In 2018, it grew at a much faster rate in dollars than the world average, Alexander Vasilenko, head of the company in Russia and the CIS, told TAdviser. He chose not to disclose the dynamics in absolute terms, but described the growth as “very aggressive.”
VMware's global revenue in the reporting year that ended for the company on February 1, 2019 amounted to $8.97 billion, which is 14% more than a year ago. The rise was facilitated by VMware’s transition to a cloud business model, in which the vendor is actively attracting partners.
And secondly, there is a feeling that customers have become more trusting of external cloud solutions, Alexander Vasilenko noted in a conversation with TAdviser. If previously they preferred to store almost everything on their own infrastructure, now this has changed.
This was influenced by both a psychological factor and a financial one: customers saw that through the use of cloud infrastructure it was possible to obtain economic benefits in one form or another. This is especially true against the backdrop of economic uncertainty, when customers are afraid to make risky large investments - investing fixed assets in physical infrastructure. Clouds allow you to distribute investments over time and pay only for the amount of resources that are actually needed at a particular point in time.
At the same time, the Russian market is influenced by political issues that affect the composition of the main players. For example, Amazon does not have a data center in Russia, which is why its market share cloud services not as big as in Western Europe.
Against this background, local players such as MTS, DataLine, Rostelecom, SberCloud and others have more space, notes Alexander Vasilenko. Many of them understand that due to the political situation, global players are unlikely to come to the Russian market in the near future, and are actively developing. This is also supported by the VMware platform
One of the trends in the field of virtualization in Russia is the transition from basic virtualization to expanding the range of technologies that customers are implementing. For example, Vasilenko highlighted the fairly rapid adaptation of network virtualization technologies. At first there were many pilot projects, but there were no mass implementations, and now the NSX direction (network virtualization platform) is becoming mainstream among both large and medium-sized customers. Customers are also interested in hyperconverged systems, Kubernetes, etc.
Another trend, says Alexander Vasilenko, is the departure from component virtualization, when NSX, vSAN, basic virtualization, etc. projects were separate. Now everything is observed more projects, when VMware Cloud Foundation is sold as the basis for a customer's platform. In Europe and the USA, such a paradigm shift occurred 2-3 years ago. VMware Cloud Foundation, from the company’s point of view, is an “operating system” for SDDC data centers (Software-defined datacenter, software-defined data center).
Following the global trend, another trend can be called the spread of the use of Kubernetes technology in Russian organizations - open source platforms source code to manage containerized applications and their associated network and storage components. The Russian VMware office says that Kubernetes is already available almost everywhere. From communication with customers, it follows that someone has already deployed it, someone is planning it, someone is actively developing it. At the same time, government agencies are also adopting Kubernetes.
In October, TAdviser was also told about the increase in business volumes in Russia, despite the difficult political and economic situation, in another American company - Oracle. As with VMware, the cloud is an important growth driver for Oracle. Read more.
Demand for virtualization solutions in VMware is also noted in the segment of telecommunications companies. A major project for the company here was the virtualization project network services for one of the largest Russian operators, which began in 2016.
The VMware representative also notes the need for modernization in the Russian public sector, although here the process, in his opinion, is moving a little slowly. VMware's business in the public sector was helped in 2016 by cooperation with computer hardware manufacturer Aquarius, says Jean-Pierre Broulard. It has become an OEM partner of VMware and provides virtualization software as part of its products.
From a product point of view, the sales driver in Russia is the solution for virtualization of data storage systems vSAN, Broulard added.
Jean-Pierre Broulard notes that the sales level of 2015, from which the company grew in Russia, was reflected in the growth rate of 2016. In 2017, it will be difficult for the Russian team to maintain the same growth rates, he believes.
2015: VMware is waiting for a big “unfreezing” of projects in Russia
Some time ago, VMware sales in Russia in dollars decreased significantly, but now the situation is stabilizing, Luigi Freguia, vice president of VMware in the CEMEA region, told TAdviser in October 2015. According to him, VMware is satisfied with the current results of the Russian division both in dollars and in local currency.
Luigi Fregua believes that VMware in Russia is doing better during the crisis than its competitors
Specific data on the company's sales dynamics in Russia in 2014-2015. Fregua and the local VMware division refused to provide TAdviser. Earlier, speaking about the interim results of VMware, its CEO Pat Gelsinger cited data that in the 3rd quarter of 2014, the volume of orders in Russia decreased year-on-year by more than 50% due to geopolitical tensions. Later, following the results of the 2nd quarter of 2015, VMware President and COO Carl Eschenbach noted that Russia remains a difficult region due to the economic situation.
