Statuses in Aliexpress are information about what stage your order or package is at. It is necessary to distinguish between statuses order(waiting for payment, payment verification, order processing) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the website itself and information about it can be seen in the order information. The status of the parcel is assigned by the post office and customs and is tracked on specialized websites.
We will look at both types of statuses and figure out what they mean.
Aliexpress order statuses
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after clicking the Place Order button - until payment is made. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to Closed status.
Your payment is being verified– Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the order status changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
– The seller is processing your order
The order status changes to The supplier is processing your order. The time for sending an order is set personally by the seller and is indicated on the product description page. In the order, the time allocated for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" located there. You can read more detailed information about canceling an order in our article “How to cancel an order on Aliexpress”.
The seller has shipped your order - the seller has sent your order.
The order receives this status after sending the order and entering the track number into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived product turns out to be of inadequate quality or does not arrive at all
Tracking postal parcels sent by AliExpress sellers from China is not very interesting. And first of all, the lack of interest is explained by the incomprehensibility of the status of international shipments.
Let's figure out what is meant by incomprehensible inscriptions on sites for tracking IGO tracking codes (international postal items).
Parcel information received
AliExpress sellers often register parcels using electronic service. Therefore, receiving a tracking code on the order card does not indicate that the item is already with the postal carrier.
If the parcel has not yet arrived at the logistics company's branch, but it has already been registered by the sender in in electronic format, the status when tracking it will indicate that “Information has been received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered until it actually arrives at the post office in China.
You can find information about tracking numbers on our website.
Parcel accepted
Another option: "Reception".
As soon as the seller or courier delivers the parcel to the logistics service, fills out all the necessary documents, including the customs declaration, the status of the shipment changes to “Reception”. IN additional information You can find out about the time and place of reception in the sender's country.
Left the parcel collection point
This means everything is fine - the shipment has begun its long journey to Russia.
On my way
Shipments are periodically registered at intermediate points - sorting centers. At such nodes postal service parcels can be reloaded from one mode of transport to another; in general, they are distributed along optimal main routes. Using such “control” points, the recipient can receive information that his order is still moving in the direction of Russia.
Arrival at MMPO
At MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the dispatch (postal items grouped in boxes or large bags) is formed, intended for the MMPO of the recipient country.
Export
The “Export” status is assigned to shipments that have already been transferred to the carrier for delivery to the destination country. When sending goods from China, this status when tracking orders usually does not change for a long time. This is explained simply: when sending international shipments from China or Singapore, it is necessary to fill airplanes with a carrying capacity of 50 to 100 tons with mail.
There are other reasons for delays, for example, transit routes of flights, which imply the presence of one or more intermediate points during the flight. In each of them there will be delays in unloading/loading parcels.
During the Export process, the parcel will not be tracked.
It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, if this process is delayed, to submit an application to search for the parcel. If you order from AliExpress, you need to ask the seller to sort out the situation. You will either get your money back or extend the Buyer Protection Period in order to still find your lost items.
Import
This status appears only when the shipment is registered by the postal operator in the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.
Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arrival at the center, the containers are opened and all shipments are registered, which is displayed on websites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them is received before arrival from the country of departure.
There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was best to send it from China, as well as on the degree of congestion at the MMPO.
Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land to the destination city. And, perhaps, the order will reach the recipient faster, due to periodically low throughput Moscow center.
Transferred to customs
After registration with the MMPO, parcels are transferred for processing to the Federal Customs Service. They then go through customs transit, which means they are packaged by type and transferred to a specific location. All shipments pass through an X-ray machine, where an operator views their contents. By the way, dogs also work at customs - they sniff each parcel for drugs or spice.
If at least some suspicion arises, the parcels are opened by the operator in the presence of the responsible person - a customs officer. Reasons for opening:
- availability (although it is not clear how an X-ray can be used to determine that the parcel contains counterfeit products);
- assumption that there are goods for commercial use(for example, a batch of nail polishes);
- suspicion that prohibited goods are being sent (weapons, drugs, chemicals, plant seeds, etc.).
If the parcel has been opened, an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.
Detained by customs
One of the most unpleasant statuses.
Real people work at customs, not robots, so they carefully look at information about the goods being sent. The low cost of assessing the MPO, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the shipment, such packages are often opened at customs.
Customs officers know how to use the Internet, so they can manually check the real cost of the goods, perhaps using the information on the MPO, in which store it was purchased.
Still very important point: checks whether purchases made by the same person have been exceeded, currently set at 1000 euros. The weight limit of the goods is also taken into account; it should not exceed 31 kg. If the limits are exceeded, then a customs document is attached to the parcel. receipt order for payment of 30% of the cost of the goods. You can receive a shipment at Russian Post only after paying the customs fee.
