Sometimes it is necessary write a letter to support one or another search engine. When exactly does such a need arise to contact Google, Yandex, Yahoo, MSN, etc.? Usually when your site is banned or a filter is applied so that for all or a large and required number of requests it is not in the search results and you want write to support service to explain the reasons for the ban or send a request to review the site.
Below are the contacts of these same search engines.
Write a letter to Google
If you have technical problems, legal issues, privacy issues, or you have encountered inappropriate or illegal content, then you can contact Google Support from this page:
www.google.ru/support/websearch/bin/request.py?contact_type=contact_policy
Also in the webmaster panel, you can find in the right column information on how to contact Google about your site (report spam in the index, paid links, make a review request):
www.google.com/webmasters/tools/dashboard?pli=1
Form for submitting applications to check the status of a site in Yahoo!
You can check the status of the site in Yahoo (write them a letter) at the following address:
help.yahoo.com/l/us/yahoo/search/urlstatus.html
Re-sending a request to recheck a site to Yahoo (for example, due to non-compliance with its agreements and rules) should be done through the form: add.yahoo.com/fast/help/us/ysearch/cgi_rereview
Please be patient, your request may take several weeks to process.
Write a letter to Yandex (Plato)
Yandex.Search feedback form:
feedback.yandex.ru/?from=search
You can also ask a question about the site to the support service by clicking on the appropriate link in the right column in the webmaster panel.
Practice shows that the most frequent answer from Yandex (Plato) is “improve your resource...”, therefore, before sending questions in letters to Plato about your sites, look for similar problems from other webmasters on forums or blogs.
Contact MSN Support
With live.com everything is more complicated than with other search engines. To contact MSN, you can first search necessary information in their help center (they do not provide contacts):
help.live.com/help.aspx?mkt=en-us&project=wl_webmasters
Or you can submit a question through the contact form on the MSDN blog:
blogs.msdn.com/livesearch/contact.aspx
If you just want to find out if your site is in the index (Yahoo, Google, Live.com or Yandex), then use the search page and enter a few unique phrases from your site in quotes into the search form. If it is available in search engine, the site will appear in your search results.
If the site is not in search results, then this could be for several reasons:
— the site does not meet quality requirements, violates the terms of the search engine and may have been deleted. In this case, it is necessary to modify the site and write a letter requesting a recheck of the site;
— the robot has not yet visited your site and/or does not know about its existence. You can via special form;
— the pages in the index have not been updated, you just have to wait until the robot, based on its schedule, visits the necessary pages;
— pages are prohibited from indexing by the robots.txt file or firewall. Make sure your hoster does not block search bots;
— the site has been temporarily removed from the index due to non-unique content or other reasons.
Do not write letters to Yandex, Google or other search engines over trifles. Each search engine has its own webmaster support sites, answers to frequently asked questions, and so on. As a last resort, look for information on SEO forums.
Working with Yandex services is for the most part intuitive for the user. However, in case of questions and service failures that cannot be resolved on their own, the client contacts technical support staff.
Technical support or “Yandex Help” (Yandex.Support) varies depending on the type of service. The main access is from the service page through the “Feedback” link. You can contact specialists two ways:
- by calling the hotline;
- by sending an email request.
The Yandex support service informs you that on holidays and weekends the response to your request is processed slower than on weekdays and is sent later. Usually speed reaction The application process is impressive - less than 3 hours pass before the letter is processed. Operators send an analysis of the problem that has arisen and recommendations for solving it.
Contacting Yandex.Mail support service
Mailer technical support is accessed from the main page. In the upper right corner, go to the “Mail” tab. Then at the bottom select the link “Help and Feedback».
The "" window that opens contains a list of articles with instructions for troubleshooting various problems. 
If you couldn’t solve the problem yourself, you can use the “Feedback” button inside the topic articles. 
By filling out the fields step by step and answering questions, the user gradually provides technical support specialists with detailed description question of interest. The response to the request comes to email, which the client specifies at the end of each request. 
Technical support Yandex.Webmaster
To communicate with technical support specialists, you must go to the service page. To do this with home page yandex.ru you need to click on the “More” tab, then the menu item “ all services", then scroll down, "Webmaster". 
To get help, click on the “Feedback” link at the bottom of the page.
After redirecting to the technical support page, the topic on which the question arose is selected, which is subsequently detailed with clarifying requests. Before contacting support, it is useful to follow the link " Help", located next to " Feedback» and study the material presented in the form of short articles covering one or another aspect of working with the service and how to troubleshoot problems.
To contact support, select the menu item " Question about the Yandex.Webmaster service" and then in the window on the right "Another question about Yandex.Webmaster" 
In the form that appears, select a topic from the drop-down list and check the box“The answer could not be found, write to support.” 
Yandex.Money support
You can go to Yandex.Money technical support from the service page money.yandex.ru, in the upper right corner, after identification. The link is indicated by number 2:
From the menu above the search bar, go to the “More” tab, then the “ Money" In the figure above, this block is indicated by the number. Realize login to wallet not necessary. Just scroll the window all the way down. The phone number is indicated on the gray field hotline+7 495 974 3586. If the request that needs to be resolved is not urgent, or the user prefers correspondence to conversation, you must follow the link “ Help"below the phone number. 
The menu that opens contains a description of solutions to the main problems that poison users encounter most often. If the mini-articles do not provide comprehensive information, you should go to the “” menu item. On the right main part of the screen there are links to the most common problems encountered by Yandex.Money users. The links on the left are duplicated.
If none of the proposed topics is suitable, the last menu item “ I have another topic", which entails a redirect to the page with phone numbers:
- for Moscow
- other Russian cities
- users from other countries.
If correspondence is more convenient, there is a fill-in field on the page request forms. The topic is selected from the drop-down list, and from the items that appear, the one most suitable to the question. After checking the box, fields appear where you need to enter personal data (sometimes optional), a comment (required), which describes the problem in detail, and an email address where the answer will be sent. 
How to call support
Yandex support specialists in Moscow are available by calling +7 495 974-35-86. If the user lives in Russia, but not in the capital, the number 8 800 250-66-99 is used for communication. Foreigners are provided with a separate line +7 495 974-35-86.
Today I would like to clarify such a question as Yandex Taxi technical support, how it is carried out, and the like. This is one of the most frequently asked requests about the service, because the company’s coverage is increasing every day, and accordingly the number of controversial situations, both between the driver and the passenger, and individual claims from the carrier and the client, is also growing. Therefore, the company decided not only to expand the capabilities of its own help desk, but also to increase the number of operators. If previously, service contacts were available only for three large cities, now it is allowed to contact the same telephone numbers in other cities where taxis operate. More details about this will be provided below in the relevant sections. Technical support will be responsible for issues such as incorrect cost calculations, rating reset, problems related to abandoned items, and the like.
Technical support from the company is provided in several main ways. It is worth saying that the list of possible communication routes from the domestic aggregator exceeds the offers of its foreign analogues, such as Gets and Uber. So, the valid communication channels are:
- Through the application.
- Via the website.
- Via mail.
As a rule, finding Yandex Taxi contacts is not difficult; all data is published in the appropriate section on the official website. There is also a special column for describing the problem, consisting of several sections. On the official website, go to the tab – “Support Service”, then in the left column there will be a column – Write to support.” After you click on the “Write” tab, a menu will appear with frequently interesting topics, for example, problems with payment, forgotten things, missing statistics, and the like. Click on the request you are interested in and go to the request form section, where you need to leave basic information, and this is:
- email;
- VU series;
- city;
- name of the partner (taxi company) through which you work;
- select a topic and fill in the message description column.
Such simple steps will help you find solutions to your problem. Please note that processing may take some time. Often, a response is received within an hour.
An example of a form for a driver to contact Yandex Taxi technical support
In addition, in the section for sending a question, there is a special column for attaching screenshots, photographs, videos that somehow answer the request. For example, this could be evidence of inappropriate behavior, incorrect calculation of the cost of the trip, and the like. By the way, if you have any questions, if the driver behaved rudely or even showed aggression towards you, we also recommend contacting the police. It is advisable to support your claims with evidence, for example, video or witness testimony. Well, and at the same time, of course, send a complaint to us, the response and decision are often sent from Yandex to your email and in the application, so you will be notified on time.
Yandex Taxi technical support phone number
The online 24/7 customer support service is provided only in three major cities, namely Moscow, St. Petersburg and Yekaterinburg. Their contacts are as follows: 8 499 705 8888, 8 812 389 3333 and 8 343 226 0966, telephone numbers are indicated according to the list of cities. Yandex Taxi technical support for drivers and clients can be provided by the listed telephone numbers from other cities. Any dissatisfied client, driver, even from another city can call the indicated numbers. But, often, it is much easier to resolve a dispute; it is enough to contact the taxi park through which the car operates. As a rule, telephone numbers will be indicated in the order or in the driver’s card, where communication data is published.
If these are questions related to incorrect cost calculations and related topics, then the taxi company itself has the right to send its request to Yandex technical support. For other problems, such as personal belongings left in the car, rudeness, traffic violations, you can report to the taxi line or Yandex technical support, through the website or application.
Contact technical support via the app
For support, contact, open the application. In the corresponding section, there is a tab to leave a review. This is the so-called complaint. There you need to indicate the whole essence of the problems, state the reasons, what your dissatisfaction is, and the like. In the same form, leave information about the driver, car number, etc. It is also advisable to leave your details for feedback. For example, if your complaint concerned an unreasonable increase in mileage, the driver was driving along a long route, the company will return the money, if, of course, this information will be confirmed. The answer via the application, as a rule, also comes quite quickly, within 10-15 minutes, depending on the nature of the problem.
