There are situations when it is necessary to restore a lost check. Let's figure out what possibilities exist and which of them will be most optimal in your case.
We restore the lost receipt and Z-report from EKLZ to FR Shtrikh using the “Driver Test” utility.
In this article we will look at how to print control tape stroke M, FR K, light, PTK, Combo, Mini, NCR yourself. Follow the procedure according to the instructions, otherwise you may register without receiving the lost check or Z-report.
Important information! Do not click the “Close ECLZ archive” button. Otherwise, you will have to replace the ECLZ unit.
Secure electronic control tape - EKLZ contains all sales and cancellation receipts for the period from the last replacement to the current moment. We can print an analogue of a check or Z-report, but only until the date the block is replaced with a new one. Typically, the date of replacement is noted in the call log, the cashier's log, on the registration card, and on the additional sheet of the version passport. You can get this near replacement date from the driver, but due to the fact that this button is located next to the closing of the ECLZ block, we will not do this.
If in the window with a line of driver errors, after pressing the print buttons described below, the message “No requested data” is displayed, then either you entered incorrect dates - numbers, or the data you requested was contained in the replaced ECLZ block. In the usual way pull it out - it is not possible to print the data, only with the help of the central processing station.
Printing of EKLZ control tape
To remove the control tape, we launch the driver if it is not configured or we launch it for the first time, go to the article initially setting up the FR Shtrikh driver test, my complete instructions- Here. 
After the driver has seen the recorder, go to the ECLZ tab, as a rule, it is located with right side in the middle of the tabs, but there are older versions in which the tabs are located at the top.
The drop-down tab consists of several sub-items that appear when you click on it. 
The tab consists of the following tabs - windows:
- EKLZ reports
- Printing ECLZ reports
- Operations with ECLZ
I urge you to use only the “Print ECLZ reports” tab, otherwise, due to erroneous closing, it is very easy to damage the ECLZ unit with the need to subsequently replace it.
After selecting the “ECLZ” tab, select the “Print ECLZ reports” tab that appears. The following window will open: 
Then enter in the fields “Shift number” – cancellation number – shift number, Z-report, to obtain its number you need to print the Control tape – i.e. all checks punched for a given shift.
Then click the button on the right “Shift control tape”.
As a result, the control tape will be printed on paper on the fiscal machine. If printing does not work, read the reason for the error in the “Error” line below.
Duplicate sales receipt from EKLZ KKM FR Shtrikh (modified analogue of the lost lost receipt)
To print an analogue of a lost check, we need the PDA number - located at the bottom of the check before the hash symbol “#”.
We enter this rather long number in the “PDA number” field, and then click the button on the right “Read document by PDA number”. After this, an analogue of the lost check we need should be printed. But usually we only know the date and amount of the check; in order to find out the PDA number of the lost check, it is logical to first print the above-mentioned “Control Tape” when the lost check was punched. 
When the shift number is not known, the most correct thing would be to take a detailed report by date and look at the shift number in it.
To do this, enter on the keyboard or set with the mouse in the selected calendar in the field “Start date”, “End date” - dates with a margin of a day before and after the day of interest to us. A reserve is made in case, for example, a shift was removed after 24-00 or two cancellations were removed per shift.
Make sure that at the top of the window there is a circle in “Report Type” – “full”.
After setting the dates on the right side, click the “Report on shifts in the date range” button, a tape will be printed with the total dates and cancellation numbers for these dates. We look at the cancellation number according to the instructions indicated above and print the control for the cancellation number we need. 
If you accidentally specified the wrong date - for example, the whole year, then to interrupt printing, click the "Interrupt document printing" button.
Z-report - print a duplicate of the Z-report using the “KKM Driver Test” driver from KKM FR (Shtrikh M, FR K, light, PTK, Combo, Mini, NCR)
If you have lost the Z-report, then the actions are similar to those above - enter the number of the lost check in the “Shift number” field, and click the button on the right “Read shift total by shift”. After which a check will be printed for the shift results.
The non-zeroable amount must be calculated manually - by adding the previous non-zeroable amount with the given sales amount for a given shift.
List of possible errors
- cash register error no connection
- KKM error no connection
- test KKM drivers error 1 no connection
- fiscal registrar connection error
- fiscal registrar error code
- fiscal registrar error no connection
Punching a receipt into the cash register bypassing the cash register program, adding a sale through the factory utility (the receipt entered the program but did not go through the cash register - the PC froze, the program crashed, etc.)
Go to the “Registration” tab. Enter in the “Price” fields the amount that needs to be charged during the current shift, bypassing the cash register program. The same number should be in the field “Amount1” = “Cash” - the first type of payment, or “Amount2” - the second type of payment - “NON-CASH - CREDIT - BANK” (most often only two types of payment are used: cash-non-cash).
Below is an example “with 1 ruble 11 kopecks”, punched according to the first type of payment – “CASH”.
After entering the amount in the right type payment, set the quantity to “1”, do not change the rest. In order to see a different department number on the receipt, change the number to the desired one, and you can enter the name of the product in the “Line” field.