All of the above explains why goods periodically get stuck at customs: FCS employees need time to unpack suspicious goods, check the real value and other procedures.
Issued by customs
After inspection by the customs service, the items are sent to Russian Post for further forwarding to the recipient. Where exactly in this moment The location of the MPO can be found out from the post office index, which is written next to the next status of the item.
From the moment of transfer postal service You can roughly calculate the arrival time of your order, taking into account the average delivery times for items across Russia.
Arrived at the sorting center
Traveling across Russia, parcels pass through numerous sorting centers, where optimal main routes are determined. Numerous items are sorted and sealed in large boxes to prevent damage and loss.
Speed of MPO transfer across the territory Russian Federation due to many factors, including:
- travel by land or air;
- frequency of flights towards the destination city;
- the degree of load on mail planes (if the load limit is exceeded, the item waits for the next flight);
- other.
There may be more than one sorting center along the route. After the MPO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And you don’t have to wait for a notification in your mailbox. By presenting your documents and tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, including due to the fact that local postal operators may delay the registration of newly arrived mail at the office.
Submission
Sometimes parcels are sent to the wrong place at sorting centers. Another option is that the AliExpress seller confuses something when writing the recipient’s address. Most influential wrong index, but the name of the city, region, and the addressee’s last name do not have much influence.
After the MPO arrives at the wrong address, post office operators issue a “Forward” coupon and send the mail to the addressee. This is not terrible, but it greatly lengthens the travel time of items.
Came to the place of delivery
After the local post office employees register the MPO, they issue a notice, which the postman takes to Mailbox to the addressee. The presence of this notification speeds up the process of receiving the parcel.
If there is no notice (for example, the recipient did not wait for the postman after seeing the status change on the tracking website), then the post office operator will print it again. You need to have documents and tracking code with you.
Parcel delivered
Another option: “Deliver to the addressee.”
The parcel was issued to the recipient at the post office indicated in the status.
You can track your parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China until they are received.
Delivery to the addressee
Delivery to the recipient
Means the actual receipt of the postal item by the recipient specified in the postal item.
Flew to destination country
The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Departed from the airport
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.
The postal item has departed from the airport of the sender's country and is heading to the destination country.
After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.
When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.
Issued by customs
The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.
Ready for shipment
Ready to ship
Means that the postal item is packaged, marked and will be sent soon.
Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.
Submission
The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.
Import international mail
The operation of receiving the item in the recipient's country.
All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.
The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange place (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. Choosing the city where exactly to go international shipment depends on the sender's country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.
Unsuccessful attempt of delivery
Assigned if postal operator reported that an attempt was made to deliver the shipment to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-service.
Options for further action:
- New delivery attempt
- The parcel will be transferred for storage until demand or until the circumstances are clarified.
- Return to sender
- It is necessary to contact the post office delivering the item and find out the reason for non-delivery.
- You must contact the post office yourself to receive the shipment without waiting for notification.
Treatment
Processing at an intermediate point
The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.
Processing in sorting center
Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.
Processing completed
Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.
Awaiting delivery to the post office
Means that the postal item is packaged, marked and will be sent soon.
Awaiting shipment
Means that the postal item is packaged, marked and will be sent soon.
Awaiting quality check
Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.
Upload operation completed
Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.
Export operation completed
The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.
Shipment from the seller's warehouse
The parcel has left the seller's warehouse and is moving towards a logistics company or post office.
Cancel shipment
Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).
Sending to terminal
The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.
Item is ready for dispatch
Means that the postal item is packaged, marked and will be sent soon.
Sent
Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.
Sent to Russia
The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Sent to destination country
A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.
Note!
The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 14 days, depending on the workload of the international postal exchange location.
Sent from warehouse to sorting center
As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.
Transferred for storage
Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.
As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).
This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.
Transferred to customs
In the sender's country
In the recipient's country
Loading onto the plane
Loading onto the plane before departure to the destination country.
Loading into transport
Preparations for shipment are completed
Means that the postal item is packaged, marked and will be sent soon.
Preparing for shipment
Means that the postal item is packaged and marked for further dispatch.
Preparation for export
Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.
Left the airport
In the sender's country
The postal item has departed from the airport of the sender's country and is heading to the destination country.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.
In the recipient's country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.
Left the international sorting center
The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Left the international exchange site
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.
According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of the delivery time, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.
Left the mail terminal
The postal item has left intermediate point its route and heads towards the recipient.
Left the warehouse
The parcel has left the warehouse and is moving towards the post office or sorting center.
Left the sorting center
The postal item has left the postal sorting center and is heading towards the recipient.
Left the ShenZhen Yanwen sorting center
The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.
Left the country of transit
The postal item has left the transit country and is directed towards the destination country, for delivery to one of the places of international postal exchange, and subsequent import/export operations.
Left the transit country
The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.
Information about the postal item has been received
Received information about the postal item in electronic form
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
Received for further processing
The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.