Help desk Yandex Taxi
The help desk works, as we have already found out, in several formats, that is, it is technical support through telephone communication, access through the website and application. Yandex Taxi helpline by phone, as a rule, resolves controversial situations faster, but do not forget that the line may be busy. In this case, the solution is an electronic appeal. As a rule, the response time does not exceed one hour.
Operating mode
Yandex support service works around the clock. The only time there may be delays in response is on weekends and holidays due to the reduced number of operators on these days. But, don’t worry, even if your request is not answered at the right time, all submissions are processed without fail.
Sooner or later, all webmasters have questions about Yandex.
Most often this is due, of course, to indexing or ranking the site.
How to write to Yandex support service?
If you try to do this directly via email using the address This e-mail address is being protected from spambots and you need JavaScript enabled to view it, you will receive a polite response: “Hello! The Yandex mail robot is talking to you. You wrote to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it (This e-mail address is being protected from spambots. You need JavaScript enabled to view it).
To contact Yandex support service, please use the standard feedback form- this way we can quickly understand your question and give a more accurate and quick answer... and so on.”
Today this is the only way to write to Yandex support service.
So, to contact Yandex support service, you need to enter the Yandex Webmaster section. Address - http://webmaster.yandex.ru/
Of course, you must be registered on the Yandex service, your site must be added to the Yandex search engine and the rights to it must be confirmed.
Next, at the bottom of the page, click the link Feedback and go to the “Ask a question about the site to Yandex support service” page. Here you will need to enter the address of the site you are interested in. Yandex made sure that the cursor was already placed in the right place on the bookmark.
On the next page you need to select the question you are interested in from the list provided. As soon as you select a question, you will be redirected to another page where you need to select a clarifying question. For example, this is the question - “My site’s rankings for queries have dropped”
You will then be taken to a page where you will be given possible options, why did this happen.
But since our ultimate goal is to get to the “Yandex Feedback” form and write a specific letter to Yandex support service, we click on the "More Information" link.
But we still want to write our question to Yandex support service, we need Yandex Feedback!!!
And finally, we are one step away from Yandex Feedback.
On the page with additional information at the very end there will be a text link “Notify us”.
And only by clicking on it you will finally be taken to the “Yandex Feedback” page.
Here you will see a Yandex feedback form.
After carefully filling out the feedback form, you can write to Yandex support service. The form provides a special window for entering a message for this purpose.
Thus, the path to Yandex support service is not at all easy.
But the one who walks will master the road.
For example, here we chose the question of lowering the site’s position in the Yandex search engine.
But no matter what question interests you, before you write to Yandex support, you will need to find the Yandex feedback form.
This is not always easy to do, but it is possible. In some cases this is done literally in 2-3 steps, in others it takes longer and involves studying a lot of “useful materials”.
When promoting, various questions arise regarding working with the site and the Yandex Webmaster service. It happens that a search engine undeservedly “rewards” a site with a filter and lowers it in the results. Webmasters are losing traffic. In such situations, you have to figure it out and contact Yandex technical support.
How to write to Yandex Webmaster
To write to Yandex Webmaster and get help, you need to go to the service via the link webmaster.yandex.ru.
Select the site you need help with.
After clicking, we are transferred to the “Summary” section. At the very bottom in the right half there is a “Feedback” item.
Click! 🙂 Now we get to the Yandex technical support service page.
Let’s say the site’s rankings in searches have dropped. Click on the appropriate section.
After the transition, Yandex gives options for explaining the situation:
- search algorithms have changed;
- the search database was regularly updated;
- there have been changes on other sites that were searched for queries you were interested in;
- the website address or protocol used has changed;
- pages that were previously searched for have disappeared from the search;
- there have been other changes to your site;
- complain about copying information from my website - .
If none of the options explains your problem, then check the box next to “The reasons for the decline in positions remain unclear.” Read the suggested articles:
- low-quality websites;
- Yandex's attitude towards SEO links;
- recommendations for creating websites;
- how to make a website more effective.
If the problem is not resolved, check the box “Site positions have changed by more than 30 points.”
Write to Yandex Webmaster
In order for technical support to help you, you need to fill out many items:
Describe your problem well and add a screenshot if necessary.
Phone Yandex Webmaster
If you are not ready to fill out the proposed forms and it’s easier for you to discuss everything with the operators, then you can simply call the Yandex Webmaster support service and tell them what you think about them :-). To do this you need to call toll free number for clients from the regions: 8 800 234-24-80.
Complain to technical support about spam or viruses
If you want to complain to technical support about spam or viruses, then go to the appropriate section and carefully fill out the form.
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