Many clients quite often received or began to receive various kinds of SMS messages from the number 9000, supposedly from Sberbank. Usually this is a survey or other unimportant questions. There are rumors circulating online that scammers are operating under this guise. Is this so, we will find out in this article! Moreover, such a number is not in the official contacts of this bank.
Fraud exists and has always existed. Crooks are constantly looking for vulnerabilities and ways to penetrate a person’s wallet. It would seem that boarding has protected each of us from physical communication with unwanted individuals, but this is not so. Everything just got worse - electronic devices where there is money that exchanges information with outside world, are subject to vulnerabilities. The same, phone, tablet, bank card, your personal Internet banking and so on.
At the same time, scammers have always been divided into several subclasses - evil geniuses (now hackers) who come up with cunning plans and so on, and ordinary little thieves who persuade the victim to make a transfer.
So, it is precisely the last category of criminals these days that actively use SMS mailings, hiding behind the names of well-known brands and so on, thereby luring money out of gullible citizens. By the way, prisoners most often do this directly from prison. What might this look like?
FOR EXAMPLE! You receive an SMS on your phone with the text “Your card will be blocked in 2 days, please contact your operator.” Signature – Sberbank. Or “you have won a prize, call **** to receive it. Yours – Sberbank.”
Outwardly it looks reliable, it seems that you really should call the indicated numbers. But don't rush to do this. The easiest way to make sure that they are scammers is to go into your contacts and see what number the SMS came from. If this is an 11-digit dialing, it means they are scammers. What if there are four characters?
Here you already need to know the specific data that Sberbank uses. Here we come to the most important thing!
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Help on the Sberbank form
Does Sberbank use number 9000
Yes, indeed, Sber quite often conducts mass surveys of clients, informs them of their opinion important information by sending SMS messages, and he does this from a number of short numbers.
9000 on their list, like others - 9001, 6470, 8632 or simply SBERBANK.
All of them are designed to conduct opinion polls about the quality of work of the technical support service and the financial institution as a whole.
Having received an SMS message with a request to evaluate the quality and volume of services provided by the bank, the client decides whether he will respond to it or not. Remember that it is honest and objective answers that allow Sberbank to improve the level of service and take into account consumer requests.
IMPORTANT! There is nothing wrong with surveys as such. But sending a reply message for you will cost money, the amount of which depends on your tariff plan.
If you don’t like all this nonsense, and regularly arriving SMS only annoy you, you can block their reception by blacklisting the corresponding numbers. But don’t try to do this with number 900. It is really important - this is the official contact phone number of the bank.
But what if a message, either from 900 or 9000, came to a subscriber who has nothing to do with Sberbank (see screenshot)? This is 100% scam!
In this case, you should carefully study the number format. Scammers can modify it, imitating the similarity with the official bank account - for example, change the number “0” to the letter “o”, which are usually similar, but differ only in size. Another sign is the lack of personal appeal in SMS. When sending a request to a client, the bank indicates at least his name, and sometimes also his patronymic or the last four digits of the card.
Surveys and notifications sent out by Sberbank cannot contain the following requirements:
- send the client’s personal data (registration address, passport series, etc.) to a specific number
- provide PIN code from bank card or personal password to log into the Sberbank Online system
- update or confirm personal data, follow the link contained in the message or call the specified number
An SMS from a subscriber with phone number 9000 came as a surprise to Sberbank clients. On Cell phones Regular messages started coming from him. Since fraud with card accounts is widespread on the Internet, users have sounded the alarm: what kind of surveys are these, who is actually sending them?
SMS from number 9000 actually come from Sberbank to those clients who have accounts with it and use the services of a credit institution.
This operation is a way to study opinions about the level of service in a bank online. It is proposed to evaluate the work of a credit organization on a 10-point scale.
The question must also be answered via SMS. The mobile operator will charge a fee for it. Thus, the cost of the survey will be calculated according to current tariff from your mobile phone operator. It is up to the user to decide whether to answer or not, although the bank requires answers to improve the level of customer service and help in solving specific problems.
Such surveys are using standard methods various companies to increase their own status, individualize their approach to each user, and gain insight into public opinion. In addition to banks, such surveys are carried out by mobile operators, Telecom, etc. Therefore, you should not be afraid of SMS from number 9000 asking you to evaluate the work.
What to pay attention to when receiving a notification
It is necessary to monitor incoming information from the bank very carefully. If you receive an SMS from number 9000, then you need to check that the sender’s address contains this particular contact without any dots, underscores, replacing 0 with a letter or other substitutions. Any substitution of characters may indicate fraudulent activity.
If you find a notification from a subscriber with such a replaced phone number, you must call the credit institution’s contact center to clarify the circumstances, and do not respond to the message until there is confirmation that it is safe.
How does the online fraud protection system work at Sberbank?
Sberbank is the largest credit organization in the Russian Federation, so scammers are especially active in working with its accounts. They act, as a rule, at random, sending out alerts to all citizens who have found their way into their database in one way or another. People who are not Sberbank clients also receive them.
You can check who the sender of messages is through the website sberbank.ru, on the online services page, in the “protection against SMS and fraud” section. Here are contact numbers and telephone numbers. Notifications from the bank are sent only from numbers 900, 9000, 8632, 6470, SBERBANK, and the text of the message contains the user’s first name and last digits of the card.
Fraudsters can use messages to notify the card holder that it has been blocked or funds have been transferred from it. Their goal is to make him call back to the phone number indicated in the notice. Next, a well-established scheme operates: the client is warned that the card must be urgently unblocked (or other actions must be taken), for which the card holder is sent to an ATM. There, scammers convince him of the need to transfer funds to an electronic wallet or connect the card account to the system of another mobile bank, thereby losing his own funds.
It must be borne in mind that the bank never offers to install various mobile applications, does not ask to confirm bank card details, does not request personal data or passwords.
Message 9000 – convenience for the client
The survey is for the bank in a convenient way collecting information about public opinion about the company. But how much do clients need such surveys?
The survey is conducted for any Sberbank users. Moreover, it does not matter what operation was carried out: deposit registration, payment and transfers with the help of credit company managers, or automatic transfer of funds from account to account without the participation of bank employees. In the second case, it becomes unclear how to evaluate the level of service of a program that, according to a certain algorithm, performs the assigned tasks.
On the other hand, the client participates in the survey only of his own free will, no one forces him, and this does not in any way affect his relationship with the credit institution, especially since the service is paid.
Such surveys identify the most problematic areas in the bank’s work and help it reach high level service. Therefore, if you receive an SMS asking you to evaluate the level of service, it is worth doing this so that your subsequent visit to the credit institution becomes more convenient and the service is of higher quality.
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