Postal item is registered
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
Arrived
Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.
Arrived at the airport
The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.
Arrived at the international sorting center
Came to the place of delivery
Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).
This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.
Arrived at the international exchange location
Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.
Arrived at the post office
Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.
Arrived in Russia
Arrived at the sorting center
Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.
Arrived at ShenZhen Yanwen sorting center
Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.
Arrived at the sorting center of the destination country
The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.
Arrived at destination country
The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.
Arrived in transit country
The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.
Arrived at the small package processing center
Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.
Arrived at warehouse
Arrived at the carrier's warehouse
The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.
Arrived at the terminal
Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.
Arrived in the territory of the Russian Federation
The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.
Reception
Reception
This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.
Reception by the customs service of the country of destination
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.
Customs clearance
In the sender's country
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
In the recipient's country
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Transportation of mail from one sorting center to another, towards the recipient. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
Export (content check)
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.
Export, processing
Indicates the actual dispatch of the postal item to the destination country.
The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.
Electronic registration postal item
It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.
A complete list of decoding statuses of international mail on our website
Parcel delivered
The entry means that the recipient received the mail.
Parcel returned
The postal item has been received by the sender. The main reason for a return is the expiration of the storage period; it may also be due to an incorrect address or name of the recipient.
The parcel is returned to the sender
The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.
Parcel information received
The sender (seller) assigned the postal item a number (track code) on the postal (courier service) website, but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment the mail is actually sent.
Arrived at destination
The mail item arrived at the recipient's post office (POS). Next, the OPS sends a notice (notification) to the recipient that the item is at the department.
This status means that the recipient can independently contact the OPS to receive the shipment without waiting for a notification.
Arrived at customs
By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.
Left customs
Parcel accepted
The mail item is accepted for processing at the local post office from the sender (or seller). It is assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.
Unsuccessful attempt of delivery
This entry means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the item and find out the reason for non-delivery, or independently contact the post office to receive the item without waiting for notification.
On the way - Transit point
The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.
Tracking resumed
The statuses of the mail item were not updated for a long time, and after this interval new tracking information appeared.
Parcel tracking code has changed
The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further dispatch to the recipient.
Delivery service changed
The mail item has been transferred to another postal service for processing and further dispatch to the recipient.
Arrived at the customs office of the country of departure
After sorting, all parcels are sent for customs inspection, where they go through an X-ray machine.
By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that a customs declaration is missing (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.
Left the parcel collection point
This status means that the parcel has been sent along the recipient's delivery route.
Left the customs office of the country of departure
Customs checked the postal item and returned it to the postal service.
The parcel is preparing to be sent to the destination country
This entry means packaging, labeling, loading into a container and other procedures necessary to send a postal item to the destination country.
Transferred to postal service
The mail item was transferred to the local postal service for processing and further dispatch to the recipient.
Parcel released for delivery
The postal item arrived at the post office, the postman was notified of the arrival of the item for delivery to the addressee.
The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the arrival of the parcel to his address.
The parcel is being prepared for delivery
Indicates the arrival of a postal item at the recipient's post office, which must deliver the item.
Information about further statuses is not provided
The postal item was sent with a track code (tracking number), which is not tracked at the recipient's territory.
Problems at customs
The postal item is detained by customs authorities to carry out measures to determine the purpose of the postal item.
When receiving goods by international mail within a calendar month, the cost of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.
If information about the goods sent by post is missing or does not correspond to the actual information specified in the customs declaration, then there is a need to conduct a customs inspection and document its results, which significantly increases the time spent on processing shipments.
There is an error in the parcel route, the parcel will be redirected to the correct address
The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.
Parcel on the way
Status meaning that the postal item has been sent to the recipient's address.
The parcel has not yet been received from the sender
The seller has registered the postal item on the website of the postal (courier) service, but in fact the postal item has not yet been transferred to the postal service.
Tracking paused
After last update A lot of time has passed in tracking the postal item. And due to this long period, the track code will not be automatically tracked. The delivery service could also inform you that further tracking of the postal item will be stopped after it leaves the territory of the sender’s country and arrives at the destination country.
Generalized status, which may imply return, return, temporary storage and other status.
On the way - Left the waypoint
The postal item is sent from an intermediate postal node and is sent towards the recipient.
On the way - Arrived at the intermediate point
The mail item arrived at the intermediate postal center for sorting, selecting a route and sending it to the recipient.
Export from country of origin
Indicates the actual dispatch of the postal item to the destination country.
The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the selection and agreement of the most optimal (cheapest) delivery route for your postal item for the carrier. On at this stage neither the sender nor the recipient can track the exact movement of a package over the Internet.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since receiving the “Export” status, and visible changes no and the postal item has not received the “Import” status, then the sender must contact the post office and submit a search application.
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