If you have an idea about the job postal service, then you can be sure that the parcel or cargo will reach the addressee intact and safe. In this regard, we decided to help in studying postal processes and tell us who a postal operator is.
According to explanatory dictionary Ozhegova S.I. A postal operator is a person who carries out production processes or operations.
The work of a postal telecom operator is very diverse. A qualified specialist is involved in most postal operations: he must provide services postal service, provide financial services for processing and transportation of mail, process email, as well as distribute periodicals in organizations.
Main activities of the postal operator:
Reception, processing, transportation and delivery postal items and cargo;
. Filling out postal documentation in accordance with established standards;
. Providing jobs;
. Planning and organization of the work process;
. Ensuring safety and fire safety;
. Organization of the workplace.
The operator's work is organized in such a way that he independently performs his work and bears full responsibility for its implementation. At the same time, the specialist has a wide number of contacts: from short-term to permanent - they change along with the administration of the post office or. Depending on his workplace, the postal operator has manual and electrified labor tools: a calculator, pen, scales, computer, and so on.
Finding a worthy and highly qualified specialist for this position is not as easy as it seems. Firstly, this is associated with increased financial responsibility. Secondly, the work of an operator is interconnected with constant communication with people: colleagues and clients.
Requirements for postal operators:
Neuropsychic stability;
. Logical thinking;
. Good and developed memory;
. Correctly delivered speech;
. Attentiveness and composure;
. Communication skills
If one of the above qualities is absent, the administration of the courier service or post office will be forced to refuse employment to the candidate. This is connected not only with risks, but also with the health of the potential employee. With a weak nervous system, a person cannot cope with the pressure and stress of a new position.
They must also assist law enforcement authorities when necessary.
- Operators have the right to detain suspicious shipments and notify law enforcement authorities about them. Parcels that pose a threat to people or other shipments may be destroyed if there is no other neutralization option.
- If the service required by the client is not included in the list of what the Post Office offers, the employee has the right to refuse.
- The quality of services provided by the post office and its employees is ensured by regulatory legal acts. This is important: the addresses of the sender and recipient, the texts of letters and telegrams, as well as other messages are secret and cannot be disclosed to anyone except the police. Procedure for considering and filing complaints The client has the right to write a complaint or make a claim regarding the work of a branch or a specific operator.
Job description of 1st class telecom operator
PSPPD) and the Bureau of Translation Control (BKP) or information and computing centers (ICC), control of pension reporting sent to the center for the calculation and payment of pensions or benefits or to the district (city) department of social security; quality control of reception, processing, registration, delivery of postal items and registration of documents for insurance postal items in communication enterprises; control of the processing and dispatch of government and international mail; control of travel documents in communication enterprises; translation of addresses of international postal items, reception and recording of complaints about the work of communications authorities; execution of correspondence to resolve complaints and applications from clients regarding all types of communications, execution of official correspondence.
The 1st class postal operator reports directly to _ _ _ _ _ _ _ _ _ _ . 1.6. A 1st class postal operator supervises the work of _ _ _ _ _ _ _ _ _ _ .
1.7.
Attention
During absence, a 1st class postal operator is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him. 2. Characteristics of work, tasks and job responsibilities 2.1.
Monitors entry and exit, paid by money transfers. 2.2. Receives documents for the payment of pensions from social protection departments, checks and processes them.
2.3.
1st class postal operator job description
Rights and obligations of users of postal services Chapter 4 is responsible for this. Client rights include:
- Until the parcel is delivered to the recipient, the sender has the right to return it, order that it be given to another person, or extend the storage period.
To do this, he needs to write a statement.
- The recipient has the right to refuse to receive the shipment.
- The recipient may leave an order to forward items received in his name to another address. This service is paid.
It is worth noting: the client’s responsibilities include the need to pay for Postal services, as well as fill out the data correctly and completely.
Rights and obligations of postal operators Chapter 5 of the Rules states:
- The responsibilities of operators include receiving, issuing and sending letters and parcels, ensuring their safety, and maintaining the secrecy of communications.
Telecom operator job description
When working in the BKP (ICC), which monitors transfer operations using counting and summing machines in the scope of knowledge of all areas of work, control over the completeness and correctness of the creation of information at the perforation site. When working in PSPPD: control and transmission of information using electronic devices.
