Checking your Welkom tariff, methods. Full list of USSD requests for A1 (velcom) subscribers Useful ussd requests velcom

"Mobile Internet"– a company’s service for providing wireless Internet access using 2G/3G/3G+ technologies, allowing you to transmit and receive data using a mobile device (phone, modem, etc.) that supports these technologies.

1. The Mobile Internet service includes:

• “Internet for tariff plan” - the Internet access service is provided to all subscribers of the company upon concluding an agreement, changing the tariff plan (if the Mobile Internet service was not connected to the old tariff plan, or if “Internet for the tariff plan” was used, or in the case described in clause 8.2). The service is provided without a subscription fee.
• Internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV – additional packages with the included traffic volume in megabytes corresponding to the name (hereinafter referred to as Internet packages). The period for providing Internet packages is 30 days. If the Internet package is not disabled or changed, it will automatically renew for the next period. The cost of the Internet package is debited in full at a time from the balance of the client’s personal account when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connection, renewal or change of the Internet package.
• “Light” package – a package with a subscription fee, without included traffic. The subscription fee for the package is charged daily in equal installments in proportion to the number of days in the month.
• Internet traffic packages of 500 MB, 1 GB, “1 GB for everything else” and 10 GB - one-time packages of additional Internet traffic. The validity period of the packages is limited to the current period of provision of tariff plans. The cost of packages is written off as a one-time payment; traffic is provided in full when purchasing packages.
• package “Unlimited Internet for a day” - a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The cost of the package is charged in full at a time, traffic is provided from the moment of connection.
• “Unlimited Internet” package is a package with an unlimited amount of Internet traffic, which is valid on the following tariff plans at the speed of mobile Internet, depending on the tariff plan:

2.Internet packages and the “Light” package are available on the following tariff plans:

Tariff plan		Plastic bag
		250	350	750	1000	1500	3000	3000 + voka TV	5000 + voka TV	"Easy"
Smart Premiere / Corporate Smart Premiere
Smart 1/2/3/ Corporate Smart 1/2/3
"Big plans"
BUSINESS.PRO
BUSINESS.PRO.WEB
Other tariff plans (except those listed in clause 3)

• Internet packages and the “Light” package are not provided on the following tariff plans: Smart Infinite, “Business Class”, BUSINESS.PRO. Platinum, “At your rhythm”, lemon, “Semi-annual subscription”, Light, Light +, Light + for business, tariff line “Comfort”, “Comfort+”, “Comfort+ for business”, tariff line for the Internet: Super WEB , WEB and "Non-stop". These tariff plans also do not provide the ability to connect/disconnect mobile Internet.

3. One-time Internet traffic packages are available on the following tariff plans:

4. The “Mobile Internet” service is managed by subscribers independently:
via USSD *135*1# - connect/disconnect Internet packages, Mobile Internet services;
via USSD *135*7# - connection of one-time packages of additional Internet traffic;
in your Personal Account;
in ACCA, by number 411.

5. Changing the Internet package, connecting/disconnecting the Mobile Internet service (on tariff plans where this option is provided) is carried out within 24 hours from the moment the application is submitted.

6. Applications for transactions with the Mobile Internet service will not be processed if:
the subscriber's service is suspended partially or completely in accordance with the contract for the provision of telecommunication services;
There are not enough funds on the personal account balance to write off the cost of the new package (for subscribers paying for prepaid communication services).

7. Features of using Internet packages:
7.1. When using a tariff plan that includes megabytes in the subscription fee, the traffic of the Internet package will be consumed first, then the traffic of the tariff plan.
7.2. When changing the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to “Internet for the tariff plan”.
7.3. Traffic in excess of that included in the Internet package is charged according to the tariffs of the Internet package.
7.4. The unused balance of Internet package traffic is reset to zero after 30 days, when the package is changed, or when the service is disconnected.
7.5. Information about the date of the next write-off of the cost of the Internet package and the provision of a new volume of traffic can be obtained via USSD *135*3*2# and in your Personal Account.
7.6. If, at the time of the next write-off of the cost of the Internet package, the subscriber is disconnected from outgoing and incoming communications due to late payment for the company’s services or use of the “Pause” service, the cost of the Internet package will be written off after the service is restored in full. Traffic will be provided in full within 24 hours and is available until the end of the Internet package provision period. The period of provision of the Internet package is not extended by the period of disconnection from the communication network.
7.7. The cost of Internet packages 3000 + voka TV, 5000 + voka TV includes a subscription to a limited number of channels of the voka TV service. You can use voka TV using the special voka application or on the website www.voka.tv. The voka service is provided in accordance with the Procedure for the provision of the voka service.