Due to the devaluation of the ruble VMware in 2014-2015. faced the “freezing” of projects from customers in Russia - their postponement or suspension for some period of time, Alexander Vasilenko, head of the Russian division of the company, told TAdviser. The first thing customers do is freeze investment projects designed for the long and medium term, and look at what they could do on their own, without an IT supplier. At the same time, in the regions, projects are “frozen” more harshly than in the center, says Vasilenko.
Alexander Vasilenko stopped providing data on VMware sales dynamics in Russia, citing the fact that the company’s information disclosure policy has become more stringent
He could not give an assessment of the scale of the “frozen” projects, but noted that in the 4th quarter of 2015 one can expect large pent-up demand for virtualization solutions due to such projects.
“Our projects are usually frozen last, because it is easier for us to show the impact of the project directly.” We are the type of company that, even in a crisis, can reasonably explain to customers not only at the CIO level, but also the CFO and others, why they need to buy our products,” says the head of VMware in Russia.
Alexander Vasilenko also said that taking into account the difficult economic situation and rising prices for products due to the rise in the dollar exchange rate, VMware at the end of 2014 developed special program For Russian market, under which customers can purchase its products on special, more flexible terms.
He added that VMware technologies can be assessed by the total cost of ownership and calculated how much money will be saved through virtualization, and usually these parameters cover the costs that go into acquiring these technologies, even taking into account the fallen ruble exchange rate.
According to Vasilenko’s observations, against the backdrop of a difficult economic situation, the pace of virtualization in Russia has increased: “during a crisis, it is easier to convince the company’s management that something needs to be changed.” According to his estimates, the average level of server virtualization in the Russian market has exceeded 40% and is approaching 50%. In companies with more than 1 thousand IT users, this figure can be higher – up to 80%.
Against the backdrop of the crisis, according to Vasilenko, customers began to pay more attention to solutions based on open source software as an alternative to vendor products. At the same time, he believes, it is an illusion that such software is absolutely free: in reality, it may turn out that additional development will cost more than purchasing proprietary solutions. In addition, costs are required for specialists who can support open source solutions. He added that in many cases, customers use both open source software and VMware technologies in projects.
2014: Growth in demand for virtualization software in the regions
In 2014, in the Russian regions there was a significant increase in demand for virtualization solutions, and therefore, during this period, the share of regional business in the overall structure of the company’s revenue increased, the head of the Russian office of VMware told TAdviser Alexander Vasilenko in February 2015.
According to him, if you look at the top 10 VMware projects in the field of implementing virtualization technologies for end users in Russia in 2014, then three of such projects are in the regions, while a year ago all ten projects were in Moscow and St. -Petersburg. At the same time, even St. Petersburg accounted for a small share of them, says Vasilenko. The largest regional projects at the end of 2014 took place in the telecom sector and the banking sector.
Alexander Vasilenko also told TAdviser that in 2014, a special structure was allocated in the Russian representative office of VMware, which is engaged in regional development, and virtual offices appeared in Novosibirsk, Yekaterinburg and St. Petersburg. If previously business development in all regions was carried out from Moscow, now local representatives have appeared in these cities.
In 2014, VMware opened virtual offices in Novosibirsk, Yekaterinburg and St. Petersburg. The company still has physical offices only in Moscow, Kyiv and Almaty.
Earlier, in 2014, the company told TAdviser that demand in the regions is growing both for solutions for basic server virtualization, as well as for software for managing and securing private clouds, which is installed on top of the main platform, and for desktop virtualization products .
The company called the increase in demand for virtualization software in the SMB segment particularly noticeable. As for the industries that are experiencing the highest sales growth, these include the financial and telecom industries, as well as the public sector.
Among the reasons for the increase in demand, according to company representatives, are high level saturation with technology in Moscow and St. Petersburg, now the regions are being “brought up” to the level of these cities.
In addition, a very large number of customers in the regions previously used free demo licenses of VMware software, which provide functionality up to a certain level. Now, when they needed more complete functionality, they began to purchase solutions, and this became noticeable in the volume of license sales.
