For the convenience of users, Aliexpress has created a mobile application. The mobile application, in its functionality, has all the functions of the full version of the Ali online store website. Users sometimes have a question about how to open a dispute in mobile application? The point is that if you have installed old version application, it is impossible to open a dispute in it, so I recommend that you download the updated version of the mobile application for Aliexpress in Russian.

Our article about the mobile application describes in detail how to register in it, how to correctly fill in the delivery address, how to place an order and how to pay for it.

1. In order to open a dispute through the Aliexpress mobile application, first delete the old version and download the updated version.
2. Next, you need to launch the newly installed mobile application.
3. Log in (enter your username and password)
4. After that, go to the "My AliExpress" section and select "My Orders".
5. Select the order for which you want to open a dispute and click on this order.
6. The "Open dispute" button will appear on the page with detailed information about the order, click on it (on the "Open dispute" button).
7. In the options offered, choose whether you received the goods or not, whether the order is tracked, etc.

How to open a dispute in the Aliexpress mobile application in Russian?

You can open a dispute through the mobile application for Android and iOS (iPhone/iPad) or the Aliexpress website in cases, for example, when the wrong product arrived, the wrong size, the product is defective, the parcel is not tracked, the product is damaged during shipment, the seller does not ship for a long time order, the package did not arrive at all, etc.
You can open a dispute in the Aliexpress mobile application at any time while the buyer protection time (order protection time) is in effect.

Where will the money return after the dispute on Aliexpress is closed?

If the dispute ends in your favor, the money will be returned to you in the same way you paid for the purchase. Read more about payment methods in the article.

In older versions of the Aliexpress mobile application, it was not possible to open a dispute. In order to open a dispute for any reason, you had to either switch to the version for personal computer(which is not convenient on many mobile devices) or use a laptop or computer. This limitation was very frustrating for those buyers who prefer to access the network from a phone or tablet.
But the developers worked actively on this issue. And in new mobile version Aliexpress apps for Android This function has been implemented by them. Now you can open a dispute directly from your mobile device. However, there is one inconvenience that the functionality for opening a dispute is still provided on English language.
Now users don’t have to worry that they won’t have time to open a dispute if the timer is running out, and for various reasons they only have their phone at hand (for example, if you’re on a trip or vacation).

How to open a dispute in the AliExpress mobile application?

To open you need to go to "My AliExpress", "My orders" further find required product and press the button "Open dispute".

If you have an old version of the mobile application installed, then in order for you to be able to open a dispute, you need to update the application.
Below is the link for update:

admin | May 19, 2017

In a previous article, I wrote how disputes on Aliexpress now work in general terms, and starting with this one, I will begin to describe each aspect of disputes on Aliexpress and, of course, I will start with instructions on how to open a dispute on Aliexpress. Since now it is possible to open a dispute either through a mob. device, tablet, and through a computer, then I will consider both options step by step.

Why open a dispute on Aliexpress?

Buyers open disputes for many reasons. From banal dissatisfaction with the appearance or quality of the goods, to the fact that it did not arrive at all, or something completely wrong arrived. I outlined the most common and common reasons for opening disputes in the previous article. A dispute can also be opened in order to still be satisfied with the purchase by agreeing with the seller on some minor problems.

Preparing to open a dispute on Aliexpress

Before opening a dispute, you need to prepare a little, carefully examine the product or its description in order to know exactly what you will indicate in the dispute, also prepare any of the available online translators if you do not know English. It is also advisable to prepare a photo if the goods are damaged or tracking screenshots if the goods have not arrived.

How to properly open a dispute on Aliexpress via a computer, step-by-step instructions

To open a dispute on Aliexpress via a computer, you need to take a few simple steps:

If in steps from the first to the fourth no questions arise at all, then in the fifth and sixth there are a number of some questions, and this is correct. What to choose: return of funds, or return of goods and money? So, the issue of logistics from China to our countries is very well developed, but the issue of return delivery has remained at approximately the level of the nineties. Moreover, both in terms of prices and time. Therefore, the majority, about 95% of buyers, use only a refund, even if the product is of poor quality, or even faulty. Fortunately, Aliexpress and other online stores in the Middle Kingdom give customers the opportunity to demand partial or full compensation for low-quality goods.

