Google Play , aka Play Market or Play Store- all this is the same program, which is one of the main ones in the Android operating system, because it is it that opens the doors to the world of applications and games for our smartphone and tablet. But sometimes it happens that when we launch the Google Play market, instead of the usual applications, we see a page with the inscription "Check your connection and try again" and the Retry button or the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune to all sorts of errors and failures in its operation. This happens quite often, and if suddenly you have a similar message or the application does not load at all, then this article is for you.

In this article we will try to answer the question: “What to do if the Google Play market does not work or does not start on your smartphone or tablet?”, as well as describe all sorts of problems when working with the Play Store and ways to solve them.

Method No. 1

Check the Internet on your device

It would seem that the answer is tritely simple, but for Google work Play a working Internet connection is required. Therefore, first of all, check on your smartphone or tablet whether it works Wi-Fi network or mobile Internet (packet data transfer), maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed - Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is not working, then reboot your router or router.

Method No. 2

Reboot your Android device

Usually, as when working with a computer, rebooting will help solve many problems that may arise while working operating system Android, including Google Play.

Method No. 3

Check the firewall or antivirus software installed on the device

Typically, antivirus applications do not restrict the operation of the Play Market, unless you yourself accidentally blocked the application’s access to the Internet in the firewall settings. Check the settings of your installed antivirus applications software and firefall.

Method No. 4

Clear cache and delete data in Google Play app

This method solves the problem in most cases.

Step 1 Go to Settings app on your smartphone or tablet

Step 2 Find and open the menu item Application Manager or Applications and go to the All tab

Step 3 Find and open the Google program Play Store by clicking on its name

Step 4 In the window that opens, click on the Erase data and Clear cache buttons

Method No. 5

Uninstall all Google Play app updates

If the operations performed in method No. 4 did not help, you can also remove updates for the Google Play Store application. To do this, in the "About the application" window, click the Uninstall updates button. All updates to the application will be removed and it will return to its original state as when it was first launched. Restart Android and try to access the Play Store again.

Method No. 6

Clear the cache in the Google Play Services app

If you still have Google Play not working, then try clearing the cache in the application" Google Services Play". You can also find it among all installed programs. In the About window, click the Clear cache button

Method No. 7

Clear data in Google Services Framework app

The Google Services Framework application is responsible for the correct operation of all Google services. If neither clearing the cache nor deleting data and all Google updates Play, also try clearing data in Google Services Framework. To do this, find the application in the menu Application Manager or Applications and open it. In the "About the application" window, click on the Erase data button and restart your smartphone or tablet.

Method No. 8

Enable disabled Google apps and Download Manager (Downloads)

Often Google Play stops working if you accidentally turned off key Google applications and Download Manager, which play a direct role in the performance of the service. To check this, go to Settings → Applications → Disabled, if there is no such tab, then All (disabled applications will be at the very bottom) and see if the Download Manager and Google services are disabled, such as - Google Accounts, Google+ social network, Google Services Framework and others, if any, be sure to enable them.

Method number 9

Delete your Google account and restore it again

Sometimes a broken Play Market app store can be restored simply by deleting your Google account and then adding it again.

Step 1 Go to the Settings app and find the option there Accounts (Accounts)

Step 2 Open your Google account and select Remove account

Step 3 Then restart your Android device and add your Google account again.

Method No. 10

If you receive a "No Connection" error, check the time and date

If you have the wrong time set on your smartphone or tablet, you are likely to get an error "No connection". Therefore, please check that the time is correct and enter your time zone. It's best to sync these settings via mobile network operator or Wi-Fi. To do this, in the Settings application, select Date and time and check the “Network date and time” and “Network time zone” checkboxes.

Method No. 11

Reset Android settings (Hard Reset)

This method is the most radical if none of the methods listed have helped you. You can read how to Hard Reset a smartphone or tablet in the article How to reset Android to factory settings. But before you do this and delete all data, applications and contacts from Android devices, we recommend making a backup copy of the information you need, which can be restored later.

We hope that at least one of the methods will help you solve the problem with the Google Play market. But it may also happen that none of the listed methods will help you, then seek help from specialists.

Add the article to your bookmarks and share with friends, and also subscribe to our communities in in social networks, where you can find a lot more useful information

Phones often (mainly for children) serve as a kind of entertainment platform. Various types of entertainment are provided by the Google service, also known as Google Play and now Play Market.

What is it and what is it eaten with?

Let's get to the definition. Play Market is a platform (it would be better to call it an Internet database) where many games are presented for your mobile phone, paid, free and shareware, that is, you can make purchases in the application itself. Arcades, racing, shooters, puzzles, online games and many other varieties and types of entertainment applications. But, as with other utilities, problems with the operation of this service are also possible. Such situations arise for thousands of users everywhere, and we will look at all sorts of malfunctions in the operation of this application in more detail.

Why won't the play market open on android? So, the main reasons.

