MTS, using its self-service service, provides a range of different services. For any subscriber, details of MTS calls are available free of charge in your Personal Account. This opportunity can be used without a preliminary application from the subscriber or contacting the company’s office.
Example of detailing MTS services A similar operation can be performed with the help of the salon employees; to do this, you will need to visit the office where the SIM card is registered and order a printout of your passport. This service is paid, at the time of writing the review it is 75 rubles with delivery by mail and 150 rubles. with delivery by courier. The service may be provided at an urgent rate.
Why can't I order details?
A problem when creating a call detail document can be errors in the form. For example, it may be an incorrect time period. In this case, you need to repeat the procedure again and wait until the document is generated. The report generation process takes some time.
Regular receipt of call information
Regular receipt of details about calls and SMS is offered as an additional option free service in some tariffs, for example, in the Smart series.
How to add a regular detailing service:
Report on personal account once a month will help you completely control your expenses.
Receiving information on recent calls via ussd
MTS provides subscribers with the opportunity to find out information about paid and free actions and services received over the past 24 hours. Previously, such a service was called “Five Action Information”, now the functions have changed the concept and it is known as “Today’s Expenses”.
Users have access to numerous services that can be connected different ways. The “Expenses for Today” service allows you to quickly control changes in your service package. In addition, you can always order details of transactions from your phone, which are provided in the form of a document in your Personal Account or sent to email. If you are now interested in how to log in and view SMS in your MTS Personal Account, go to the “Internet Assistant” section, then to “Expense Control” and “Detailing. Provide your information and the appropriate document will be generated for you.
How to get data on today's expenses in MTS:
- dial *152#, you will receive a decryption of services in response, then you need to dial again ussd code, which is written next to the line “Expenses for today”;
- view messages and read the report on events during the day, which was generated from 00.00 hours.
These simple tips will help you manage your expenses and check your actions or those made from your phone in different periods.
Contacting the MTS office
To get details of MTS calls through your Personal Account in the MTS salon, it makes sense to contact the place of registration of the SIM card if you have a passport. It is quite predictable that a request for someone else’s number in the MTS salon will not be processed.
If the provider's security service detects violations, it may block all personal accounts until the circumstances are clarified. In this case, communication will only be incoming; as a result, the owner or by proxy will have to take all the documents that the registered person provided and confirm his/her relatives’ right to the number.
Delay in receiving SMS details
If in MTS personal account detailing does not work, this may be due to the following reasons:
- your request for details has not yet been processed and takes time;
- you specified an incorrect email address for delivery;
- information in your personal account is not updated due to problems with the Internet line;
- There was a failure or error during the application process.
- exit and enter your Personal Account again – the information will be completely updated;
- wait until the document is generated;
- order the details again, making sure that your application has been accepted (a message will appear on the screen);
- contact support by phone.
You can also receive SMS details at the MTS communication store at the place of registration of the SIM card with your passport.
Archive of messages in your personal account
In addition, there is also an archive sms messages provided that the SMS PRO service is activated.
You can find it on the left side in the “My MTS” service. Services - message archive.
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All MTS subscribers can at any time receive free details of calls to their phone number, in which you can find out about all the costs of the account, including a printout of the cost of incoming and outgoing calls, sending SMS, and using the Internet. This will allow you to know in detail what services are charged for, which is especially important if you suspect incorrect charging by phone number.
Today we will tell you in detail how to order a free breakdown of your expenses using your MTS phone number, how to understand a detailed invoice, and how much it costs to request it in printout format.
How to order
The service for requesting a detailed bill is provided to all MTS subscribers, and you can make details of calls, used Internet traffic, and other services for free, even without leaving home in your personal account. However, it is worth keeping in mind that if call details for a year are needed, then you can only get it at MTS offices, since you can order it via the Internet only for the last six months.
Ordering account details on MTS will allow you to make a printout of all actions, including sending messages to free short numbers, or non-charged calls.
To find out the costs for your MTS number, you can order a printout of calls through the operator’s website, or make details in mobile application from the phone. Which option to choose depends on what is more convenient, since the functionality is almost identical, but available through the MTS website additional features, and you can view call details directly in your personal account.
To obtain account details on the website, you need to log into your personal account using your MTS phone number, and then go to the expense control section, where you select “Call Details”.
After this, the MTS Internet assistant will offer to select the period for which you need to request call details, and at the next stage, choose how it would be more convenient to view the phone balance statement - in your account, or receive it by email.
The next important step will be choosing in what format to order details of conversations and other actions in your own way. mobile account MTS. The most optimal is PDF for sending by email, or HTML when requesting MTS details in your account.
After submitting a request for details telephone conversations and SMS to MTS, you need to go to the “Ordered documents” section if call details were requested in your account, or check your email.
In the same way, you can get a statement for your MTS number through the application. To view account details for your MTS number, you need to click on your balance on the main screen. Here you will see a general statement detailing the costs and payments of the MTS number used, with call statistics for individual directions.
