One morning you discovered that your Samsung Galaxy J5 Prime does not turn on, although everything was fine yesterday? By the way, this is not the worst option for the phone to go into the “does not turn on” state - it is much worse when this happens after a fall or water (or other liquid) contact. Lyrics aside, your Samsung Galaxy J5 Prime can still survive, and it’s not always expensive.
When Samsung Galaxy J5 Prime won't turn on, the first thing it needs is diagnostics. We offer it free of charge - we will find the problem and inform you of the conditions and cost of repair. Our engineers will first check the simple, most common reasons why your smartphone might stop turning on. It could even be just a broken display, button, or battery. We will find out exactly the reason and let you know!
What could cause the Samsung Galaxy J5 Prime to stop turning on:
The display module is broken and you simply cannot see the image
The battery has failed
The system connector is broken and won’t charge, the phone is dead
There is a short circuit in the circuit on the board
Components of the motherboard may have come off when dropped.
Doesn't turn on samsung phone, what to do?
There are not many reasons why a Samsung phone won’t turn on. Some can be dealt with on your own, while others can best be eliminated by contacting specialists from a specialized service center. Below we have listed possible problems in the operation of your gadget.
Charger fault and connector
You need to carry out simple diagnostics yourself and eliminate the most obvious faults. Inspect the charger - the cord, block, plug and connector on the phone itself. If you find the slightest mechanical damage, you should replace these elements: purchase a new original charger and repair the connector.
It is important to use the original charger, since the declared power must meet the hardware requirements of the gadget.
Battery malfunction
A very common phenomenon is deep discharge. battery. Telephone Samsung turned off and does not turn on, while remaining fully operational. This happens when the discharge and recharge regime is not followed and when using a non-native device. charger. Try charging the gadget for a long time.
The device will not turn on or operate stably if the battery fails. Inspect the battery or the phone itself for swelling.
Any unevenness, swelling, or oxidation means that the battery needs to be replaced with a new one.
Malfunction of the power button or its cable
A fracture in the power button cable will also be the reason why the phone does not turn onSamsung Galaxy S6, S5, S4, S3, S2, mini, Duos, A5, A3, J5 Prime, Grand Prime, G350Eand other models. You can, of course, disassemble the phone yourself for inspection, but it is best to contact Samsung phone service, where experienced specialists will carry out professional repairs.
Screen (display) malfunction
When you try to turn on your smartphone, listen to the sounds, adjust the volume level, and look at it from different angles. It is possible that the phone itself is working, but the screen backlight or the display itself is not. This could be a manufacturing defect (this happens extremely rarely with devices of this brand, unless, of course, you already have a copy installed), or due to mechanical damage or moisture.
Software problem
When malicious applications are active, there is no anti-virus cleaning, no cleaning of software junk (cache), or installation of a large number of applications from little-known and unreliable manufacturers, failures very often occur. operating system Android.
There are several options to solve this problem:
Remove the SIM card and flash drive and get started. You have to get into Recovery menu for a full reboot or factory reset. To do this, hold the volume control up and the power button for a long time.
If there is no reaction, then contact a specialist for flashing. You can change the firmware yourself, just use software from the manufacturer's official website Samsung.
Liquid ingress and mechanical damage (impact, fall)
Negative external weather factors, liquid ingress, shock, intense shaking and falling can cause significant damage to the smartphone's hardware.
A hardware defect means failure motherboard, microcircuits, transistors, cables, power controller. The phone does not turn on and does not respond to Android charging and requires the intervention of service center specialists.
Galaxy J5 is a real bestseller in most countries of the world. The 2015 model is in great demand to this day: powerful processor, 1.5 GB random access memory, a 2600 Amp-hour battery... all at once, and at a price everyone can afford! However, Samsung galaxy j5 sometimes does not turn on, even without reaching the end of warranty service several months.
The “transformation” of a modern smartphone into a “brick” occurs absolutely suddenly - the device simply stops responding to presses Power buttons, to charge the battery and try to start it from the engineering menu.
If your Samsung j5 prime does not turn on, do not rush to look new phone in online stores! With a high degree of probability we will say: it is more than possible to “revive” the flagship from Samsung. Today we will talk about what to do if the Samsung galaxy j5 prime does not turn on, what are the causes and consequences of the breakdown - and also how to try to fix the problem yourself.
If the screen is cracked, then you cannot do without a visit to a trusted service center! And even if the warranty period has not expired, get ready to spend several thousand rubles. If your Samsung J5 does not turn on after a fall or shock, you need to check several parameters:
- Externally inspect for cracks on the screen and body
- Do the required buttons work?
