Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.
If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.
Warranty and responsibility
A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.
Half the success in Apple repair is the quality and reliability of spare parts, so a good service works directly with suppliers, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.
Free diagnostics
This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.
Service repairs and delivery
Good service values your time, so he offers free shipping. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.
Convenient schedule
If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00
The reputation of professionals consists of several points
Company age and experience
Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.
How many masters in areas
If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices
Technical literacy
If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.
If a similar folder appears on the screen of your MacBook when you turn it on, this means that the device has encountered a boot problem (the system cannot retrieve the information that was saved on the hard drive).
The main reasons for this error may be the following factors:
- mechanical damage to the device - especially those related to the hard drive itself (if dropped or strong impact internal mechanisms can be easily damaged);
- wear and tear of the hard drive - any mechanism has its own service life (even if you don’t use your laptop often, there comes a time when HDD stops working);
- faulty cable - between hard drive And motherboard a special cable is installed that ensures their interconnection (this part is very easy to damage, since it is quite thin);
- Incorrect installation of the Optibay adapter during the device update process.
MacBook can't see hard drive
If your device no longer sees the hard drive, then this could be either a simple system failure or a more serious problem that you cannot solve on your own. To determine whether your hard drive needs replacement or can be repaired, you need to have it professionally diagnosed.
To solve the problem, the following steps are taken:
- The specialist checks the functionality of the hard drive, as well as other internal mechanisms.
- The entire system is being checked.
- Disassembling the MacBook using special tools (to avoid damaging fragile parts).
- Checking the disk operation on another computer.
- If the hard drive cannot be restored, then it is replaced.
- Carefully assembling the laptop.
What to do if the SATA cable of your MacBook hard drive is damaged?
Typical symptoms of this malfunction are that the laptop stops booting or does not do so every time, and a folder with a question mark appears on the screen. To get rid of the problem, you need to carry out diagnostics, replace the SATA cable, and test the system. The cable most often fails:
- if the Optibay system is not connected correctly;
- at the end of its service life;
- if crumbs or other particles get inside.
Every Mac Book user should understand that accurate diagnosis can only be carried out by a specialist. It is not recommended to independently find out the causes of the problem or correct them.
Every Mac user, be it MacBook Pro, MacBook Air or desktop computers Apple may encounter a similar problem - the Mac does not boot, and a folder icon with a question mark inside is displayed on the screen. At the same time, the operating system does not load beyond this screen. Depending on the version of the installed operating system, it may look like this:
What does it mean when Mac shows a folder with a question mark?
This means that the Mac does not see or cannot correctly recognize the boot volume from which it needs to boot the operating system. The reasons for this can be different: from damage to operating system system files to hardware failure hard drive or hard drive connecting cable.
Of course, it is impossible to find out the exact causes of the malfunction without diagnosing the computer, but you can determine some things without contacting service center it's still possible. If your Mac won't boot and you see a folder with a question mark on the screen, try the following: Turn off and then turn on your computer. When turning on, press and hold Alt key. If after this the screen displays a list of available boot disk volumes and among them is the “Macintosh HD” volume (the standard name for a MacOS boot volume), then most likely the problem is software in nature. If the list is not displayed, there is a possibility of hardware problems.
What to do if Mac shows a folder with a question mark?
If your Mac computer does not start and a folder with a question mark appears on the screen, depending on the cause of the problem, the solution may be different:
- If the problem is software in nature, then, as a rule, everything can be solved by simply reinstalling the operating system. In this case, the ability to save data directly depends on how critical system errors that caused the computer to malfunction. If you can access the files of the boot volume by downloading through an external system, then it will be possible to save user data; if the system errors are so critical that there will be no access to the boot volume, reinstall software, alas, you will have to without saving the information.
- If the problem is hardware in nature, you should clarify the true reasons for its occurrence. So, for example, on MacBook models that have a hard drive on board, and not solid state SSD drive, the hard drive cable can often fail and must be replaced. In this case, provided that the hard drive itself is in order, all user information remains in place. The hard drive itself may also fail, and if this is the case, then it is replaced with a new one, and the ability to extract data from the old one, if necessary, is determined by the service center specialists.