Click the “Sale” button (you need to make a return in the current shift - the “Return Sale” button) and then “Close the check”. Depending on the settings of the first table option, when you click sell, you will immediately be able to see a line - a strip on paper, or the check will come out immediately in its entirety after clicking “Close check”. In the first case, if you see that you made a mistake in something, you can cancel a check that has not yet been closed by clicking the “Cancel check by administrator” button. If you have already clicked “Close check”, then you can’t correct anything here - you can’t cancel it. 
If you do not enter values in the Amount1 or Amount2 fields, the program will display the error “invalid fractional value”: 
If you put a dot instead of a comma in kopecks, the message “... is an incorrect fractional value” will appear. 
Material provided by the site http://Vse-Kassy.rf
The issue is resolved more easily in modern online cash registers
In principle, it is impossible to obtain a copy of a cash receipt. The machine stores records of transactions, but when you receive them, they do not look like a cash receipt. On such a check there may be an inscription, like a report on the check number. Again, as far as I remember, EKLZ stores all this. And if it is filmed and archived, access (legal) to it can only be obtained through the FSB. Because EKLZ is their initiative. And even more so, issuing a check retroactively is impossible, and by the way, illegal. But again, there is no obligation to re-issue cash documents to you. In general, forget about the check. Maybe something else will satisfy your insurance company. I sell sweets of happiness, on thin sticks of fate.
How to restore a cash receipt
Info
We have a profit on the difference in price) And, as it were, legally, your office will also be strung on the globe. — if the second receipt is not printed, is the sale recorded or not? Usually, if there is a problem with the seal, the sale is not recorded in the financial register and an administrative reset of the receipt is required to continue working. Perhaps I’m wrong. NorthWind 11 — 08/15/17 — 09:15 (10) In principle, it’s not very difficult to forge a check. A printer with high resolution(you can take a label one, there are 300 dpi heads) and Kassy programs (or something like that).
He draws such checks that you can’t tell the difference. Only online makes all this unnecessary. OFD records one check.
A copy of the receipt from the online cash register. Is it possible to get it somehow?
Important
Typically, all stores operate in the 1C “Trade and Warehouse” program. She will help you make a duplicate. 3 Launch the program and log in. Select the “Journals” function, then “KKM receipt logs”.
IN this section All checks that have been issued should be displayed. All that remains is to select the day of purchase and the approximate time. 4 If the program has a search engine, then enter the article number, otherwise you will have to search manually. Find your purchase by item number: everything must match, item number and time.
5 Click Print and Duplicate. The machine will print two identical receipts, one of them remains with the seller, and the second is given to the buyer, who attaches it to the application for returning the goods. 6 It should be noted that this procedure is not performed for every buyer who decides to return an item. The seller is obliged to coordinate his actions with the administrator and only then make a duplicate.
Is it possible to restore a cash receipt?
8.x ut printing of a repeated receipt
Instructions 1 If you have lost your cash receipt, don’t be upset; you can terminate the sales contract, which is what lawyers call the return of goods. Each item has its own serial number - article, it usually consists of four or six numbers. The code is recorded in invoices and invoices, they are stored by the seller, the numbers of the article are repeated under the barcode.
The cash receipt also has its own number. Now we can build some connection. Of course, you won’t be able to restore the check itself, but you can try to make a duplicate of it. 2 In order to make a duplicate receipt, you need to remember on what day the purchase was made, at what time and how many things were purchased. If the buyer remembers everything and can confidently reproduce everything, then you can try to find this receipt in the program of the cash register or automated service.
If completely different situations arise, the buyer may need a second check. For example, if he lost the main check, and a supporting document is required for reporting. In this case, the store has the right to issue a duplicate receipt, and this can be done even 30 days after the purchase is made. In this article we will look at how to make a duplicate of a check for cash register.
What is a duplicate check?
A duplicate receipt is a repeated receipt that can be generated at the online checkout even 30 days after purchase. The need for a duplicate can arise in completely different situations, for example:
- the buyer has lost the check and asks for a duplicate;
- while the cash register was operating, the cash register tape broke (ended);
- a technical failure occurred during cash register operation;
- a duplicate of the check to the buyer is necessary for reporting (at the same time, the buyer retains the check itself).
As we can see, situations in which a buyer may need a second check can be completely different.
Besides, the duplicate will not have the so-called footer(footer in English means footer). In the lower field of the receipt, the store places information about promotions, discounts, cash register shift and etc.
A duplicate check can be of two different types: an electronic check and a paper check. These types are absolutely identical and they contain the same information.
How can you generate a duplicate check?
There are several ways to create a duplicate in printed form, for example:
- using the “Copy of Receipts” application;
- using the "Return" function.
To generate a duplicate check in in electronic format The following methods are distinguished:
- using the 1C program (the check is generated from the fiscal drive);
- through the OFD website (fiscal data operator) through the “Personal Account”.
