From time to time, mobile phone owners have to face the problem of decreasing funds in their account. Often, when contacting the specialists of a company providing communication services or viewing the details, it turns out that a number of options are activated on the number that subscribers have never even heard of. Most additional newsletters and packages offered by mobile operators, such as MTS, are paid. For some, the subscription fee can be charged every day, for others - once in a certain period.
Noticing small changes in balance that occur on a daily basis is not so easy. Payment per period (some amounts may exceed 100 rubles) attracts more attention from the subscriber. Periodic MTS services - what they are, how they are connected, what actions should be taken to deactivate, how to check what is activated on a number - we will consider all these and other questions in this article.
What is meant by “recurring services”?
The mobile operator MTS has in its arsenal a wide variety of options and additional services. Some of them are included in the basic category and are provided without a subscription fee (possibly even without an activation fee), while others require a fee. These may include:
- various newsletters (news, entertainment, adult categories, etc.);
- service packages (minutes, megabytes, SMS and MMS);
- additional services that allow you to receive discounts on communication services, for example, when you are in roaming, unlimited Internet, etc.
Periodic services mean those options, mailings or packages that are valid for a specific period of time (for example, within a month). As a rule, these are some kind of promotional services or offers. Funds can be written off for them either daily (the payment amount represents the average value calculated from the total cost in proportion to the days in a month or week) or one-time, for example, upon connection.
The full list of MTS services can be viewed on the official portal mobile operator in the appropriate section.
How can I disable periodic services?
The subscriber has the opportunity to independently disable periodic MTS services. What does this mean? Most services are managed via a mobile phone: SIM card menu, USSD requests, Internet self-service system. If you cannot get rid of unnecessary services using these methods, you should contact the employees of the mobile operator company (by phone or in person, in the office). To deactivate the options, you will have to go through identification procedures: by phone - clarify the details of the owner of the number, as well as his passport; in the office - present an identification document.
How to view services on MTS that are connected to a number
If the subscriber has doubts about where the funds are going from the account, and there are suspicions that any additional services are connected, you should find out whether they are justified. For this you can use any in a convenient way: via mobile phone, Internet, with the help of an employee of a company providing communication services. The most convenient option for viewing the status of the number and managing connected options and services is the user’s “Personal Account”. Here you can get complete information and get a list of MTS services that are activated for this subscriber.
View services via the Internet
In order to use this method, you need to visit the official resource of the MTS company and go to your “Personal Account” (you must have a mobile phone at hand). On the main page of the site, in the upper right corner, click on the “My MTS” icon and enter the required data. All information on the number will be reflected in the “Personal Account”. In the “Services” section, you can check the currently activated services and subscriptions. Not only the available options, but also the options available for the number are displayed here. How to refuse MTS services through the “Personal Account”? Opposite each option, control commands are available - “activate” and “deactivate”.
Receive information about services by mobile phone
If it is not possible to visit the user’s “Personal Account” on the Internet, then you can quickly obtain data using a USSD request. The information will be sent to the subscriber in the form of SMS. The cost of MTS services activated on the number will also be indicated in the text notification along with combinations for disabling them. To use this method of obtaining information, you must c mobile number dial the sequence of characters: *152*2# (if the command does not work, you can also try *152#). Subscriptions on a number are checked using the command *111*919#, which allows you to manage them (disconnect/connect).
How to refuse MTS services through customer service
Another way to find out which periodic MTS services (what they are, we explained earlier) are activated on a number is to call the subscriber service at 0890. After connecting, you can use the automatic one and find out necessary information. To dialogue with a customer service employee, press “0”. Do not forget to prepare the passport data of the number owner, otherwise the data may be refused, since information regarding a specific number is provided only to the owner of the SIM card.
Useful MTS services
Among the company's offered options you can find free services MTS, which can be really interesting and useful. Among them, we can highlight the ability to talk “in minus” (the “On Trust” option, provided free of charge). The minimum threshold is 200 rubles, the maximum is the amount of expenses per month x 1.5. It is provided to subscribers without prior connection. If necessary, you can refuse it.
“Promised payment” (MTS) is another service that can help out in a situation where there is no money in the account, but it is necessary to use communication services. You can borrow up to 800 rubles for three days from a mobile operator (the service is provided for a fee, the amount of payment depends on the amount of the promised payment). Activation is possible by command *111*123#.
For lovers of long calls, there are various packages with the number of minutes included and providing discounts on certain destinations. To surf the Internet with mobile device You can also select an option, for example “Bit” (75 MB/day free for a subscription fee of 150 rubles/month), etc.
