What does a moderator do on VK? Who is a group moderator, editor, administrator? Network resources where there is no moderator

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I have already written about the fact that when creating groups in in social networks you can earn good money. You can read:

After creating a group, at first you will have to lead and promote it yourself, wasting your time and energy. Over time, the amount of work increases, you will have to hire an assistant - a moderator of a group of social networks.

With an increase in resource traffic, it will be difficult for the administrator to keep order. This is precisely why such an assistant as a moderator is needed. You can often see this vacancy on various resources.

Who is a group moderator and what does he do?

It becomes interesting, who is the moderator and what does he do? The answer is quite simple. The moderator is the same user of the site or group, but he is endowed with certain rights and responsibilities.

These include:

1. Distribute topics by category;
2. Monitoring compliance with the rules for using the resource;
3. Timely response to user complaints and resolution of the issue, without the involvement of an administrator;
4. Using personal messages, warn the user about violating the rules for using the resource and what punishment may follow for this;
5. If the user has been sent more than 5 notifications about violation of general rules, provides information about this to the content administrator;
6. If unusual situations arise, soberly assess the situation and quickly make the right decision;
7. Can create conversation topics, edit and delete them;

1. Should not violate the established rules;
2. Transfer your rights and obligations to a new person who will perform them in the future.

Requirements for moderators

Depending on which resource the moderator is responsible for, his rights and responsibilities may vary.

Requirements for moderators may be different, but the most important thing is the presence permanent access in Internet. As a rule, the administrator selects it from among active users that do not violate the current rules. But you can also get this position through freelance exchanges.

How much does he earn

In fact, the work of a moderator is not particularly difficult, and accordingly, the fee for performing duties will not be high. Therefore, you should not consider such a profession as your main income. This position can be held on several resources, i.e. combine. The most important thing is that you cope and fulfill your responsibilities properly.

Who is a group moderator, rights and responsibilities

First of all, in this case, most often the work is not paid, since there is always a large number of people willing to fill such a position.

The rights and responsibilities are as follows:

1. Sending small advertisements;
2. Notify group members about various competitions and events;
3. Monitor and remove spam;
4. Delete comments containing obscene language and insults from users;
5. Delete topics created by users;
6. Deleting users for violating the rules, but not more than 100 people per day;
7. Delete photos, videos and audio recordings if they are in the public domain;
8. Can delete all uploaded photos, videos, audio recordings or comments from one user for a week;
9. Deals with the blacklist by including and removing from it;
10. If the group is closed, it can send invitations to join and approve applications;
11. Must respond to user complaints;
12. Do not engage in fraudulent activities.

What his rights do not apply to:

1. Does not have the right to delete topics or content added by group leaders;
2. Cannot delete comments or topics on behalf of a group or community.

That is, quite a lot depends on the moderator, and before deciding whether to become one or not, you should think carefully.

Who can dismiss and for what?

Only the resource administrator can dismiss from office in the following cases:

1. Based on numerous user complaints;
2. If a person holding this position fails to cope with his direct responsibilities;
3. When filing an application to request removal from office.

Other areas of work of a moderator

Such a vacancy as a moderator is in demand on various resources, not only in social network groups. Vacancies for this position can be seen:

1. On sites where his responsibilities will include monitoring compliance with certain rules by visitors, as well as removing advertising;
2. On various forums, he is responsible for moderating the section for which he is responsible or for the entire forum. Can also erase and edit any topics and messages;
3. In news feeds, it can also serve as an editor. Since the posted news can become a “bone of discord” among readers, especially aggressive ones, the moderator is obliged to block it. In addition, he can evaluate the proposed story or news for the need to post this material;
4. In an online store, he is responsible for removing old products and adding new ones. Monitors comments;
5. On portals, moderators have the same powers as an administrator. Those. controls polls, comments, etc.

Thus, the specialty as a moderator of various services is very convenient and, in some cases, can be a good part-time job.

Pros and cons of being a moderator

One of the advantages is that the work is remote, and that the work is not difficult. The disadvantages include stress from communicating with conflicting users, and not very high wages.

Now you know who the moderator is and what he does, maybe this will help you find the source additional income on the Internet, I will be sincerely happy for you!

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Types of moderation

Moderation can be carried out in several ways:

• Pre-moderation- monitoring content before publication. A published message from users of the resource first goes to the moderator, is checked, punctuation and spelling are possibly corrected, formatted properly and supplemented, and only then is it published or rejected. This type of moderation is common in official resources various companies, in thematic online communities, etc.