In a service center, it is very easy to determine the reasons for a computer failure, because the necessary equipment and software are available, and the craftsmen have extensive experience working with Mac computers. You can read more about Mac repair in the corresponding section of our website: " ".
If you are faced with the fact that your Mac does not boot, a folder with a question mark is displayed on the screen, contact us - our technicians will diagnose your computer and offer a high-quality solution. - We will always be happy to help solve your problems.
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4 comments to the article "What to do if Mac shows a folder with a question mark"
Hello Ruslan!
As already described in the article, there are two most common reasons.
The first one is solved in 1-5 hours, depending on the amount of information on your Macbook. (it will need to be preserved) at a cost of 1500 to 2500 rubles
The second, as a rule, is resolved in 3-6 hours, and here the exact cost can only be announced after diagnostics and how we determine which hard drive you should install to replace the failed one. The price may also include work to save information from your non-working hard drive. (if data is important to you)
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A folder with a question that appears when loading a MacBook indicates that the device could not find system files, necessary for work. In some cases, a folder with a question mark appears for just a few seconds, and then the laptop continues to boot. normal mode. To avoid this during subsequent startups, you must re-select boot disk in MacBook settings. To do this, in the Apple menu you need to select “ System Settings" and click on the "Boot volume" item. After this, all that remains is to select from the list of available volumes the one that is usually used when booting the device. By default, this volume may be named Macintosh HD.
If after these steps, when loading the MacBook, the folder with the question appears as before, then it is necessary to take other steps aimed at detecting the system software by the MacBook. To do this, turn off your MacBook using the “Power” button and turn it on again while holding the “Option” button. After this, the boot manager window should appear on the display, in which you need to select the boot volume.
It happens that there is no boot volume in the boot manager or it is there, but is marked with a prohibiting icon. In this case, you need to select the Recovery HD volume intended for system recovery and try to boot from it. You can also try to solve the problem using Disk Utility from the Utilities menu. In the program menu, select the Macintosh HD volume and go to the “First Aid” item. In this menu there is a “Repair disk” button, by clicking on which you will start checking the disk for errors and debugging it. After the message about the completion of the scan and recovery appears, the MacBook must be restarted.
If you try to boot your computer while pressing“Option” / the system does not display any logical drives, then most likely the problem is related to failure of the HDD/SSD drive and its replacement is required. The malfunction can also be caused by a failed hard drive cable. In such cases, you should not experiment with attempting repairs “on your own”, but it is better to immediately contact a qualified service center. Diagnosis of such a malfunction, if all software and hardware is available, occurs quickly, which will save your time and money.
In some cases, all of the above are ways to start loading MacBook may be powerless and there is a possibility that you will have to resort to reinstalling the operating system. The apparent simplicity of this process should not be misleading and become a reason for experimentation, because correct installation The OS depends on the stable operation of your device. If you are not a confident user and have never performed such a task, then it is best to entrust the reinstallation to a service center specialist, who will certainly cope with this task quickly and without problems.
Clues to the cause of a Mac startup problem can be found by analyzing the boot process. Problems may be related to power, battery, motherboard, faulty operating system or problems with account user. Macs are reliable machines, but like all machines, they break down from time to time.
If you understand where the problem arose, you will understand how to solve it. Disable all external peripherals(disk drives, printers, etc.)
The following questions can help you figure out why your Mac won't turn on:
Does the system turn on?
If your Mac won't turn on at all, it's likely due to a power failure or problem with the motherboard, a blown fuse (on desktops), a dead battery, or a bad charger (on laptops).
A power failure is sometimes accompanied by an intermittent sound. This is usually a burst capacitor. The power supply may fail completely or partially—the fans may work, but the Mac will not turn on. Luckily, laptop power supplies or chargers are relatively inexpensive.
Laptops have extra power in the battery. Broken batteries may prevent your MacBook from booting. Remove the battery from your laptop and try to boot without it.
Macs also have another battery called PRAM (or NV-RAM). It stores data about network settings, boot hard drive selection, etc. If the date gets lost every time you turn it on, then you need a new PRAM battery A dead PRAM battery can prevent your Mac from booting or cause strange behavior.Sometimes just charging the battery for 30-60 minutes will allow your computer to start up.
