Play service and the version of the device OS itself, or due to a malfunction in the Market.
If your phone or tablet warns you about an unknown error, that is, without specifying a code, then you can try to fix it yourself by following these steps:
In most cases, this method resolves problems with the service, but if this does not happen, you can solve the problem by simply removing it from the system, and after that you need to download and install the latest version of the Market.
You can try freeing cache entries from the service. It is located in the system settings menu in the programs installed by default by the developers of your smartphone or tablet. Select it and scroll through the menu to find the cleaning functionality.
An unknown error very often occurs due to incorrect date and time settings. You can also eliminate the discrepancy from the system settings in the column of the same name - you can select synchronization with the Internet automatically or set the required values manually.
Also, the reason may be the lack of Internet access, and if you use wireless networks, then check the login password and your login, it is likely that after the correction you will be able to log into the Google Play service page.
Numbered errors
If you see a Google Play Services error number on the screen of your device, this will help you identify the problem that has arisen and quickly fix it. Below is a list of the most common mistakes and gives specific advice on what to do in this or that case.
№ 24
This problem can be caused by incorrect installation of the service service, when the user decided to first remove and then install the Market service again. The fact is that in this case, many traces remain in the system, not deleted folders, which prevent the installation from being done correctly, that is, they cause a conflict.
How to fix:
- First, from a third-party site, download to your phone or tablet any program with which you can easily get unlimited access to system settings, that is, root rights. Such a program could be, for example, Kingo Android ROOT.
- After gaining access to the system folders, find the path to the sdcard/android/data/ folder, in which the old Google Play files that have not been deleted remain. Click on them and calmly remove them from the system.
- After these steps, the new installation of the service should proceed without errors.
№ 101
Actually, this cannot be called a problem; the system simply tells you that there is not enough space in the memory of your device. Google Play is a system application, and it must be installed in the memory of the device itself, and if there is not enough space, then a message about this error pops up.
To ensure the system runs smoothly, do the following:
- Go to the system settings menu.
- Find "Application Manager", open it.
- Select the largest programs and components, and transfer them using the device to a memory card.
- Check the sufficiency of space from the main menu in the "Memory" section: the free space should be marked green.
Cache entries also take up a lot of space, and it would be good to get rid of them; we explained how to clean the device in the example above.
№ 403
This problem may appear due to the presence of several Google accounts at once, both on the device itself and in services. To solve the problem, go to the settings from your main account, delete the service, and then install it again. There shouldn't be any problems.
Problems may also arise due to connecting to a proxy server (used to open sites prohibited in Russia); when redirected to another country, it is impossible to receive updates, so the number of this particular problem pops up. To get rid of the problem, you must first stop Google Services and then clear all data.
№ 481
This problem occurs when the created account is incorrectly identified, and to get rid of it, you first need to delete the incorrect account, and then create it again on your device. After deleting, be sure to restart your device for the changes to take effect!
№ 491
This Google Play services error is due to the inability to delete and reinstall an application from a specific account.
For solutions:
- First, delete cache entries in Google Play, reboot.
- After the system starts, go to the settings menu, select "Accounts and Sync".
- Find your account and click "Delete".
- Restart the device again, set a new account value or restore the old one. The service should work.
№ 492
In this case, the Dalvik virtual machine, which uses Java-based software, crashed. And in this case, in principle, like the first action in all others, you need to clear all entries of the created cache in the Google Play and Play Market services from the main settings menu. Clean and restart one by one.
If these steps do not lead to success, then you can reset all device settings to factory settings from the main settings menu. If there is valuable information, then transfer it to a memory card or computer, and only then reset it.
Error code rh-01
This has been a fairly common problem lately. It can be solved in several ways. We wrote about this in the article “”.
conclusions
These and other types of errors are in most cases corrected by clearing cache entries. Well, a type like No. 911 is associated with an unsuccessful attempt to access the Internet via a Wi-Fi wireless network; here you just need to check all the settings and set new login values.
If a message appears on the screen of your Android device that the Google Play Services application has stopped, then to resolve the problem you need to clear the cache, re-add your Google account, or reinstall Google Play Services. One of the methods listed will definitely help fix the error if done correctly.
Clearing cache
The first method that will be recommended on any forum is to clear the Google Play cache. This can be done through the Android settings:
- Open Settings, go to Applications (may be called Application Manager on some Samsung phones).
- Go to the "All" tab to see a list of all programs, including those built into the OS.
- Find the Google Play app and tap on it to open advanced settings.
- Click Clear Cache to delete temporary files.
