Current situation.
Time between export and import
CP - 39 days
HK - 23 days
Time is gradually increasing, the reasons for this are unclear. The Chinese are gradually curtailing shipments to the Russian Federation.
Parcels flashed with a delivery time of 120 days.
On the one hand, now is a bad time for shopping, because... The more a package is lying around, the more likely it is to get lost. On the other hand, things won't get any better. And if the product is unique enough,
that is, there is a chance that in a month the seller will not want to sell it to a buyer from the Russian Federation.
For newbies:
No big deal for now.
Yes, it’s normal, everyone has even longer deadlines.
No, the sellers have nothing to do with it.
No, you can't speed it up.
If you want, open it, if you want, don’t.
No, I’m not lost yet, I’ll see in 3 months.
Still read the forum.
You have a standard case, this is discussed here every day.
FAQ
The topic is called “Tracks and delivery times from China and Hong Kong”, the rest is in the Sandbox.
The altar for magic is in another section, beware of the Moderator's Magic.
If you have a question, ask; if you have an answer, answer. Don't make empty messages - they bother others.
Remember that online trading is for the patient and calm.
1 O TRACKS:
1.1 Tracks may be updated every few days. Checking them every hour is stupid.
1.2 The parcel can be exported two or three times. Always believe the last message.
1.3 The parcel may leave sorting two or three times. Always believe the last message.
1.4 In any place, the parcel may hang for one to two weeks.
1.5. In doubtful cases, tracks must be tracked in their original sources.
- China Post: http://intmail.183.c...temtrace_en.jsp
- Hong Kong Post: http://app3.hongkong.../mt/enquiry.jsp
- Singapore Post (Sinpost) http://www.singpost....TrackItem#Quick
- Russian Post: http://russianpost/ru
- EMS Russia: http://emspost.ru
- EMS China: http://www.ems.com.cn/english.html
- Ukrainian Post: http://www.ukrposhta...nsf/search_post
Other systems use data from these, adding their own errors to them. 9 out of 10 questions about oddities are caused by the fact that the information was not taken from the sources indicated above.
1.6 Tracking systems often fail; you shouldn’t look for meaning in every stupid thing. Data may be updated with a delay of several days.
1.7 For statistics on sending parcels for different delivery options, see sms-track.ru
1.8 Personal checker - trackchecker.info
1.9 Statuses
Collection - the parcel arrived at the China Post Office.
Opening - arrived at a transit point, nothing to do with opening or returning. Separately, without other statuses, it makes no sense, you can ignore it.
Dispatching - departure from one transit point to another transit point.
Departure from outward office of exchange, export - departure to a foreign country, prepared for loading on an airplane. If it does not fly away for a long time, the Departure status may be repeated several times. Until there is import in the receiving country, there is no way to determine where in the world the parcel is located.
NULL - there is no accurate information, it is repeated several times in a row, often accompanies the return of the parcel to the sender.
Due to the inaccuracy of the clock, statuses within one day may change places in any order.
Sometimes, after acceptance, the parcel is declared for import in the destination country without intermediate statuses.
1.10 When returning a parcel, the destination country is changed to CN in all records.
1.11 The track looks like 2 letters 9 numbers 2 letters. The remaining options are postal receipt numbers.
First letters:
- RA, RB, RR - Air transport, up to 2 kg
- RC-air parcel (2kg+, longer customs clearance)
- RT-air envelope
- CP - type of Chinese 1st class
Last letters - country of departure
- CN - China
- HK - Hong Kong
- TW - Taiwan
- SG - Singapore
Example: RB028278111HK - air package from Hong Kong up to 2 kg
E(A|E)ххххх(CN|HK|TW|SG) - EMS
1/12 Tracks of the type RAxxxxRU - internal, are pasted by the PR when receiving parcels at the border to reduce theft of parcels.
1.13 For Russia, the destination country EL may be indicated in the track breakdown on the China Post website, for Kazakhstan - HS.
1.14 Tracks of the form A000nnnnnn can be issued by the company flytexpress, you can get an international track on the website http://www.flytexpre...om/EnIndex.aspx
2 ABOUT DEADLINES
2.1 Currently, delays between exports and imports range from 2 to 5 weeks. Statistics: http://sms-track.ru/
2.2 Delivery from doorstep to doorstep takes from 4 to 10 weeks.
2.3 This happens every end of the year. But this year is especially bad. Some software companies in China stopped accepting parcels to the Russian Federation before the New Year.
2.4 For the New Year, goods must be ordered before November 10.
2.5 After the New Year, congestion will subside no earlier than February 20.
2.6 Posts from China, Hong Kong, Singapore, Sweden, Switzerland, Fiji can be used.
2.7 It is now impossible to meet the deadlines promised by the seller.
2.8 The Seller cannot influence the mail. He won’t even want to write a wanted notice.
2.9 The seller is no less interested in delivery than the buyer, because the buyer is more protected by the rules.
2.10 Parcels are lost quite rarely and travel very slowly; you should not worry about each one not received within the 15-25 days promised by the seller.
2.11 There is no difference in the speed of tracked and non-tracked parcels.
3 ABOUT MISCELLANEOUS
3.1 EMS is not express mail, so they don’t write about themselves. But DHL, FedEx, etc. worse.
3.2 The Chinese can use Chinese, Hong Kong, Singapore mail, and sometimes Swiss, Swedish, and Fiji mail for delivery.
3.3 Asking “who imported the parcel from...” is stupid. One incident means nothing.
3.4 Parcels are not soldiers, they don’t go to each other’s heads. Those sent together will arrive separately and at greater intervals.
3.5 Open a dispute about non-receipt and then send the money back or wait, hoping for the best - everyone decides for themselves.
3.6 If you received the money back and then the parcel, pay the seller again.
In preparation for loading, parcels are first scanned and then stuffed into containers. And the containers are already transferred to an intermediate warehouse for loading. As soon as a free plane appears, they begin to load it until the space runs out. And those containers for which there is not enough space remain in the warehouse next to the empty space. And immediately this empty space begins to be filled with new containers. And, if your package gets to the far end, you have to wait for a lucky chance when the room is completely cleaned. And if it arrived at a fortunate moment in time, when a new board arrived, it will be immediately sent for loading.
On the receiving side it’s the same, with the only difference being that for PR there is always an increase in the number of parcels under New Year- a surprise greater than snow. And, accordingly, they also have a conveyor belt: scanned, loaded, sent to customs, scanned there before and immediately after, and again in line. And in each of these places, after scanning them either into containers or into rooms with limited access they are stuffed in so that while waiting for transportation no one will attach their legs.
And this queue in different places, consisting of warehouses of different configurations and depths, leads to the fact that two parcels sent simultaneously can diverge for a month or more.
Why such a mess with delivery?
Before and during the CCP Congress, Chinapost was practically inactive. Then there was record sales on Black Friday. Then a combination of a seasonal surge before Christmas + New Year + annual growth. As a result, there is blockage at the post office, many parcels are exported two or even three times, some are returned to the sellers after a month of “flight”.
Details about mail http://www.russianpo...tem?newsid=7608
Why now - the devil knows. This has never happened before in the history of purchases in China and there is no simple suitable explanation.
Usually after the New Year the situation improved by the end of January, and by the end of February everything was almost flying.
The available Chinese partners themselves do not know what is happening.
On the morning of Monday, January 16, 2017, a Turkish cargo plane crashed in Kyrgyzstan while attempting to land in thick fog. At least 37 people were killed, including 4 crew members. Most of the dead died right in the houses on which the plane fell. According to rescuers, there were 6 children among them. A Boeing 747 aircraft flying from Hong Kong to Istanbul crashed near Manas International Airport, located 25 kilometers from the capital Bishkek.
He planned to make an intermediate landing in Kyrgyzstan. According to the conclusion of the Kyrgyz authorities for the Interfax agency, 15 houses were destroyed.
Kyrgyz authorities conclude that the plane should have belonged to the Turkish airline Turkish Airlines. However, she denied this. Although it was flying under the TK badge, it was owned by ACT Airlines, known as My Cargo Airlines. According to ACT, the plane crashed during landing, at the end of the runway, under unclear circumstances.
This plane also carried parcels that we order on Aliexpress. Aliexpress froze all shipped orders that were on the deck of the plane. What exactly does it mean and what you need to do to get your money back, you will learn from the article.
How do I know if my package was on board the plane?
- Login to your Aliexpress account
- Press
Goes a long way. Goods come from China, Hong Kong, Thailand, plus transportation throughout Russia. The goods undergo registration, several customs centers, post offices.
The buyer tracks the movement of goods using the website. The status of the goods changes several times along the entire route. The status is determined using track numbers, assigned to the product by the seller. Track number is assigned immediately after purchase on the website, it looks like this (see below):
Track - the order number is indicated by the arrow on the left
In order to check the journey of the goods to the consumer, activate the key "Check order status".
Let's focus on a certain status called "Waiting for pick up", below.
Status “Waiting for pick up” on Aliexpress
Translation of this status to Aliexpress simple enough, it means "Waiting for loading". The meaning of the status is to confirm to the buyer that the goods are packaged and are subject to shipment with loading onto a vehicle.
Order status “Waiting for loading”
The cargo, according to this status, is processed in China, travels through the PRC by mail, then is loaded onto an airplane, ship or land transport, proceeding to its destination in another country.
On the page of the ordered product, this status is reflected in the following form (indicated in yellow in the figure):
Status “Waiting for pick up” or “Waiting for loading” with the specified installation date on the website
The “Waiting for pick up” status on Aliexpress is frozen: why?
This status is on Aliexpress should remain unchanged for several days. During this time, the goods are transferred to the vehicle. Once this happens, the status will change to " Accepted by carrier".
Once the status of acceptance by the carrier appears, it means that the goods are sent to the sorting center and then to the country where the buyer is located.
General route of goods
If the status indicating waiting for loading is frozen, there are the following reasons:
- on the mail server and tracking server, track numbers, information about the product has not yet been received. It takes up to two weeks for the status to appear on the site. This period includes time for booking track numbers, time for transportation by courier to the post office, and entering data into the tracking system. You should wait.
- The product has not yet been shipped. The item is ready to be shipped, but is still in China.
- track - the product number is tracked only by Chinese logistics companies.
- the goods are imported. This period includes a long delay of goods at customs and the border, where it can simply lie in a warehouse, waiting in line. In this case, the buyer should monitor the official delivery times.
- The goods are in line for customs inspection. There is a large flow of goods at customs. If the status does not change within 3 weeks, you can call the customs service to the buyer himself.
- large flow of goods into holidays. In the event of such a delay, it is to be expected.
- The postal services database is being updated. The update may be slow.
- goods in flight by air, or on a sea vessel, or moving by land.
- loss of goods. A very rare occurrence.
Actions of the buyer when the status on Aliexpress freezes
- if the status about waiting for loading is on Aliexpress no, then you should wait for 10 days, then calculate the seller’s coordinates on the website and open a dispute.
- if status "Waiting for loading" yes, the parcel has been sent, wait up to 5 days before the end of the official buyer protection period.
- Alternatively, open a dispute 2 days before the end of the protection period to get a refund for undelivered goods.
Identical statuses on Aliexpress
- The goods are not accepted by the courier company.
- the goods were not delivered to the sorting center.
- the order was canceled (by the buyer or seller, for their own reasons).
- the goods are not prepared.
- goods are being accepted at the vehicle.
- The post office is ready to send the goods.
Statuses of this kind are usually reflected on the site.
So, if the site has the status “ Waiting for loading", this means:
- the product was prepared by the seller company.
- The goods are awaiting further action from the transport company.
- the product will change its status "Accepted by carrier" to be sent to the delivery country in a few days.
In general, the phenomenon of status freezing on Aliexpress quite rare, so we wish you successful shopping!
Video: Order statuses on Aliexpress
Tracking postal parcels sent by AliExpress sellers from China is not very interesting. And first of all, the lack of interest is explained by the incomprehensibility of the status of international shipments.
Let's figure out what is meant by the incomprehensible inscriptions on sites for tracking IPO (international postal mail) tracking codes.
Parcel information received
AliExpress sellers often register parcels using electronic service. Therefore, receiving a tracking code on the order card does not indicate that the item is already with the postal carrier.
If the parcel has not yet arrived at the logistics company's branch, but it has already been registered by the sender in in electronic format, the status when tracking it will indicate that “Information has been received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered until it actually arrives at the post office in China.
You can find information about tracking numbers on our website.
Parcel accepted
Another option: "Reception".
As soon as the seller or courier delivers the parcel to the logistics service, fills out all the necessary documents, including the customs declaration, the status of the shipment changes to “Reception”. IN additional information You can find out about the time and place of reception in the sender's country.
Left the parcel collection point
This means everything is fine - the shipment has begun its long journey to Russia.
On my way
Shipments are periodically registered at intermediate points - sorting centers. At such nodes postal service parcels can be reloaded from one mode of transport to another; in general, they are distributed along optimal main routes. Using such “control” points, the recipient can receive information that his order is still moving in the direction of Russia.
Arrival at MMPO
At MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. This is where dispatches are formed (grouped in boxes or large bags postal items), intended for the MMPO of the recipient country.
Export
The “Export” status is assigned to shipments that have already been transferred to the carrier for delivery to the destination country. When sending goods from China, this status when tracking orders usually does not change for a long time. This is explained simply: when sending international shipments from China or Singapore, it is necessary to fill airplanes with a carrying capacity of 50 to 100 tons with mail.
There are other reasons for delays, for example, transit routes of flights, which imply the presence of one or more intermediate points during the flight. In each of them there will be delays in unloading/loading parcels.
During the Export process, the parcel will not be tracked.
It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, if this process is delayed, to submit an application to search for the parcel. If you order from AliExpress, you need to ask the seller to sort out the situation. You will either get your money back or extend the Buyer Protection Period in order to still find your lost items.
Import
This status appears only when the shipment is registered by the postal operator in the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.
Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arrival at the center, the containers are opened and all shipments are registered, which is displayed on websites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them is received before arrival from the country of departure.
There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was best to send it from China, as well as on the degree of congestion at the MMPO.
Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land to the destination city. And, perhaps, the order will reach the recipient faster, due to periodically low throughput Moscow center.
Transferred to customs
After registration with the MMPO, parcels are transferred for processing to the Federal Customs Service. They then go through customs transit, which means they are packaged by type and transferred to a specific location. All shipments pass through an X-ray machine, where an operator views their contents. By the way, dogs also work at customs - they sniff each parcel for drugs or spice.
If at least some suspicion arises, the parcels are opened by the operator in the presence of the responsible person - a customs officer. Reasons for opening:
- availability (although it is not clear how an X-ray can be used to determine that the parcel contains counterfeit products);
- assumption that there are goods for commercial use(for example, a batch of nail polishes);
- suspicion that prohibited goods are being sent (weapons, drugs, chemicals, plant seeds, etc.).
If the parcel has been opened, an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.
Detained by customs
One of the most unpleasant statuses.
Real people work at customs, not robots, so they carefully look at information about the goods being sent. The low cost of assessing the MPO, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the shipment, such packages are often opened at customs.
Customs officers know how to use the Internet, so they can manually check the real cost of the goods, perhaps using the information on the MPO, in which store it was purchased.
Still very important point: checks whether purchases made by the same person have been exceeded, currently set at 1000 euros. The weight limit of the goods is also taken into account; it should not exceed 31 kg. If the limits are exceeded, then a customs document is attached to the parcel. receipt order for payment of 30% of the cost of the goods. You can receive a shipment at Russian Post only after paying the customs fee.
All of the above explains why goods periodically get stuck at customs: FCS employees need time to unpack suspicious goods, check the real value and other procedures.
Issued by customs
After inspection by the customs service, the items are sent to Russian Post for further forwarding to the recipient. Where exactly in this moment The location of the MPO can be found out from the post office index, which is written next to the next status of the item.
From the moment of transfer postal service You can roughly calculate the arrival time of your order, taking into account the average delivery times for items across Russia.
Arrived at the sorting center
Traveling across Russia, parcels pass through numerous sorting centers, where optimal main routes are determined. Numerous items are sorted and sealed in large boxes to prevent damage and loss.
Speed of MPO transfer across the territory Russian Federation due to many factors, including:
- travel by land or air;
- frequency of flights towards the destination city;
- the degree of load on mail planes (if the load limit is exceeded, the item waits for the next flight);
- other.
There may be more than one sorting center along the route. After the MPO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And you don’t have to wait for a notification in your mailbox. By presenting your documents and tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites due, among other things, to the fact that local postal operators may delay the registration of newly arrived mail at the department.
Submission
Sometimes parcels are sent to the wrong place at sorting centers. Another option is that the AliExpress seller confuses something when writing the recipient’s address. Most influential wrong index, but the name of the city, region, and the addressee’s last name do not have much influence.
After the MPO arrives at the wrong address, post office operators issue a “Forward” coupon and send the mail to the addressee. This is not terrible, but it greatly lengthens the travel time of items.
Came to the place of delivery
After the local post office employees register the MPO, they issue a notice, which the postman takes to Mailbox to the addressee. The presence of this notification speeds up the process of receiving the parcel.
If there is no notice (for example, the recipient did not wait for the postman after seeing the status change on the tracking website), then the post office operator will print it again. You need to have documents and tracking code with you.
Parcel delivered
Another option: “Deliver to the addressee.”
The parcel was issued to the recipient at the post office indicated in the status.
You can track your parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China until they are received.
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