In 2017, the mobile operator Yota radically changed all its tariff plans, completely abandoning tariff plans with unlimited mobile Internet for smartphones. After the introduction of new tariffs, users noticed that the cost of all operator services had increased significantly, but their quality had dropped significantly. Not so long ago, the editors of the site wrote that, and most of the reviews are negative.
After analyzing reviews of the Yota application in the store Google Play For Android platforms it turned out that approximately one good review there are 2-3 bad ones. However, the rating of the entire application is quite positive, but if you look at messages from real subscribers over the past couple of weeks, you will notice a lot of negative reviews. Many desperate subscribers, disappointed in the quality of services of their once favorite operator, told the terrible truth about speed mobile internet and the “old unlimited”, which the company is trying in every possible way to eradicate.
Yota subscribers, in reviews of the application of the same name in the Google Play store over the past few weeks, have been actively writing about the speed available to the mobile Internet on old tariff plan x, which still had a real unlimited unlimited, fell many times. Some people can’t even update apps on their smartphones, and they can even forget about watching HD videos online.
A Yota employee responds to some reviews using a template. It claims that the speed available does not depend on the SIM card or data plan. However, most users do not believe this at all, since on tariffs with the “old unlimited” everything works so poorly that sometimes even communicating via voice communication It’s not possible through instant messengers. Many subscribers are sure that the operator deliberately “cuts” the connection speed, limiting it to a minimum, in order to force them to switch to new tariff plans, where no one reports such a problem.
In particular, Yota operator subscriber Maxim Kalinin claims that the speed of mobile Internet on the “old unlimited” download ranges from 1 to 3 Mbit/s, and for upload barely reaches 0.5 Mbit/s. In order to verify the plausibility of his hypothesis, he installed a SIM card with a new tariff plan in the same smartphone, where you have to pay for every gigabyte of Internet traffic. As a result, in his words, the speed of mobile Internet instantly increased to 30 Mbit/s, that is, more than 10 times.
In addition, desperate Yota subscribers also told the terrible truth about the instability of the connection. It is noted that if there is a large crowd of people in some place, then the speed of the 4G LTE Internet drops to 2G or even lower, which leads to an almost complete lack of access to the network. Some write that technical support, which takes a very long time to respond, recommends downloading some files or updating applications at a time when the load on the base station is minimal, that is, at night, when everyone is sleeping.
From all this, there is a clear opinion that the mobile operator Yota is deliberately “cutting” the speed of mobile Internet on tariff plans with the “old unlimited”, which was available for connection last year. This is done intentionally so that subscribers switch to new tariffs with limited Internet traffic, which is much more profitable for the operator.
In addition, since Yota operates on the infrastructure of the MegaFon operator, its subscribers most likely receive bandwidth for data and voice transmission last, which leads to critical problems with the unavailability of mobile Internet and voice services. It is because of this that in some places there may be no network access at all, although the smartphone will show a full reception antenna.
Editorial site refers to mobile operator Yota is absolutely neutral and only provides real facts about what desperate subscribers are dissatisfied with. Anyone can check the accuracy of this information by simply looking at the latest reviews for the application of the same name in the Google Play store.
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Unlimited Yota applications it's simple perfect solution and we will tell you how to choose and connect unlimited Internet for applications on Iota!
IN latest update his mobile application operator Yota presented new features for each specific user!
In this case, we are talking about the ability to independently determine the list of applications with unlimited traffic, access to which will be provided without any restrictions.
How to customize your tariff
The user can first determine the number of minutes for calls to numbers of other operators
At the end we get our individual tariff.
List of programs
Each application will cost a symbolic 15-25 rubles per month.
Is this good or bad compared to Yota’s previous offer to connect the entire list of applications for 100 rubles per month? Agree that not all of us use the full set of programs from the list, and by choosing your own, you can save about 50 rubles on monthly payments. And by analyzing the duration of your calls and connecting a card for automatic payment, you can get quite advantageous offers, compared to other operators.
How does it all work
After activating the service, you can communicate and exchange files within any messenger with absolutely no restrictions. For example, listen to music and watch videos on VK, call friends on Viber or Telegram. The main traffic from the tariff will not be taken into account.
Of course, among the programs presented there are not many popular services, such as YouTube. However, the question here is rather technical feasibility operator Yota.
The mobile operator Yota cannot be called a newcomer, since it has already worked for several years Russian market, offering low-cost voice and Internet services. Today, millions of subscribers use the services of this company. Despite achieving some stability, users often encounter various problems when using communication services. You can deal with these problems only if you know Iota’s contacts. We will talk about them in our detailed review.
Yota support hotline
8-800-550-00-07
Yota group on the social network VKontakte
Knowing the Yota support contacts, you can quickly resolve almost any issue. One of these contacts is the social network VKontakte, in which there is a group called “Yota”. Here we can get help with any problem. News from the Iota operator is also published here.