Sending a request *110*subscriber number# will allow you to send the right person a request to call back at a time when the account does not have the funds necessary for the call. A request to top up the balance of your number can be sent to another MTS subscriber using the command *116*subscriber number#.
Conclusion
Periodic services of MTS - what are they: useful services or just a way to receive money from subscribers who do not need it? This question can be answered differently in each specific case. All clients of mobile operators should regularly check the list of services that are activated on their numbers in order to avoid misuse of funds. The list of options available for use includes a lot of useful and worthwhile ones, for example, “Promised payment” (MTS), which will not allow you to remain without communication if you lack funds. If it is impossible to independently determine why money is being written off from an account and the above methods did not help to find out why money is being withdrawn, it makes sense to contact specialists contact center mobile operator. Specialists will not only help explain whether there are any paid services on the number, but will also help to disable them. You can also contact the company office staff for help.
Users often ask the question: “How to find out the date when the subscription fee for services is written off?” For this purpose, Megafon has provided a service for detailing expenses, where you can get information for any period within 3 years. As a standard, the operator has set the balance to be written off on the first of every month, and for this to happen, the balance must have the required amount to be written off.
How to check the date of the last debits
To receive information about why money is debited from your account, you should send a USSD request to *512#. After this it will arrive text message, where a report on the last 5-10 charges for services will be indicated mobile operator. SMS are not charged, regardless of the user's tariff plan.
Important! The number of charges depends on the region where the subscriber is served (for example, in the Moscow region the user will receive a report on the last 5 withdrawals, in St. Petersburg - about 10).
How to get transaction data for the last 7 days
Information about paid transactions for the past week can be obtained using one of the options:
- Dial USSD code *113# and press the call key. Next, the user will receive a notification in the form of an MMS, which will contain complete information about the paid actions carried out.
- Send a blank text message to number 5039. After this, the user will receive a breakdown of expenses in the form of an MMS.
- Send an SMS to number 5039, where you indicate your e-mail, to which the company will send a printout of the subscription fee for the past week.
For sending a report, a subscription fee of 21 rubles is debited from the Megafon user’s balance at the time the request is sent.
Information about transactions for the last month
Data on all expenses can be found in two ways: in the form of compressed information or full details of a paid service
Monthly bill. Condensed way information is called “Monthly Account”. The function can be activated in the MegaFon operator’s salon or on official resource companies through your Personal Account. To do this you should:
- open the “Services” section;
- item “Statistics and details”;
- indicate your e-mail in the field that appears;
- configure functions for receiving a response to a request;
- activate the service.
With this service, the subscriber will receive monthly information about the balance expenses for the specified email. The service is provided to all Megafon users free of charge.
Detailed details of paid functions. To order a detailed report on all cash expenses on the number indicating complete information, you should contact Megafon support service - 8-800-550–05–00 (calls are free) or 0500. Remember that the operator will ask for passport data, so you need to prepare the document in advance.
The service can also be activated in the salon cellular communications. Here you will need an identification document. In certain regions of the state this function can be activated by logging into your Personal Account on the official Internet platform of the mobile operator.
This information service is charged and charged depending on the region of connection of the subscriber. Payment on average is 60-100 rubles. Payment for the service is debited from the subscriber's account every month after receipt of details. The subscriber can receive a detailed expense report in a convenient way, which is indicated when activating the service:
- printout to the postal address;
- by courier (a fee for courier services is added);
- letter by email.
How to find out the date when Megafon's subscription fee was charged for any period
To clarify costs for longer-term use of services, you can use the “One-time detail” service. By activating it, the user can obtain information for any period of use. You can independently generate/order a report exclusively for the last six months. To obtain data about an earlier period, you should contact a Megafon communication salon with a passport.
To generate a report yourself, you can use one of the following options:
- Send a USSD request*105*803#, to which the operator will send an information alert about expenses. Attention! IN different regions RF may use other USSD commands to request this service. You can find out the code for your region on the company’s official Internet resource in the “Services” section.
- Dial the short number 0500 and follow the instructions from the answering machine (free).
- Go to your “Personal Account” and select the necessary information for a certain period. The information can be viewed in the form of a message at the email address specified by the subscriber.
- Call 8-800-550-05-00, where the operator will help you order one-time details (free of charge).
- Go to the office of the cellular company Megafon (you must have an identification document).
To zero balance mobile account, which means the inability to make calls and use the Internet, did not take you by surprise; it is important to control the status of the number’s balance. In addition, a situation is possible when you do not use the connected option, and the subscription fee for it is regularly charged. To control costs for cellular communication services and mobile internet, Megafon subscribers have several options available.
