By calling single number Sberbank hotline, the client enters the voice menu of the autoinformer, where he is asked to select a serial number corresponding to the topic of the question:
#9
— translation of the autoinformer into the English version. For example, if the caller is a foreigner and does not know Russian, he can press key No. 9 on the phone to listen to the autoinformer on English language and select the appropriate command. Sberbank is one of the few banks that offers this opportunity.
Please take part in the survey, how long did it take you to reach Sberbank?
0 — quick connection with an operator-employee of the bank’s contact center from any section of the menu.
#1 — Emergency card blocking. If the client needs to quickly block a valid card due to theft or loss, or vice versa, unblock it, then he needs to press key No. 1. For other questions related to plastic, you need to press key 2 in the extended menu.
#2 — Balance and recent transactions on the card. By selecting item #2 in the main voice menu, the client will be able to find out the card balance using a code word encoded in a digital value (digit #1) or an identification number (digit #2).
Code word is a verification word that the client specified when issuing the card in the contract. The identification code can be obtained by calling the call center. In this case, the client must have a receipt in his hands for any transaction made at a Sberbank ATM by entering a PIN code over the past month.
#3 — Services for individuals. Here potential client the bank may find out detailed information on the issuance and servicing of bank cards, requirements for borrowers, loans, deposits, conditions for mortgage loans and other services. There are subsections that correspond to certain numbers.
#4 — Services for legal entities. Here, a potential or current bank client can learn about Internet banking opportunities for business, current products and services for entrepreneurs, etc.
#5 — Bonus program “Thank you from Sberbank.” Here, current bank clients can activate the service, find out the balance of bonuses in their account, how they can spend points, consult about the terms or conditions of the program, etc.
Sberbank does not have a separate menu to find out the addresses of offices and branches, telephone numbers and work hours. If you need to know this information, then you will have to press key #3.
How long does it take to receive an operator response?
You can talk to an employee of the Sberbank contact center and ask a question at any time of the day. However, you can easily obtain the information you are interested in within a certain period of time. The most best time to call to Sberbank hotline phone number- this is the period from 00.00 to 09.00 Moscow time on any day of the week. You will have to wait the longest during the so-called rush hours, which start at 16.00 and last until 20.00. The busiest days are Tuesday, Wednesday, Thursday and Saturday. The average waiting time on these days will be 2-15 minutes, taking into account how busy the line is.
In general, the Sberbank call center cannot be accused of waiting too long; most often, clients wait no more than 8 minutes.
But with the operators themselves, things are much worse. One gets the feeling that the consultants are poorly trained and unqualified, but are as tactful and polite as possible. When calling about the same issue, different operators may give conflicting information, which will be fundamentally different from the information that will be provided at the branch. Unfortunately, such cases are not uncommon, but rather a pattern.
If you live outside the Russian Federation and you need to call your Russian bank, then you can make such a call completely free of charge, or significantly reduce its cost by using our instructions.
This may be useful if, for example, you are in Thailand and created an application to exchange rubles from Sberbank to Thai baht and, when paying for this application, it became necessary to call Sberbank to confirm the payment.
First, you will need to register with an IP telephony operator and receive a login and password. Next, to make calls you will need to use a special program.
Zadarma and SIPnet services have the opportunity, immediately after registration, to make calls directly through their website, without the need for installation additional programs. If you wish, you can also install a program on your phone, for example, Zoiper, and make calls through it.
For Multifon and MTS Connect, you always need to install the program on your phone.
IP telephony program
One of the most famous programs is Zoiper.
Step-by-step instruction on setting up the program for Zadarma: for Android and for iPhone
For other operators, the settings are performed similarly, only different SIP server addresses are used (they will be listed below).
Zoiper itself is only softphone and for it to work fully, you will need to register with an IP telephony operator (analogous to purchasing a SIM card).
IP telephony operators
There are a great many operators providing IP telephony services.
1. Megafon - "Multifon" service(recommended)
The MultiFon service allows you to make and receive calls from your subscriber number MegaFon via the Internet, without using a SIM card.
Call tariffs:
- 8800 numbers: free;
- any Megafon numbers: 1r/min;
- all other numbers in Russia: 1.6 rubles/min.
To use Multifon, you need to be a Megafon subscriber and download the eMotion program (Android, IPhone) to your phone. After logging into the application, you will immediately be able to make calls.
SIP server address for Zoiper: multifon.ru
SIP server address for Zoiper: absent (use your own application)
SIP server address for Zoiper: sip.zadarma.com
SIP server address for Zoiper: sipnet.ru
CallBack service in Sberbank
In the Sberbank Contact Center you can order a free call back to your phone number in any country in the world. To do this, you need to call in any way Contact Center bank, inform the operator that you are abroad, dictate your foreign phone number and ask them to call you back. Within 1-2 minutes, a Sberbank operator will contact you by the specified number phone. Incoming call to a local number is usually free.
Telephone numbers of some Russian banks
Sberbank:
General line: 88005555550; +74955005550
Sberbank Premier: 88005550255; +74956690638
Alfa Bank:
General line: 88002000000; +74957888878
For VIP clients: 88001008866 and +74957868866
Tinkoff:
88005552550; +74956481111
There is the possibility of free calls from the bank’s website and through the mobile application.
VTB 24:
88001002424; +74957772424
Technical questions: +74957717824
Vanguard:
88003339898; +74957377373
It is possible to make free calls from the bank's website.
Gazprombank:
88001000705; 88001000701; +74959137474; +74959137999
Russian standard:
88002006200; +74957480748
It is possible to make free calls to the bank via Skype: rsb_ru
Promsvyazbank:
88005552020; 88003330303; +74957873333
It is possible to make free calls from the bank's website.
HomeCredit Bank:
88007008006; +74957858222
It is possible to make free calls from the bank's website.
If you are the owner bank card Sberbank and you have activated the Mobile Bank service, then you can pay our bills directly on your own computer.
If you made an order from the site, be sure to wait for an invoice for payment. Do not pay for goods ordered through the site without receiving an invoice for payment from our managers (even if you know our bank details), since the availability of goods on the site may sometimes not correspond to its availability in the warehouse.
In case of payment of an invoice issued more than 3 business days ago, be sure to make sure that all goods on the invoice are available in our warehouse and reserved. Go to the Sberbank OnL@yn website. Log in. To do this, enter your user ID and password in the appropriate fields and click the "Next" button. Get user ID and permanent password You can through the self-service device of Sberbank of Russia or using the Mobile Bank service
Next, to log in securely, you need to enter a one-time password. If you want to confirm your login with an SMS password, click on the “Confirm via SMS” button. To confirm with the password from the check, click on the “Confirm by check” button.
Enter your password and click the "Confirm" button.
You can learn more about authorization in the Sberbank OnL@yn system by reading the user manual or watching the video instructions.
In order to pay for your order, select the “Payments and Transactions” tab in the main menu of the site. Next, click on the “Payment by details or receipt” icon.
Then enter all the information in the appropriate fields necessary information to make a payment:
1. In the “Account number” field, enter the current account number of our company: 40702810638210101414
2. In the “Recipient INN” field, enter the numbers: 7733088979
3. In the “BIC” field, enter the following numbers: 044525225
4. Then select which of your accounts the payment should be debited from and click the “Continue” button.
In the “Name of the recipient organization” field, indicate: VENDORS LLC (exactly one way and no other way!) and click the “Continue” button.
Then in the “Payment purpose” field, indicate “Payment on invoice No.* for **, including VAT - *** rub ** kopecks” - (where * is the number and date of the invoice sent to you for payment, ** is the short name goods, *** ** - the VAT amount indicated in the invoice) and click the "Continue" button.
In the "Payment Amount" field, enter the full amount of your order, which is indicated in the invoice for payment and click the "Continue" button.
Carefully check the payment details and then confirm the operation with the SMS password or password from the check. If you want to confirm your login with an SMS password, click on the “Confirm via SMS” button. To confirm with the password from the check, click on the “Confirm by check” button.
Enter your password and click the "Confirm" button.
If you did everything correctly, a window like this will appear in front of you, notifying you that the operation was successful.
If, after reading this section, you still have questions regarding payment for orders at Sberbank Online, do not hesitate and feel free to ask them to any of our managers.
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