"were left without contact. The company's clients complain that because of this they are losing money, clients and are unable to reach their family and friends on important issues.

Why doesn't "Motive" work?

The Motiva group on VKontakte reported that a serious accident occurred on the network, and emergency restoration work is now underway. “Unfortunately, it is difficult to name the completion date of the work. We are doing everything to restore communication as quickly as possible. We apologize for the inconvenience,” write representatives of the mobile operator. Earlier, information appeared on social networks that it would take 72 hours to eliminate the problem, but the company denied this data.

Dozens of comments were left under the message. Users complain about problems they are having. “I have a work number! I'll just sue you for damages! I don't care about your accidents. I have 100 clients calling me a day, and I don’t care if there’s an accident at Motive or something else! We need to take care of the equipment and make timely repairs so that subscribers do not suffer!” - writes one outraged client. “I’ve already lost so much money this morning and continue to lose. All work is tied to the number, so another SIM card from another operator will not help in any way. My day has definitely gone down the drain. We can only hope that this will be only one such day,” echoes the second. Someone conciliatoryly suggests waiting and not causing scandals: “Of course, for many, the lack of a network has become a big problem, but, comrades, understand that Motiv has more than one small switch and a couple of antennas in the city... This is a huge infrastructure and a lot of equipment. All of it, indeed, alas, is not eternal.” Some people start talking about compensation for the inconvenience caused.

What's wrong with Motiv in Yekaterinburg

On the company's official website, information about the accident is presented in a calmer tone:

“Today, October 12, an accident occurred on the MOTIV network. As a result, subscribers may experience difficulties using voice and data services on the 4G network. IN currently The company’s specialists are engaged in restoring communications.”

As Znak.com reports, citing its own source close to the company’s management, early today in the morning, fiber-optic communication lines (FOCL) were broken at several Motiv base stations at once. The company itself blames hackers:

“The cause of the accident was a large-scale DDoS attack on the MOTIV network. IN this moment Voice connection restored. Work to isolate network segments continues. [...] All MOTIV subscribers left without communication will receive compensation, the types and timing of which will be announced additionally.”

It should be noted that this year the Ural telecommunications company Motiv celebrates its twentieth anniversary. Currently, the operator serves more than three thousand. base stations GSM standard and almost 1.9 thousand base stations LTE standard and provides communications in the territory of 1,594 settlements Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug. In the fall of 2014, the company launched a 4G network, and a little later introduced its own smartphone with an LTE module, DK.RU reported.

https://www.site/2016-10-12/oficialnoe_zayavlenie_motiva_o_problemah_so_svyazyu_vinovaty_hakery

Official statement"Motiva" about communication problems: "Hackers are to blame"

Motiv released an official statement about the communication problems that the company's subscribers experienced today. “Hackers are to blame. The cause of the accident was a large-scale DDoS attack on the Motiv network. Work to isolate network segments continues. The company’s technical specialists are doing everything possible to restore communication as soon as possible,” the company said in a statement.

The GSM network has already been restored, the company’s press service noted, explaining that the company’s subscribers can already make calls.

Motive also promises compensation to all subscribers left without communication. “The types and timing of compensation will be announced additionally,” the message says.

Let us note that problems with communication arose early this morning for some Motiv subscribers in the Sverdlovsk and Kurgan regions, as well as in the Khanty-Mansi Autonomous Okrug and the Yamalo-Nenets Autonomous Okrug. Initially, a Znak.com source in the company’s management said that at 4 am, the fiber-optic communication lines simultaneously broke at several base stations.

The situation with global failure on the MOTIV network, which occurred on October 12, looks unprecedented. Almost all of the company's subscribers in four regions of the Urals were left without communication. This lasted about 7 hours. Full operation of the 2G and 4G networks was restored by 12:00.

In addition to the lack of communication, Ekaterinburg residents using the “Transport Online” service from EMUP TTU, due to problems with “MOTIV”, were unable to determine the location of the tram and trolleybus they needed. On the company’s website it was noted that the lack of data was due specifically to an accident on the network of the MOTIV cellular operator.

It’s too early to talk about specific reasons. The operator, together with the manufacturer of telecommunications equipment, software, contractors responsible for the control and smooth operation of all communication centers must conduct an internal investigation. They must clarify the history, statistics and dynamics of what happened. I repeat once again, there have never been such major failures on the MOTIV network. And on a Russian scale, this happens extremely rarely. Here is the time to remember the “Chelyabinsk meteorite”, which left a third of the Chelyabinsk region without communication on February 15, 2013. Then, for the first time in Russian history, operators had to use the emergency roaming mechanism, in which subscribers could use the networks of other operators.

Reasons: possible options

What could lead to such sad consequences? The most common is excavation work and rupture of the main fiber optic cable, with the help of which the operator’s infrastructure is connected to global network. However, in this case, backup lines are used. In this case, there are interruptions in communication, but they are not global in nature.

The second reason is a software glitch. Software updates are usually installed at night. In the case of MOTIV, the problems started exactly at 4 am. And it is quite possible that something went wrong, and the company’s employees were unable to resolve it promptly. Among other things, a failure could cause an increase in requests to the switch and its overload. Well, switching equipment is precisely responsible for managing telephone calls and data transfers. It is quite possible that the problem was solved only after a brainstorming session between all technical specialists, as well as employees of Ericsson, the equipment manufacturer.