Charging the subscription fee All inclusive.
Conditions for reading the subscription fee
Megafon's wide range of offers includes services and options with daily and monthly subscription fees.
For options with daily payment:
- Debiting occurs daily at the same time and corresponds to the time of initial connection.
- For some options/services there is a grace period for free use, usually the first 7-10 days. Further, the daily subscription fee is withdrawn in full.
For tariffs with a monthly subscription fee, the following conditions apply:
- When connecting or switching to a new tariff, half the cost is written off, and on the 16th day - the second.
- In subsequent months, the debit is made in full on the same calendar date and time as the first payment.
- If the connection/transition occurred on the 29th, 30th, 31st, and there are no such dates in the current month, then the write-off will occur a day earlier. Then - on the original date.
- At the time the subscription fee is charged, the number’s account must have the required amount, otherwise the option is automatically disabled. The service is activated and new traffic packages will be available after replenishing the balance and charging the subscription fee. You can check your balance by dialing *100# .
In addition to the main tariff fee, an additional subscription fee may be charged for connections to your number paid subscriptions and SMS entertainment (horoscopes, quizzes, dating, etc.). You can check your connected services by requesting *583#.
If a subscriber does not use his number for more than 90 calendar days in a row, a subscription fee of 5 rubles/day begins to be debited from the balance. If you do not make outgoing calls, but receive incoming calls, you are considered to be using the services of an operator.
Voluntary number blocking
If the subscriber plans to temporarily not use the SIM card, he can block it. In this case, the subscription fee according to the tariff will not be charged.
You can block a SIM card:
- in your Personal Account;
- via SMS to number 0500 (indicate the number you want to block and the owner’s full name);
- on the operator’s website using the “Support” section (specify the number to be blocked and the owner’s full name);
You can unlock your SIM card:
- send a message to number 0500;
- When blocking, specify the date - unlocking will occur automatically.
Ways to check the date of the last debits
The most simple ways find out about the latest expense transactions for your mobile account- This:
Types of detail
One-time detailing
Available upon request detailed information about all expense transactions and the cost of each service.
Possible time period – any within the last 6 months.
The first request is free. If you make subsequent requests within the same day, the cost of detailing will depend on the time period of the required report. The cost of the service must be clarified, as it may vary in different regions.
How to make a request:
- send a request from phone *105*803# ;
- make a call to number 0500 and follow the instructions of the electronic informant.
A report for an earlier period than 6 months can only be obtained at the operator’s salon.
Monthly details
Provided detailed transcript calls and other actions, as well as debits and charges for the calendar month. The service can be activated on an ongoing basis.
Cost – 90 rubles/month.
Comparison of ways to find out about debits.
Delivery methods - by email, Russian Post or courier (specify the cost of delivery when ordering the service).
How to make an order:
- call from your phone to the short number 0500;
- make a call from any phone to toll free number 8-800-550-05-00 .
Monthly bill
Represents brief information on balance changes for the month. In addition to data on transactions, payments and write-offs, the report indicates the options and services connected to the number.
- Provided free of charge.
- Methods of obtaining – Email, fax, Russian post (delivery the last way paid).
In addition to the above methods, ordering all types of details is also available through your Personal Account on the website (pre-registration and obtaining a password are required) or in any Megafon salon (upon presentation of your passport).
In the usual everyday bustle of affairs, we often do not keep track of where money is flowing from our account. mobile phone. “There are plenty of conversations throughout the day”- we think, without noticing it, how money is like "melt before our eyes". And then, at the most inopportune moment, the cellular operator reports that there are not enough funds in the account and the number for outgoing calls is blocked. A reasonable question arises as to why the money was debited from the account. MTS subscribers in such cases is no exception.
The main reason for withdrawing funds from the account, as a rule, may be additional services connected to the number.
Often, trailer services are included with a subscription fee. Providing the subscriber with information, ringtones, weather forecasts, horoscopes on a daily, monthly or weekly basis entails a mandatory charge. Consumers of cellular communication services may not even notice how they ended up subscribed to certain content. Entertaining SMS usually arrive during the working day, remaining unnoticed. Subscribers honestly believe that this is a free newsletter from the company, without even realizing that the corresponding fee has already been debited from the account for this.
Reasons why money disappears from a mobile phone balance
This happens for a number of different reasons. Let us indicate the most common of them.
Transition to a new tariff
R advertising SMS messages with tempting rates come often, offering favorable conditions for unlimited communication and unlimited internet for mere pennies. Experts advise that you should not rush and immediately change your tariff plan. You should carefully and in more detail study the offer, the availability of a subscription fee and other paid services.There is an opinion that the MTS company very often debits money from its clients’ accounts for services not provided. However, in reality such information is confirmed extremely rarely. Most often, it becomes clear that the client simply did not fully understand the scope of the services provided and, as a result, thought about an illegal write-off. Payment is collected automatically, by a well-functioning system that almost never fails.
Use of paid services
Remember that after you have subscribed to a service, received periodic information and have not subsequently unsubscribed from the service, it will be delivered in the same mode in which you subscribed. If you do not need the service, do not forget to unsubscribe from it.
How to get information about debiting funds from your account
Call to operator
The easiest way, dial 0890 and contact the operator. A call center consultant will help you understand what is happening and find out why the funds were withdrawn from your account. When contacting, the owner of the number should have all the information to identify him as the legal owner of the number (code word, passport data). Information will not be provided to those persons who cannot answer the operator’s questions.
Visit to the MTS office
If you have free time, you can walk around the city and get the same information at the nearest one. They are represented in the vast majority of Russian cities.
View your personal account
The simplest and most reliable option is to manage subscriptions through. After registering, receiving a password, check what services you are subscribed to and how much you pay monthly for such services. If you do not need them, refuse without leaving the company’s website.
Disabling unclaimed services
Instructions - How to find out what MTS money was withdrawn for
The previously existing service, through which one could unsubscribe from all additional services associated with a number, has been abolished.
Short four or three digit commands in tone mode no longer work. The only option is number 0890, which was mentioned above. It’s quite easy to disable them through an MTS employee.
Following step by step instructions, do it yourself in your personal account:
Log in to your personal account;
Click the “Services” section;
Select the items for which a fee is indicated;
Disable them by clicking on the appropriate command.
Another important rule. Before disabling services, make sure that you do not actually need the functions being removed.
Subscriptions It's easier to delete using the command, viashort number *152*2#, call button. Follow the system instructions via SMS.
What to do if the instructions did not help?
It is unlikely, but it is possible that after the manipulations have been carried out, money continues to be debited, please contact us immediately to the MTS office. There you can submit a written complaint to return unreasonably written off amounts, if any are identified.
Check your phone balance daily. Most likely, after the work has been done, write-offs will stop.
About necessary precautions
Exists a number of “golden” rules How to avoid becoming a victim of telephone hackers. Their implementation is a guarantee of a quiet life and the absence of unclear situations with spending money:
Do not provide your phone number on sites that have a suspicious reputation. The vast majority of them are scammers who enjoy the trust of citizens.
Do not participate in game shows that require you to send numbers to short codes. These are obvious scams.
The provider charges for the service telephone number or the option of a fixed-size subscription fee, depending on the connected tariff. If you do not deposit money on time, the operator will forcefully block the SIM card. Therefore, you need to know what date the subscription fee on Megafon is debited in order to deposit funds on time. In this article we will analyze the available methods to find out the write-off date.
Rules for charging subscription fees
According to the standard, the subscription fee is charged every thirty days. Money is withdrawn from the balance on the day of activation. If at this moment the user does not have enough funds, the operator has the right to suspend service of the number until the debt is repaid.
Some contracts or optimization services charge money for each day of work. Typically, debits occur at the beginning of each day. If the SIM card is blocked, then ongoing fees will not be charged until the user returns to the mobile network.
Methods to find out the write-off date
It is important to know the date when the subscription fee is charged in order to replenish the balance in time. Let's consider existing methods to obtain the necessary information.
In your personal account
Any Megafon subscriber has access to the personal account service. The main menu of the portal contains information about the balance of package data in the current month and the current balance status.
To check when the next payment will be debited for tariff plan, go to your personal account settings. Open the detail tab and the display will show all the expenses and financial transactions completed over the past month.
A similar algorithm can be repeated in mobile application"My Megafon" It is fully synchronized with personal account user. To start, please register.
Attention! An active network connection is required to perform the tests.
Query "My latest expenses"
The provider has a team in the USSD service that provides the subscriber with accurate information about the latest expenses from the phone number. To do this, enter the sequence of numbers *512# on the call screen. The display will show statistics about expenses for five past actions. This method will help if no more than five days have passed since the subscription fee was charged. Otherwise you will not be able to view the information.
Call tech. support
If you have forgotten the date, when and at what time the scheduled monthly payment will be written off, request a certificate from Megafon specialists. Call service technical support users – 0500. No money will be charged for communicating with the operator. Wait for the employee's response and voice the question in detail.
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