To apply the configuration, be sure to restart the device (you can simply turn it off and on). If this does not help get rid of Google Play stopping, clear the cache of another application - Google Services Framework. The correct functioning of Google Play Services depends on its operation, since the Framework is responsible for exchanging data with Google servers and synchronizing information. The procedure for performing the operation will be similar:
- Open the Applications section in Settings (Application Manager on Samsung).
- On the Find All tab of the Google Services Framework.
- Open advanced settings and clear the cache.
Reboot your device again and check if the built-in Android app glitch is resolved.
Adding an account
So, you cleared the cache, but the problem remains. The error “Google Play Services application has stopped” appears, what should I do next? Try deleting and adding your Google account again. The user profile performs a huge number of functions, so reinstalling it can have a positive effect on the work of the built-in Android applications.
- Open the “Accounts” section in the settings (on some firmware you just need to find the “Accounts” field).
- Find your Google account.
- Click on it to open the sync settings. Expand the additional menu and select “Delete account.”
Please note: deleting your account will result in the loss of data associated with it. Therefore, it is recommended to back them up.
After deleting your profile, go to settings again and click “Add account.” Select Google, enter your email and password to activate your existing account. After re-authorization, check whether you managed to get rid of the error with stopping Google services.
Reinstalling the application
How to fix the error if clearing the firmware cache and re-adding the Google account did not help? There is another proven method, which is to reinstall the application. The method works equally well on all devices, be it a Samsung flagship or a Chinese budget smartphone.
Reinstallation means that you first remove the built-in programs. However, this cannot be done: you can only erase and reinstall Google Services updates. This will allow you to get the latest version of the application without errors. To be able to erase updates, you must disable the Device Administrator feature.
- Open the "Security" section in Settings.
- Scroll down to Device Administrators. Click on it to open additional settings.
- Uncheck the “Remote control” box. A window will appear explaining which operations will become unavailable as a result of deactivating the function. Click Disable.
After deactivating the “Administrator”, you will be able to manually remove and install updates to Google Services. After completing the task, you can re-enable “Administrator”, as this is a fairly useful Android feature.
To remove app updates:
- Open "Applications" in Settings. Go to the All tab.
- Select Google Services.
- The “Uninstall updates” button will be active. Click on it and wait for the operation to complete.
Google Play Services is needed so that you can update Google applications or install new applications.
They ensure the functioning of important applications, among which we can highlight such as.
You can also configure privacy and access to necessary applications that are responsible for energy saving.
Thanks to the application's services, a wide variety of games will become more convenient, searches without access to the Internet (in offline mode) can be speeded up several times, and maps installed on the gadget will look more realistic.
What Google Play services are responsible for
Google Play is pre-installed software on almost all devices.
Its main task is to ensure the normal functioning of the most important applications on your device.
Among them are the following: authentication in certain Google services, synchronization of contacts on your device with other gadgets, access to energy saving and privacy settings.
Google Play Services: How to Update
App developers are tirelessly working on updated versions that try to remove bugs found by users in previously released versions.
Updates are usually downloaded automatically if your device is connected to .
How to update applications if the device has not been connected to the Internet for a long time? To do this you need:
- Connect your device to the Internet. It is recommended to use an unlimited Wi-Fi connection, since some applications consume a lot of traffic.
- Open, in the search type “Google Play Services”.
- A window with applications will open, under each of which two options will be offered: “update” and “delete”. When you click on the first one, your applications will be updated.
Google Play Services: Most Common Errors
What to do if your gadget shows “An error has occurred in the Google Play application”?
It all depends on what kind of error it is. Let's look at the most typical of them and methods for solving them.
Most often it occurs as a result of bad things. Reboot the gadget and .
If the problem persists after rebooting the device, try visiting the store via the mobile Internet. You can also try to clear your Play Market data.
Most likely, your Google account has either been deleted or “banned.”
You need to delete the installed account, then first create it, then add a new one.
The path to deletion is as follows: first select Settings, then the General Settings tab, the next step is Accounts, select Google.
Most often it occurs if the application and Google services themselves are updated at the same time.
The best solution is to wait until Google Play updates, then set the application itself to update.
With this error, you cannot download this or that application, or update it.
This may occur when using multiple accounts on a gadget, or when trying to purchase the same applications for two or more accounts.
First, delete the app on one of your accounts.
If this step does not help, you need to clear your Google Play search history (the path is as follows: select Play Market Settings, then click Clear search history).
Such errors may indicate that this or that application cannot be downloaded due to problems with the account itself.
How to solve the problem: you need to create a new account, deleting the old one first.
The removal path is as follows: Settings – Accounts – delete account (non-working). After which you need to reboot the gadget, then go to accounts. Now log into the newly created account.
Then go to Settings, select Accounts, then Google, find, click All, then delete old data.
One of the most common mistakes. Indicates a lack of space where the application is downloaded and installed.
First, you need to free up space by deleting those applications that you no longer need or multimedia.
DF-BPA-09 Error Processing Purchase
An error may occur when trying to purchase an application.
To fix it, you need to follow the following path: go to Settings, select Applications, then the All button, the next step is to select Google Services Framework, then you should clear the data of the application that cannot be installed.
Error 941/927/504/495/413/406/110/rh01/rpc:aec:0
Such errors may occur when you try to download applications from Google Play. The causes of errors can be different, but the way to overcome them is universal.
First, you need to start deleting all the data of the installed Google Play application.
To do this, you need to go to Settings, then select Applications, go to the All tab, then select Google Play, click Clear data and.
If this method turns out to be ineffective and errors still remain, try completely deleting your account from the gadget, then reboot your device and try to log into your own again.
If this error appears, there is no need to worry about your gadget or software - the problem lies in Google’s servers, which for some reason beyond your control have become unavailable for some time.
The only method to solve the problem is to wait a while until the servers are restored.
Google Play doesn't work: how can I start it?
In Google Play, just like in any other applications, certain errors are possible.
You can find a way to solve the problem that has arisen in different ways. Below are more details about the most effective ones.
Check your Internet connection. The first step is to check whether your device is connected to the Internet (Wi-Fi or ).
If you are connected to Wi-Fi but there is no network, rebooting the router may help.
Reboot your device. An effective method that can help in almost any situation that arises both in the Android system itself and in Google Play in particular.
First clear cache, then you need to delete data in Google Play app.
Find the Settings section.
In the submenu that opens, select “Application Manager” (“Applications”), then go to the “All” tab
In the window that opens, select the following options: “Erase data” and “Clear cache”
Clearing the Google Play Services cache may also help. Find it, select About App, then tap Clear Cache.
The first step is to enable previously disabled Google applications. If Google Accounts, Google+, and Google Services Framework are disabled on your gadget, this can also cause possible problems with the Market.
You can check whether these applications are enabled using the following path: Settings, then Applications, select Disabled.
Check that the date is correct. The reason may be the wrong date on the device. Change the date, or better yet, synchronize it with the time on the Internet.
All this can be done in Settings, section - Date and time.
We hope you have resolved all Google Play services errors.
Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here, every user can find any content to meet their needs, be it special programs, films, music or games. However, situations are not uncommon when Google Play Market does not work on Android.
Such service failures can occur for a variety of reasons. Now we will look at what may be causing the problem and suggest the most effective ways to eliminate it.
In fact, the reasons that provoke such an error can be very diverse, the most common are:
- There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
- Technical problems on the part of the Play Market itself are quite rare, but not excluded.
- Problems with the file hosts, which is edited by the system automatically.
- There is a conflict between an installed application and Google Play.
- The date/time parameters are incorrect.
- Other.
First, what we have to do is simply restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.
Reset updates
Quite an effective procedure. Our actions - go to “Settings”:
Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:
We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.
Reset settings and clear cache
Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:
We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”
Correction of GP service data
As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:
Clear Google Services Framework data and cache
Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:
Checking the operation of Google accounts
It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in " Applications"we need to open the tab " All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:
Debugging the Boot Manager
Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:
Removing and restoring your Google account
Another effective method, to which detailed instructions “” were dedicated on our website. After the described exit procedure, .
Resolving application conflict
As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:
Inept use of an application, or improper deletion of it, is one of the most common reasons for Google Play Market failure caused by changes in the “ hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:
Cleaning the "hosts" file
It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. The hosts file of the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.
That's when the need to edit it arises. For this we will need a file manager, for example, and (since we will be dealing with a system file).
Launch ROOT Explorer, find the folder system:
It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:
Upon request of the Superuser rights system, we provide:
Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:
Correcting date and time settings
If there was a failure in this position (which could also block access to the play market), then:
- Open " Settings»
- In chapter " System"find the item " date and time", open.
- Enter the correct data and save the changes.
Reset Android settings (or Hard Reset)
This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:
- Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
- Select the item " Reset».
- “Tap” on the field “ Reset your phone».
- Finally, click “ Erase everything».
This procedure will delete all data on the device's internal storage, leaving the information on the memory card intact.
Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!
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