Omron warranty repair. Service. Software for OMRON instruments

Advantages of OMRON service centers:

• Uniform standards for testing equipment worldwide;
• Free lifetime service;
• Regular internal and external audits of technical specialists are carried out by Japanese specialists;
• Special requirements for the premises are met;
• Free special disposal of faulty devices is carried out;
• Unified reporting documentation is used to generate feedback(your suggestions will help improve our devices);
• We have our own warehouse Supplies;
• Testing and examination are carried out in the presence of the client in a short time.

*Free lifetime service - service during the specified service life of the product, including: compliance testing technical parameters; restoring the functionality of the product without replacing parts (the necessary replacement of parts is carried out at the expense of the consumer without charging a fee for the work performed, except for cases of repair under warranty during the warranty period); consultations on the use and storage of the product.

OMRON guarantees the quality of design, workmanship and materials of this product. During the warranty period, OMRON will repair or replace the defective device or any defective parts without charge for labor or parts.

The warranty does not cover the following cases:

• Costs and risks associated with transportation.
• Costs of repairs and/or malfunctions associated with the implementation
• Periodic inspections and maintenance.
• Failure or wear of additional spare parts or other accessories in addition to the main device, unless expressly stated in the warranty.
• Costs associated with refusal to accept the claim (a fee will be charged for these).
• Compensation for any damage, including personal damage, resulting from improper use of the product.
• The warranty does not cover calibration services.
• Accessories are warranted for one (1) year from the date of purchase. Accessories include but are not limited to: cuff and cuff tube, AC adapter.

If warranty service is required, contact the representative from whom the product was purchased or an authorized center Maintenance OMRON. The address can be found on the product packaging or documentation or may be obtained from your retailer.

If you have difficulty finding an OMRON customer service center, please contact us www.omron-healthcare.com for information

Warranty repair or replacement of a product does not imply an extension or renewal of the warranty period.

The warranty will only be provided if the product is returned complete along with the original invoice/receipt issued to the customer by the retailer.

The above are general warranty conditions provided by the manufacturer to all consumers of the product.

Faithful and actual information importer (distributor) for established warranty periods, obligations, technical service centers is set out in the Warranty Card.

Warranty service

OMRON and CS Medica medical devices will serve their owners for many years. You can always check the warranty period for service on our website.

OMRON CS Medica

OMRON and CS Medica instructions

Before using the device or in case of problems, please read the instructions. Lost the instructions for your OMRON device? On our website you will find all instructions, software, additional accessories for OMRON and CS Medica.

Software for OMRON instruments

On our website you can register OMRON devices and get the opportunity to maintain Personal diary self-monitoring for every user of OMRON medical devices. Owners of OMRON devices with the ability to connect to a PC can always download on our website latest version Bi Link software.

They operate in 77 cities of Russia.

When contacting the service center, users are trained in the correct operation of the devices, which contributes to the long service life of Omron equipment.

What does the official Omron Service Center provide?

This is confidence that the quality of the Center's work meets the strict requirements of Omron. The Center's specialists are distinguished by their reliability, high qualifications, responsibility in their work, and individual approach to the Client. Each specialist has extensive experience in repairing Omron Healthcare equipment. All work is done as quickly as possible in order to return the User to a fully functional device as soon as possible.

The Company bears most of the costs. The Service Center always carries out diagnostics free of charge.

FREE LIFETIME SERVICE- after the expiration of the warranty period, in the event of a request, the User pays only the cost of the replaced part, assembly or material. The Client does not pay the cost of the work.

The Center operates free of charge hotline, whose operators provide advice and assistance to all applicants from any city in Russia.

All spare parts and components for Omron products are exclusively original from the manufacturer. This gives the Service Center the opportunity to carry out both light and complex repairs, with the replacement of various parts, assemblies and components in the shortest possible time. For any request, the Center’s specialists provide consultations and training to Users on how to choose the optimal device model, how to use it most competently, and how to care for it, ensuring long-term safety, performance and accuracy of the product.

Features of the sale of medical equipment

Be sure to check the functionality of the device when purchasing. This will ensure that you are purchasing a product of good quality and in working condition.