Does it make any noise?
Some may find it quite strange to listen to your computer, but it can provide useful clues if you're having trouble starting up. If your Mac doesn't make any sounds or you can only hear the sound of the fan, then it's most likely a power or motherboard problem.
Sometimes the Mac will turn on, but the hard drive will crackle, spin up violently, or make strange noises. This may indicate that the hard drive is failing. Sometimes, turning it on/off several times can help, but we do not recommend working for a long time under such conditions. In the future, the hard drive may be completely destroyed. Need to do backup copy data and replace the hard drive.
Strange roaring sounds that periodically occur from the fan may be a sign that the cooler is suffering a slow death. Fans are fairly inexpensive and easy to replace.
Boot sounds and flashing lights
The Mac's boot chime is more than a sound brand. It indicates a successful hardware test. If you don't hear a chime, but only one tone or multiple tones, or see a flashing light, then this means that your Mac has a hardware problem. This May be motherboard, bad RAM, video card, etc.
Problematic RAM may be common problem for all Macs. On newer Macs, a pattern of flashing lights may indicate this problem. Fortunately, it is easy to identify. Just remove one stick of RAM and try to start your computer on one, then boot on the other stick. This way you will find the bar that was failing. On the Internet you can easily find instructions for replacing RAM for your Mac.
If RAM is not the issue, check the Apple Knowledge Base for information. Unfortunately, unusual sounds often mean that you need to contact a service center. These sounds are sort of the "Check Engine" sounds for the Mac world.
After the screen turns gray and the hardware tests are completed, the Mac looks for boot volumes. The software at this point begins the process of starting the system.
Flashing folder with question mark
A flashing folder with a question mark means that your computer cannot find the boot disk. This indicates errors in the system or that the hard drive is failing.
Use the DiskWarrior utility to fix all major boot problems. You can also try Apple Disk Utility or other third-party software such as TechTool Pro or Drive Genius to try to repair the drive. If checking with these programs says that the hard drive is stable, you should reinstall MacOS.
If the Apple logo appears, your Mac has found the boot partition and will begin loading Mac OS X.
Apple logo with rotating gear
As soon as the spinning gear appears, the BSD kernel begins loading device drivers. Soon after, it issues commands to the lunchd process. This is how UNIX systems work.
What does it mean to us mere mortals when a Mac freezes at the Apple logo or the spinning gear logo. This may indicate an error in the operating system, or an error in accessing internal or external device, but this is the least likely.
Reboot in safe mode may help so that the second, normal boot will function normally. Hold down the Shift button at boot to boot into safe mode. You can also try DiskWarrior, if it doesn't work, you may need to reinstall MacOS.
Blue screen or empty desktop
After the operating system has completed loading, the login window takes over the further loading process and takes you to the desktop.
Stuck on blue screen, on the login window or on an empty desktop usually means a problem with user accounts. Corrupt fonts or settings files (.plist) are the most common culprits. Create a second administrator account in order to troubleshoot loading problems. You can also try booting into Safe Mode, as it bypasses non-standard fonts and startup items that you can then remove from your computer.
Kernel panic
You must restart your computer, no options. Kernel Panic is a breakdown of the operating system with a historically colorful name. Mac "falls" come in many forms - the spinning beach ball is perhaps the most famous. Apple managed to scare many users with this window. This is accompanied by the screen slowly darkening from top to bottom until a warning message appears in multiple languages:
Kernel Panic can occur at almost any point in the boot process and may indicate a bug in the operating system, incompatible kernel extensions, or a hardware problem. Try booting into safe mode and disabling third-party extensions. If this does not help, try removing the peripheral equipment, remove RAM, PCI cards, etc.
Boot from another drive to troubleshoot.
If your Mac has a disk drive, you can boot from the disk. Once the installer starts, run Disk Utility or reinstall your MacOS. You can also boot from a USB flash drive if it is labeled as a bootable flash drive.
You can also use a clone of your hard drive to boot into the system. Not only can you save data from the main hard drive, but you can continue working if the main hard drive fails.
If the above methods do not help, come to our service center, we will quickly and efficiently troubleshoot your Mac.
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