When working in mail transportation departments, post offices, railway stations: drawing up travel orders for traveling teams of mail cars and recording working hours when there are more than 50 teams. When working on letter-sorting machines: processing of written correspondence on letter-sorting machines in over 150 directions.
When working at the site (base) of conventional valuables: operational accounting, control and storage of postage marks and other conventional valuables. III. RIGHTS The telecom operator has the right: 1. Submit proposals for improvement of its activities for consideration by the organization's management.2.
Job description of telecom operator 2nd (3, 4) category
Class II Performing the work listed in points “A” and “B”, except for work performed in the PSPPD, using electronic devices for monitoring and transmitting information. Carrying out the work listed in paragraph “B” if there are 6 to 10 delivery areas in the enterprise or post office.
When working in the BKP (ICC), monitoring transfer operations using counting and adding machines in the scope of knowledge of the work of two production sites, creating information using Onega electronic machines. When working on water mail routes: performing the duties of a senior employee with sorting written correspondence.
Where to read about the rights and responsibilities of Russian postal operators
Directive documents, instructions for processing postal items; operations for transferring transfer amounts to current accounts; instructions for the payment of pensions and benefits on behalf of social security departments; instructions for operating the Onega electronic complex when registering transfer and postal cash registers; instructions and procedures for monitoring the processing of government correspondence; instructions on how to operate machines of various systems; instructions, manuals and manuals for organizing the delivery of correspondence and periodicals; rules for working on expedition vehicles; when working in integrated enterprises combining postal, telegraph, telephone and radio services - postal and telegraph rules; intercity telephone rules and rules for the operation of rural telephone communications and radio broadcasting nodes and networks.
- How to write a job description correctly?
This instruction has been automatically translated. Please note that automatic translation is not 100% accurate, so there may be minor translation errors in the text.
The instructions for the position “1st class postal operator”, presented on the website www.borovik.com, comply with the requirements of the document - “DIRECTORY OF Qualification Characteristics of Employee Professions. Issue 70. Communication", which was approved by order of the State Committee of Communications and Informatization of Ukraine 04.10.2000 N 144, agreed by the Ministry of Labor and Social Policy of Ukraine. The status of the document is ‘current’.
Important
Job description in Ukrainian Download as DOC file Preface 0.1. The document comes into force from the moment of approval. 0.2.
Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. 0.3.
V. rights and obligations of postal operators
When performing operations for receiving, processing and issuing international mail, in addition to the above requirements, you must know: the procedure for receiving, processing, sending, sending, issuing and monitoring international mail. the Universal Postal Convention, its Regulations and other international agreements within the scope of the work performed; postal terminology in French; procedure for use Alphabetical list countries and territories of the world, published by the Bureau of the Universal Postal Union. When performing work on receiving and executing correspondence regarding the analysis of complaints and applications: communication charter; instructions for recording and analyzing complaints about the work of communications authorities; rules for using postal, telegraph, telephone and radio services; rules for accepting subscriptions to newspapers and magazines.
RIGHTS The operator has the right: 3.1. Receive from employees of the enterprise the information necessary to carry out their activities. 3.2. Submit proposals on issues of your activities for consideration by your immediate supervisor.4. RESPONSIBILITY The operator is responsible for: 4.1. Failure to perform or improper performance of their functional duties.4.2.
Inaccurate information about the state of performance of one’s official duties. 4.3. Failure to comply with orders, instructions and instructions of the General Director of the organization and immediate supervisor.4.4.
Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that create a threat to the activities of the organization and its employees.4.5. Failure to comply with labor and performance discipline.5.
WORKING CONDITIONS5.1.
Job responsibilities of a Russian Postal operator
At the end of the working day, the telecom operator: - cleans the workplace; - hands over the workplace; 3. Responsibility 3.1. The telecom operator is subject to disciplinary liability in accordance with Article 192 of the Labor Code of the Russian Federation for: - poor-quality and untimely performance of work and duties listed in this instruction; - ignorance of the documents and materials listed in this instruction; 3.2. The telecom operator bears financial responsibility for ensuring the safety of inventory items entrusted to it.3.3. For the commission of offenses in the course of its activities, depending on their nature and consequences, the telecom operator bears civil, administrative and criminal liability in the manner prescribed by law. 3.4.