• Advantages:

the content and quality of the resource is under control; absence of vandalism and “garbage” information - “pollution” of the resource is possible only due to the presence of technical problems that allow an attacker to publish messages bypassing the moderator.

• Flaws:

low efficiency - messages appear publicly available only after verification; subjectivity - the moderator may refuse to publish a message based on his own subjective judgment about the published information or the participant.

• Post-moderation- content control is carried out after the publication of messages.

• Advantages:

efficiency - all messages appear immediately after publication.

• Flaws:

the possibility of flooding, spam and vandalism; the need for the constant presence of a moderator.

• Automoderation- a type of post-moderation in which content quality control is determined by the participants themselves by voting “for” or “against” a message, as well as by creating automatic rules and filters.

• Advantages:

efficiency - all messages appear immediately after publication; there is no subjectivity of the moderator (one person or group of people).

• Flaws:

the need for additional software to allow filtering and voting; the ability to bypass automatic rules; the possibility of flash mobs - “minus” or “plus” of individual participants and messages.

Disadvantages in the moderation system

• Banning a user account, including by IP addresses.
• Display information in the user's profile about his violations and behavior.
• A system for recording user violations, followed by a ban.
• Subjectivity of moderation.

In fact, the purpose of the moderation system is to maintain order on the site and control the content (including cleaning the resource from various types of spam), and not the behavior of users. But very often moderators can neglect this. Therefore, the above functions of the moderation system are very often used ineffectively, in addition, the above functions are easy to bypass. For example, if a violation is detected or a ban is imposed, the user can easily register a new account. Therefore, a number of resources use “soft” content control rules, which are often more effective. In this case, violations by users are not recorded, only content is edited. And in the event of periodic violations by a particular user, temporary pre-moderation is introduced for him, after which the user can again freely post his content.

Forum moderator

The forum moderator is appointed by the forum administrator. A forum usually has more than one moderator.

A moderator is assigned to the entire forum or to some of its sections. In his sections, the moderator usually has the right:

• delete messages or topics;
• edit any messages;
• see IP addresses;
• divide a topic into two or combine two topics into one;
• declare the topic closed. Only moderators and administrators can leave messages in closed topics;
• mark a topic as “announcement”, “important” or “sticky”, and it will always be at the beginning of the list of topics;
• move the topic to other sections.

On some forums, moderators have only part of these rights. But the right to delete messages and/or topics is mandatory; someone who does not have this right is, by definition, not a forum moderator. On some forums, any user can see IP addresses.

A forum moderator (unless he is also an administrator) usually does not have the right to appoint other moderators or transfer his authority.

You can complain to the administrator about illegal actions against the moderator, but, as a rule, administrators ignore complaints or support the moderator according to the principle “the moderator is always right.” There is no one to complain to the forum administrator (but you can leave the forum and arrange anti-advertising for him).

Types of moderators

There are two main types of moderators:

• Moderator
• Super moderator (options: chief moderator, global moderator, moderation curator)

Super moderator- a user selected by the administrator from among the moderators. The super-moderator is “responsible” not for a specific section of the forum, but for the entire forum. Super moderators are subject to much stricter requirements than regular moderators. The super moderator is obliged to continuously monitor order on the forum, as well as take immediate action against users who violate the forum rules. Usually there are several super-moderators on the forum. On some sites, the super-moderator has certain administrative functions (for example, blocking IP addresses, transferring a user to a pre-moderation group, deleting users).

Echo conference moderator

Newsgroup moderator

On Usenet, some newsgroups are moderated. Only moderators can post to these newsgroups. When an ordinary user sends a message, it goes to the moderator, and he decides whether to forward it to the newsgroup or not.

The moderator is appointed by the person who creates the news group at the same time as its creation.

Some newsgroups are retro-moderated. These newsgroups have retromoderators who have the right to delete messages previously sent there (In this case, we are talking about the right, not technical feasibility. Technically, on Usenet, any user can delete any messages, but, with the exception of spam and a few other special cases, deleting other people's messages is prohibited).

Chat moderator

The chat moderator has the right to exclude users from the chat temporarily or try to exclude someone permanently. In some chats, any message must be accepted by the moderator, and only then it appears in the chat. However, this is rare.

Network resources where there is no moderator

Some resources do not have a person keeping order, for example:

• There is no moderator in systems where people communicate one-on-one, such as instant messaging programs, since there the user can simply stop communicating with an unpleasant interlocutor.
• There are no moderators on blogs (for example, on LiveJournal), since in his own blog everyone is the absolute owner who does not need other moderators. However, in

Moderator is a person who monitors that in discussions on forums, communities and various public pages on social networks, visitors do not violate the established rules. A moderator does not have the same powers as an administrator or project owner, but he has more rights than a regular Internet user.