How to make a duplicate of a check at a cash register using the “Copy of Receipts” application
As noted above, one of the ways to generate a printed duplicate of a check is to use the “Copy of Checks” application. This application for online cash registers there is a fee. The application settings allow you to select the function of automatically printing duplicate checks or sending duplicates electronically. When registering a sale, the cashier indicates that the check needs to be printed in two copies, and the cash register machine prints both the check and a duplicate of the check.
How to duplicate a check using the Refund function
This method of generating a duplicate check can be called quite complicated, which is why it is not popular. In order to print a duplicate using the “Return” function, the cashier performs the following steps:
- issue a return;
- by printing out the correction receipt, re-enter previously sold goods (services);
- print the receipt (original document), and then issue the receipt to the buyer.
Important! If the buyer requires two copies of the receipt, then he will need to install the “Copy of Receipt” application, and this will need to be done in advance.
Duplicate check in electronic form
If it is not possible to duplicate a check on paper, then you can send it to the seller electronically. In this case, the check is taken from the fiscal drive and sent to the buyer at email. This will require services such as sending a check via SMS or sending a check to the buyer’s email.
It is also possible to configure 1C to send a duplicate check to automatic mode. This can be done as follows: in 1C you need to select the reference data and administration - then settings, select FZ-54 and check the box next to “Send electronic receipts after breaking through to the cash register.” A duplicate of the receipt in electronic form will be sent to each buyer online immediately after the purchase. In addition, the section has the option of sending an electronic check to certain time. To do this, the entrepreneur selects a specific time at which an electronic copy of the online cash register receipt will be sent to customers when making a purchase.
How to make a duplicate of a check electronically through the OFD
You can also configure the sending of an electronic check using OFD in 1C. To do this, select the following actions in the program: in 1C you need to select reference data and administration - then settings, select Federal Law-54 and check the box next to “Edit” electronic checks by SMS through the fiscal data operator”, and then “Send electronic checks by E-mail through the fiscal data operator”.
A duplicate of the online cash register receipt should be sent through the “Cashier Workplace” – “Form of Payment” field.
Important! Even before the cashier accepts payment from the buyer, he should choose the method by which the repeat check will be sent, and also enter the buyer’s email or phone number.
Answers to common questions
Question: What should I do if the buyer refuses to print the electronic receipt himself?
Answer: In this case, in order to avoid unnecessary difficulties, the cashier should send a second receipt, but indicate the store’s email, then print out the receipt and give it to the buyer.
In retail or wholesale trade, sometimes there is a need to send a repeat receipt to Evotor. This action is relevant when:
- the paper is jammed, unexpectedly runs out or breaks;
- the client needs a duplicate of the fiscal document for submission to the accounting department or other types of reporting;
- the buyer has lost the receipt and wants a copy of it;
- the sale was not recorded in the fiscal registrar and/or in the commodity accounting program;
- the cashier inserted the paper the wrong way or chose the wrong roll;
- There was a glitch and the text was printed in one line.
You can find a way out of any situation without violating the rules for using the online terminal and without losing a client. Let's look at the solution to the problem in more detail.
How to print a repeat receipt along with the main one?
If, upon purchase, a client asks for the original fiscal document in two copies, you should know how to reprint an Evotor receipt. To do this, it is advisable to install in advance personal account special application “Copy of check”. It will add the corresponding item to the terminal menu.
The cashier just needs to create a new sale, and when proceeding to payment, click the “Copy” button. After selecting the payment method (cash or bank card), the printer outputs the main receipt, and after a short pause, which gives the opportunity to tear off the tape, a duplicate comes out. This is the most convenient way reprinting the Evotor receipt.
How can I re-print a receipt for a previously made sale?
There are several ways to solve this problem. In the first case, if the “Copy of Receipt” application was previously installed in your personal account, you must select the same item in the main menu of the cash register. This will open a list of all shift sales - find the one you need in the list, click on it to start automatic output of a copy.
If the right application was not established in advance, it is impossible to print a repeat receipt for Evotor in the usual form. You can get out of the situation by sending data about your completed purchase to your corporate or client email. In the first case, you will immediately print the document and give it to the buyer, in the second, the customer will print it himself electronic document Later.
Another solution is to return the purchase by printing out the correction receipt and check all the items again. Fix any problems with the paper first, if there were any. This step will allow you to re-print the receipt at the Evotor checkout. This will be the only current document, but it can be duplicated using an application, photocopy, or electronic version.
How to print a repeat fiscal document if the sale is not complete?
If a roll of paper breaks or runs out, the cash transaction may not go through completely, for example, the sale will be displayed only in the commodity accounting program or exclusively in the memory of the financial fund. In this case, the Evotor cash register will not be able to issue a second check, and the main one will also be defective.
The cashier can solve the problem by canceling the sale or marking a partially completed transaction as erroneous. Next, the reason that led to the failure is eliminated, the goods are re-punched and given to the client with a fiscal document. How to re-check Evotor depends on the specific circumstances. If your clients often ask for a duplicate, it is more convenient to install an additional paid application in the personal account of the business owner.
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