This job description has been developed and approved in accordance with the provisions of the Labor Code Russian Federation, Resolution of the Ministry of Labor of the Russian Federation dated December 16, 1997 N 63 “On approval of Standard Industry Standards for the free issuance of special clothing, special footwear and other personal protective equipment to employees”, List of industries, workshops, professions and positions with hazardous working conditions, work in which gives the right to additional leave and a shortened working day, approved by Resolution of the State Committee for Labor of the USSR and the Presidium of the All-Union Central Council of Trade Unions of October 25, 1974 N 298/P-22; Provisions on payment of additional expenses for medical, social and professional rehabilitation of insured persons who suffered health damage due to industrial accidents and occupational diseases, approved by Decree of the Government of the Russian Federation of May 15, 2006 N 286 and other regulations governing labor relations in the Russian Federation .
1. General Provisions
1.1. A 1st class telecom operator belongs to the category of workers and is directly subordinate to [name of the position of the immediate supervisor].
1.2. A person with a special professional education without any work experience requirements is accepted for the position of 1st class telecom operator.
1.3. A 1st class telecom operator is hired and dismissed from work by order of [position of the head of the organization].
1.4. A 1st class telecom operator must know:
- rational organization of labor at one’s workplace, and in the case of a collective form of organization and stimulation of labor - also at one’s site, promoting the dissemination and approval of its advanced forms;
— technological process work performed; rules technical operation and care for equipment, devices and tools with which he works or which he services, identify and eliminate current problems that arise during the performance of work; saving mode and rational use of material resources; norms for the consumption of fuel, energy, raw materials and supplies for the work performed; measures to protect and improve working conditions;
— requirements for the quality of work performed, including related operations or processes; forms of creative participation of workers in improving the quality of work and products; types of marriage, its causes and methods of prevention and elimination;
— safe and sanitary-hygienic working methods, basic means and techniques for preventing and extinguishing fires at your workplace or site; signaling, rules for controlling lifting and transport equipment and rules for slinging work where this is provided for by the organization of labor at the workplace;
— production (by profession) instructions and internal labor regulations;
- ways to increase production efficiency - increasing labor productivity (its indicators and methods of determination), the quality of products, saving material resources on the site, in a team, at your workplace, reducing the cost and labor intensity of products, using cost accounting, contracting and other collective forms organization and stimulation of labor;
— purpose and procedure for establishing tariff rates, norms and prices; the procedure for tariffication of work, assignment of qualification categories to workers, revision of standards and prices, establishment of technically sound standards;
— basic provisions and forms of training, retraining and advanced training of workers in production;
- forms and systems wages, conditions of remuneration for multi-machine service and combination of professions; features of remuneration and distribution of earnings under collective forms of organization and stimulation of labor;
— administrative-territorial division of the Russian Federation;
— organizational structure of communication bodies;
— sections of operating rules for all sub-sectors of communications in the scope of work performed, standards and deadlines for their workplace;
— operating hours of enterprises;
— directives, instructions applied at a given workplace;
— the procedure for adding postal items to documents;
— tariffs for communication services within the scope of the work performed;
— the procedure for accepting subscriptions and forwarding periodicals;
— the procedure for summing up results in receipt notebooks and other production documents for the work performed;
— the procedure for making inquiries;
— the procedure for loading machines with postage signs;
— the procedure for recording production standards and working hours of employees;
— instructions on the procedure for registration, accounting and collection of subscription fees for radio points and telephones;
— the procedure for recording volume and quality indicators;
— operations for transferring transfer amounts to current accounts in the State Bank;
— instructions for the payment of pensions and benefits by communications enterprises on instructions from social security departments;
— instructions on the procedure for receiving, monitoring and accounting for trade revenue at enterprises of the Ministry of Communications;
— instructions for operating the Onega Sh-Ze electronic complex when processing transfers and postal cash transactions;
— procedure for checking travel documents;
— instructions and procedures for monitoring the processing of government correspondence;
— instructions on the procedure for storing, recording and distributing postal payment marks and other conventional values;
— regulations on the conduct of cash transactions by operating enterprises of the Ministry of Communications of the Russian Federation;
— instructions on the procedure for operating machines of various systems, a diagram of machine sorting of parcels, techniques for working on installations for sorting parcels;
— instructions, manuals and manuals for organizing the delivery of correspondence and printing and for rationing delivery areas;
- plan settlement, the area served by the post office (in large cities - a communications center), and the areas of delivery areas of your enterprise (delivery point); procedure for sorting correspondence and periodicals.
— When performing operations for receiving, processing and issuing international mail, in addition to the above requirements, he must know the procedure for receiving, processing, sending, sending, issuing and monitoring international mail, the Universal Postal Convention, its Regulations and other international agreements within the scope of the work performed work; postal terminology in French; procedure for using the Alphabetical List of Countries and Territories of the World published by the Bureau of the Universal Postal Union.
— When performing work on receiving and executing correspondence regarding the analysis of complaints and applications: communication charter; instructions for recording and analyzing complaints about the work of communications authorities; rules for using postal, telegraph, telephone and radio services; rules for accepting subscriptions to newspapers and magazines.
- When working in integrated enterprises with a combination of postal, telegraph, telephone and radio services: within the scope of the work performed - postal rules, telegraph rules, long-distance telephone rules, rules for the operation of rural telephone communications and rules for the operation of radio broadcasting nodes and networks; basic concepts about the equipment being serviced; instructions for accepting payments for electricity.
— When working in the BKP (Information Computing Center) that monitors transfer transactions: general information about postal and cash transactions; general characteristics transfer operations and sections of postal rules and instructions relating to sending and receiving transfer reports (information); the procedure for monitoring transfer reporting in the bookkeeping department (ICC), reading punched tape with information on transfer transactions; knowledge of the operating instructions for the Onega Sh-Ze electronic complex when processing transfer and postal cash transactions, instructions on the procedure for controlling transfer operations in information and computing centers and translation control bureaus of the system of the Ministry of Communications of the Russian Federation, using electronic computers ES computers, instructions on the procedure for creating information in the information center, bookkeeping center when using Onega machines; instructions on the procedure for monitoring monetary reporting in the transfer control bureau of the system of the Ministry of Communications of the Russian Federation.
— When working at collection points for preparation and transmission of data (PSPD): general information on the organization of postal and cash transactions; instructions for organizing control and processing of information at regional, regional, republican points of collection, preparation and transmission of data (PSPDD); operating instructions for the Onega Sh-Z electronic complex.
— When working on water routes: the procedure for sorting correspondence, the procedure for sending postal and telegraph correspondence; duties of a senior worker on water mail routes.
— When working in mail transportation departments, post offices, railway stations: a diagram of the routes of mail cars (airplanes, ships, cars); mail route plans and traffic schedules for transport of mail within the serviced routes; procedure for checking travel documents.
— When working on letter-sorting machines: the procedure for processing written correspondence on letter-sorting machines; elimination of simple damage to letter sorting machines.
— When working at the site (base) of conventional values, general information about postal operations; instructions on the procedure for storing, recording and distributing postal payment marks and other conventional values (within the scope of the work performed).
— When working in newspaper and magazine expeditions of post offices, PPP, PZDP, located in the capitals of the union republics and in points of decentralized printing of central newspapers: instructions on the procedure for forwarding and sending periodicals; printing direction plan.
— When working on expeditionary machines: the design and principle of operation of the machines being serviced, the rules for working on expeditionary machines, production processes in which the machines are used; rules for repairing and testing machines; procedure for troubleshooting machine operation.