- Remove the cover and inspect the device for damage
- Pull out the SIM card and memory card
- Do a hard reboot
If it doesn’t help, then you should go to a service center; you won’t be able to fix this yourself. For the future, we recommend purchasing a case or protective glass. The cost of accessories for Samsung J5 is low, but they will protect you from unnecessary expenses on restoring the touchscreen, charging controller and other “vital” elements of your smartphone.
Samsung Galaxy J5 Prime won't turn on after software update
Often the phone “dies” even after updating the firmware. Let us remind you that the J5 comes with Android 5.1.1, and you can update the OS to version 6.0.1. Many users note that after updating the software, the phone only responds to charging.
If the combination of “three keys” (Power + volume up + Home) does not help, it’s better to give away your smartphone to an experienced master. The cost of replacing the firmware is low, and the repair period is approximately 1-2 days after the request.
Samsung j5 prime won't turn on - charging problems
If the screen back cover and others external elements The phone is intact - perhaps the charging controller has come loose. Try charging the phone with a different charger or rearranging the battery - if such actions do not help bring your Samsung J5 back to life, then it only needs to be repaired in a workshop.
In any case, if your Samsung J5 Prime was able to be “revitalized” after repair, the phone will last for several more years without problems!
Option 1
1. First turn off the gadget2. Clamp Volume(+) + Inclusion for a while
3. Stop pressing the buttons when the Android icon or brand logo appears on the display
4. In the menu that appears, select Wipe Data/Factory Reset using the buttons Volume Setting and confirm by pressing the button Inclusion
6. At the end, to complete the reset and reboot process, click the reboot system now item
7. The reset process is completed after the phone reboots
Option 2
1. Open Phone Settings2. Next point Recovery and reset
3. Then select Reset settings
4. Click the Reset button and agree to the destruction of personal information
5. After the gadget restarts, the reset process can be considered complete
Samsung Galaxy J5 Prime factory reset
Attention!
- Images or videos for some operations may not match your phone model.
- When the factory reset is completed, all personal data and applications that are installed in internal memory, will be destroyed.
- To full reset The settings have been completed completely; the battery needs to be charged approximately 80%.
Mobile phones from Samsung are famous for their high build quality and stability software, however, sometimes all sorts of problems happen to them. One of these problems is the inability to turn on the device using the Power button. There may be several reasons for this phenomenon. Let's look at why the smartphone cannot turn on and how to get out of this situation.
Possible reasons for Samsung not turning on
There are many factors that negatively affect work mobile devices, however, they can all be combined into two groups:
- Mechanical (hardware). Consists in the failure of a specific element or module.
- Software. Caused by malfunctions of the operating system or firmware.
If it is difficult or not at all possible for the average user to repair the mechanical part of Samsung at home, then it is quite possible to deal with software damage on their own.
Mechanical damage to the phone and how to fix it
The most common mechanical failures of Samsung smartphones are:
- failure of the charging or power cord;
- expiration of the battery life or its loose fit to the contacts of the gadget;
- Power button wear;
- power controller malfunction.
Planning to find out why it won't turn on mobile phone Samsung, the first thing you need to remember is after which the specified problem appeared. So, if the device has been subjected to a strong shock as a result of a fall or moisture has penetrated under its body, most likely printed circuit board any element has come off. In this case best option– give the mobile phone to a workshop, since it is not worth disassembling it yourself, especially if it is under warranty service.
If there are no prerequisites for any breakdown, check the condition of the charger and cord on another phone. For everyone modern smartphones The charging process is indicated by an LED indicator. If it glows, it means charging block fine.
The next step is to examine the battery. It is performed as follows:
If you suspect that the Power key is to blame for all the problems, it will need to be replaced with a new one in service center. You can make sure that this particular element has failed as follows:
After completing these steps, Samsung should turn on. The only condition is that you can control Android via ADB Run only when the “USB Debugging” function is running. If it is not involved, nothing will work out for you.
For other mechanical faults, it is better to take the phone to a specialist.
Samsung software glitches
Mobile devices may also not turn on due to software glitches. Quite often this occurs after independent firmware Samsung or unlocking Superuser rights.
If Android does not load on your smartphone, first try through Recovery Mode:
If you are unable to load not only the OS, but also the recovery environment, the only way out is a complete flashing of Samsung. This can be done through the Odin program.
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