The group provides the following communication channels:
- Personal messages – an opportunity to directly contact Iota representatives, without publicly disclosing the problem;
- Convictions – there are several thematic threads to choose from, where thematic questions are asked (for example, on equipment);
- In the comments to the posts, you can ask your question here, but in most cases, support asks you to contact me in a private message.
Hotline
Hotline contacts Yota allows you to solve any problem in voice mode. For this purpose, the operator’s network has a contact number 8-800-550-00-07. If you are not a fan of communicating on social networks, and prefer to receive help in the process telephone conversations, feel free to call the above number. Here you can request assistance with services and get answers to financial questions. In order not to lose this Iota contact, write it down in your phone book.
All calls to the Yota hotline number 8-800-550-00-07 are absolutely free, even if they are made from phones of other telecom operators.
Chat on the official website
By calling the Yota contact center at the above number, you will receive answers to any questions. But there is another way to get help - it is to use the chat that works on the official website. This Iota contact is universal; you can use it to solve any communication problems.
To access the chat, go to the operator’s official website and go to the “Support” section. Next, you need to select which device the problem is with – a smartphone/tablet or a modem/router. After this, the system will take you to the section with popular questions and answers. Ignore the contents of the section and click on the “Contact Chat” link in the “Didn’t find an answer” block. Indicate the name of your city in the chat form, enter your name or personal account number, enter a question - the Yota operator will answer you in a few seconds or minutes.
This contact is one of the most immediate, but it requires an Internet connection. If you have problems accessing the World Wide Web, call the above number.
E-mail address
Among all the available Iota contacts, it should be highlighted email. Using this communication channel we can solve many problems. Write down the address [email protected] in your contact book so as not to lose it at the most crucial moment. Describe your problem in a letter, provide contact information, attach screenshots or supporting images (if necessary). Now you just have to wait for a response to your request.
Section "Questions and Answers"
While looking for Yota contacts, many subscribers are unaware that the operator’s website has a very useful section with the most common questions and answers. This subsection is located in the "Support" section, where you will need to select the device with which the problem occurred. Go to this subsection and study it carefully - it is likely that you will find here up-to-date information about your problem.
Mobile app
Iota's last contact in our review is a mobile application. It is designed to manage your number and set of services, as well as to receive technical assistance . For this purpose, there is a chat with consultants. The mobile application is aimed not only at existing subscribers, but also at future ones. Be sure to use this Iota contact for prompt advice.
It is impossible to imagine business development in the IT sector without support. Today we want to tell you how the support service at Yota is organized, what software we use and why our online consultants are never bored.
Our mobile product support works online. We answer user questions using chat in the mobile application and on the website, on social networks and SMS chat. The main channel of communication with the client is the Yota application; the chat built into it accounts for more than 50% of calls.
Software
Previously, to operate our support service, we used a software package based on modified software from LiveTex. Over time, the existing capabilities were no longer enough for us, and we switched to a solution from Genesys. It was initially developed only for servicing calls, but over time it was improved, and now the system allows you to work with non-voice channels, such as chat, e-mail, SMS and social networks.The system components are written partly in Java and partly in the internal Genesys language. The frontend and backend interact with each other using the HTTPS protocol. As part of a “long” HTTP session, short request-response pairs are exchanged.
The system architecture includes 4 clusters (9 servers in total).
- GMS cluster: services primary processing chats from mobile application and web chat;
- DB cluster: GMS cluster component cache database;
- SocialMedia cluster: drivers for interaction with social network APIs;
- Application cluster: routing, administration and configuration components; statistics, interaction with operator consoles, etc.
The interaction diagram of the components is designed in such a way as to minimize mutual influence during processing various types chats. At the same time, it remains possible to configure the routing of requests to support service operators from different channels and in a single interface. The modularity of the system and flexibility of settings allow you to constantly introduce new capabilities, while simultaneously optimizing the already configured routing.
Interface
The main working tool for help desk operators is a software console, a virtual desktop integrated with CRM Yota. When a person gets a job at Yota support, we separately check that his computer can work with a set of corporate software tools.The remote displays:
- Single window client (SOC): interface CRM systems, in which in a convenient format the operator can view information on the client (his personal data, connected tariffs and services, balance, all requests and requests from the client and the correspondence history itself)
- Chat queue;
- Operator personal statistics;
- Service chat with other operators.
The user's request ends up in the chat distribution system. All customer requests flow here: from the mobile application chat, from the chat on the website, from SMS, etc.
The request is transferred to one of the free operators. The system is configured in such a way that the client, if possible, gets to the operator with whom he has already communicated. When the operator receives a message, the following is loaded into the EOC:
- the entire history of correspondence with the client,
- information about its operating system,
- mobile application version,
- product used - mobile connection, internet for smartphone/tablet, modem,
- current tariff,
- the region in which the user is located, and other data.
If we know that there are network failures in a certain city, the system will automatically notify the user about this in the chat while he waits for the operator to respond.
To determine the effectiveness of the support service, we use various statistical reports– real-time and historical, for the construction of which we use standard tools of the Genesys package, as well as uploading data via API to the business intelligence system.