2. Job responsibilities
A 1st class operator performs the following job responsibilities:
2.1 receiving, processing, sending and issuing simple, registered, government and international correspondence, adding registered correspondence to documents;
2.2 control of the delivery of correspondence and periodicals;
2.3 registration of undelivered postal items;
2.4 sale of postage stamps (stamps, envelopes, postcards);
2.5 charging machines with postage signs;
2.6 accepting subscriptions to periodicals;
2.7 issuance of correspondence and telegrams addressed post restante;
2.8 acceptance of payment for long-distance telephone calls provided on credit;
2.9 acceptance of subscription fees, calculation, registration and accounting in subscriber cards (personal accounts) of subscription fees for telephones, radio broadcasting points, acceptance of payments for electricity, receiving applications from subscribers on these issues and giving them certificates;
2.10 accounting, grouping and systematization of documents in the production archives of communication enterprises, making inquiries;
2.11 changes to manuals and manuals;
2.12 acceptance, dispatch, accounting, settlement of payments for postal packaging;
2.13 taking into account volume and quality indicators; reception and delivery of equipment, linen, accounting and storage of them;
2.14 recording working hours and compliance by employees with production standards;
2.15 connection and disconnection of telephone subscribers on switchboards;
2.16 maintaining a log of damage claims;
2.17 receiving, processing, sending and issuing parcels, valuable letters and valuable parcels;
2.18 acceptance and issuance of money transfers;
2.19 payment of pensions and benefits; receiving and processing orders for long-distance telephone calls;
2.20 receiving and transmitting telegrams by telegraph or telephone;
2.21 maintenance of a low-power radio node;
2.22 accepting applications and issuing work orders to eliminate damage to equipment;
2.23 registration of postal and cash transactions using machines of various systems; receiving documents from social security departments for payment of pensions;
2.24 checking, processing and sending them to the post office;
2.25 transfer of money from transfers and trade proceeds to the settlement accounts of trade organizations in the State Bank;
2.26 receiving, processing, sending and issuing international insurance mail;
2.27 issuing transfers, pension orders and money to postmen to pay for money transfers and pensions at home;
2.28 preparation of documents for insurance and parcel mail at communication enterprises;
2.29 receiving, processing documents, processing and sending postal payment marks;
2.30 registration, sending, support and receipt of insurance mail with above-limit cash balances and cash reinforcements;
2.31 accounting and storage of money and other valuables in storerooms of communication enterprises with the performance of operations for receiving and issuing money and other valuables;
2.32 exchange of mail with postal cars, ships, airplanes and vehicles;
2.33 control of accepted, received for payment and paid transfers;
2.34 control of the payment of pensions and benefits, control and execution of transfer reports received from reporting communications enterprises for sending to points of collection, preparation and transmission of data (PSPDD) and the Bureau of Translation Control (BKP) or information and computing centers (ICC), control of pension reporting sent to the center for the calculation and payment of pensions or benefits or to the district (city) social security department;
2.35 quality control of reception, processing, registration, delivery of postal items and execution of documents for insurance postal items at communication enterprises;
2.36 control of the processing and dispatch of government and international mail; control of travel documents at communication enterprises;
2.37 translation of addresses of international postal items, reception and recording of complaints about the work of communications authorities;
2.38 execution of correspondence to resolve complaints and statements from clients relating to all types of communications, execution of official correspondence;
2.39 maintaining cards and personal accounts of subscribers;
2.41 monitoring the timely receipt of income, including non-advance payments to clients for communication services;
2.42 control of advance accrual, warning the subscriber about the end of the advance;
2.43 processing of bank documents;
2.44 reconciliation of income receipts with cash registers and post offices;
2.45 providing information to subscribers;
2.46 maintaining an archive, primary accounting of documents;
2.47 processing orders for installation and relocation of telephones;
2.48 drawing up diagrams and lists of delivery areas, participating in establishing their boundaries, drawing up sorting tables;
2.49 maintaining a file cabinet with delivery cards;
2.50 sorting postal items and periodicals into delivery areas, issuing postal items and periodicals to postmen in the established manner;
2.51 acceptance from postmen of undelivered postal items and stamps, sums of money for delivered additional paid correspondence, postal items with cash on delivery, etc. and their design;
2.52 organization of the work of postmen at communication enterprises and delivery areas when in various ways delivery taking into account compliance with standards and delivery deadlines, as well as full workload of postmen;
2.53 carrying out production operations when organizing motorized delivery and enlarged delivery post offices;
2.54 instructing postmen and monitoring their work;
2.55 identifying and eliminating the reasons causing complaints about the delivery of postal items and periodicals;
2.56 control over the condition of subscriber cabinets, control points and mailboxes, as well as ensuring the improvement of all delivery areas of the post office (numbering of houses, lighting of entrances, subscriber cabinets, strong points, etc.);
2.57 receiving and processing forwardings for periodicals;
2.58 accounting for workload, meeting deadlines, quality of work and working hours of postmen;
2.59 assisting postmen in mastering advanced methods and techniques of work;
2.60 exchange of coins at call centers equipped with long-distance public telephones (ITAs) and public telephone booths.
2.61 When working in the BKP (ITC) that monitors transfer operations: opening, checking attachments, sealing and sending bags (boxes, capsules) with transfer reports, control of transfers to the BKP without the use of adding machines.