How to choose the right type of dispute

At the sixth step, you need to stop longer and talk in detail about each of the buttons. The first choice we are given is to report whether we received the goods or not. Accordingly, this immediately divides the disputes into those where the goods were received: poor quality goods, non-compliance with the order, or lack of certain parts; and for those when you did not receive the goods.

In the next form to fill out, you must enter the amount you want to return through a dispute. The return may be the full amount of the product, or only part of it. You should demand the full amount when the goods have not arrived from Aliexpress, or when the goods are so damaged that you cannot use them for their intended purpose. Also, I recommend in a dispute, indicate a slightly larger amount than the one you want to return, because from my own experience I will say that this is almost no different from trading on the market, only here you prove that you need to return one amount, and the buyer proves that another and the figure there is always less seller.

In the next text field you need to write the reasons for filing a dispute. Here you need to write in English and to the point. Depending on the type and complexity of the dispute, it is necessary to write from one small paragraph to an almost judicial claim in appearance, referring to the description of the product, and the general rules of Aliexpress. Also here you can indicate a link to the video evidence that you previously uploaded to YouTube, this is the only video hosting that they recognize. Over time, I will consider all types of disputes, prepare instructions, and examples.

Next, you are given the opportunity to upload evidence confirming your case. In all cases, you should use this and indicate all possible facts that will help resolve the dispute in your favor. These files will be private and will only be used for dispute resolution purposes, so feel free to show everything as it is, even if it's underwear or something like that. You can upload up to three images, each no larger than 20 megabytes in size, and one video, up to 500 megabytes in size. If this is not enough for you, then don’t worry, you can add more images and videos during the dispute.

Once you have filled out all the fields and are ready to start a dispute, click on the “send” button.

Well, that's all, detailed instructions I’m ready to show how to open a dispute on Aliexpress via a computer, all that remains is to show how to open a dispute on mobile devices.

How to properly open a dispute on Aliexpress on your phone, step-by-step instructions

This instruction is of course suitable for all platforms and for all devices called mobile: tablets, phones, even smart watch. Now I won’t describe each step in detail, since the principle is almost the same, I’ll only focus on the differences:

You cannot open a dispute. Why did this opinion arise? The fact is that in older versions of the program this function actually did not exist. But the new one does. So if you haven't updated yet, there's no point in reading this article no - update.

Well, now let’s go to the actual explanation of opening a dispute through the official program:

1. So first we update;

1. The application was updated, installed, and launched. And now you need to log in. That is, enter your data that we previously used to log in to the trading platform website;

1. After we have logged in, we just go to “My Aliexpress”;

1. Of all the items available here, we are only interested in one – “My orders”, which is where we go;

1. Find the order for which you want to start proceedings with the seller. Open it;

1. Now you will have all the information about this order, one might say, the product. Look for the “Open dispute” button. Well, click on it, of course;

1. Now we will be asked several questions regarding whether you have the package in your hands and whether it works. In general, all those questions that exist in the event of opening a dispute through the site’s website.

In principle, this information should be enough for you. Even if you have never opened a dispute before, there is nothing complicated in this process. It will be much more difficult to prove your case during the proceedings. But judging by my experience, in most cases the administration acts on the side of the trading platform clients, not the sellers.

Surely, someone doesn’t know why there are buyers at all. There are times when a client remains dissatisfied with cooperation with a particular seller. The parcel may not arrive at all, or it may arrive, but it’s completely wrong. The buyer can open a dispute even if he received the item in the wrong color, and he will be absolutely right.