For complete details of conversations from your telephone number MTS needs to select a period by opening the menu in the upper right corner. After this, you will also be able to view the details of expenses on your MTS account in the application, or send it to your e-mail.
Please note that when you order a statement by mail for an MTS phone number with call details, you can only receive it in PDF format.
Once you receive details of calls on your MTS personal account, it will be quite easy to understand. If you have any difficulties, then look at the example of details in your personal account in the order section. The example will open in a new window, and clicking on the question marks next to individual items will display an explanation. All calls, SMS, Internet sessions are displayed in a single list exactly at the time of action on the MTS number.
In your MTS account on the website, you can also connect account details on a regular basis, and it will be received every month. To do this, just go to the service management section and select the option to connect new ones. All available ones will be arranged in alphabetical order, making it easy for you to find the one you need.
Please also note that when ordering MTS details, SMS is displayed without text, and this does not depend on whether the statement is paid or free. You cannot receive a printout of SMS with text from any telecom operator.
How to print
You can get detailed write-offs for your number in printed form at any MTS operator store. However, you can only take a printout of calls and SMS messages from MTS for a fee, and the amount of payment for detailed invoices depends on the requested period. If in your personal account you can find out the statement of expenses for your MTS number account only for six months, then any longer period is available in the store.
The cost of printing upon request for details of the MTS account for the current month will be seventy rubles. The price does not depend on the number of pages in the report.
But if you need to print details for any other period, you will need to pay for it daily. For each day displayed in detail, the operator charges three rubles.
Please note that when ordering a detailed report on an MTS number in your account via the Internet, you can also print it. This can be done even if the order is not placed in a separate document by mail.
It is necessary to prohibit outgoing calls from your phone, for example, if the phone often ends up in the hands of a child, or you do not want to pay for paid incoming calls when traveling abroad. In these cases, the “Call Barring” option from MTS will help. The service blocks: outgoing, incoming, international calls. We will tell you below how it works and how it will help the subscriber.
Description of the Call Barring service
The service allows you to set a ban on the following types of calls:
- all incoming;
- all outgoing;
- all outgoing to other states.
In addition, you can prohibit all incoming messages when traveling within the country and when traveling internationally. foreign countries. Usually such calls are paid, and then the option becomes relevant.
Price
Each tariff has its own cost for the Call Barring service. What is noteworthy is that it is not always indicated. Sometimes you need to connect and disconnect this service to find out how much the fee is. For example, it is 30 rubles per month. You can find out the cost in or in the MTS application. Next to the “Connect” button, the monthly fee and connection price will be indicated.
How to turn it on, turn it off and check
You can activate the option on the MTS website in your personal account or in the phone application:
- Go to the "Services" section.
- Click on the “Available” button, then on the “Call and SMS management” tab.
- Click on the “Call and SMS restriction” subsection.
- Click on the “Connect” button. The cost of the service for your tariff will be indicated next to it.
After you receive a connection confirmation message on your phone, you will need to set up the service. To do this, dial a special command: *Banning code*Access password #Call. Let's look at it in more detail. The ban code is presented in 5 options:
- 33 – prohibits all outgoing calls;
- 331 – prohibits outgoing international calls;
- 332 – blocks outgoing international calls, except those addressed to the “home” country;
- 35 – blocks all incoming calls;
- 351 – incoming in roaming.
The access password consists of 4 zeros – 0000. If you enter it incorrectly 4 times in a row, it will be blocked. Thus, if you need, for example, to prohibit all outgoing calls to other countries, you need to dial: *331*0000* “Call”, limit outgoing calls: *33*0000* “Call”. To recover your password, you need to disable and re-enable the option.
We will describe how to use the service. To do this, type one of the following commands:
- **03*330*[old password]*[new password]*[new password]#. This will allow you to change your password.
- *[denial code]*[access password](*TS)#. With its help, a restriction is set on all types of calls. Below we will explain what a TS is.
- *#[barring code]# – allows you to check whether the service is activated or not.
- #[deny code]*[access password](*TC)#. Cancels one type of ban.
- #330*[access password](*TC)#. Cancels all types of calls.
Don't forget to click on the "Call" button at the end of the command. TS is an abbreviation for the type of telephone signal: voice call, fax, data. Each type has its own code:
- 10 - all types of signals;
- 11 - voice;
- 13 - fax;
- 25 - data (although the operator does not specify what data).
You don’t have to dial TS, then all types of signals will be prohibited.
Now let’s look at how to disable the “Call Barring” service on MTS. This can be done in your personal account on the operator’s website or in the phone application. Just go to the “Connected services” section, select this option and click on the “Disconnect” button. The request will be processed, and then an SMS will be sent to your phone indicating that the service has been deactivated.
How is it different from the “Black List” service?
The “Black List” option also allows you to protect yourself from unwanted calls. You can block international or long distance calls. The subscriber sets the rule according to which the blocking will occur. But it also has a number of significant differences from the service discussed in the article. They are presented in the table.