2.62 When working in the BKP (ICC), carrying out: control of transfer operations using counting and adding machines in the scope of knowledge of all areas of work, control over the completeness and correctness of the creation of information at the perforation site.
2.63 When working on water postal routes: receiving mail at the starting point, escorting and exchanging mail en route, delivering it at the final point and processing, sorting written correspondence; Performing the duties of a senior worker on water mail lines with sorting of written correspondence.
2.64 When working in mail transportation departments (post offices, railway stations): exchange of mail with postal cars, ships, airplanes and vehicles; drawing up travel orders for traveling teams of mail cars and recording working hours when there are more than 50 teams; control of travel documents, making changes and corrections to the sorting manual and mail routing plans; receiving and issuing postage signs to traveling teams; manuals and weapons.
2.65 When working at the site (base) of conventional values: receiving and sending postage marks and other conventional values, paperwork, operational accounting, control and storage of postage marks and other conventional values.
2.66 When working on letter-sorting machines: processing of written correspondence on letter-sorting machines in over 150 directions.
2.67 When working in newspaper and magazine expeditions of post offices, PZhDP and PPP, located in the capitals of the union republics and in decentralized printing points of central newspapers, quality control of printing forwarding.
2.68 When working on forwarding machines (stamping, address printing and printing and duplicating): operation of forwarding machines; starting and stopping machines; adjusting critical components and eliminating simple faults; participation in the repair and testing of machines. Preparation of tensels and necessary materials.
2.69 When working at the point of collection, preparation and transmission of data (PSPD): acceptance and dispatch of insurance bags in accordance with postal rules; control over the receipt of punched paper tapes, the correctness of their design and the completeness of receipt; accounting of received information; control and correction of information; control and transmission of information using electronic devices; accounting for defective information and sending requests for faulty information; sending defective information to the communication center for re-creation; preparation of notices f. 30-KM for cases of violation of the quality of work by communication enterprises; storing punched tapes in accordance with the instructions; sending controlled information to the BKP (Information and Computing Center) according to deadlines and recording it; correction of information after processing it on a computer; accounting of defective information due to failures of electronic systems and PSSPD equipment for transmission to the service Maintenance necessary information.
3. Rights
A 1st class telecom operator has the right to:
3.1. For all social guarantees provided for by law.
3.2. Require the management of the enterprise to provide assistance in the performance of their professional duties and the exercise of rights.
3.3. Require the creation of conditions for the performance of professional duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.
3.4. To receive special clothing, special shoes and other personal protective equipment.
3.5. For additional vacation and reduced working hours.
3.6. To pay additional expenses for medical, social and professional rehabilitation in cases of health damage due to an industrial accident and occupational disease.
3.7. Get acquainted with the draft decisions of the enterprise management concerning its activities.
3.8. Submit proposals for improvement of the organization and methods of work performed by the enterprise management for consideration.
3.9. Request personally or on behalf of your immediate supervisor documents, materials, tools, etc., necessary to perform your job duties.
3.10. Improve your professional qualifications.
3.11. Other rights provided for by labor legislation.
4. Responsibility
A 1st class telecom operator is responsible for:
4.1. For failure to perform or improper performance of their official duties provided for by this job description, - within the limits determined by the current labor legislation of the Russian Federation.
4.2. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.
4.3. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.
Job description of 1st class telecom operator
Telecommunications operator
In the modern world, communication plays a huge role. It is simply impossible to imagine today's life without it. Communication includes telephone, including mobile, radio, and mail. The devices with which it is carried out are becoming more and more complex; often only a trained specialist can manage them and make them function smoothly. You can hear the telecom operator in the handset when trying to call somewhere through a PBX. They switch the call to the desired line, and also configure transmitters and radio devices.
History of the emergence of the profession Telecom operator How did the profession originate? How did the profession develop?
People have been trying to communicate with each other since their appearance. Primitive tribes tried to do this with the smoke of fires and the beating of drums. Later soldiers used the same techniques. Then telegraph technology appeared: light telegraphs, with encryption apparatus. Those telegraph operators can be called the first telecom operators. When telephone communication appeared, there was no automation; subscribers were connected manually.
