Let's consider a situation where you saw the status in the list of orders against the expected product. It should not be confused with the “Checking payment” status, which appears immediately after you have paid for the item.

What does this status mean? So what should you do?

This status means that your order has been completed. And the 15-day countdown, invisible to the buyer, began, after which the aliexpress platform, which has until now stored your money, will transfer payment to the seller. After which it will be impossible to open a dispute and return the money. But on at this stage While your payment is being processed, you can open a dispute and get your funds back.

If you go into the order details, you can find a reminder that will inform you that if you have not received your product, or are not satisfied with the quality of the product, then you can open a dispute.

Goods received.

If you received a parcel, you briefly checked it and happily confirmed receipt on the website. But then suddenly your product fails, or you discover other defects in your purchase, that is, you can open a dispute within 15 days from the date of confirmation of the order. Just take photo/video evidence of a defect, breakdown or other reason that you are not satisfied with and open a dispute by attaching this evidence to the dispute. Do not cancel or accept the dispute if you are not satisfied with the seller's terms.

The goods did not arrive.

If the goods never arrived, and you found the “Payment Processing” status opposite your goods, this means that You accidentally confirmed this order. This situation often occurs among mobile app users.

In this case, if you do not open a dispute within 15 days after confirming the order, then you risk being left without the goods and without money. Therefore, do not waste time and open a dispute immediately. In the comments to the dispute, explain the situation. It is important not to cancel the dispute until the goods have been received. Perhaps during the dispute you will receive your goods, then you can cancel the dispute or if you are not satisfied with the goods, change the reason for the dispute.

If buyer canceled order on Aliexpress, money is refunded by special procedure which will take some time. In addition, an important role is played by at what stage of the transaction the buyer canceled the order.

Buyer canceled order on AliExrpess

• After completing the purchase and paying for the goods, each order receives a status “Your payment is being verified”. You are given 24 hours to process the payment, but this procedure usually takes about 2-4 hours. Canceling an order during the payment verification process will greatly simplify the refund process and the cancellation will occur after the financial processing has been completed.
• If the buyer cancels an order on Aliexpress when the payment verification procedure has already been completed and the goods are expected to be shipped, then before deciding on a refund, a request will be sent to the seller to confirm the cancellation of the order. Until confirmation or refusal, the order will have the status “Cancellation pending”. At this stage of the transaction, the participation of the seller is necessary so that he confirms that he has not yet sent the order to the buyer.

If the seller has already sent your order, then you will not be able to cancel the order on AliExrpess.

Some sellers, in order to avoid losing a customer, quickly ship the order and provide tracking information, making cancellation and return impossible.

In this case, you just need to wait to receive the goods, or if the buyer protection period expires, but the package is still on the way, feel free to open a dispute for a refund. We recommend that you always weigh the pros and cons before placing each order to avoid any troubles.

Having decided to make a purchase on AliExpress, you selected the product, received the package and sent confirmation. But next to the order, the message “Payment Processing” appeared, which does not disappear for several days. There is no reason for alarm, since the process is provided by the administration to protect the consumer. Let's figure out what payment processing on AliExpress means, what it is and why such a measure is needed.

Buyer protection system and principles of its operation

To prevent customer fraud, the trading platform uses the Escrow system, which involves the following steps:

• the buyer places and pays for the order;
• the money is transferred to the AliExpress account, where it is temporarily frozen;
• the seller sends the goods;
• after receiving the parcel, the buyer gives confirmation;
• after the protection period expires, AliExpress transfers the funds to the seller’s account.

The process of transferring money is called payment processing, which ends with the receipt of funds to the sender of the goods, and in case of a dispute, the return of funds to the buyer.

Difference between verification and processing

Unknowingly, you can make a common mistake and confuse verification and processing. In fact, there is little in common between them: when you transfer funds, in the “My Orders” section, opposite the corresponding item, the message “Payment is being verified” appears. The process is designed to protect sellers, because the transferred funds may be rejected by the system or the transaction may not go through due to glitches. Usually the operation takes 24 hours, but sometimes the period is extended:

• during large-scale sales;
• on holidays;
• in case of problems on AliExpress (rare).

When the verification is completed, the system informs the other party to the transaction that the ordered goods can begin to be sent. If more than 48 hours have passed since payment, the money has been debited, but the verification is not completed, contact support. Usually the status changes to “Waiting to be sent.”

A processing message appears when you have sent confirmation of receipt. It means that the trading platform has started counting down the period during which you can open a dispute. After 15 days, the money will be transferred to the account of the sender of the goods, and it will not be possible to return it. If you are satisfied with the quality, there is no need to take action: the funds will be transferred to the seller without your participation. The status will then change to Completed.

It is important to distinguish between payment verification and processing: if you need to contact technical support, formulate the question correctly.

Why did the administration introduce payment processing?

Initially, it was enough for users to confirm receipt of the goods for the money to be sent to the other party of the transaction. But from June 25, 2015, the administration introduced a rule according to which a dispute can be opened within an additional 15 days.

