Despite the fact that Steam is an extremely secure system, in addition there is a link to the computer hardware and the ability to authenticate using a mobile application, sometimes hackers manage to gain access to user accounts. However, the account owner may experience a number of difficulties when logging into their account. Hackers can change your account password or address Email, linked to this profile. To get rid of such problems, you need to complete the procedure for recovering your account, read on to learn how to recover your account on Steam.

First, let's consider the scenario in which attackers changed the password for your account and when you try to log in, you receive a message that the password you entered is incorrect.

To recover your Steam password, you need to click the appropriate button on the login form, it is marked as “I can’t log in.”

After you click this button, the account recovery form will open. You need to select the first option from the list, which means that you are having problems with your Steam login or password.

After you choose this option the following form will open, it will contain a field for entering your login, email address or phone number that is associated with your account. Enter the required information. If, for example, you don’t remember the login for your account, you can simply enter your email address. Confirm your actions by clicking the confirm button.

The recovery code will be sent by message to your mobile phone, the number of which is linked to your account Steam entries. If there is no link mobile phone to your account, the code will be sent by email. Enter the received code into the field that appears.

If you entered the code correctly, a form for changing your password will open. Enter New Password and confirm it in the second column. Try to come up with complex password so that the burglary situation does not happen again. Take the time to use different cases and sets of numbers in your new password. Once the new password has been entered, a form will open indicating that the password has been successfully changed.

Now all that remains is to click the “sign in” button in order to return to the account login window. Enter your username and password and gain access to your account.

Changing your email address on Steam

Changing the Steam email address that is associated with your account is the same as the method described above, only with the adjustment that you need a different recovery option. That is, you go to the password change window and select change email address, then also enter the confirmation code and enter that email address, which you need. You can also easily change your email address in the Steam settings.

If the attackers managed to change the email and password for your account and you are not linked to your mobile phone number, then the situation is somewhat more complicated. You will have to prove to the service Steam support, What this account belongs to you. Screenshots of various transactions on Steam, information that was sent to your email address, or a box with a disc containing the key to a game activated on Steam are suitable for this.

Now you know how you can restore your Steam account after it was hacked by hackers. If your friend is in a similar situation, tell him how he can regain access to his account.

If you can't sign in using Mobile Authenticator Steam Guard, restore your account on our support site (help.steampowered.com).

What is "Steam Guard Mobile Authenticator"?

Troubleshooting

General issues

How to log in to your account using an authenticator?

If the authenticator is activated, then after entering your login and password you will be asked to enter the generated code.

• Open the Steam mobile app. If you are logged into your account, go to the Steam Guard section (the very first section in the menu) and enter the code from there (if you are not logged into your account, you will see the current code on the login page).
• Enter your current code when prompted. Don't worry if the code on your phone screen turns red and changes - it doesn't expire instantly.

The code cannot be used more than once, and old codes cannot be used. If you just used one code, wait for another one to appear.

No one Do not share your authenticator code or enter it anywhere other than official Valve websites. Steam Support never will not ask for your codes.

Where can I view my authenticator code?

The current authenticator code can be obtained from mobile application Steam.

• Open the Steam mobile app.
• If you are not logged into your account, you will see the current code on the login page.
• If you are logged into your account, go to the Steam Guard section where you can find the code.

Can I use two-factor protection if I don't have a phone?

Not yet. Support for independent authenticators may be available in the future, but this moment she is absent.

What's the best way to take advantage of two-factor protection?

First of all, understand that improved security for your account doesn't him invulnerable.

• No one Do not share your password or mobile authenticator code.
• Do not enter your username, password or authenticator code anywhere other than official Valve websites. Check every link. Often, hackers try to make malicious links look like official ones. If in doubt, do not follow them.
• No one Do not share your password or authenticator code. Both Steam Support and Valve will never ask for your codes.
• Don't download and do not run programs that are suggested to you by email or chat: in the vast majority of cases they are malicious.
• Don't download and do not run programs that offer to clean or improve Steam; such programs may be malicious.

How to disable Steam Guard mobile authenticator?

To remove two-factor protection from your account, open the Steam mobile app, go to the Steam Guard section and select Remove Authenticator. Confirm the deletion in the confirmation window that appears by clicking “Delete Authenticator” again.

What devices does Steam Guard Mobile Authenticator work on?

Mobile authenticator works on all devices with an operating system iOS versions 6.1 and higher, Android versions 2.2 (Froyo) and higher, as well as Windows versions 8.1 and higher.

Troubleshooting

If you are unable to log into your account using Steam Mobile Authenticator, please regain access to your account on our support site: help.steampowered.com

Why are my items on hold?

If the account has not been protected by Steam Mobile Authenticator for the previous 7 days, then all exchanges and sales of items on the Marketplace will be held for a period of 15 days. There will be no item retention if your account is protected by Steam Mobile Authenticator for more than 7 days. Adding a Mobile Authenticator will not remove any holds already applied on trades or items for sale.

