Aleksey Ivanov
Like any self-respecting room, Poker House has its own support service. This poker operator is aimed at Russian-speaking players, so you can contact support staff by phone, quickly and free of charge. However, PokerDom’s technical support itself leaves positive feedback from players.
Ways to contact supportPoker House and online chat description
The room's support works entirely in Russian and supports players by phone hotline, email and specialonline chat PokerDoma.
The last method is the most convenient and simple: you just need to click on the symbolic chat symbol, which can always be found on home page site on top of the page itself in its lower right corner. The chat is also available on the room mirror and is located there. By clicking on this button you will see two options to contactPoker House technical support: or write to Telegram bot room, or write directly to online chat site.
It is vital for every poker operator who wants to succeed in business to have their own support team. Many large poker rooms employ hundreds of people to ensure that their users have access to help 24 hours a day. Pokerdom support service is a community of competent and helpful specialists who can quickly and confidently answer any question you may have.
In what ways is support available on Pokerdom?
To quickly and efficiently provide services to your users technical support, Pokerdom provides several communication channels. Their diversity allows not only to reduce the overall load from the flow of information, but also to segment user requests depending on the specifics of the difficulties encountered.
Online chat
This is to quickly understand the situation. You can use it by clicking on the green button in the lower right corner of the main page.
In addition to the standard open line, communication in which is carried out directly through the browser, users can choose the Telegram messenger. In this case, technical support services are provided by a chatbot, although here you can also directly connect with an operator.
In order to simplify and speed up the work of the poker room employees, the application must immediately indicate real personal data (first and last name), and then briefly disclose the essence of the difficulty that has arisen. As a rule, each application is reviewed within a few minutes via online chat. After this time, a support specialist contacts the user, if necessary, clarifies the details and offers the best way to solve the problem.
Feedback from players clearly shows that support pokerdom.com takes a responsible approach to its work and never leaves users in trouble, helping to resolve problems as efficiently and quickly as possible.
Users who prefer this traditional method of Internet communication can always write to the official e-mail of the poker room - . Please note that you can only send a request from the verified address specified during registration, otherwise Pokerdom support will not be able to provide you with qualified, timely assistance. IN in some cases the application may be rejected and the account temporarily blocked.
Review of applications sent by email takes much longer than online chat - up to three working days. There is no need to indicate anything unexpected in the content of the letter: support staff need to know your personal data in the form of first and last name, Pokerdom nickname, short description problem and its category.
Email is a rather outdated channel of communication with support; online chat and a phone call can solve your problem much faster.
Phone call
Since Pokerdom is a project of a Russian development team, contacting and speaking with support in Russian will not be difficult.
- For users living in Russian Federation , you need to call +78007756471 (free calls within the Russian Federation from all landline and mobile numbers).
- Players from Belarus need to contact the number 882000110249 (free from everyone landlines, calls from mobile are not available).
- Users living on site Kazakhstan, can use two methods at once: by number +778003332648 free calls from all landlines work, with mobile phones calls are not available.
- By number +77172727585 The cost of calls is determined according to the tariffs of local operators.
To ask a support employee a question you are interested in, you will often have to wait for some time, after which the first available operator will answer you. A Pokerdom representative will request your personal data, ask several clarifying questions regarding the problem that has arisen, and promptly offer several solution options.
What problems are most often addressed to Pokerdom support?
Most often, users have concerns and questions about the withdrawal process. At Pokerdom, support is constantly faced with requests from customers who have problems with cashout.
Fortunately, software meets high quality standards, and the cause of problems that arise is far from being due to client bugs. In fact, everything is much simpler: players are often too inattentive and do not burden themselves with the need to study all the conditions for withdrawing money, the main one of which is the generation a certain amount rail.
To reduce the number of similar incoming requests, PokerDom developers took drastic measures. Now in the “Cashier” section and the support chat window there are several reminders that reproduce to users the algorithm for solving cashout problems.
Problems often arise with access to the official Pokerdom website. Most often, this problem is addressed by users from Russia, where Roskomnadzor has recently begun to actively block unwanted online gambling operators.
Unfortunately, support staff are not always able to provide the user with a solution that does not contradict the legislation of the Russian Federation. In this regard, it is better to search on the Internet for alternative ways to get to the site yourself.
Frequently asked questions (FAQ)
So that support staff do not have to constantly answer hundreds of banal questions of the same type, the Pokerdom team has provided a “Frequently Asked Questions” section. You can find it on the official website of the poker room, the link is in the upper right corner of the screen.
The volume of information posted is truly colossal: several tens of thousands of characters contain information about almost all the main game moments. For the convenience of its readers, the FAQ is divided into several semantic blocks and provided with hyperlinks that allow you to quickly navigate through the text canvas.
Here are the main sections into which the FAQ material is divided:
- Creating an account (account);
- Software;
- Play for real money;
- Player reward program;
- Types of games at Pokerdom;
- Safety;
- General issues;
- How to remove client logs.
It is necessary to understand that the format of the official website does not provide for a forum on Pokerdom. If, after studying the FAQ, you still have some questions and do not want to write to the support service, you can seek advice from the poker community on one of the popular Internet resources. Of course, poker room employees are not responsible for information obtained in this way.
High-quality level of support for its users at all stages - the main task PokerDom support. This principle the room has been following since the creation of the room in 2014 and continues to hold the bar, as evidenced by numerous reviews on forums and thematic websites.
Every user has encountered difficulties in one way or another during registration, verification, depositing or withdrawing funds. For this purpose, a strong team of professionals has been created, which processes hundreds of requests on a variety of issues every day.
PokerDom is an undoubted leader in the industry thanks to the well-coordinated work of qualified employees. In today’s article we will tell you in what situations the support service will answer your question, as well as in what ways you can correct the existing difficulty.
In what cases should you contact technical support?
Withdrawing money is the most common topic in the poker world. Each room adheres to its own rules and conditions, but in almost every one you need to fulfill one thing: required condition which we will talk about below.
Many users often blame the software for cashout problems, however, as practice shows, these are special cases. After all, every day hundreds of players successfully withdraw their hard-earned money and do not complain about the operation of the software. Then what's the problem?
Most players, in pursuit of money, are inattentive and simply ignore the rules and conditions of the room for withdrawing money.
The main condition for cashout is complete identity verification, which each user can complete within a few hours in a special section on the website.
The second condition is the mandatory wagering of a certain amount of rake, which for some reason players also do not want to pay attention to.
In this case, each user in the “Cashier” section can observe the operation of the algorithm, which reminds players of the sequential actions for a successful cashout.
Often, users from Russia and some CIS countries encounter problems accessing the official Pokerdom resource, which is due to the existing bans of Roskomnadzor. To solve this problem, support cannot always give advice that would not contradict the legislation of the Russian Federation in this matter. Therefore, each user should show interest and independently find a solution to circumvent this prohibition.
How to ask PokerDom support for help
Online chat on the Poker House website
Most quick way contact the room's support service - write to the online chat, which is located exactly in the lower right part of the screen of the official website. This method allows you to quickly establish contact with a professional who will guide and resolve the existing difficulty in a matter of minutes.
Judging by the feedback from players, it becomes obvious that the support service always responds on time. There are no unsolvable situations. If suddenly the problem cannot be resolved through chatting, there are other ways to solve difficulties, which we will discuss below.
Request via email
This communication channel is not very fast, but if you have time, you can describe the problem in detail and attach screenshots of your screen. The one who prefers this method communications can safely write to the work email of PokerDom support at [email protected].
The request must be sent from a verified account that was specified during registration, otherwise technical support will simply ignore the request. In some cases, the application may be rejected, and account temporarily block.
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