Skype doesn't work June 20, 2017: why it doesn't connect. On Tuesday, Internet users began to complain about poor connections on Skype. As it turned out, there was a global failure... On massive failure almost all users from different countries, including from the Russian Federation.
Users encountered problems yesterday, June 19th. Stable work has still not been restored. Many people complain that they cannot enter this application or send a message. There are also problems with group calls and there are delays when adding other users to your friends list.
Why isn't Skype working today? The company that owns Skype admitted that there are problems. Now employees are doing everything to fix the problems as soon as possible. Residents of Ukraine, the Russian Federation, Kazakhstan, Italy, Estonia and other countries have problems.
Skype users complained about Skype malfunctions on the night of June 20. Problems arose when logging into your account, sending and receiving messages.
According to the Downdetector website, the problem was fixed within a few hours, but on the morning of June 20, users again complained about the poor performance of the service.
Some users are kicked out of the program and then cannot log into it. And others write that they send messages, but the interlocutors do not see them.
Failure map:
The company acknowledged the problem with the connection and this moment are studying the situation. The reasons have not yet been reported.
By the way, Skype recently changed its logo and design. Some sites suggest that this is the reason for the crash. The company is positioning the new large-scale design as a “new generation of Skype”; its functions are similar to its competitors (Snapchat, Slack).
New Skype interface for the messenger is divided into three parts: Chat, Find, Capture. In the Find section, you can search for contacts, message text and information, communicate with bots, and embed content from third-party platforms, such as YouTube or Giphy, into communication.
Chat is a chat interface familiar to users, but now with the ability to add emoji reactions and pictures to text or voice communication. And Capture is a new Snapchat-style product that allows you to instantly take a photo or video.
Android users will be the first to receive the new Skype, then within a few weeks new design will come to iOS. The desktop versions of the application will be updated last and it is quite possible that this is what the developers are doing now.
It is important that as of July 1, Microsoft will stop servicing older Skype applications, including Skype on Windows Phone 8 or 8.1, Windows RT, as well as Skype applications for Windows 10 Mobile and on Smart TV.
The only way for people affected by this ban to continue using Skype is to switch to another device that still supports the service.
Skype software for text, voice and video communication over the Internet began to work intermittently on June 20. Users in Europe, the USA and other regions of the world, including the Urals, reported problems with the service.
The service is unavailable or works intermittently throughout Europe and in some US states, and a failure was also recorded in Belarus, Ukraine and a number of Russian cities, Meduza.oi reports. Thus, Skype does not function correctly in Yekaterinburg and Perm.
At the same time, it is known that the problems did not affect all users in problem regions.
The Skype team has already responded to the incident. “Hello, we are aware of the incident. Some users have either lost connection to the app or are unable to send or receive messages. Some may not be able to see the bar that indicates a group call is in progress. There are also long delays in adding users to their friends list,” the official statement said. The developers claim that they are taking all possible measures to fix the problem. The reasons for the failure have not yet been reported.
As Gamebomb.ru learned, users of the Skype service encountered widespread problems. The disruptions affected not only the territory of Russia, but also other countries, including Ukraine, Kazakhstan, Estonia, Italy, Portugal and several others. Refused to function in working mode Skype application and a web browser version.
According to Gamebomb.ru, users began to complain about problems with the delivery of messages, adding to the list of friends and group calls as early as June 19. Also, often the application completely lost contact with the server. Skype management officially acknowledged the problem and stated that the company was looking for a solution to the problem, but at the time of publication of the official message on the afternoon of June 20, the problems had not been resolved. At 13:00 on June 20, users of the Downdetector website, designed to monitor various problems in popular applications, sparked a second wave of Skype outage claims.
The Skype app allows you to send and receive text messages, as well as communicate with other Internet users via voice and video communications. In 2011 it became known that Microsoft completely bought out the company responsible for the Skype service. After this, a number of paid functions, as well as direct advertising, appeared in the application.
According to Gamebomb.ru, one of the main problems with Skype was bots that sent spam in huge quantities. Users for a long time complained about this problem, but Microsoft made serious attempts to remove bots from the application only in 2016.
As Gamebomb.ru reported, in 2015, the Internet was blown up by a video with a Skype advertisement made in a parody style by Novosibirsk resident Eva Morozova. In just one day, the video collected 60 thousand views and has since been considered an Internet hit. As Eva’s viewers note, her work is always psychedelic.
Skype occupies one of the leading positions among programs designed for communication. The advantage of the application is that in addition to messaging, it can be used for audio and video calls with any subscribers. However, some users are faced with the problem that it does not work Skype. In many cases, you can fix it yourself, you just need to figure out the cause of the problem.