I suddenly lost access to my mobile app account and can no longer see authentication codes. What should I do?

Please make sure you are using the most new version application, and try closing the application and starting it again. This problem is rare and usually resolves by running the application again. Do not uninstall or install the application again. If you delete the app from your device, you will need to restore the authenticator at https://help.steampowered.com.

Help! I no longer have access to my old phone and I can't log into my account! What to do?

If possible, contact your operator mobile communications and ask new SIM card with the same number. Steam will be able to send SMS notifications to it, and you can recover your account by following the instructions below.

If you don't have access to your phone and don't remember your recovery code, contact Steam Support. Click on the “I need help” button located on the top right of this page so that they can help you disable the authenticator. If you do not have access to the email address associated with your Steam account, in circulation please provide .

My authenticator codes are not working!

If you can't sign in to your account using authenticator codes:

• Check if the time displayed on your phone is correct. Authenticator codes are generated based on the time set on the phone, and if it is incorrect, the code will be incorrect.
• If you use an authenticator on multiple of your accounts, make sure you enter the codes for the correct one.

Is it possible to transfer the authenticator to a new phone?

Yes, you can.

You will need access to the phone number associated with your account (for verification via SMS) or the recovery code that you wrote down when activating the authenticator.

Log into your account in the Steam mobile app on your new device. When asked to enter an authenticator code, select “Help! I no longer have access to the authenticator codes." Follow step by step instructions in the application to transfer the authenticator to a new device or disable the authenticator on the old one.

Once an Authenticator has been transferred, any exchanges or listings on the Marketplace will be held for a few days to protect your items in case the changes were not made by you. More information can be found in the article.

I'm going to buy a new phone. What do you need to take care of?

If you keep your same phone number, you don't need to do anything in advance. After purchasing a new phone, you can transfer the authenticator to it using

If two-factor authentication is enabled on an old phone whose number you will not be able to use in the future, you must:

How do I remove a phone number from my account?

Log into your account through the Steam store, then:

• Go to page "About your account"(in the drop-down menu under your person name at the very top of the page).
• Select "Manage your phone number".
• Select "Delete phone number".
• To delete a number, you need to enter the code from the authenticator or SMS. Select one of these options and follow the further instructions.

Can I get backup codes in case I lose my phone?

Yes, you can generate backup codes for emergencies. It's quite easy to do this:

• Sign in to your Steam account.
• In the drop-down menu under your login in the upper right corner of the page, select "About the account."
• Select "Setting up Steam Guard".
• Select "Get spare codes".
• Enter your current authenticator code (or the recovery code you received earlier).
• You will see a page with codes that you can use instead of the codes generated by your phone. Additionally, whenever new codes are created and one is used, you will receive an email notification.

The recovery code was not saved. How to find it?

Log into your account in the Steam mobile app, and on the Steam Guard page you will see a “Recovery Code” option. For security reasons, you will not see the recovery code if you are unable to log into the mobile application.

I don't receive SMS notifications!

If you are not receiving SMS notifications from Steam, make sure your mobile operator allows you to receive them. Messages may come from a 6-digit number, and you need to make sure that your operator supports receiving messages from such numbers. Steam also doesn't send too many SMSs in a short period of time, so it's worth waiting and trying again within an hour. Also make sure your inbox is not full.

Why is my phone number not working?

To begin, make sure you enter your phone number in international format (begins with a + sign and the country code).

Check that the country code is correct (Steam automatically selects your country of residence, but you can change it manually in the menu under the phone input field).

Valve does not work with some numbers - in particular, with numbers that use VOIP technology, as well as with numbers that cannot be sent SMS. If your number is rejected and you believe it is an error, please contact Steam Support.

General issues

Why can't I add numbers using VOIP technology?

Valve does not work with numbers using VOIP technology because they do not provide the required level of security. If you cannot add a number because the system detects it as using VOIP technology, you will need to use another mobile number. Some operators use VOIP technology to provide mobile phone services, but we are not able to support such numbers. You will receive a notification if the number you entered cannot be used.

Can I use multiple phones at the same time for authentication?

No, you can only use one authenticator per account.

Is it possible to use one phone number on several accounts at the same time?

Yes. You can use one phone number on multiple accounts. To do this, you need to log into each account in the Steam mobile app and follow the instructions to activate the mobile authenticator. Codes will appear in the mobile app for all accounts, regardless of which account you log into. Accounts associated with the same phone number may be treated as one if they violate the Steam Subscriber Agreement, Steam Rules, or Steam Restrictions.

Do I need to pay for SMS messages that I receive?

Standard SMS fees may apply, please check your plan details for details.

Why am I not prompted to enter a code when logging into Steam after saving my data?

To speed up the login process, we don't ask for a code if you have saved your Steam login information. If you want to be prompted for a code every time you log in, do not save your login information: go to the Steam client settings, select the “Account” tab and check the “Don’t save data on this computer” option.

