None of us wants to pay twice, and especially no one wants to pay for anything, and especially for a quietly imposed “for nothing.” When using his mobile phone, a person quite reasonably expects that the money spent on communication services will be spent only on what he himself has done:
Call
We checked the relevance of the article as of March 13, 2020. By using the site you agree to the Rules
- to his calls
- his SMS,
- its Internet traffic.
If it happened that money began to be debited from the account regularly, daily and in equal amounts, and the owner of the phone, it would seem, did nothing specifically for this, most likely a paid mobile subscription was issued to his number - read what this is below
Its essence is that the user cellular communication one way or another agreed to receive regular information on a paid basis, for example, you received an SMS on your phone from the above number with the text: “send SMS...”. At the same time, such information as: what kind of service, what kind of subscription, what kind of website, the cost of the subscription, how to delete a subscription or how to disable it, is often not directly shown.
Someone, a partner of your operator, called a content provider in professional slang, supplies you with content for a fee:
- provides information
- provides a service by providing access to an online game, website, program, etc.
The operator finds himself on the sidelines, as he publicly warns on his website that yes, there is paid content, that it is provided by third-party organizations to which the operator itself has no connection.
It does not, except that he debits money from the subscriber’s account and short number It also provides the content provider.
Short four-digit number 6162 in most cases mobile operator(Megafon, MTS, Beeline, Tele2) rents out, receiving a fee for it, and, as a rule, a percentage of the amounts paid by the owner of the phone in favor of the provider.
SMS to short number 6162
A little apart from paid subscriptions There is another way to take money from the population - SMS from short numbers. The nature of the relationship in the triangle user-operator-service provider remains the same, only the amount will be debited from the subscriber one-time in response to an action proposed in such an SMS, for example, participation in events such as: a quiz, survey, social study, game, etc. . P.
Who gets your money
So, it is clear that the user is the loser. In this case, where does the river of benefit flow, i.e. User money? – stated above in general terms. And this, of course, is a simplification that there are only two beneficiaries; in fact, the schemes are many times more complex.
They contain so-called aggregators - wholesale purchasers of short numbers and holders of mutual settlement schemes with telecom operators. The already mentioned content providers are grouped around the aggregators, who own sites where the sale of services is organized and partners who collect and provide the entire scheme with traffic. The setup of this entire cycle of withdrawing subscriber money is being adjusted in such a way that telecom operators, as the last link to the user and payer, remain not guilty from the point of view of the law in most cases when claims are made.
legislation
Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 6162). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.
The answer is yes, there is
And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.
In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.
The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,
...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,
Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:
A free consultation does not oblige you to anything!
Call
Legislation changes quickly, and each situation is individual.
Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.
It's fast and effective, 24/7 and free!
The consultation was useful 164
- firstly, the possibility of creating, at his request, a separate account to pay only for content services;
- secondly, the requirement to obtain explicit consent to receive such services;
- thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.
Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).
Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.
If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.
For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.
Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.
How to return money from number 6162
If it does happen that an inexplicable loss of money from a mobile account is discovered, you need to try to remember if you received any annoying SMS message from number 6162, for example, with an offer to find out the most accurate weather forecast or check your watch with the London Observatory?
Wasn't the answer "yes" sent to him?
Or maybe, in the heat of Internet surfing, a phone number was entered to obtain a registration code on some little-known but attractive resource?
Services for checking the availability of paid services on number 6162
In order not to speculate, you need to use the service (and every operator has one) to inform you about the availability paid services, linked to your number, including subscriptions to number 6162
The most informative is access via the web interface personal account, and in the absence of the Internet or the desire to use it, the good old USSD request will help.
Megafon - *583#, Beeline - *110*09#, MTS will inform you about this by command *111*919#, TELE2 - *189#
If the acquired knowledge shows that there are subscriptions, and money is quickly debited from the account because of this, you should not hesitate. Using the same tools, you need to disable the subscription, and the debiting of money will stop.
This is done using your personal account and services personal assistance, by calling the support service. The USSD commands indicated here will also allow you to select the desired command - “disable”.
Also, a quick cure for a paid subscription, when the user receives an SMS about activating this service, will be a response message consisting of the word stop (or STOP).
Refund of spent funds
Losing money on an unnecessary paid subscription, by accident, through negligence or ignorance, and even more so due to someone’s selfish intent, will certainly prompt the restoration of justice. I want to get back what was lost because of number 6162, but that’s the difficulty. As already mentioned, from the point of view of the operator, namely, we pay him, and it is to him we will go with a claim, the user himself, voluntarily, even if not consciously, but voluntarily committed actions that led to the activation of a paid subscription, and, as a result, to write off funds.
Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.
It's fast and effective, 24/7 and free!
The consultation was useful 164
What has been said, of course, does not mean that there is no need to try, it is absolutely necessary, and the Internet is replete with stories about successful disputes. Sometimes, in order to avoid image losses, in mass cases when the problem of paid subscriptions becomes public knowledge and is discussed on social networks, operators meet halfway and restore the status quo of the wallets of their subscribers who suffered from their ignorance and inattention.
Knowledge is never superfluous, this is an axiom, and this also applies to the security of your own money. Having an idea about the structure of paid subscriptions, including to number 6162, about working short SMS numbers for someone else’s benefit, it is easier to navigate, it is easier to avoid mistakes, and there is a greater chance of not regretting lost money and time. We will be careful when pressing buttons, entering our data and phone numbers, and, for sure, there will be a few fewer disappointments in life associated with mobile communications.
Beeline together with Charitable Foundation“Give Life” announces the results of Russia’s first mobile donation service (m-charity). This service is provided on the short number 6162 and involves the possibility of one-time and regular monthly donations from a mobile account for the treatment of children with oncological and hematological diseases.
In just one year of the existence of the M-charity service, more than 1 million cellular subscribers took advantage of a convenient mechanism for providing assistance - by sending a one-time SMS, more than 3,500 thousand people made monthly donations with mobile phone. The minimum donation amount through monthly subscriptions was 10 rubles, and the maximum was 5,000. The total amount of funds collected through private mobile donations is more than 120 million rubles. All of them are aimed at providing the necessary assistance to seriously ill children.
“We are in active dialogue with leading charitable organizations in Russia and therefore understand their goals and existing problems. Today only a quarter of users mobile communications people in Russia have smartphones, and therefore people need a simple and reliable solution for charity - available on any mobile phone. Together with the Gift of Life foundation, we managed to create such a mechanism, and as a result, hundreds of thousands of subscribers believed in our common initiative and chose the M-charity service as the simplest and most convenient way providing assistance to those who vitally need it,” commented Evgenia Chistova, head of corporate social responsibility projects at VimpelCom OJSC.
“It so happened that on the eve of Children’s Day, we are celebrating the first birthday of the short number 6162, and we thank everyone who has already decided to take advantage of the opportunity to help the wards of our foundation directly from their mobile phone. For us, the m-charity service, created with the support of Beeline, is a long-awaited mechanism for attracting regular donations, which are now available to everyone. Sending an SMS with the amount of the monthly money transfer to a short number is perhaps the fastest and most effective method to help. Regular assistance is very important for us - it adds up to millions of rubles, and this means thousands of lives saved. And if you haven’t already used the mobile donation service, join us! Believe me, it’s very simple!” — said Ekaterina Chistyakova, director of the Gift of Life Foundation
You can find out what motivates those who help, and who were helped by the Gift of Life Foundation, in the Foundation’s new charity video, “That’s All.”
In order to make monthly regular payments from a mobile account to the beneficiaries of the Gift of Life fund, you need to send a free SMS message to 6162 indicating the desired donation amount (from 10 to 15,000 rubles) and the word “month”. In response, the subscriber will receive an SMS asking to confirm the payment. Every month, the subscriber receives an SMS request to confirm the debiting of the initially specified amount from the mobile account to the Fund. If desired, the subscriber can change the donation amount or unsubscribe by sending the word “month and new amount” or “0”, respectively. Sending an SMS to 6162 by a Beeline subscriber is free of charge.
The opportunity to make monthly mobile donations is available to Beeline subscribers on any tariff plans prepaid and postpaid payment system using the service Mobile payment. For the postpaid system, payments are made from an additional advance account, which can be created using the USSD command *110*271#. The technical partner of the service for monthly donations to the Gift of Life Foundation is the RURU Payment Service, a subsidiary of VimpelCom OJSC.
The Gift of Life charity foundation and the TV Center channel are raising funds for the treatment of two-year-old Vadim Samkov. The boy has a rare hereditary disease - Wiskott-Aldrich syndrome. The only chance for recovery is a bone marrow transplant. A donor has already been found. But the operation requires more than one and a half million rubles. Vadim's family does not have that kind of money. Everyone can help.
At two and a half years old, Vadim is not childishly polite and loves construction sets. Only he can’t play them for long - he goes to rest almost every ten minutes. Vadim has Wiskott-Aldrich syndrome, which means he has virtually no immunity. This is a rare hereditary disease, a genetic mutation that affects boys.