Help Desk Automation
Since last year, we began to introduce elements of automation. When a user enters the chat of a mobile application, he first gets into the so-called prechat (essentially, this is an FAQ). The set of questions in the FAQ is dynamically formed depending on whether it is an existing client or a potential one, what product he uses, and in what region he is located. If the user does not find an answer to his question here, he contacts the operator in the chat.Future plans include introducing a full-fledged chatbot. The idea is this: when contacting support chat, the user first gets to a chatbot that conducts semantic analysis user messages, defines the topic. The bot can answer simple questions itself or immediately transfer the call to an operator. This will help process requests faster, take some of the load off operators, and users will not have to wait in line.
We want the chatbot to communicate little differently from human operators. We will not hide the fact that this is a car, but at the same time we hope to “humanize” it as much as possible and make the dialogues more lively.
People and statistics
Many chat staff have retrained from our telephone support team, but we do recruit new staff from time to time. First, candidates undergo a stage-by-stage selection: testing for technical knowledge and literacy; telephone interview; role-playing test drive on Skype, in which support staff imitate the behavior of clients and check how the candidate communicates in “combat” conditions. The last stage is a conversation with the future leader. Newcomers undergo a two-week training course: learning about our products, followed by an internship phase under the supervision of an experienced supervisor, and finally an extensive one-day exam.Our team of operators is distributed across four cities: St. Petersburg, Ufa, Samara and Kazan. Like the users themselves, specialists are located in different time zones, which allows them to evenly distribute the load. Almost all operators work from home, so they are not tied to an office schedule, and can communicate with users early in the morning, late in the evening and at night. Users are most active from 11 a.m. to 6 p.m.
Our online consultants come to the rescue in the most extreme situations: when the Empire is in danger or a tank does not go into battle. As proof, real dialogues (spelling and grammar preserved):
Darth Vader: Please tell me how long the Internet will be unavailable to my planet??? The Sith are worried))) the device is not registered
Operator: Good afternoon, Dark Master!
Operator: IN this moment having difficulty logging into Personal Area. The droids are already working on the issue. We apologize, please try to log in again in half an hour.
Darth Vader: Thank you, oh young Padawan:) The Sith have regained their calm
Operator: Princess Amidala means well.
Operator: Have a nice day, start without overloads and fewer black holes on your way.
___________________
Operator: According to the test, everything is fine with you. What server are you playing on? Not 3 or 7?
Maksim: 1, 5. Crashes every battle, after 30 seconds, then I return to the battle, if I’m alive, I finish the game to the end without problems, the ping is always up to 100, there are no questions about speed either. But this is crap with flights for the second day.
Operator: Ugh, you have nerves of steel. It’s strange, with such indicators I see no reason for departures. But the Internet itself, that is, access to other resources, remains?
Maksim: Yes, everything works fine. Ping test on WOT server within 30 minutes I didn’t show a single gap, but, damn, I somehow fly out of the battle. Wargaming referred to the provider.
Operator: Funny, I wanted to direct you to WoT technical support. I had this problem after the update, if HellCat was on the map, but it was fixed during the day and the problems were only on the improved engine, such as a problem with the tank model itself, it threw me out of the application with a crit. But here the situation is a little different.
Operator: Maxim, on our side I don’t see any problems with access. Even base station I checked, despite the fact that the Internet works well, it also works normally.
Maksim: Could the XVM MOD be causing the crash?
Operator: Hmm, in theory, of course it can, but I haven’t tried it personally, so I can’t say for sure.
Maksim: Yes, I understand that this is not your mistake. Sorry for being too emotional.
Operator: It’s okay, I understand you :) I hope everything will get better soon.
Maksim: Thank you. Good luck.
___________________
Master Yoda: Good afternoon, young padawan. Tell me, please, static or dynamic IP
Operator: The problem of life is this
In our network at physical. Persons
There will be no external addresses
At all
Master Yoda: Sadness, trouble, oh well. Hmmm.
Master Yoda: We will change you then
Operator: However, if legal. Face
You connect to us then
The service you need is available
400rub
Operator: www.yota.ru/b2b
Master Yoda: only 400 rubles, I hope it’s Russian, I’m Jewish
Master Yoda: I understand you, hurray-hurray they decided on the address of affairs)
___________________
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User: Great! Will everything stay the same next month or do I need to connect it again?
Operator: Everything will remain :)
User: Amazing. Is it hard to tell a joke?
Operator: Challenge accepted. Here's an anecdote. A dog is missing, missing one back leg. Special features: When he pees, he falls.
___________________
User: Don’t know the REAL-BARUSSIA score?
Operator: One minute:)
Operator: 1-0 in favor of Real, Benzema was allowed to calmly receive the ball on the flank, turn around and cross into the penalty area to Carvajal, who, in turn, gently rolled out the “projectile” to Bei-lu. Gareth did not encounter any resistance at all from the defenders, and therefore pushed the ball into touch under the falling goalkeeper.
Operator: Do you have any more questions, Alexey?
User: Thank you very much! Great service!!! Respect
Operator: We are glad to try for you! Good evening to you and victory to your team.
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