Do VAC and game bans apply to all accounts linked to the same phone number?

If an account that has a phone number associated with it receives a VAC ban or a game ban, all accounts using the same phone number will also be banned. Even if there is no blocked game on other accounts, they will not be able to purchase this game due to blocking.

Phone number blocking is not supported in all games and is at the discretion of the developers.

Recently, Valve has increased the requirements for safe work on the Steam platform. Now, in order to exchange items, you need to connect a mobile authenticator, and it must be valid for at least seven days before the exchange is made. Otherwise, the operation will be delayed by the service for up to 15 days. Also, using an authenticator called Steam Guard, you can confirm account logins, sales and other trading platform operations.

You can enable or disable Steam Mobile Authenticator from a special Android applications or iOS. Currently, two-factor authentication works on iOS 6.1 and higher, Android 2.2 and higher, and Windows Phone, starting from version 8.1. For smartphones with others operating systems you will have to use Android emulators on your smartphone or computer. Using an additional layer of security is more secure than just a username and password. It is also recommended to link your phone number to account, so that you can log in if access is lost for some reason.

Using an Authenticator

Instructions on how to enable Steam Mobile Authenticator:

Now the application will generate new code access. When logging into your account, you need to have time to enter the current value before the system deletes it and replaces it with a new one.

Disabling Steam Mobile Authenticator is also very easy:

Now the request will occur when you log into Steam from a new device or browser. You need to open your email and copy the received code from there. It is not recommended to completely disable the authenticator.

Problem solving

How to log into Steam if you have lost your mobile phone:

If you decide to purchase new smartphone, then you need to do the following:

• Remove mobile authentication.
• Log out of your account in the mobile application.
• It is also recommended to delete all personal information and do a factory reset if you want to sell your old device.

You can do backup copy Codes in case you lose your phone:

If you bought a new device, you can transfer the authenticator to it as follows:

1. Install the program on your new device.
2. Click "Login".
3. When prompted for authentication, click "I don't have access to codes."
4. Follow the instructions on the screen. Your old mobile phone must be available.
5. After the transfer, all activities on the Marketplace will be suspended for several days. This is done for your own safety and to confirm that the action was actually performed by you and not by attackers.

When replacing a device, you often need to delete the number from your account:

And finally, tips for using an authenticator safely:

• Never share your account password or mobile authentication codes with anyone.
• Do not enter your credentials on third-party sites or click on suspicious links.
• Technical support does not ask users to send a code and password.
• Do not download or run suspicious software that was recommended to you in a chat or by e-mail.
• Do not download or open programs that offer to optimize or fix errors in Steam. Typically, this software is designed to hack your account.
• Print out your Steam recovery codes.

Obviously, the mobile ID significantly increases the security of using the platform. However, it usually does not cause any trouble in use. Problems may arise when changing your phone or when reinstalling the system. But if you follow all the instructions, no errors should occur. Therefore, it is not recommended to disable Steam Guard, unless you decide to change your smartphone. Leave comments about your experience of using it two-factor authentication what difficulties you encountered and how you managed to solve them.

It's difficult to put into words how gamers feel about losing their Steam account. After all, for them it is more than a profile in an online service. There is a library of games, a chat, communities and many other interesting things that you can’t do without while online.

But is it possible to somehow help this grief? Fortunately, yes! In this article you will become familiar with different ways restoring your Steam account (depending on how access was lost).

Well, put all doubts and sorrows aside. Forward! To meet the temporarily lost Steam.

Unlock

If you have blocked your Steam account yourself, you can unblock it in two ways:

Method number 1: via mail

1. Find in your e-mail a message from the Steam service about profile deactivation.

3. On the page that opens, click the “Login and unlock...” button.

4. Enter the verification code that the service gave you when you blocked it.

5. Click “Unblock...” again.

6. A message indicating the successful completion of the operation will appear. Now you can do whatever you want in your account.

Method number 2: through technical support

4. Click “Create Account” to create a support profile.

5. Fill out all form fields (name, e-mail, password, captcha).

6. Click “Create...”.

7. Go to specified e-mail. Click the activation link in the service message.

8. In the list of problems, select “Self-locked account.”

9. In the "Step 2" field, select "Steam".

10. Complete your application:

• indicate the topic;
• inform us that you want to restore full access to your profile functions;
• enter your login, email and digital key, provided by the service during the blocking process;
• Click “Ask a Question”.

11. Wait for a response from service support. Follow the instructions sent.

Access recovery

1. On the main page of the offsite, click “Login”.

2. Under the fields for entering your login and password, click the link “Forgot...?”.

3. In the list, select the reason why you cannot log in.

1) “I don’t remember...” - you can reset a forgotten password.

2) “I don’t receive...” - a message with a verification link does not arrive by e-mail.

3) “My account was stolen...” - return the stolen profile.

4) “My mobile authenticator...” - this function will be needed if you have lost your mobile and have not yet changed the old number in your account.