8. Features of using one-time packages of 500 MB or 1 GB:
8.1. One-time packages of additional Internet traffic with a volume of 500 MB or 1 GB are provided on the WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, “At Your Rhythm” tariff plans and are valid until the date of the next traffic update included in the tariff plan .
8.2. Purchasing additional traffic packages is possible after the included traffic of the tariff plan or a previously purchased one-time package has been completely used up.
8.3. The remainder of the traffic of a one-time package is not saved when changing the tariff plan, where the 500 MB and 1 GB packages are not available.
8.4. You can purchase packages of additional Internet traffic using the methods described in paragraph 5, as well as on the special page infopage.site. Redirection to this page occurs automatically after the end of the included traffic of the tariff plan/one-time package. The page is accessible in the mobile device browser only via the HTTP protocol. When using the HTTPS protocol, the page is not guaranteed to display.
8.5. When redirected to a special page, HTTP traffic to other resources is blocked until the subscriber chooses a method of further working with the mobile Internet: purchasing a package or paying for traffic.
8.6. Traffic from applications, email clients, browsers with specific proxy server settings, and other traffic other than HTTP is not blocked. Such traffic is charged in accordance with the subscriber's tariff plan.
8.7. If the subscriber chooses to use paid traffic, redirection to a special page until the end of the current tariff plan period is not performed.

9. Features of using the one-time package “Unlimited Internet for a day”:
9.1. The one-time package “Unlimited Internet for a day” is provided on the “Comfort”, “Comfort+”, “Comfort + for Business”, Super WEB tariff plans and on the “Semi-Annual Subscription” tariff plan, Light, Light +, Light + for business and Valid for 24 hours from the moment of connection.
9.2. You can purchase the “Unlimited Internet for a day” package both while using the included traffic of the tariff plan, and after it has been used up.
9.3. The “Unlimited Internet for a day” package, purchased before the end of the included traffic of the tariff plan, is consumed first.
9.4. The purchase of each subsequent “Unlimited Internet for a day” package becomes possible only after the previous one has expired.
9.5. The “Unlimited Internet for a day” package is disabled when changing the tariff plan to a tariff plan that does not belong to the “Comfort”, “Comfort+”, “Comfort+ for business”, Super WEB, Light, Light +, Light + for business tariff plans .

10. Features of using the “10 GB Package” service:
10.1. A one-time package of additional Internet traffic with a volume of 10 GB at unlimited speed is provided on the Smart Infinite tariff plan and is valid until the date of the next update of the traffic included in the tariff plan.
10.2. Purchasing an additional traffic package is possible if you consume more than 100 GB of Internet traffic in the current month or after a previously purchased one-time package.
10.3. The purchase of each subsequent “10 GB Package” becomes possible only after the expiration of the previous one.
10.4. The remainder of the one-time package traffic is not saved when changing the tariff plan.

11. Features of using the “1 GB for everything else” package:
11.1. A one-time package of additional Internet traffic of 1 GB is provided for access to resources, with the exception of Viber (official mobile application, including for PC), VKontakte (PC version, mobile version, official mobile application), Instagram (PC version , mobile version, official mobile application), games World of Tanks Blitz and World of Tanks and is valid until the date of the next update of the traffic included in the tariff plan.
11.2. The remainder of the one-time package traffic is not saved when changing the tariff plan.
11.3. The unused balance of the one-time package traffic is accumulated and transferred to the next month in an amount of up to 10 GB.
11.4. Connecting a one-time package is available using:
USSD *135*7#;
Personal account;
velcom recommends applications;
site site.

12. Features of using the “Unlimited Internet” package:
12.1. Package management is available using:
USSD *135*7#;
Personal account;
12.2. When the “Unlimited Internet” package is connected, the traffic of the tariff plan is consumed first, then the package.
12.3. The cost of the Internet package is debited in full at a time from the balance of the client’s personal account when connecting, renewing or changing the Internet package.
12.4 Package renewal – on the 1st of every month.
12.5. When simultaneously connecting the “Unlimited Internet” and “Unlimited Internet for a day” packages, the “Unlimited Internet for a day” package is consumed first.
12.6. The package is not disabled when changing the tariff plan if it is provided on the new tariff plan.
12.7. From 08/13/2018, the possibility of transferring data via the bittorrent protocol is excluded when using the “Unlimited Internet” package by subscribers of the “Comfort” and “Comfort+” tariff plans (after using up the Internet traffic included in the subscription fee).