2013: Growth rates of VMware sales in Russia are approaching the global ones
At the end of 2013, Vmware expects revenue growth in Russia at the level of 20-25%, said the head of the Russian representative office Alexander Vasilenko in October 2013. At the end of 2012, the company reported a growth in turnover in the region of 50%, and in 2011 the growth figure was announced at about 100%.
VMware does not disclose local revenue in absolute terms. The company's global turnover in 2012 amounted to $4.61 billion, an increase of 22%. In 2011, the company's revenue grew by 32%, and by the end of 2013 it is expected to increase by 14-16%.
Alexander Vasilenko associates the decline in sales growth rates in Russia and their approach to the global ones with two main factors: the fact that the Russian market is becoming saturated with virtualization tools, as well as a general strong slowdown in the IT market in Russia.
At the same time, Russia remains the fastest growing market for VMware in the EMEA region (Europe, Middle East and Africa), he notes. He cites Turkey as another example of one of the fastest growing markets in the region.
The company’s global business indicators are determined, among other things, by extensive growth – entry into new markets, notes the CEO of VMware in Russia. When they run out, there will be less growth, he adds.
A year earlier, VMware co-president of operations Karl Eschenbach(Carl Eschenbach) stated that in 2-3 years he sees Russia in the top three in EMEA in terms of revenue for VMware. Alexander Vasilenko believes that this will not happen in the near future: “if we take, for example, countries such as Germany, Great Britain, France, then we do not even come close to them economically, since the share of IT in GDP in Russia is much lower.”
Almost always on a new project, during implementation, you have to work closely with service technical support and coordinate the work of various vendors. Today I will tell you how to generate in different ways package with logs and technical information for Vmware technical support. In most cases, this package is required to resolve the problem and is requested by technical support specialists. The contents of the package consist of logs and various diagnostic information about your virtual infrastructure necessary to identify the so-called. root cause of issues (main reason for failure). let's consider several ways to collect statistics support bundle for ESXi and vCenter.
Collecting diagnostic information from ESXi and vCenter Server 5.x
These actions were tested on version 5.5. There may be changes in future versions. All action in this section It is possible to do this both on the host machine and on vCenter. Depending on what logs are required.
Collecting diagnostic information using vSphere Client
- Connect vSphere Client"oh, k vCenter Server.
- Select from the menu bar Administration > Export System Logs .
- In the window Source select the message source (vCenter Server or ESX host or something else). Click Next.
- In the window Select System Logs select which types of logs will be included in the package/archive. Optionally, you can specify performance parameters in the form of packet generation periods and pauses between loads. Click Next.
- On the move Download Location you need to select the location where the archive will be placed. Click Next.
- In the window Ready to Complete you can view the final information and confirm ( Finish) start package generation.
- After completion, you need to make sure that the package was created correctly (vCenter should not generate errors). The file name will contain the generation date and time stamp.
Collecting a support package using PowerCLI
- Launch PowerCLI (as administrator).
- In the PowerCLI console we connect to vCenter/ESXi host, performing
Connect-VIServer-Server-Username -Password
Note: Depending on your network configuration, you may receive an untrusted certificate message. - Further,
- to start receiving the package with vCenter, launch
Get-Log -Bundle -DestinationPath - To receive a package from the ESX host, run
Get-VMHost| Get-Log -Bundle -DestinationPath
Let's look at the progress.
- to start receiving the package with vCenter, launch
- We receive a package containing the time and date in the name. Make sure there are no errors in the console.
Retrieving package contents using PowerCLI
- To obtain information about what types of logs are available on the ESXi or vCenter host, you must use the command Get-LogType. To get the content, run
Get-VMHost| Get-LogType - To view information about a log of a certain type (for example, about the hostd service), you need to run:
Get-VMHost| Get-Log-Key | Select -Expand entries - You can also set a specific search query/filter
Get-VMHost| Get-Log-Key | Select -Expand entries | Select-String<символы_поиска>| more
Collecting diagnostic information from vCenter 5.x Server Appliance (vCSA)
Collecting vSphere diagnostic information using the console (SSH)
- We connect using a client to vCSA (for example, using Putty).
- Enter your username and password (via ssh you must use the root user, NOT Administrator).
- Let's launch. /usr/sbin/vc-support.sh
- After completion, a file will be created in the current directory (for example vcsupport- yyyy-mm-dd.pid.zip). It must be remembered that these files are not overwritten, but new ones are created. This can take up quite a lot of disk space.