The changes are due to complaints from customers who confirmed receipt of the package by mistake or closed the order without having time to test the goods. To improve its reputation and reduce the trade in low-quality items, AliExpress management decided to introduce an additional period. The money is not transferred to the seller, but remains on the site’s account, which facilitates a possible return.

You may not notice the status if you do not go to your profile after receiving the goods, but the funds will still go to the other side of the transaction.

How to open a dispute when a payment is being processed

Having found out what it is - payment processing on AliExpress, you will be interested in how to open a dispute if this status is indicated next to the order. The procedure follows the usual pattern:

• Go to "My Orders".
• Opposite the desired item, click “Open dispute”.
• Check out detailed description order (to avoid errors), confirm your desire to start a dispute.
• Fill out the form that appears, indicating your solution to the problem. Also write whether you agree to a return, because shipping costs are borne by the buyer, and the amount is sometimes equal to the purchase price. In the appropriate window, describe the situation in detail in English.

• Provide as much evidence as possible (photos of low-quality goods, video recording of the process of receiving and opening the parcel).

During the dispute, the other party must agree to the terms or offer their own option. Otherwise, the dispute goes to the administration, which, if there is evidence, will take your side. It is only important to take into account the nuances:

• You can open and close the dispute several times during the entire period.

• If you have accepted the terms of the dispute proposed by the other party, you will not be able to resume it, so be careful - newbies unknowingly make mistakes.
• After the escalated dispute is closed, you will not be able to return the money, and it will go to the seller’s account.

During a dispute, dishonest entrepreneurs often ask to close it, promising to return the money through other payment systems. But personal correspondence does not provide guarantees, so proceed within the framework of the official procedure. WITH high probability the seller is stalling for time so that 15 days expire and payment processing is completed - if you do not have time to reopen the dispute, you will not be able to return the funds.

Possible failures and solutions

No matter how well it works AliExpress service, unexpected problems may arise:

• IN in some cases users make 2-3 different orders from the seller to receive free shipping. After confirmation given at one time, some of the statuses change to “Completed”, and some remain at the “Payment Processing” stage. Since the button to open a dispute is active in all cases, there is no reason for alarm. Presumably the situation is related to system problems.

During major sales, many customers shop at the same time, and we process a large number of payments. Therefore, payment verification may take longer than usual.

Don't worry, your order has gone through, no need to place it again. The payment will be processed as soon as possible, and you will definitely receive all the discounts that you applied when placing your order.

To find out if your payment has been processed, wait for the order processing status to update. You can also follow these guidelines:

Order status: payment processing
Indicates that your payment is being processed but not yet approved.
You will see the following:


Click More to get more information:

Order status: Payment confirmed
You will see this message when payment processing is complete.

I paid for the order, but did not receive confirmation from my bank. What's happening?
Due to the large number of orders, payment verification may take longer than usual, and notification from the bank may arrive later. If the order status says “Payment Processing,” it means they are already working on your order. We recommend that you check the status of your order after a few hours.

If the order status says "Payment Processing", can I cancel the order?
Yes you can. To do this, you do not need to contact the seller.

Why did the order status change back to “Checking payment” after the payment was confirmed?
Additional verification is often carried out to ensure payment security. It takes no more than 24 hours.

If verification is successful, the order status will change to “Awaiting shipment.”
If the verification is unsuccessful, the order status will change to “Closed”.

After placing and paying for an order, it will be assigned the status “Payment is being verified.” As they write on Aliexpress, verification can take up to 24 hours. What kind of status is this and what is it for?

Payment verification is needed to protect sellers from fraudulent activities during payments for goods.
The order status “Your payment is being verified” means that payment for the order has been completed, the money has already been debited from your card, but the transaction itself is being verified by Aliexpress.

Only after verification of the payment will the order change its status to “Awaiting shipment” and the seller begins to process and send the parcel.

How long does it take to verify a payment on Aliexpress?

As it was written, the maximum time for checking a payment on Aliexpress is 24 hours from the moment of payment. But, as a rule, it happens faster. Usually no longer than 1-2 hours. The verification can be delayed for more than 24 hours only in particularly urgent cases, for example, during the 11.11 sale, when there are too many people willing to pay for orders.

What to do if the payment takes a long time to be verified by Aliexpress?

So, you paid for the order and the payment verification period has been delayed and is more than a day.
Aliexpress usually warns about delays in verification with the following message:

“Sorry, we will need a little more time to check your order. It won’t take more than 6 hours.”

If the payment takes too long to be verified, check that the money has been debited from your account and not returned. If the payment was successful, and the “payment is being verified” status hangs in your AliExpress account for more than a day and a half, I advise you to contact the service technical support aliexpress.

Is it possible to cancel an order at the stage of payment verification on Aliexpress?

If for some reason you change your mind about buying a paid order and its status is “Payment is being verified,” then you can easily cancel the order and get a full refund.
In this case, the money will be returned 1-2 days after the payment is processed.

To cancel an order at the “Payment is being verified” stage, select the order that you want to cancel, click on the “Cancel order” button, then click on the “Request order cancellation” button.
After this, you will be asked to select a reason for canceling the order from a list.
Select the "I don't need this order" option and click the "Submit" button.
After that, you just have to wait for the refund.