“A completely healthy child was born. Everything was fine. The first manifestations of the disease in the form of a rash began at three months. But since there were no other manifestations, the doctors generally shrugged their shoulders and said: “Well, the child feels good. Means. Everything is fine,” recalls Vadim’s mother Elena Samkova.
But it was normal for only a short time. At one and a half years old, the baby suffered his first serious infectious disease - an intestinal infection, which provoked vomiting of blood, and tests showed a minimal level of platelets in the blood. Now he is generally prohibited from communicating with outside world. He lives in a sterile box, into which only his mother can enter, and only after following numerous disinfection procedures.
“We have planned a transplantation of hematopoietic stem cells. The transplantation will be carried out from an unrelated but completely compatible donor. It will actually look like a transfusion of ordinary blood components. That is, we will bring a bag with specially prepared cells, which the child will receive over a certain period of time.” , says a hematologist at the Transplantation Department No. 2 of the Federal Research Center for Children's Orthopedics and Pediatric Orthopedics named after. Dima Rogacheva Svetlana Kozlovskaya.
The baby cannot survive without a bone marrow transplant. This is the only chance for recovery.
“The older he gets, the more and more severely he will get sick. That is, we are on disability. this moment We cannot visit any children's groups. That is, if we don’t cure him, then he won’t be able to go to school either. Of course, I want my child to live a full life, for him to go to school, for him to communicate with people. And so that this will all end someday,” says Vadim’s mother.
In the West, there are known patients who underwent such a procedure on time more than twenty years ago and are now living full lives. For Vadim, a donor was found in Poland, and he is ready to donate his bone marrow for free. But all laboratory work, cell collection, transportation and other procedures cost 1 million 625 thousand rubles. This is a huge amount for the boy's family. But everyone can help.
Attention! If you have difficulties sending a donation to 6162 (for example, you received an SMS from the operator that the payment could not be completed), do not be alarmed. The fact is that in June 2018, amendments to the federal law “On Communications” came into force. According to it, every user mobile number must be identified, that is, the user’s passport data must be linked to each number. To transfer donations again from via sms, contact your service provider.
The service is available to subscribers of the Beeline, MTS, Megafon, TELE2, Yota, Letai and Tinkoff Mobile networks.
- Send a message to number 6162 with the donation amount in a number - for example, “100”. The acceptable donation amount is from 0 to 15,000 rubles. If the number is indicated in words or the message contains only text, the donation amount will automatically be considered 100 rubles.
In response, Beeline and Megafon subscribers will receive an SMS on behalf of the fund thanking them for the donation. By sending an SMS donation to 6162, subscribers of these telecom operators automatically agree to the terms of payment and the donation amount is debited from the account without additional confirmation of the donation from the subscriber.
MTS network subscribers first receive an SMS asking them to confirm the donation. The exception is SMS donations during fundraising on TV channels: on the day the story is released, confirmation of donations is removed for technical reasons. After confirmation, the donation amount is debited, and MTS subscribers receive an SMS with gratitude.
TELE2 subscribers receive an SMS asking them to confirm their donation only after their first donation to the fund. After confirmation, the donation amount is debited, and TELE2 subscribers receive an SMS with gratitude.
Subscribers of the Letai and Yota networks first receive an SMS asking them to confirm the donation. After confirmation, the donation amount is debited, and Letai, Yota and Tinkoff Mobile subscribers receive an SMS with gratitude.
Your donation will be reflected in .
By sending a donation, the benefactor agrees to receive informational materials from the foundation in the form of SMS messages.
Cost of sending a message:
- Free for subscribers of Beeline, Megafon, MTS, TELE2, Letai, Yota and Tinkoff Mobile
The minimum account balance after debiting must be:
- 0 rubles for Megafon, Letay, Yota and Tinkoff Mobile subscribers
- 10 rubles for Tele2 and MTS subscribers
- 20 rubles for Beeline subscribers and for MTS subscribers in St. Petersburg and the Leningrad region
The commission of agents, providers and banks is a total of 5% of the payment for subscribers of MTS, Beeline, Megafon, TELE2, Letay, Yota and Tinkoff Mobile.
Please note that mobile operators have restrictions on minimum and maximum payment amounts.
Minimum amount one payment for Beeline and Tele2 subscribers is 10 rubles, for Megafon, MTS, Tinkoff Mobile, Yota and Letai subscribers - 1 ruble.
Maximum amount one payment is:
- 5,000 rubles for Beeline, Tele2, MTS subscribers
- 15,000 rubles for subscribers of Megafon, Tikoff Mobile, Yota, Letai.
Commission amount per subscriber - 0%
Loading...