In addition, the cost of the “Black List” is the same for all tariffs and amounts to 1.5 rubles. per day, and the cost of Call Barring varies among different tariff plans.
Is the option necessary?
If you prohibit all incoming and outgoing calls, then what is the point of using the phone? Therefore, if we talk about the feasibility of the service, then it can really be useful as a temporary measure, for example, when traveling abroad. Or if a phone is bought for a young child, and the subscriber does not want him to call anywhere from it.
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The operator’s financial report is complete information about the client’s balance and his current expenses for the selected period. The call details indicate the telephone numbers and location of the subscribers with whom the conversation took place and its duration, the number and time of access to the Internet and the amount of charges for additional services.
The call printout also records the number of SMS you sent and their cost. The message texts themselves are not saved, so it is impossible to obtain them in a detailed report.
How to get details of calls and SMS on MTS?
Before the advent of the Internet assistant, it was possible to analyze your own expenses only when contacting communication shops. This method is still available today. In order to order a printout of the report, you must present your passport and fill out an application form in which you must indicate how long you need to print the report.
If you need to pay for a report printout at a communication shop, you can receive it absolutely free when you request it in your Personal Account.
MTS personal account – Call details
You can quickly make a printout of calls for any period you request using the Internet Assistant.
1. To do this, you first need to go to the MTS “Internet Assistant” ihelper.mts.ru and follow the “Conversation Details” menu link.
2. At the first stage, the system will prompt you to select the period for detailing MTS calls. This can be done either manually or using a template - “week”, “month”, “3 months”. Once selected, click “Next”.
3. On next step It is possible to order a report at email address(in this case, you should enter your e-mail). If you check the word “Internet Assistant”, the “printout” will appear directly on the browser screen.
4. To save or open details of all MTS calls for a certain period on your computer, you will need to select a format. We recommend choosing “HTML”, then you will have the opportunity to view the details of incoming and outgoing MTS calls without additional programs.
5. At the last stage, you need to check all the data, click the “Order” button and follow the “Ordered documents” link. A report on all conversations on your phone and sent SMS will appear in a couple of minutes. Here you can download previously ordered call details for any period.
You can view the status of your current account without ordering a printout. Whenever you log into your Personal Account, you will see:
- current balance status;
- current expenses for the coming period;
- in case of activation of the service - information about the promised payment;
- rest of the Internet, SMS and MMS package;
- personal account status.
Receiving express details
You can order call details for the last five conversations or SMS of an MTS subscriber using special team *152*1# .
You will receive an SMS in response, which will list your last actions and their payment. If you have not made any calls recently, the text of the message will indicate: “There have been no paid actions in the last two days.”
You won't be able to achieve complete cost control using this command.
How to make call details of someone else's number?
Situations are different and sometimes you need to control the costs of someone else’s number. But getting a printout of another subscriber's calls is much more difficult. If you have a person’s passport and his notarized consent to this procedure, details of his calls can be easily obtained at any MTS salon.
Through the Internet in your Personal Account, you can make details of another person’s calls only if you have his phone number in your hands to receive a password and login.
Thanks to the call detailing service, every client mobile communications MTS has the ability to obtain data on calls made by it, as well as incoming calls. Sometimes there are situations when funds supposedly disappear from the balance. In fact, they may be charged for making toll calls. Detailing the calls will help you determine exactly where the money went. How can you find out the latest calls to MTS? There are several options for using the service.
Options for receiving call information
If a client needs information on how to find out the latest incoming calls to MTS, he can use different ways.
- Personal Area. When logging into the “Internet Assistant” you must provide a phone number and password. If there is no personal account, you need to create one. From the general list of options, select the “Conversation details” section. It indicates a period of no more than six months. Data is sent to email or viewed in your personal account. The client independently chooses the place where the information will be sent. It is also possible to select the report format. When everything you need is selected, you need to click “Next”. The cost of the service will depend on tariff plan client. It takes time to process the data, so the report is not sent immediately.
- Visit to the customer service center. Another way to find out the last 5 calls to MTS or full information about all completed operations - visit the contact center. It is necessary to provide personal information for identification, after which the specialist will fill out the appropriate application. As a rule, such a service is paid. You can get information for free in your personal account.
Many are also interested in how to find out the cost of recent calls to MTS? To do this, just dial the combination *152*1#. By calling *152# you can find out all expenses for the day. The client is provided with information about write-offs made during the day, which is very convenient and makes it possible to correctly distribute funds by refusing unnecessary services.
The most in a simple way How to find out the latest calls to MTS for free is to fill out a request in your personal account. It takes a minimum of time and does not require much effort.
If the user does not know how to find out the latest outgoing calls to MTS, the same call details will come to the rescue. A printout of all completed actions for a selected period makes it possible to view all types of calls. It is also possible to see the number of messages sent and other information as requested.
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