Significance to society Importance, meaning and social status of the profession
Although today telephone communications is automated, but sometimes you have to contact support, and then we deal directly with the operator. Communication equipment also requires maintenance. Postal items also need to be processed. Therefore, we can say that telecom operators will always be provided with work.
Features of the profession Telecom operator Uniqueness and prospects of the profession
Telecom operators are either military or civilian. Telephone information centers, companies providing mobile communications, also contain such employees. When servicing complex equipment, a telecom operator must be an educated person, and also have a quick reaction, attentiveness, and intelligence. Other requirements depend on what responsibilities the telecom operator performs. If he simply answers calls, then he must be polite and correct. If he services equipment, he must understand technology.
"Pitfalls" of the profession Telecom operator All the pros and cons of the profession. Difficulties and features.
The telecom operator must make decisions quickly, answer questions quickly, without being able to leave. This can lead to nervous breakdown. But still, the operator’s work takes place in a warm office, without physical exertion.
Where and how to get a profession as a telecom operator Where do they teach professions?
You can become a specialist in the telecom operator profession by graduating from a special lyceum or taking courses. Accordingly, the duration of training will be three years or several months. During the courses you will gain basic knowledge and simple skills in registering letters, documents, and processing postal items. Lyceum provides more thorough knowledge computer technology, modern equipment.
Many people use Russian Post, but not everyone knows the rules for providing postal services.
The regulation of relations between employees of the organization and clients occurs in accordance with the order of the Ministry of Telecom and Mass Communications No. 234 “On approval of the Rules for the provision of postal services.”
Postal rules - some provisions
The first rules appeared back in 2005 (order No. 221), but in 2015 they were changed, and the first version became invalid.
Today the document consists of 6 chapters and 2 appendices.
Let us briefly consider the general provisions:
- What services the post office provides, how and between whom (operators and clients) they are regulated.
- What services are there: universal and others (money transfers, international shipments).
Note: EMC mail is also included in other services.
- What kinds of shipments are there: letters, parcels or parcels, domestic and international, simple and registered, with an inventory, attachments, with a declared value or.
- About the information on the external sign: it must indicate the full name, index and operating hours.
- Each department must have samples for filling out letters and forms, a list of items prohibited for forwarding, storage periods for letters and parcels, categories of citizens who are provided with benefits, establish categories of items, and other information, and the post office is also required to submit a book of complaints.
- The need to have a mailbox for collecting letters, which indicates the time and dates for collecting letters.
Rules for accepting postal items and transfers
They are indicated in Chapter 2 of the Rules:
- Only attachments that are not prohibited can be sent within Russia and abroad.
- Letters and parcels are processed in accordance with the Rules.
- Letters and parcels are accepted only in packaged form, money - in rubles.
- The employee has the right to inspect the parcel if there is a suspicion that prohibited items have been sent or the shipment is made with an inventory.
- The sender is obliged to indicate all the necessary data: full name or name of the organization, full address and postcode, mailbox number. When making a money transfer to the name of a legal entity, all details are indicated. The data must be indicated correctly and clearly, without erasures or corrections. If necessary, you must indicate that the shipment is addressed “poste restante.”
- Payment is made according to accepted tariffs and is the same for all Post offices.
- Confirmation of payment for letters is stamps (they are pasted in the upper right corner), for international items - response coupons. They cannot be exchanged or returned; damaged, dirty, canceled or foreign stamps will not be accepted.
Good to know: The list of items prohibited for sending can be found in Federal Law No. 176 “On Postal Services”.
Rules for payment of transfers and delivery of items
The conditions are stated in Chapter 3:
- Delivery of correspondence occurs to the address indicated on the envelope or packaging, as well as at local Post Offices.
- IN mailboxes citizens are delivered simple letters, notices of parcels and money transfers.
- Receipt notification is given after receiving the parcel at the post office. If the recipient does not appear, a secondary notice is sent after 5 days.
- You can receive the parcel only with an ID card.
- Parcels and letters are stored at the department for 30 days, after which they are sent back. Storage and return shipping fees apply. If the sender's address is incomplete or illegible, the parcel will be moved to storage after the expiration of the storage period. They stay there for six months, after which they are destroyed.
- A return is also possible at the request of the sender, the recipient’s refusal, the inability to read the latter’s address, or other reasons that impede the provision of postal services.
