Every subscriber should know how to call an MTS operator from a mobile phone for free - this is not just a recommendation, but a necessity that may be needed at any time. In the modern world, there is nothing more important than time and, as we know, to solve an issue related to mobile communications, you always need to know the MTS number. After all, when it is not at hand, you have to look for solutions on social networks or visit the nearest communication store in person.
On the official MTS website and on specialized portals you can find a lot of useful information about tariffs, satellite TV, roaming settings, connection or disconnection additional options to the number and much more. Unfortunately, in most cases, the issue can be resolved by a technical support specialist who you need to call directly.
Instructions on how to call the MTS operator for free
Contact numbers used by the operator can be dialed both from a regular phone and from a mobile phone; there is also a separate number for subscribers who are in roaming.
You can call MTS using the following numbers:
- 0890 – you should remember this short number. It is intended for calls from mobile devices in the territory Russian Federation. When making a call, the automatic assistant will tell you by voice the sections to which the topic of the request relates. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator; this can be done using the numbers 5 and 0 immediately after the connection.
- 8 800 250 0890 - some subscribers are interested in: “How to call the MTS operator from a landline?” 8800 is a direct number that you can call not only from MTS, but also from other mobile operators or landline phones in Russia.
- +7 495 766 0166 – this number needs to be written down in your phone book before traveling abroad, because this is the number you need to call while roaming.
Attention to subscribers: unfortunately, every year it becomes more and more difficult for the company to cope with the flow of incoming calls to the hotline, so the waiting time for a free operator can range from 5 to 40 minutes (sometimes more). Place your phone on speakerphone to know when a technical support specialist is available.
I can’t call the MTS operator
When a problem occurs with equipment due to high overloads or simply due to a breakdown or malfunction, it is almost impossible to reach MTS, whether from a mobile phone or from home phone. In such situations, there are several solutions, of which the following can be considered working options:
- . Free service, where you can independently find out a lot of useful information, connect or disconnect services, read in detail about and, if necessary, configure everything.
- Application " ". Here you can also solve most issues yourself, without the help of a specialist. Just go to the application and look at its functionality; 95 out of 100 questions can be answered here.
- The official website and its support service are available online. Go to and select the desired item from the “Help” section. This screen will display the main categories, the sub-items of which contain “Frequently Asked Questions” pages where you can get an answer to the question.
- Social media. Company " Mobile television systems» actively develops social networks. On this moment you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is very convenient way communication, because the average response time does not exceed a minute. You can find links at the bottom of the site.
- MTS communication salon. If you are unable to get through, or the specifics of the problem are more complex (services, websites and social networks did not help), we recommend contacting the nearest branch of the company. It is advisable to have a passport with you, on which the number is registered, to identify the client.
Interesting information: in the Republic of Crimea during the first years of work mobile operator There were problems with feedback that were resolved technically. Find out more about this at this link.
MTS strives to develop and improve the quality of its services. IN special form, below on this page, you can leave a positive or negative comment about the operator’s work. Indicate the level of expertise and assistance that was or was not provided in resolving the issue. You can also help others by responding to their comment or review.
MTS includes a help rating function when calling, so you can leave feedback immediately after it is completed. If the robot has not notified you about this, you can ask the operator to enable this feature or dial the required numbers yourself before calling.
Interesting fact: for those who value time and don’t like to wait, the operator has provided the function of a paid connection with a specialist without a long wait. You can hear a robot prompt about this when the line is busy.
Feedback for corporate clients
Legal entities and enterprises that are serviced by the company under a contract can call other phone numbers or use the chat on the official website.
Some issues are difficult to solve without help help desk MTS, but it’s not always possible to get through on the first try, so the MTS company has provided several options for communicating with the MTS Russian operator:
Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.
How to call from a mobile?
We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - Additional Information will help to avoid a lot of problems that tend to arise when moving “from words to deeds.”
So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but real person, whose job is to listen carefully to your problem and help solve it, focusing on the characteristics of a specific situation. Now step by step.
As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.
How to contact from another network?
Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone. 
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).
The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu. 
As a rule, there is nothing complicated: you just need to select the command called “ Technical support", after which you will be redirected to the operator.
Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. Call fee the specified number is not charged by MTS, withdrawals are only possible at the initiative of your network operator, but most large companies do not do this.
How to call from a corporation?
If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.
Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.
Unified toll-free MTS customer support number:
8800 250 0890 /Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.
How to call MTS?
A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service With mobile phone
, connected to cellular network MTS, please use free short phone help desk and technical support 
(only for MTS subscribers in Russia).
To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, For free communication with MTS support operator use phone number 8800 250 0890.
To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that for connecting some additional services Charges may apply in accordance with operator tariffs. MTS call center operator?
Single toll-free support number for the MTS group of companies:
8800 250 8 250By to this number customer support is provided cellular communications MTS, Internet and television MTS and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.
Support number for calls from Moscow and abroad:
+7 495 766 0166When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.
Calls to a landline number contact center +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.
MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing tariff plan, providing information on the account, blocking the SIM card and other requests. You can contact support 24 hours a day.
MTS subscriber personal account
The MTS group of companies combines three areas: mobile connection MTS, etc. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.
Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure of connection personal account, with any requests and comments on its work, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.
MTS online customer support
Couldn't quickly get through to the MTS operator help desk? Then contact us through the special section feedback on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) at email to the official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.
MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.
Do you prefer to follow latest news operator MTS in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and helpful information for subscribers in a short form.
Cities in which MTS operates
MTS customer support operates in the following regions and cities of Russia:
Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda Region(Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal Territory (Chita), Ivanovo region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region(Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), Republic of Tyva (Kyzyl), Tyumen region(Tyumen), Udmurt republic(Izhevsk), Ulyanovsk region(Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr) ), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).
Additional information on special MTS tariffs and on our website.
Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current background information by phone 24/7 hotline“Mobile Tele Systems” (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of January 2019.
To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All yours additional questions, including “ ” or, for example, “What is the MTS operator number”, will be reviewed and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.
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