Based on clause 1 of the “List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration”, approved by Decree of the Government of the Russian Federation of January 19, 1998 N 55, medical equipment (devices and medical equipment) cannot be returned or exchanged.

Only a competent (expert) commission (in particular, specialized Omron service centers) can determine that a device is of inadequate quality (defective). Returning goods is possible only if there is a conclusion from an expert commission.

Omron Service Center:
Service center and consultation department
127006, Moscow, Vorotnikovsky lane, 7, building 3
Tel./fax: 8-800-555-00-80 (multi-channel)

Opening hours:
Mon.-Fri. from 9.30 to 19.00, Sat. from 10.00 to 18.00
Sunday and holidays: weekend

Paid repairs of various equipment in cash or by bank transfer. --- The workshop is open from 11 to 19 hours (preferably from 15 to 19 hours), you can call from 8 to 22 hours, write on WhatsApp around the clock. ...

Warranty and post-warranty service for medical equipment OMRON and CS Medica...

Additionally: replacement of consumables

The service center repairs almost any device that has electricity! Mobile and small Appliances and electronics. Free diagnostics in any case, even if you...

Additionally: delivery of the tonometer to/from the service center

Additional services of service centers for the repair of tonometers

How much will it cost to repair a blood pressure monitor?

To install or configure the purchased equipment, you can use the services of specialists from authorized organizations (authorized service center), who will carry out all the necessary work for the further operation of the tonometer. The addresses of all service centers on the map of Moscow are given at the beginning of the page. If there is no service center at the specified address or is located at a different address, please let us know.

Warranty periods for OMRON equipment:
	Automatic and semi-automatic blood pressure meters (tonometers) Omron (Omron)	5 years
	Electronic massagers myostimulators Omron (Omron)	5 years
	Fat analyzers, floor scales Omron (Omron)	5 years
	Pedometers Omron (Omron)	5 years
	Nebulizers (inhalers) Omron (Omron)	3 years
	Electronic thermometers Omron (Omron)	3 years
	Sonic toothbrushes CS Medica SonicPulsar and irrigator CS Medica AquaPulsar OS-1	2 years
	Adapter for mesh nebulizer (inhaler) Omron NE-U22-E	2 years
	Adapters for Omron tonometers (Omron)	2 years
	Peak flow meter Omron (Omron)	2 years

Certified and licensed service centers Omron companies are working in 77 cities of Russia. When contacting the service center, users are trained in the correct operation of the devices, which contributes to the long service life of Omron equipment.

What does the official Omron Service Center (Omron) provide to our customers?

1. This is confidence that the quality of the Center’s work meets the strict requirements of OMRON Healthcare. The Center's specialists are distinguished by their reliability, high qualifications, responsibility in their work, and individual approach to the Client. Each specialist has extensive experience in repairing OMRON Healthcare equipment. All work is done as quickly as possible in order to return the full amount to the User as soon as possible.
   working device.
2. The Company bears most of the costs. The Service Center always conducts
   diagnostics for free. Free lifetime service - after the expiration of the warranty period, in the event of a request, the User pays only the cost of the replaced part, assembly or material. The cost of the work is NOT paid by the Client.
3. The Center operates a free hotline, whose operators provide advice and assistance to all applicants from any city in Russia.
4. All spare parts and components for OMRON products are exclusively original,
   from the manufacturer. This gives the Service Center the opportunity to carry out both light repairs,
   and complex, with the replacement of various parts, assemblies and components in the shortest possible time.
5. For any request, the Center’s specialists provide consultations and training to Users on how to choose the optimal device model, how to use it most competently, and how to care for it, ensuring long-term safety, performance and accuracy of the product.

Features of the sale of medical equipment

1. Be sure to check the functionality of the device when purchasing. This will ensure that you are purchasing a product of good quality and in working condition.
2. Based on clause 1 of the “List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration”, approved by Decree of the Government of the Russian Federation of January 19, 1998 N 55, medical equipment (devices and medical equipment) cannot be returned or exchanged.
3. Only a competent (expert) commission (in particular, specialized Omron service centers) can determine that a device is of inadequate quality (defective). Returning goods is possible only if there is a conclusion from an expert commission (service center).