Collecting vSphere diagnostic information using a browser
- In a web browser go to the address https://
:5480/ . (you may need to add a security exception) - Enter the root user credentials.
- Go to the vCenter Server tab and select the Summary section.
- In the Utilities section, click Download next to Support Bundle. A new window opens showing the progress.
- After completion, a download button for the generated package and a list of information included in the package will appear. (Additionally, the file will be placed in the vCSA directory /tmp/vc-support-bundle/)
- Save the resulting file wherever needed.
Summary
In addition to these methods, there are others. In addition, Vmware has many products from which you can also collect a Support Bundle. The full list can be found in the links below. In addition, you can read additional knowledge base articles that were used in the article. You can also read in the links how to upload the received Vmware Support Bundle to the support site.
Collecting diagnostic information from Vmware products - http://kb.vmware.com/kb/1008524
Uploading diagnostic information to Vmware - http://kb.vmware.com/kb/1008525
Best regards, McSim
Colleagues, I am pleased to inform you that a meeting of the VMware community is planned for June 26 of this year in Moscow.
In addition, we try to make this meeting convenient simply for communication - to have the opportunity to discuss what and how colleagues are doing, this can be very useful. And from a couple of hundred people who come (including those coming from other cities), it is usually possible to find a suitable interlocutor .
The meeting is free for participants, registration is required (registration form below).
Important! - we took into account the experience and feedback from last year, and now we have radically reduced the number of sponsors and sponsorship reports, which had the most complaints.
The program, as usual, is still in the process of settling down, but first there is already an understanding of who wants to talk about what:
Anton Zhbankov will definitely be there. Last year’s report “VMware ESXi 5.1 Processor Scheduler” was clearly recognized as “the most hair-raising and therefore interesting” report of the last meeting (in reality, I meet a person at work, we communicate, we get together on informal topics and then he tells me “But you know this Anton, he I also gave a hell of a report that year...").
This time, the intensity of the teeth-grinding should increase, without sacrificing usefulness.
I will add more details closer to consolidating the agreements, briefly:
-) details and experience with Virtual SAN;
-) discussion and discussion led by a person implementing “clouds” with his own hands.
-) the rest is to be determined
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VMware vSphere is recognized as the most popular virtualization platform for creating cloud infrastructure. The use of this platform provides a high level of security, stable operation of business applications, the ability to implement cloud computing and complete control of corporate assets. In addition, it reduces operating costs and greatly simplifies the management of geographically distributed environments.
Levels
VMware vSphere is intended for organizations whose task is to virtualize their data centers in order to provide IT services. Given the importance of this platform, users of this product require high-quality technical support from experts.
VMware provides several levels of operation:
- Basic. Provides technical support standard systems for 12 hours on weekdays.
- Production. Production work environments are supported 24/7 for Severity 1 issues.
- Business Critical. Personalized service provided by a dedicated team of specialists.
- Mission Critical. Offers 24/7 priority access to senior engineers.
- Extended. Provides protection against security threats after product support ends.
Any of the above options can be purchased for a period of one to three years. If the client wishes, it is carried out automatic renewal technical support. It is worth adding that VMware provides other types of services. Separately, we can note the technical support for users testing products using Workstation, VirtualCenter, Fusion and other platforms.
Peculiarities
The main feature of VMware products, including vCenter, is the fact that they are not sold without support and a subscription to at least the basic level. Purchasing at least one year of technical support is prerequisite except for two cases:
- vSphere Essentials is sold with only 1 condition - subscription to updates;
- VMware SnS is purchased for a period of 2 months in cases where all components of the virtual infrastructure are being updated.
Advantages
Purchase latest versions VMware platforms have a number of advantages. First, it is worth noting the ability to control network I/O in accordance with existing business rules. Secondly, the necessary level of protection is provided virtual machines. Thirdly, the continuous availability of applications is guaranteed, as well as the prevention of possible data loss in the event of a server failure.
Additionally, the following advantages of technical support in Moscow can be noted:
- eliminating the cost of additional replication solutions;
- ensuring reliable data storage and the ability to assign storage access priorities;
- regular storage monitoring;
- protection from the load of antivirus programs;
- reducing the time spent on routine upgrades.
To provide technical support, the VMware user must provide such specialists as the administrator of the support service and VMware licenses.
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