One of the features that almost all users of Apple equipment receive is access to the company’s online store, known as iTunes. This place is the main resource that allows users to download various software, music, gaming applications and much more to their devices.
Unfortunately, some users began to complain about one problem - they began to have unauthorized, as they believe, debiting funds through itunes.com/bill.
Naturally, you should initially find out why exactly they are withdrawing money from itunes.com/bill.
Several possible reasons for such a write-off
Of course, most owners of Apple equipment have already figured out that the most popular online resource of this manufacturer provides access to the following features:
- App Store. The place where purchases of various applications are actually made;
- iCloud. Branded cloud-type data storage;
- Apple Music. A resource that allows you to enjoy music recordings.
Each of these options can be the reason that money is withdrawn from the card, since, in the first case, it is possible to purchase paid software, in the other two – a subscription for a certain amount.
That is, we can identify the most common root causes of a situation when a user notices that a certain amount of funds has been written off from his card:
- Availability of subscriptions that automatically access the linked account every month;
- Some paid applications are not paid immediately, but after a certain period of time;
- Test write-off of small amounts at the initial stages of using these resources.
Each of the above options can be corrected to a certain extent. And, if we exclude their influence on the expenditure of money, then the last reason can only be the actions of third-party scammers. Naturally, it is initially worthwhile to deal with the three main root causes.
How to unsubscribe
Unfortunately, many users interact with their gadgets almost automatically. Therefore, they may not even notice that they have subscribed to one or another subscription, for example, to Apple Music. Therefore, it is recommended to periodically go into the settings of the system you are using and monitor the situation with such services.
How to do this in practice:
If enough subscribed services are cancelled, the owner of this profile will quickly feel a reduction in their own expenses from the linked card.
Is it possible to return money for a test write-off?
Test debiting small amounts is a fairly common practice for itunes.com/bill. Typically, these funds should be returned to the user’s account over time. However, sometimes this does not happen. Is it possible to return them if a person is so financially principled?
The only solution to this issue is to contact the support service, where you should describe the essence of the problem and wait for the final result.
How to get back the money spent on purchasing paid software
Unfortunately, although such a possibility exists, it functions in a limited way. That is, there is a chance to partially return what you spent, but you can only do this with the last application you purchased.
What to do to achieve your plans:
All that remains is to click on “send” so that the message goes to representatives of the online service. Typically, refunds are made within five days after submitting such an application.
What to do if the reason for the disappearance of funds is third-party, unauthorized actions
If the user is convinced that the above options do not have a negative impact on the status of his account and there is a possibility of fraudulent activity, then it is recommended to use the following instructions:
- Contacting Apple technical support with provision of all evidence and requesting a refund for services not ordered;
- Duplicate description of the problem when calling your bank. This often leads to the need to personally visit a bank branch, where it will be necessary to fill out a special application form, signaling a high probability of criminal activity;
- Blocking a bank card in order to prevent further disappearance of money from its owner’s account.
Only with these methods can you solve the problem of funds being depleted from your account when using branded online applications from Apple.
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