13. Clients of the company - legal entities, if necessary, can prohibit subscribers from independently connecting to the Mobile Internet service or changing it by submitting a written application to velcom sales and service centers or to the official attorneys of the company, as well as in the Personal Account (administrator). The effect of the ban is not taken into account when changing the subscriber's tariff plan to the tariff plans listed in clause 3.

14. Internet traffic in the velcom network is charged at 1 KB.

15. Subscribers of velcom tariff plans who have additionally activated the “International Roaming” or SMS-roaming service can use the “Mobile Internet” service in the networks of the company’s foreign roaming partner operators.
15.1. Information on the availability of Internet roaming in the network of the company's foreign partner operator for roaming and the cost of roaming Internet traffic is provided on a special page of the website www.site.
15.2. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed while roaming is paid at roaming rates. Roaming Internet traffic is charged at 10 KB on tariff plans of the BUSINESS.PRO, Super WEB, WEB, “Non-stop”, Smart, Corporate Smart, “Big Plans”, “Telemetry”, “Comfort”, “Comfort+” lines. , “Comfort+ for business”, tariff plans “Business class”, “Semi-annual subscription”, “At your rhythm”, lemon, Light, Light +, Light + for business and 50 KB each on other tariff plans.
15.3. The company has the right to inform subscribers (except for subscribers of PRIVET tariff plans) about the Internet traffic they used, if the volume of its consumption in roaming (from the moment of registration in the roaming partner’s network until the moment they return to the home network) exceeds 20 MB.

16. The company has the right to unilaterally change this Procedure by publishing the changes on the official website.

17. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement on the provision of telecommunication services concluded between the client and the company.

USSD requests are a simple and fast way to get the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of contributions
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	*101*Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	*131*company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format
Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on the use of conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service
Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

All modern people use mobile communication services from different operators, and each mobile operator has a list of combinations with which you can connect certain services - this is a USSD request. In short, such requests contain numbers and symbols, after entering and sending which some action will be taken. Each is responsible for a separate function, and this article will present all about such combinations.

What are commands for?

USSD request is a kind of option for mobile customers, which is installed along with SMS and is a basic service of any operator. Translated, this abbreviation means “additional option that has no structure.”

velcom USSD requests

*100*1# - information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee.
*100*2# - notification of the balance of the prepayment.
*100*3# - information about the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of installments.
*114*1# - refusal of SMS mailings from the company.
*114*2# - refusal to listen to ACCA news (automated subscriber service).
*115*0# - receiving USSD messages in transliteration.
*115*1# - receiving USSD messages in Cyrillic.
*145# - providing the opportunity to work without prepayment.
*145*9# - switch to prepaid work.
*131*company subscriber number# - “Waiting for a call.”
*135*1# - connecting to the Mobile Internet service, changing the TP of the Mobile Internet service, changing/deleting an application to change the TP of the Mobile Internet service.
*135*2# - connect/disconnect MMS.
*135*0# - receiving settings for the “Mobile Internet” service, MMS, streaming video (“Mobile TV”), all available.
*141*2# - information about the phone number and tariff plan.
*141*3*1 (*2,)# - operations related to international communication services (roaming). Except for subscribers connected via the Unified tariff plan.
*141*3*3# - connect/change your favorite number. Except for subscribers connected to the BUSINESS.PRO, BUSINESS.PRO.WEB, WEB 250, WEB 500 tariff plans).
*141*3*4# - change the tariff plan.
*141*3*5# - “Pause.”
*141*3*7# - “Back in touch.”
*141*5# - repeat invoice for a closed period by e-mail.
*141*9# - USSD help.

USSD requests privet (trademark of velcom)

*120# - information about the state of the personal account and the validity period of the statuses;
*124*card code# - replenishment of the account with a PRIVET prepaid card;
*131*company subscriber number# - “Waiting for a call” in the velcom network/roaming (status “Banned outgoing communication”);
*114# - unsubscribe from SMS-mailing HELLO.
*126# - menu of additional services. Among them:
*126*1*1# - connect/disconnect the Mobile Internet service;
*126*1*2# - connect/disable MMS service;
*126*1*5# - connect/disconnect the “Back in Touch” service;
*126*1*6# - connection to the Internet 50 service;
*126*9# - USSD help (SMS with basic requests can be received in the “Active” and “Banning outgoing communication” status)

MTS USSD requests

*110# - Menu of the “Stay in touch!” service, thanks to which you can manage the “They called you!” services. (messages are received with numbers, number of calls and their time when you were unavailable or could not answer the call) and “There is a connection!” (no more than ten subscribers whose calls you missed are sent messages indicating that they are already available).