- In some cases, items may be opened. This is only possible with the permission of the court, if the autopsy helps to find the “owners”.
Take into account: If the size of the correspondence does not allow it to be placed in the box, the recipient must pick it up at the department himself.
Rights and obligations of users of postal services
Chapter 4 is responsible for this. Client rights include:
- Until the parcel is delivered to the recipient, the sender has the right to return it, order that it be given to another person, or extend the storage period. To do this, he needs to write a statement.
- The recipient has the right to refuse to receive the shipment.
- The recipient may leave an order to forward items received in his name to another address. This service is paid.
It is worth noting: The client’s responsibilities include the need to pay for Postal services, as well as fill out the data correctly and completely.
Rights and obligations of postal operators
Chapter 5 of the Rules reads:
- The responsibilities of operators include receiving, issuing and sending letters and parcels, ensuring their safety, and maintaining the secrecy of communications. They must also assist law enforcement authorities when necessary.
- Operators have the right to detain suspicious shipments and notify law enforcement authorities about them. Parcels that pose a threat to people or other shipments may be destroyed if there is no other neutralization option.
- If the service required by the client is not included in the list of what is offered, the employee has the right to refuse.
- The quality of services provided by the post office and its employees is ensured by regulatory legal acts.
Procedure for consideration and filing of claims
The client has the right to write a complaint or make a claim regarding the work of a branch or a specific operator.
The user has the right to leave a review in the complaint book, file an application or go to court.
If a conflict situation arises, the first step is to try to resolve the problem pre-trial - this is spelled out in Law No. 176-FZ.
Reasons for filing an application may include damage, loss of the parcel or delay in delivery. The Post Office is responsible in all cases, with the exception of emergencies and problems with the shipment itself. For example, if the parcel contains items prohibited for transportation, it will not be delivered.
Submit a claim in writing at the branch itself, or you can write it on the website, at mobile application, through a public reception or by calling a hotline.
The period for consideration of any claim is:
- 5 days if the parcel was transferred within the same locality;
- 2 months for all other domestic shipments.
You can download samples of claims for the work of the Russian Post.
Responsibility of operators and users
Russian Post employees bear full responsibility for the provision of services.
Depending on the claim, the amounts recovered vary:
- If a problem occurs with the entire package of declared value, the Post Office will pay the full amount and postage costs.
- If a part is damaged, it will be paid for.
- If a parcel without a declared value is damaged, the tariff fee will be reimbursed at double the rate.
- If delivery deadlines are violated, a 3% daily penalty will be charged.
Liability does not arise if:
- Loss or damage occurred due to circumstances that the organization could not prevent - this could be a natural disaster, flood, etc.
- There are no external signs of damage on the box, although the package inside was damaged, that is, the damage was not the fault of the Post Office.
- The delay or loss occurred due to inspection by police or customs officials.
- The violations are not related to the postal contract.
Note: international shipments are regulated by Russian laws and international treaties.
Customers are responsible if someone else's packages are damaged due to their shipment. This may be due to prohibited items being sent (such as liquids or glass containers) or poor packaging.
Ways to resolve conflict situations
If conflict situations arise, Postal employees must do everything possible to resolve it.
If this is not possible, you must contact the head of the department or write or call the hotline.
Often, employees try to resolve the situation on their own, without leading to a complaint, or to suggest the most acceptable solution.
For example, if the shipment is not tracked and the notice has not arrived, although it should have been due, operators can tell you how often the postman picks up notices or check when they were last given.
The document notes:
- Full name and contact details of the applicant.
- Post office number and address.
- What exactly happened: what was the shipment (letter, parcel), from where and where it was going, dates of departure and receipt (if it was delivered), amount and type of packaging.
Please note: depending on the complaint, it is necessary to indicate different nuances: for example, if the problem is damage to the goods, it is necessary to note how well it was packaged, but if the letter did not arrive, this is not necessary.
- Attach evidence of what happened: photographs and copies of receipts.
- Date of filing the claim and signature of the applicant.
After the investigation, the Post will send a written response.
The rules for the provision of postal services regulate the relationship between Postal employees and clients. The document specifies all the rights and obligations of the parties, as well as other nuances.
Watch the video, which highlights current changes in the work of Russian Post branches:
Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to know how to solve exactly your problem - contact the online consultant form on the right or call:
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