• The service itself. This happens extremely rarely, but it still happens. The simplest reason is that in certain moment The service just doesn't work. Just wait a while, the problem will be fixed and the application will be “launched” again.
• Date and time. If the date and time settings on your smartphone are lost, this leads to an error associated with “missing connection”. Make sure the settings on your phone are correct.
• Net. Operation may be interrupted due to problems with your Internet connection, please make sure your connection is working properly. For WiFi networks, try rebooting the router. In turn, those who use mobile internet, must contact the operator, check with him about the possibility of problems and the correct settings.
• Account. You have access to the Internet, but is your Google account connected? Making sure that it is deactivated is quite simple: the application will not allow you to perform actions in it. You can connect your account directly by clicking on the “Login” button. Next, go through the authorization procedure by entering your login and password. If you don't have an account, create one by registering. Did not work? Try enabling automatic recovery in the " Backup and reset."
• System interventions. Do you have Freedom installed? Disappointing news for you: firstly, you decided to bypass the system and get paid application features without paying for them. Secondly, Freedom blocks the functionality of all Google services. Uninstall the utility and access to all platform features will be restored.
• File: Hosts. Changes can be made to one specific file called "hosts" third party programs, or malicious programs. To fix this, you need to return the file to the initial state. To do this, download the original version or create Text Document and add into it: 127.0.0.1 localhost. Ready document already (without .txt) placed in this folder. Unsavory individuals may try to extort money from you to restore this aspect of the system, because you can do it yourself.

Alternative solutions to this problem are also attached:

1. Reboot the device. It would seem like a simple action, but it can help in half the cases, as well as with problems with other utilities. Helps in resolving system failures that can often happen with all programs on mobile and desktop devices.

2. Rollback settings.

• Erase application information. This refers to the “Cache Clear” function, that is, a certain area of ​​​​memory with a higher data exchange rate. You can perform this action in the memory settings of your phone or the gaming platform itself by selecting the “Clear cache” option.
• Try deleting your update data. To do this, find the Application Manager in the settings of your device and click on the corresponding button in the Play Market application menu itself.

3. Connecting the download manager can help get many applications running again. In the manager we know, we look for the “Download Manager”, which in turn needs to be connected. If it works, we turn it off and re-enable it. Can be combined with rebooting the device.

4. It also happens that our Market is incompatible with other applications. It’s not easy to determine, but often the problem is caused by the same Freedom.

Finally, our most radical solution yet. It is located at the end of the list because you will need to reset your mobile phone. Make sure to back up your information: write down everything important to a memory card, since resetting data does not affect third-party file and folder storage. In the “Restore and Reset” menu, select the “Reset” option, after which the gadget will reboot. This technique also improves the functioning of the entire operating system.

We hope that our instructions helped you. Good luck!

If you suddenly find that you cannot log into the Google Play Market with a stable Internet connection, or a login error appears, then you should not immediately take your phone or tablet to service center. This problem It’s quite possible to fix it without unnecessary blood and changing the firmware. You just need to use the tips described below one by one.

Method 1: Google Accounts

First we need to make sure that we have the application enabled " Google Accounts " To do this, go to the settings menu, select “ Applications" and switch to the tab " All" There we should find this application:

If it was disabled, you need to activate it:

Method 2: Time settings and synchronization

Some devices do not have the correct time set by default. To fix this, just go to the settings menu and select “ date and time »:

Place a check mark next to “ Network date and time " And " Network time zone »:

Also, our Google account must be synchronized. If you haven't added an account yet, now is the time to do it. In the same settings menu, select “ Add account " Next, use an existing one or create a new one account:

When creating a new account, you need to enter your first and last name, and also come up with an address Email and password. After successful creation and synchronization, you will see the following window:

If in " Accounts"account is marked in red, then you need to go to our created account, click the menu button in the upper right corner and select the option " Synchronize »:

If for some reason it was disabled, then enable it back:

We do the same with the application “ Download Manager ».

We reboot the device and try to go to the Google Play Store. If the problem does not disappear, then move on to the next method.

Method 3: Removing cache and updates

When downloading various applications, our cache is constantly filled with temporary data. And in some cases, clearing them helps solve the problem with Google Play. We go to the settings menu of our device and select the item “ Applications »:

We find there Google Play Store and click on the button for this application:

In the menu that opens, click “ Clear cache »:

Restart your device and try connecting to Google Play. If that doesn’t work, then go back to the application menu and select “ Erase data »:

If in this case nothing changes, then press the button “ Uninstall updates »:

If nothing works again, then “ Applications "go to the tab " All"and looking for Google Service Framework:

Go in and click " Clear cache »:

Then we turn it off and erase the data:

We do the same with the Download Manager application.

We reboot the device and try to log into Google Play again.

Method 4. Remove unnecessary applications

Some unofficial programs that are not available in the Market may conflict with the official one. Google app Play. This is especially true for those utilities that require Root rights, like Framaroot and Freedom. If the previous methods did not produce results, then it makes sense to stop or remove these applications:

Method 5: Fixing the hosts file

In hosts we only need to leave the line 127.0.0.1 localhost:

We reboot our device again and try to enter the Market.