*120*(number of the subscriber to whom you are sending the request)# - “Call me back!” service. Available only to MTS subscribers who are partially blocked. Maximum number of “Call me back!” requests - no more than 5 per day.

*363*375ХХХХХХХХ*YYYYY#, where: 375Х... - telephone number of the subscriber in whose favor the order is being generated; Y... - amount (number from 500 to 10,000 rubles) - “Share balance” service.

*111# - USSD portal allows you to manage your account, connect and disconnect services, carry out transactions with your balance, use many information and entertainment services without remembering the access number.
The main menu of the USSD portal includes:
1. Hit - all the latest: games, melodies, videos, weather;
2. USSD assistant. Allows you to manage your MTS account and services;
3. Promotions/Services. Allows you to obtain information and activate current MTS marketing campaigns, as well as activate additional services for your phone;
4. Horoscope for today, tomorrow, the day after tomorrow, subscription to the horoscope;
5. Play - games;
6. Download - games, melody, video, pictures;
7. Also - weather, jokes, aphorisms, exchange rates, tests and much more.

USSD requests life:)

*105# - information about the validity periods of Internet packages, SMS packages, video calls, bonuses, free minutes.
*115# - information about the current tariff plan and phone number.

life:) USSD requests for independent operations:
*100*card code# - top up your personal account using top-up cards;
*110*1# - switch to tariff plan;
*110*2# - add service;
*110*3# - add/remove service package;
*110*5# - add/remove tariff Internet service;
*110*6*1*1# - add/remove tariff SMS service;
*120*1# - use the “Balance Transfer” service;
*120*2# - use the “Call me” service;
*120*6*1# - add/reject the “Voicemail” service;
*120*6*2# - add/refuse the “Who called?” service;
*120*6*3# - add/refuse the “Back on the Network” service;
*120*7# - add/reject the Caller ID service;
*120*8# - add/refuse the “Call Barring” service;
*120*9# - set/change password;
*150# - perform operations with your favorite numbers.

Using the USSD menu is free. The mobile operator’s system, as a rule, warns about possible one-time costs for changing the tariff plan or connecting services.
To use a USSD request, enter the required key combination on your phone keyboard and press the “Call” key, after which the final answer to your request will appear on the phone display or a list of further possible operations will be offered.
Please note that in some cases, actions using USSD requests may affect the balance status of your phone number. If the actions in the USSD menu raise questions for you, you can get all additional information on the official websites of mobile operators or at their representative offices.
Also, when using some USSD commands, there are other conditions that depend on your tariff plan and other factors.
The USSD menu is compiled based on data from the official websites of mobile operators velcom.by, privet.by, mts.by, life.com.by.

People who use the communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much a particular service will cost. For example, calling to another country, etc.

In order to avoid falling into such situations, it is enough to find out what prices for the selected tariff plan are used on the SIM card. How can I find out the tariff plan for Velcom and clarify the terms of service? Is it possible to do this yourself or do you need to contact dispatch service specialists? All these issues will be discussed in the article.

How to find out the tariff plan for Velcom: possible options

A subscriber can obtain data regarding his number in several ways. Conventionally, they can be divided into two categories: through self-service systems or with the help of the operator’s service employees mentioned earlier.

Obtaining any data related to the account status, list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs (corporate tariff, options for individuals).

Using an automated service to manage your number

The service operator "Velcom" has developed an entire service that is intended for subscribers of this company and allows for complete control of the number: change tariffs, activate and deactivate services, view expense data and receive other information. For people who use communication services and are already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. You can receive it in any convenient way: through a USSD service, by calling a short number, or via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view it and at any time independently manage services, account and change Velcom tariffs (“Everyone Talks”, “Smart”, etc.), then we recommend using the web interface. By going to the cellular company’s website and clicking on the “personal account” link, you can find yourself on the home page.

Here, before gaining access, you will need to register. This is not difficult to do; you should carefully read the instructions located on this form. This procedure is carried out only once. In the future, the subscriber will be able to open his personal page at any time, using the assigned password. As mentioned earlier, having the opportunity to view data by number, a person who is a client of Velcom will be able to perform any actions “by click”.