Why Skype doesn't work
If the application stops launching or an empty window opens when you click on the icon, then the reason may be problems with the browser Internet Explorer. After Microsoft acquired the utility, the developers tied it to the Internet browser.
When authorizing in the application, ActiveX operation and access to Java Script built into Internet Explorer are required. But as a result of a virus infection or user actions, the default settings in the browser may change. Because of this, problems occur with authorization or with the contact list in Skype. In order to fix the problem, you need to reinstall your Internet browser or update to latest version. If these steps do not help, then you need to try the following algorithm of actions:
Please note that programs that were installed on the PC after saving this point will be automatically deleted during recovery.
If Skype does not work due to problems with the IE browser, then it is recommended to try running old version applications, without using Internet browser components. To do this you need to follow these steps:
Problems that cause the messenger to stop working may arise due to various reasons. Therefore, first of all, you need to understand what led to the error in order to try to fix the problem yourself.
As with any program, users may encounter various bugs and problems when communicating on Skype. One of their types is sound problems that appear during voice or video calls. What to do if there is no sound on Skype? More on this later in the article.
Step 1: Check the sound settings on your computer
The problem “the sound does not work in Skype” refers to those situations when the user calls someone, but instead of the interlocutor’s voice he hears silence. If this happens to you, try checking whether your output device is working properly. Do the speakers work? Are they connected to the computer? Are they connected to the network? If you gave positive answers to these questions, then the next thing to do is to open General settings sound on your computer or laptop. Very often (especially in Windows users) there is no sound in Skype when it is turned off in the operating system settings. To check this, click on the speaker icon on the taskbar in the lower right corner of the screen.
A new window will open in which you can see the volume level of the speakers, system sounds and Skype. As you can see from the picture, the Skype volume mixer is at zero, which is why you can’t hear the interlocutor during a conversation.
It's not always about the mixer of this particular program. The “no sound in Skype” problem can also occur if the speaker mixer is set to the minimum value. However, in this case, all programs and videos on the laptop or computer will also be silent. Everything should work fine if all volume mixers are positioned above the midpoint.
Step 2: go to Skype settings
If other files are heard normally, but the sound disappears only when making calls to Skype, it may be due to the settings of the program itself. You can quickly get to the desired settings section by selecting “ Sound settings» in the “Calls” menu.
If during a call you were unable to hear the other person, then the problem is in the speakers. Therefore, on the right side we are interested in the speaker settings.
Many users do not have a checkmark next to the “ Automatic setup Speakers”, but instead a slider is visible showing the volume level.
In the picture it is at a minimum, precisely because of this during outgoing or incoming call the user may not be able to hear the other person. Move it to the right, increasing the volume. Now click on the “Play” button located next to it.
If the problem was in the position of the slider, then you will hear sound in your speakers or headphones, and the volume indicator will turn green.
If this does not happen, you should check what your Skype recognizes as speakers. Sometimes the settings get confused and the program cannot find the real speakers, so it mistakes another device (for example, a microphone) for them. You can find out by clicking on the name of the speaker model. When you do this, a drop-down list will appear.
And even if you don’t understand hardware at all, just select one by one all the options that Skype offers (usually there aren’t very many of them) and click “Play” again. These steps often help fix everything if there is no sound in Skype.
If these actions lead to nothing and instead of a robot’s voice there is silence in your speakers, most likely Skype is unable to detect the sound card. To solve this problem, you need to reinstall or update the drivers. But you need to do this only if no other way to solve this problem has helped you.
Step 3: Other ways to solve the problem
If you are sure that everything is fine with the drivers, but there is still no sound in Skype, there are a number of other solutions that can help you.
1. Reinstall the program. Sometimes this is the easiest way to find the answer to the question “Why is there no sound on Skype?” Bugs happen in any program, you are just unlucky to stumble upon them. Check if you have the latest version of Skype on your computer. To do this, select “Check for updates” in the “Help” menu.
If, when you click this button, you receive a message that a new version available for download, install it on your computer.
Now test the sound again in the settings menu. If it doesn't help, uninstall Skype and install it again.
2. Check your Internet connection. If everything was working well, but the sound began to disappear during the conversation, you or your interlocutor may have problems with your Internet connection. Skype is designed in such a way that at the first problems with the connection, it reduces the sound quality so as not to interrupt the call. If you are connecting via Wi-Fi, move the device closer to the router. If you have wired Internet, check that the Ethernet cable is well connected.
3. Closing unnecessary applications. Some applications on your device may slow down Skype. For example, torrents or video streaming. Try to close everything unnecessary applications— perhaps the sound problems will disappear.
We hope you found out why the sound in your messenger does not work and were able to successfully fix this problem! Well, if you have other problems with this program, for example, during a conversation you no longer hear any other programs, read the article “Skype drowns out other sounds.”
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