The third reason is force majeure. These include power problems, fires, floods, etc. But in this case, the operation of the equipment is also backed up. With the correct organization of alternative routing, for example, connecting backup power supplies, the problem can be quickly localized.

Also, do not write off external attacks on switching equipment by criminals. Moreover, over the past year in Russia the number of threats information systems increased by 2 times compared to 2016. We can recall the attacks on Sberbank, Rostatom facilities, and government resources. The situation around the failure of Insis on October 11, 2016 is also unclear. Representatives of the provider claim that this was DDoS attack. It is quite possible that in the case of MOTIV, illegal actions of external forces could also be observed. Another question is what is the point of this.

Theoretically, the attack could have been organized by someone well versed in matters information security person or group of persons. But, knowing the approach to MOTIV’s security systems, this still seems unlikely. In case of DDoS attacks, telecom companies have developed countermeasures, in addition internal system must be isolated from the “external Internet”. If the systems to counter cyber attacks do not work, the operator will contact the police with a statement. The facts will be investigated. The cause of the failure is still open. We need to wait for the findings of the internal investigation. But it is a technical failure that seems more plausible.

IN Sverdlovsk region Subscribers of the popular Ural cellular operator "Motiv" unexpectedly discovered this morning that they do not have a connection to the network, a VEDOMOSTI Ural correspondent reports.

Residents of Yekaterinburg and Sverdlovsk actively leave relevant messages in in social networks.

“What happened to Motiv? There’s no connection. Many friends of our acquaintances have the same nonsense,” the famous Yekaterinburg blogger Ivan Kolotovkin wrote on his Facebook.

“I’m also now finding out what’s going on. All four phones in the family are without connection,” commented Channel Four presenter Olga Knysh on his post.

“I have two SIM cards in my phone: MTS works, but Motive doesn’t. I’m up to hotline I called for about half an hour. The help desk says that they have emergency work, and a number of SIM cards may not work. But they didn’t say how much exactly. They said they would fix it within 72 hours maximum. In principle, our entire family was left without communication,” notes a student from Yekaterinburg named Alena.

As a resident of the Ural capital named Alexander notes, there has been no connection on Motiv for more than four hours. “My colleague can’t get through to his wife. Another is trying to contact his son, a classmate, to find out if he got to school, but he has “Motive”. His teacher has the same operator. People are already starting to panic,” - said a resident of Yekaterinburg..

According to Ural Internet users, many Motiv subscribers simply do not have an operator icon on their cell phone.

“Motive” itself explains that some SIM cards have a connection and notes that the time frame for restoring network operation is still unknown. Whether any compensation will be paid to subscribers left without communication in the future has also not yet been determined. "There was a serious accident on the network. Emergency restoration work is currently underway. Unfortunately, it is difficult to say when the work will be completed. We are doing everything to restore communication as quickly as possible. We apologize for the inconvenience. Some SIM cards actually have connection We are looking into why this happens. Please be patient. Technical service doing everything possible to restore communication. To check registration on the network, we recommend periodically rebooting your equipment. We apologize for the inconvenience and hope for your understanding,” said the press service of the Ural telecom operator. According to some reports, the repairs will last at least two days, during which time some subscribers will not be able to be in touch.

It is interesting that Yekaterinburg residents who use the “Transport Online” service from EMUP TTU, due to problems with “Motiv”, today cannot determine the location of the tram and trolleybus they need. The company’s website states that the lack of data is due specifically to an accident on the network of the Motiv cellular operator.

"Motiv" is one of the oldest operators cellular communication Sverdlovsk region, the company was founded in 2000. It positions itself as a company that provides inexpensive mobile communications. IN Lately in the region it is actively being squeezed out by Tele2 in this segment. “Motive” also operates in the Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug, and Kurgan Region.

Why is the “Motive” connection not working today, 10/12/2016? This was the question asked by subscribers of a large mobile operator in Yekaterinburg. According to the local portal 66.ru, the company was hit by a hacker DDoS attack in order to disable its equipment. As a result, many subscribers from the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug were unable to use communications.

“Motive” from Yekaterinburg: no connection 10/12/2016. Having learned about this, users began to ask for compensation for expenses. As representatives of the operator said on social networks, there is no information about compensation yet. However, closer to noon local time, subscribers began to report that coverage had been returned.

Emergency: no Motiv network in Yekaterinburg

“Today, October 12, an accident occurred on the MOTIV network. As a result, subscribers may experience difficulties using voice communication services and data services on the 4G network. Currently, the company’s specialists are restoring communications,” the official message of the cellular operator is broadcast by Delovoy Kvartal.

The Znak.com portal managed to find out another version of the accident: the fiber-optic communication lines (FOCL) allegedly broke.

Some subscribers claimed that due to the accident, they only lost their MicroSIM network, while owners of regular SIM cards were able to reach them. Residents of Yekaterinburg also turned off the popular “Transport Online” service from EMUP “TTU”.

Ural mobile operator Motiv celebrates its 20th anniversary this year. The operator provides coverage in 1,594 settlements in the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug.