I think you know when it’s a pity to throw away old things or give them to someone for free and they accumulate in your home. This happens for various reasons - something is dear to the heart and evokes pleasant memories, and something is dear to the toad, who categorically does not want to give this thing away for next to nothing :)
But in any case, no one wants to turn their home into a warehouse, and in the end we will end up parting with the item. But it is not exactly.
I have a 10-year-old iPod and my very first iPhone in my desk drawer. I am sure that if you rummage through your closets, you will also find quite a few electronics. Why am I telling this? Yes, because you came here so that I could help you find a compromise with the toad!
You know what it is Trade-in program? For those who don’t know, this is an exchange of old junk for a new one with an additional charge. Most often this applies to cars, but we at Fix-me thought that for Apple technology, trade in is no worse and why not help people exchange their old iPhone for a new one with a small surcharge!
Somehow suspiciously good, right? Surely you have a whole bunch of questions? Let me try to answer all questions and dispel all doubts :)
If you are too lazy to read/you are our regular customer/you believe everything they write on the Internet, then you can immediately proceed to drawing up an application to buy back your iPhone or exchange it for new model. To find out how many pennies you need to pay extra for an iPhone X or another model, you just need to.
What devices can be returned or exchanged for new ones under the Trade-in program?
The program currently includes:
- iPhone 5s, SE, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X;
- iPad 3, 4, Mini 2, 3, 4, Air 2, Pro 12.9/9.7/10.5;
- Apple Watch S1, S2, S3.
In the near future we plan to add:
- Macbook Air 11, Air 13, Pro 13, Pro 15 since 2010, Macbook 12;
- iMac.
Can I trade in many devices?
We will exchange or buy back any number of old or new iPhones, iPads, Apple Watches, even a whole bag!
Can I exchange an iPhone 6 for an iPad Pro?
Yes! It is not necessary to exchange an iPhone 7 for an iPhone X, you can exchange an iPad for a Macbook, an old Macbook for an Apple Watch, etc., almost any exchange options are possible.
What affects the final cost?
Model and memory capacity, set, external and internal condition, age. Not yours, of course, but the devices;)
Many people are very worried that many trade-in services in Moscow, including official ones, by mail or phone call one amount of additional payment or payment, but in the end it will be more or less. For us, this can only happen in two cases - if a nuance or defect is discovered that was not previously discussed, or if the phone is not a “native” factory assembly (the so-called refresh or refabrication) or a copy/model.
In which cities and regions do we operate?
We are located and carry out Trade-In only in Moscow for now.
How to use the Trade-in program?
Nothing super complicated is required from you.
Method number 1, for lovers of an active lifestyle.
You choose the Fix-me office closest to you, take with you the phone or other device that you want to return or exchange, and come to us. If you have a receipt/box/charger/headphones, then life is good, your phone will be valued at the highest possible price. If you don’t have the kit, it’s okay, life is still good and the phone will be valued at 97% as expensive as possible!
Next is a matter of technology. Our technician will assess the condition of the phone and kit, listen to your wishes about a new phone and make you an offer that you can’t refuse;)
Method number 2 for the lazy and busy.
If you are too lazy to go or deadlines are pressing. While our programmer is sitting in the basement without food or water developing a system for remote online assessment of the value of your iPhone, you can make a request for redemption or exchange. To do this, you will need to fill out a short form; it will take no more than 5 minutes. It will need to provide the following information:
- Phone model, memory size and color (For example: “iPhone 6, 64GB, black”)
- Contents (For example: “Receipt, Box, charger, headphones” or “No kit”)
- Was the phone repaired, and if so, what was repaired? (For example: “the screen was changed” or “It was not repaired”)
- What device do you want to exchange to? (For example: “iPhone X 256GB, white)
- IMEI or serial number, this is desirable, but not required
- Phone number if you would like to receive advice by phone. This is also not necessary
Once we receive your application, we will immediately offer you the best option purchase or exchange at Trade-in and we will agree on the time of your visit.
What are the benefits of exchanging Apple equipment in Trade-in?
- Time. You don't need to waste time posting ads on different sites. You don't have to wait days, weeks or months for your phone or tablet to finally sell.
- Convenience and safety. There is no need to communicate with potential buyers and receive SMS “I’ll pick you up for the hay right now”. There is no risk of being deceived by scammers, who have recently appeared on all trading platforms.
What device will I receive after the Trade-in exchange? Is there a warranty for the new phone?
You'll get new phone, you can choose from Rostest or Eurotest. All devices are packaged and not activated and have a worldwide 1-year manufacturer's warranty. The warranty can be used at any authorized Apple service center.
Everyone knows that Apple company exchanges broken smartphones for new ones for users completely free of charge if the cause of the breakdown is a manufacturing defect. It is possible to replace an iPhone from an Apple representative under this program only if the smartphone itself was purchased in the country in which you want to replace it.
If you bought your device in an unofficial store, online store or from a retailer, then you can also replace your iPhone using this program, but in this case some difficulties will arise. You won't be able to replace your iPhone with a new one if the damage was caused by the device falling or getting wet. In addition, this type of warranty does not apply to devices whose warranty period has expired.
At the PlanetiPhone service center, you can always replace your broken iPhone, no matter for what reason, with a new one at an additional cost. You can find out more about the cost of the surcharge in the table above. We change absolutely any iPhone models for similar new ones. In some cases, the timing and price of replacing the device are negotiated individually. As usual, the replacement period does not exceed fourteen working days.
If you bought your device in an unofficial store, via the Internet, brought it from abroad, it was given to you, and you have no idea where it was purchased and the breakdown was your fault - we provide a replacement service for new iPhone. We will also replace your iPhone if your device’s warranty has long expired.
You can change your iPhone in almost any condition:
Our PlanetiPhone Service Center replaces the iPhone if there is no visible damage to it, as well as damage to the display and body of the smartphone. If the screen is broken or repaired motherboard, then the process of replacing a smartphone with a new one with your additional payment will be negotiated individually. If there are small scratches on the screen from using the smartphone, then replacement is carried out as usual. Our service replaces smartphones that have failed due to moisture getting on them, after the devices have been dropped, or that have been damaged due to a voltage drop in the network during charging or after repairs in other service centers.
In order to replace your smartphone with a new one, you must first unlink it from your Apple ID and disable the Find My iPhone function. This is done in the smartphone settings. If your device does not turn on, then all these settings can be changed from your computer on iCloud.com.
Upgrading to a new iPhone is a common practice all over the world
Residents of the USA and Europe have been using this service from Apple for a long time. In addition, today the Cupertino team launched new promotion, according to which you can simply bring your old device to the Apple store and simply sell it.
This program was launched in order to avoid littering when recycling. environment. For this purpose, the company’s specialists created a special robot that completely disassembles any iPhone in just a couple of seconds, after which it is disposed of without harming the environment.
Few Russian citizens can afford such an expensive toy as an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.
The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.
Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:
- demand a refund for a device that is broken;
- get a new mobile phone to replace a non-working gadget.
In the second option, receiving a new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .
The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.
What to do if your iPhone is broken
Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of what he wants to achieve from the seller or manufacturer:
- return of a sum of money in exchange for a phone;
- replacing a defective iPhone with a new, working gadget;
- device repair.
The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.
Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact someone other than those authorized by the corporation. service centers, but directly to the service Apple support. This gives the buyer a number of advantages:
- Department specialists have the ability to test a non-working phone remotely. Sometimes already at at this stage the problem of its functioning is solved.
- The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
- If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.
When they refuse a free replacement
Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of an iPhone 7 plus) free of charge will become impossible.
However, there are a number of circumstances in which there is no point in returning the iPhone under warranty, since free service, including the provision of a new device, the buyer will be refused. This will happen in the following cases:
- the serial number is missing or damaged on the product;
- you hand over a stolen phone to a service center (even if the new owner has nothing to do with the theft);
- damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
- the phone failed as a result of natural disasters: flood, earthquake, fire;
- Traces of moisture were found in the device;
- you asked for a replacement after they tried to repair your mobile phone outside the service center.
Before you return your iPhone for replacement, you need to check whether it is certified this device on Russian territory. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.
Start and extension of the warranty period
The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.
If the faulty device was replaced with a new one, then from the moment it was received the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.
How to get money back without a receipt
The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).
From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:
- the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
- The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).
When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.
A significant plus iPhone replacement is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.
Official program for accepting old iPhones in exchange for new ones (trade-in). What are the terms of the program, which iPhones are accepted, is it profitable or is it better to sell the iPhone on the secondary market? We examined in detail the work of the trade-in program in Russia in this material.
What is trade-in?
Trade-in is a program for exchanging old devices for a discount when purchasing a new one. When handing over a device for trade-in, it is assessed based on the relevance of the model, its technical and external condition. The amount for which the device was valued is provided to the user as a discount on the purchase of a new one.
Speaking as much as possible in simple words then you bring yours old iPhone to the store, return it (after evaluation) and immediately receive a discount on the purchase of a new iPhone in the same store.
Why did Apple launch a trade-in program in Russia?
Apple officially launched own program trade-in back in 2013, but it did not start working in Russia. Well, now the company has come to its senses or has it decided to give Russians the opportunity to hand over old iPhones?
In fact official program Apple's trade-in never reached us. The program for exchanging old iPhones for new ones was launched by Apple's Russian partners - retailers Svyaznoy and re:Store. Nevertheless, there was probably an indication that the program was to be launched “from above”. In June 2017, it launched its trade-in program in Russia main competitor Apple is a Samsung company. Apparently, Apple did not want to lag behind.
Where can I trade in old iPhones for new ones?
The trade-in program was initially launched in re:Store and Svyaznoy. By contacting the showrooms of these stores, you can evaluate and, if you wish, trade in your old iPhone in exchange for a discount on the purchase of a new model.
In the near future, the trade-in program will be launched at M.Video. It is reported that the retailer is finalizing an agreement with Apple to provide its customers with this opportunity.
Until what date is the trade-in program valid?
According to the first data, the trade-in program in Svyaznoy and re:Store was supposed to be unlimited. However, when studying the program rules, we noticed that the re:Store promotion runs from July 22 to August 13, 2017. The rules of the Svyaznoy trade-in program do not indicate its end date.
What iPhones can be donated under the program?
The following iPhone models can be traded in as part of the trade-in program:
- iPhone 4 8/16/32 GB
- iPhone 4S 8/16/32/64 GB
- iPhone 5 16/32/64 GB
- iPhone 5S 16/32/64 GB
- iPhone 5C 8/16/32 GB
- iPhone 6 16/64/128 GB
- iPhone 6 Plus 16/64/128 GB
- iPhone 6S 16/32/64/128 GB
- iPhone 6S Plus 16/32/64/128 GB
- iPhone 7 32/128/256 GB
- iPhone 7 Plus 32/128/256 GB
- iPhone SE 16/32/64/128 GB
In other words, you have the opportunity to trade in any used iPhone, starting with the iPhone 4.
Which iPhones are given a discount under the program?
A discount when trading in an old iPhone is given for the following models:
- iPhone 6 32 GB
- iPhone 6 Plus 32/128 GB
- iPhone 6S 32/128 GB
- iPhone 6S Plus 32/128 GB
- iPhone 7 32/128/256 GB
- iPhone 7 Plus 32/128/256 GB
- iPhone SE 32/128 GB
Can I sell my iPhone down?
Let's say you no longer like your iPhone 6s Plus because of its impressive size. Under the trade-in program, you can return it and get a discount on the purchase of a compact iPhone SE, there will be no problems with this.
Is it possible to get an installment plan when purchasing an iPhone using the trade-in program?
No, you can only purchase a new iPhone after receiving a discount for trading in your old one in cash or on credit. Moreover, no other discounts on the purchase of an iPhone are provided when receiving a discount for trading in an old smartphone.
How are old iPhones priced?
The amount of the discount on the purchase of a new iPhone for returning the old one is determined after:
- testing a smartphone using a special application from Belmont Trading, which evaluates the technical condition of the device,
- examining the appearance of the iPhone,
- checking the functionality of iPhone functions.
When a store employee has determined the cost of the old iPhone, it is announced to the buyer, who can refuse change if he is not satisfied with the amount of the discount provided.
How to evaluate your iPhone without leaving home
Available on the official website of Euroset rating system the cost of old iPhones that participate in the trade-in program. When assessing, it allows you to take into account the model, technical and external condition of the smartphone. True, not all models are included in the list of iPhones available for surrender in the system, so this calculator should only be used for a preliminary assessment of your smartphone.
What is the maximum discount for trading in an iPhone?
The maximum possible discount on purchasing a new iPhone for trading in your old one is 30%. This means that by handing over, for example, an iPhone 6s with 64 GB of memory in excellent condition, you will have the opportunity to purchase an iPhone 7 Plus with 256 GB of memory at a price reduced by 31 thousand rubles.
What is more profitable - selling your old iPhone or trading it in?
As foreign practice shows, selling an old iPhone on the secondary market is more profitable than handing over a smartphone under the trade-in program. However, if you don't have the time or desire to sell your old iPhone yourself, the trade-in program will really help out.
My iPhone is in terrible condition, can I exchange it?
Under the trade-in program, iPhones with breakdowns and poor appearance can be accepted. But you should understand that the size of the discount in this case will be reduced. In addition, employees of Apple retailers may not accept openly “killed” iPhones.
I bought an iPhone in installments, can I participate in the promotion?
According to the rules, the promotion does not include iPhones that were purchased under an installment plan without a down payment or overpayment.
Is it possible to get cash in hand for trading in your old iPhone?
No, for trading in your old iPhone you only get a discount on the purchase of a new one. No cash will be issued.
Can I trade in someone else's iPhone?
When you return your old iPhone through the trade-in program, you must confirm ownership. According to the rules published on the official re:Store website, to do this you need to deactivate the “Find My iPhone” function on the device. The need to have documents confirming the fact of purchase, according to the rules, is optional.
A few more important points
- If you agree to trade-in your iPhone, all information will be deleted from it. We recommend that you take care of creating a fresh backup copy in advance.
- Delivered by iPhone program cannot be further exchanged or returned.
- The exchange of an old iPhone for a new one is done one-on-one.
- You can only buy a new iPhone at the store where you returned your old iPhone.
- Only individuals who have reached the age of 18.
Will the program be extended to iPhone 7s and iPhone 8?
In September 2017, Apple will release its new flagships -
Editor TJ went to Apple partner stores and tried to exchange his iPhone for a discount.
To bookmarks
On July 25, Apple partners in Russia announced the launch of the trade-in program. Using it, in Re:Store stores and several Svyaznoy stores, you can exchange your old iPhone, starting with the fourth series, for a discount when buying a new one.
Editor TJ went to two Moscow Apple reseller stores and tried to trade in his iPhone SE with 64 GB to get a discount on a more modern model.
Trade in your old one and get a discount
In Re:Store the program is valid from July 22 to August 13, in Svyaznoy - indefinitely. In both cases, buyers can get a discount of up to 30%.
The old device will be disassembled into components for use in new models. As told in the Re:Store salon, smartphones are accepted by Belmont Trading. Judging by Bloomberg's information, it is engaged in recycling and recycling. electronic devices For reuse. Vedomosti mentioned Belmont in the initial version of the note about the launch of trade-in in Russia, but soon removed this mention.
At Svyaznoy, the sellers themselves began to tell me about how exchanging old iPhones for a discount works. They broke down which iPhones are included in the trade-in program.
- You can only return iPhones purchased in Russia; European models will not work;
- They take smartphones starting with the iPhone 4, and instead offer models that came out after the iPhone 6;
- Refurbished devices are not accepted;
- You cannot exchange several smartphones at once to increase the overall discount on a new model;
- Buy new iPhone You can get a discount only in the same salon where you returned your old one;
- Return old model After making a purchase it is not possible.
Gives an assessment to an old iPhone special program, which was provided to partners by Belmont Trading. They asked to remove the SIM card from the smartphone, disable the Find My iPhone function and remove the passcode. The device was connected to the computer so that the program could check the components and IMEI of the smartphone.
Then the program found similar models on message boards, for example Avito and Yula, and compared prices. The average cost of a used model is the final discount, but it cannot exceed 30% of the price of a new device. The discount is also affected by how the seller evaluates the condition of the smartphone - whether there are cracks, scratches or chips on its body.
In my presence, a girl came to return her iPhone 4S, and the program offered her a discount of 600 rubles - the device is no longer supported by Apple, and it appearance has deteriorated noticeably over the years of use.
My SE could not be verified because I bought it in France and not in Russia: the program generated an error and said that “the device is not supported.” According to the seller, he does not know what will happen to the device after the smartphone is given to Belmont Trading.
In the information about the iPhone, the “Model” line should contain two letters - “RU”. If they are not there, the device will not be suitable for trade-in
Re:Store examined my iPhone and, without checking it with the program, they said that the discount could be up to 15 thousand rubles. At the same time, an employee of Svyaznoy said that for such a model they would give no more than 6 thousand rubles.
Before me, the owner of an iPhone 5S with 32 GB came into the salon - for him the discount was 3 thousand rubles. The owner of an iPhone 7 with 128 GB was offered 20 thousand rubles. Despite the fact that the program was announced two days ago, today I have become the tenth client interested in trade-in in this salon.
Sell the old one - buy a new one
If under the trade-in program they offered up to 15 thousand rubles for my iPhone SE with 64 GB, then on Avito the same one, but in gray color, is sold at a price of 16 to 20 thousand rubles. For an iPhone 7 with 128 GB they ask from 35 to 40 thousand rubles, for an iPhone 5S with 32 GB - from 5 to 10 thousand rubles, and for an iPhone 4S - up to a thousand rubles.
On Yula the prices are slightly higher: for an iPhone SE with 64 GB you can safely ask for up to 23 thousand rubles, for an iPhone 7 with 128 GB - up to 44 thousand rubles, for an iPhone 5S with 32 GB - up to 12 thousand rubles and for an iPhone 4S - up to 3 thousand rubles.
The main problem with trade-in in Russia is that only Rostest participates in the program. Many, including me, did not buy an iPhone from an official reseller in Russia, but ordered it on the Internet and ended up receiving a model from another country. Such owners will have to sell “gray” devices on message boards.
Even if I had an iPhone SE with Rostest, I would still sell it through message boards or through friends, and not through trade-in. From Apple partners I would receive a maximum of 15 thousand rubles, but in the form of a virtual discount, and if I sold independently, I would receive more than 20 thousand rubles in cash.
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