Extreme methods

If none of the above helps, then there is one more option. This is a reset of all settings.

Before this procedure, it is better to backup your data, since the device will be completely cleaned after this procedure.

To reset the settings, you need to select “ Recovery and reset ", inside which there is an option " Reset »:

Even if this does not help, then the only option left is to replace the firmware. It is better to entrust this operation to an experienced specialist.

Android is a very convenient and functional operating system, but even it has glitches. When using Android phone You may encounter a wide variety of errors that cause user indignation. Moreover, errors often occur when working with Play Market, Google’s proprietary application store. It happens that it suddenly stops working, although everything was fine before. Just for such cases, we have prepared an article that will tell you why the Play Market does not work on Android and what can be done to fix the errors.

Why doesn't Play Market work on Android phone?

The Play Market is not part of the operating system, but a separate application, so various errors may occur every now and then. The program is updated frequently, but you can disable auto-update in the settings. In some cases this leads to old version Play Market simply stops working. The solution to the problem is very simple - just update the client to current version, downloading it from any convenient resource. But in most cases, Play Market does not work on Android phones for other reasons. This can lead to malware on your smartphone or other internal processes that affect the performance of the Google application store. If you use our instructions, you can restore the Play Market and use it for your pleasure.

Reboot your phone

The first thing you need to do is restart your smartphone or tablet. Often this is already enough to solve the problem. If no changes occur, then we move on.

Resetting Play Market settings

If the question of why the Play Market does not work is still relevant, then you need to try resetting the application settings. To do this, follow these simple instructions:

• Go to the phone settings;

• Select the “Applications” section;

• We look for it in the Play Market list and tap on it;

• In the new window, alternately click on the “Clear data” and “Erase cache” buttons.

Usually this helps solve the problem, but the method does not provide a 100% guarantee.

Uninstalling Play Market updates

If after completing the previous Play instructions Market still does not open on the phone, you need to erase it Latest updates applications. To do this, we get into the same window as in the previous stage, only we press another button - “Delete updates”. Immediately after this, all updates received by the program will be deleted, as a result of which it will become the same as when you purchased the phone, when you first logged into your Google profile.

Resetting the settings of the Google Play Services utility

The answer to the question why the Play Market does not work on Android may be to reset the “Google Play Services” settings. This is very easy to do using our instructions:

• Go to the settings menu, where we select the “Applications” category;
• We look for “Google Play Services” and click on them;

• Click “Erase cache”.

Activating the Boot Manager

Often the Play Market does not work on the phone due to the fact that you previously disabled the “Download Manager” utility. Again, go to settings, then applications. Swipe to switch to the “All” section, where we look for “Download Manager” and go to it. If the program is stopped, then turn it on. Reboot the phone and check the functionality of the Play Market.

Deleting a Google account

In some cases, when Google Play Market does not work, deleting it helps Google account, but be careful. This can lead to the loss of important information for you, so it is better to set up data synchronization in advance so that you have a backup copy from which you can restore it if necessary. Go to settings, and there select “Accounts”. In the window that appears, look for your Google profile, after which a synchronization window will appear on the screen. In it you need to select all the data you want to backup: “Contacts”, “Calendar” and many others. Now you can delete your Google account, for which we return to the previous menu, click “Delete” and confirm the action. We reboot the phone and log in to your account again, after which all synchronized data will be restored from backup copy. If the Play Store application still does not work, then proceed to the next step.

Setting up the “Hosts” file

If you have the Freedom utility installed on your phone and you suspect that this is why the Play Market does not work on your phone, then proceed as follows. Go to settings, where in the list of applications we look for “Freedom” and go to the page with it. In the window that appears, click “Stop” and then delete the application. It is important to do it this way, then restart the device and check if the Play Market is working. If not, then move on to the next point.

Incompatible applications

When figuring out what to do if the Play Market does not work, you need to pay attention to this point if you installed third party applications to the phone (those that were not preinstalled by the manufacturer). They can affect the operation of the application store, in some cases even leading to its blocking. There are many such programs, but most often it is Freedom, through which you can make in-game purchases for free. Remove dubious applications and check if the Play Market is working.

Error 403

Many people ask why the Play Market doesn’t work in Crimea, but here everything is very simple. Error 403 appears due to access restrictions, that is, sanctions for this region Russian Federation. There is only one way to solve this problem - install a VPN and use the Play Market with its help.

Resetting Android OS settings

If the Play Market still does not work via Wi-Fi and gives an error, then you need to reset all Android settings. This is a radical measure, but in most cases it helps to completely solve the problem.

How to reset settings to factory settings on Android?

• We go to the settings, where we are interested in the “Restore and reset” section;
• Click “Reset settings” and confirm the action. Before doing this, it is better to make sure that data synchronization is enabled, otherwise you will lose all applications, photos and contacts from the smartphone’s memory;
• After rebooting the phone, we restore all the data and check if the Play Market is working.