Voice information system

For people using a yellow SIM card, those who better assimilate information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dial key) from your number, you can get to the multifunctional service. It is enough to select the appropriate items to obtain the necessary data. Please note that here you can also perform any operations with the number. In addition, you can always press the button to connect with an operator if some actions cause difficulties and you need to clarify some nuances.

Short (USSD) request service

If you are interested in Velcom, use the SMS notification method. You can send a USSD request from the SIM card for which you want to receive data as follows: *141*2*1# + dial key.

In response to such a question, the operator will send a text notification to the client’s number containing the name of the tariff. By the way, this request is also perfect for those subscribers who do not understand their number and would like to refresh their memory. After all, the message sent by the automatic service in response to the previously given combination also contains a telephone number.

View fare information

After the client finds out what tariff he uses on his number, he can easily clarify what conditions apply to him. In particular, we are talking about the cost of communication services, the amount of the subscription fee (if any), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator; it can be easily found through a search engine. Next, you need to find the desired name in the “Tariffs” section of the Velcom website (Smart, for example) and read the conditions:

• You must pay 14.50 rubles monthly for using the tariff plan.
• For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to consider that this limit does not include calls to short numbers (third-party content providers) and calls to international destinations.
• You can also call your “favorite” numbers (of which no more than five can be assigned) for free within the established limit. If it is exhausted, calls will continue to be free to the numbers allocated to the “favorite” list.
• You can also use the Internet for a subscription fee of 14.50 rubles. per month is free within one gigabyte.

Full terms and conditions of the Smart tariff plan and other tariffs can be found on the official website or by calling customer support.

International roaming

Using the International Roaming service, you can make calls, use the Internet, and send messages abroad in the networks of operators with which A1 has entered into appropriate agreements. Your phone number does not change while roaming.

For information about the “International Roaming” service for PRIVET subscribers, see the special page of the website www.privet.by.

How to activate roaming

The “International Roaming” service is activated free of charge if there is a sufficient prepayment amount (according to the subscriber’s tariff plan).

Subscribers of A1 tariff plans – individuals can activate “International roaming”:

• via USSD *141*3*2#
• in your personal account at my.a1.by (after registration);
• by calling the Automated Subscriber Service 411-3-2-2 (in the area of ​​reliable reception of the A1 network);
• by access code when calling the reference and information service (if the service is available);
• upon application at A1 company centers and at the offices of official attorneys upon presentation of an identity document.

*Velcom subscribers who do not have permanent residence in the territory of Belarus can activate the “International Roaming” service only at velcom branded centers or from official agents (dealers) of the company upon presentation of an identification document.

What to do when crossing the border

We recommend turning off your mobile phone before crossing the border with another country and turning it on upon arrival in another country. After crossing the border, you must select a partner operator network.

• Network selection can occur either automatically or manually. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that is suitable for you.
• If the network is not found after manual selection, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages in roaming are not consumed. Any traffic is paid according to roaming tariffs. You can familiarize yourself with the tariffs of partner operators in different countries.

The “Roaming 500 MB”, “Roaming 1 GB” packages with included Internet traffic will help reduce Internet costs while roaming. Read more.

The “Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS" and "Roaming 120 min. +60 SMS" with included minutes and SMS. Read more.

Something to remember!
If you have automatic network selection configured, you will be able to register in the network of the A1 partner operator for roaming while in Belarus. This can happen if the signal from the base station of a foreign operator is strong enough to receive and make calls. As a result, all such calls will be charged at roaming rates.

If your phone has conditional forwarding installed, including to voicemail, then you will pay twice for the forwarded call: as for an incoming and outgoing call at roaming rates.

How to check your balance

Subscribers of A1 tariff plans - individuals can check their personal account balance:

• via USSD *100#(if the foreign operator’s network supports USSD);
• in your personal account at my.a1.by (provided that the “Personal Account” service is activated);
• via SMS*(send SMS with the word Balance or Balans to number 411);
• by call* to the reference and information service at the contact center.

How to top up your balance

Subscribers of A1 tariff plans - individuals can top up their balance using:

• A1banking for Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item “Personal information”, to receive a login and password you must register in advance);
• Internet banking;
• Internet payment systems by the address ;
• Services *(the cost of SMS is paid according to roaming tariffs)
• Express payment cards(can be purchased at A1 offices):

- using free USSD *141*4# (if the foreign operator’s network supports USSD).
- using your Personal Account (provided that the service is activated);
- via SMS* with a 14/17-digit card code to the number 411 .