A refund

So, we, as the buyer, turned out to be right, so the dispute was closed in our favor, and accordingly, we will get our money back. You will receive money in the same way you paid for the purchased products. If you paid using a card, the money will be credited to the card; if you paid via an e-wallet, the money will be returned to the e-wallet. Usually you don’t have to wait long for a refund, a maximum of two weeks. If the seller does not participate in the dispute in any way or prove anything, then the money will be returned to you even without any proceedings. Usually sellers do not go to prove their case if the seller has truly proven claims.

The dispute lasts no more than a week, it turns out that approximately after the dispute is closed you will need to wait seven days in order to return your hard-earned funds.

They are afraid that they will be deceived. It is worth noting that every purchase is reliably protected and if problems arise, the administration will return your money. If the item you receive does not suit you or gets lost in transit, you can open a dispute. Let's figure out how to do this in a mobile application.

How to open a dispute in the Aliexpress mobile application?

According to the rules of the site, when the buyer makes payment for the order, the funds will be redirected to the seller only when the receipt of the goods is confirmed and you are satisfied with everything. Be sure to check the order protection period. Each seller has the opportunity to assign it themselves and usually this is 60-90 days. If during this time you have not received the goods, and the protection period has expired, then nothing can be done.

Remember that you can open a dispute 5 days after sending the order. That is, when the seller provides you with a tracking number. The deadline for opening a dispute is 15 days after the transaction is completed, so be careful and adhere to the deadline. So, let's figure out how to open a dispute.

• Open the application menu (three bars at the top right)
• Go to

• Go to

• Next select "Open dispute"

• After the menu for opening a dispute appears, select whether the goods have been received

Choice - whether the goods have arrived

Let's look at the situations when the package was received and when the goods did not arrive.

Opening a dispute if the goods are not received

• Here, out of several, you can choose only one reason, even if several suit your case. You can specify the rest in the field "Description of the problem".

• A special feature of the Russian-language version of the application is that the description can be filled out in Russian. This is very convenient for those who do not know English and do not know how to use online translator.

• The default option here is Full Refund. Accordingly, you should leave it, because you did not receive the purchase.
• Additionally, you can upload videos and photos. But since you don’t have the parcels on hand, you don’t have to include them. Although, it is recommended to attach a tracking screenshot, which shows that the package has not been received.
• After filling in all fields, select "Open dispute" and the debate will begin.

Opening a dispute when the goods are received

As in the previous option, a list of reasons why you are opening a dispute is displayed here. Also fill out the text field to describe the reason and attach evidence in the form of photos or videos.

• Full refund and return of goods to the seller
• Partial refund with sending the goods to the seller
• Full refund without sending the goods to the seller

• Partial refund without sending the goods

• If you choose a partial refund, you must indicate next to it how much you are asking for a refund.
• Once all claim fields have been completed, click below "Open dispute"
• Now the dispute will begin. To view details, go to order details and click "There is a dispute going on":

How to dispute in the Aliexpress mobile application?

First of all, Aliexpress makes it possible to independently resolve the issue with the seller personally. His responsibility is to review the complaint and propose a solution within five days. If the seller ignores the claim, the dispute will be closed automatically and your money will be returned.

The timer at the top of the screen will notify you about the deadline for closing the dispute. After the seller answers you, there are two ways to resolve the conflict:

• Agree with the seller’s offer and approve it
• Reject the offer and escalate the dispute

How to escalate a dispute in the Aliexpress mobile application?

If you are unable to find a compromise with the seller, then in the details of the dispute, select "Aggravate the dispute". In this situation, the issue will be sent to the administration for consideration. Aliexpress and she will independently make a decision on the dispute.

As soon as the mediators begin to consider the problem, both parties will be asked to restate the essence of the conflict and provide evidence. This can be photos, screenshots or videos.

To communicate with the administration, press the button "Answer". If you win, your money will be refunded within a few days.

Video: How to open a dispute (dispute) on Aliexpress? How to win a dispute on Aliexpress?