* the cost of outgoing SMS/call is paid according to roaming rates.

Something to remember!
When roaming, SMS confirmation of account replenishment is not guaranteed.

The company writes off funds for communication services provided to the subscriber while roaming as information is received from the foreign operator. Due to this circumstance, the final payment amount may be billed some time after the subscriber has actually used these services (up to 30 days). In this case, a sharp change in the balance of the client’s personal account may be observed. A similar principle of writing off funds for roaming connections is used by most telecom operators.

Internet in roaming

The “International Internet Roaming” service is provided automatically to all subscribers of the company if they have connected services:

• "International roaming" + "Mobile Internet" and/or MMS;
• SMS roaming + "Mobile Internet" and/or MMS.

To optimize your Internet costs while roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.

Something to remember!
If the “International Roaming” and MMS services are available, subscribers in roaming have the opportunity to receive/send MMS (“International Internet roaming” is not provided).
If you are you planning use the Internet/MMS in roaming, before traveling outside Belarus, make sure of the following:

• When accessing Internet resources, as well as receiving/sending MMS, your phone uses access points corresponding to the connected services;
• applications operating in automatic mode (for example, E-mail client) have been switched to “on-demand” mode. To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this;
• Shut down your applications and browser gracefully.
• In the MMS settings, “Automatic reception” or “Reception always” is disabled and “Manual reception” or “Reception on request” is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;

If you don't plan use the Internet/MMS in roaming before traveling outside Belarus:

• To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this. In the MMS settings, select “Do not receive” in the options, then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + – country code – city code – subscriber number;
• + – country code – mobile network code – subscriber number

For example, to call Belarus, you need to dial:

• +375 – city code – subscriber number;
• +375 – mobile network code – subscriber number.

To make a call from Belarus to A1 number in roaming, dial:

• from a fixed network telephone number in national format, for example, 8 029 xxxxxxxx;
• from numbers of other mobile operators in Belarus, a number in international or national format, for example, +375 29 xxxxxxxx or 8 029 xxxxxxxx;
• from the velcom network a number in 7-digit format (calls to numbers transferred to the velcom network from other operators must be made in national or international format).

Contact customer service from roaming

You can contact the service department from roaming:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the “International Roaming” service);
2) order a call by filling in on the company’s website (the cost of an incoming call is paid according to the tariffs of the “International Roaming” service);
3) through the interactive form of the company’s website by;
4) ask a question through the feedback form in your Personal Account;
5) by contacting consultants on social networks

Velcom is one of the most popular mobile operators in Belarus. This is because it offers many competitive rates. Some users forget which tariff they chose. Today we will tell you how to view your Velcom tariff plan.

Ways to find out your Velcom tariff

There are several ways to find out your tariff plan. We have prepared short instructions for each of them. It describes step by step how to correctly use one or another method.

USSD request

Each operator provides the ability to manage your number using USSD requests. These are commands by entering which the user can find out the tariff plan, mobile number, balance, etc.

To find out the current Velcom tariff:

1. Open the keyboard on your smartphone or tablet.
2. Dial a simple combination *141*2*1#.
3. Click the Call button.

An SMS message will be sent to your number containing the name of the tariff plan and phone number.

Call to a short number

Some people learn better from information they hear. For such, the operator offers a voice service. To use it, you need to dial the short number 411 and press the Call button. The robot will answer you. Navigation through service sections is carried out using buttons. You just need to listen to what the automatic system says and press the desired number. If something is not clear, you can contact the operator right there and ask him a question.

Internet assistant

Another way to find out the tariff plan is to use your personal account. This method works both from the phone and from the computer. All you need is the Internet. The method itself does not require much time. If you have not registered in LC, you will have to do so.

Registration in your personal account

How to login

To log in, go to the main page of the account again. Then open your “Personal Account”, there, in the special fields, enter your phone number and password. After that, click the “Log in to your account” button.

How to view tariff information

Knowing the name of the tariff plan, you can easily find out the terms of its validity. This is done through the official website of the operator:

1. Follow the link - velcom.by.
2. In the top menu, select the “Tariffs” section.
3. Find your tariff plan in the list provided and study its terms.

As you can see, there is nothing difficult in finding out the name of your tariff. Use any of the methods presented that is more convenient for you.