Imagine that you are a moderator on a forum dedicated to the topic of SEO website promotion, and one of the visitors posted in the forum conversation an advertisement for his Youtube channel with videos about game reviews. Of course, this message is in no way related to the topic of the forum, so you must delete it so that it does not distract other participants in the conversation. This is what the moderator does.

What exactly does a moderator do?

The responsibilities of the reviewer include quickly removing content that does not correspond to the topic of the public (forum, etc.), as well as constantly maintaining feedback from users. All moderators have certain rights granted to them by administrators or resource owners. As a rule, the inspector has the right:

• Delete comments that are inappropriate to the topic of the conversation, messages with obscene language, insults, links to other sites, etc.
• Remove fake users and bots from the discussion.
• Ban a user – restrict access to a specific topic or completely block a forum participant’s account for violating the rules of conduct.
• Publish new materials, edit old content.

But it is worth emphasizing that the moderator has not only rights, but also responsibilities:

• Know and adhere to the rules together with other users, be an example for others.
• Prevent conflict situations and stay neutral.
• Receive complaints from participants, consider them within the established time frame and take appropriate measures to resolve them.
• Adhere to correctness and politeness when communicating with site visitors.
• Monitor order in the topics assigned to him.

Note that users also have the right to file a complaint against the moderator if they have suspicions or evidence that he himself is violating the rules or doing his job poorly. There are special sections on websites for such complaints, or you can file a complaint directly with the administrator.

Where are moderators needed?

Today, there are inspectors on a variety of web resources, because their owners do not have time to control everything that happens on their resource.

Social network group moderator

His responsibilities include adding his own news and those posted directly by the group members. If the news proposed by the user corresponds to the topic and format of the community, the moderator publishes it. The same goes for comments in conversations - you need to check them for spam, obscene language, advertising and other content that violates the rules. The inspector can add violators to the blacklist.

Forum moderator

He is appointed by the forum administrator. He does not have the right to transfer his powers to other users without the permission of the administrator. The forum moderator monitors topics from forum users, that is, combines or divides them, edits, updates, closes, and adds priority to them. He also needs to monitor messages for compliance with the forum rules: no advertising, insults, etc.

Site reviewer

Ensures that navigation through the web resource is convenient and understandable for visitors, checks the literacy and accuracy of product descriptions, must understand the company’s products or services and answer user questions regarding the products offered.

Chat reviewer

Monitors chat conversations, and if a rule violation is detected, removes the user from the conversation on certain time or forever, depending on the severity of the offense. Monitors chat spam.

What types of moderation are there?

1. Pre-moderation. This means checking messages and publications before posting them. Before approving a comment or article, the moderator checks it for literacy, reliability, the presence of advertising, obscene words, spam, etc. This makes it possible to post only verified information on the site. However, there is also another side to the coin. Firstly, messages often take a long time to be checked, and some of them may not pass verification only because of the subjective opinion of the moderator. Also, materials can be checked for obscenity or multiple registrations automatically, using special programs.
2. Post moderation. This is a faster check that occurs after the message is published. The advantage of post-moderation is the operational interaction of community members, but the reviewer needs to constantly monitor materials and remove spam, insults, advertising, etc.
3. Automatic moderation. Programs and filters are installed on the site to check the quality of the information posted. Often, various public pages have a voting section where you can evaluate how useful the publication was for you. The advantages of this approach include the absence of a subjective opinion of the moderator and prompt publication. A significant disadvantage is the need to install additional software, because attackers can easily find system vulnerabilities.

What types of moderators are there?

There are two types of inspectors:

1. Private. Standard list of rights.
2. Main. Endowed with more rights than an ordinary moderator. He may have powers that the administrator himself has.

How to become a moderator and what is needed for this?

Before deciding to appoint a person as a moderator, the site administrator or owner must ensure that the person meets the relevant requirements. Necessary:

• Have a good understanding of the topic the forum is dedicated to. In order to respond to user comments and questions, the moderator needs to understand what is being discussed in the discussion. He must know where the information is false and where it is reliable. It is also necessary to have the ability to maintain a discussion if it dies down.
• Be able to competently resolve conflict situations. A good moderator is not the one who bans all participants for the slightest violation of the rules and deletes any comments that he considers unnecessary. It is necessary to earn a good reputation, and for this it is important to try to solve problems peacefully, clearly and politely explaining to people that they are doing wrong. And only after you are sure that the participant in the conversation does not respond to comments, delete his comments or ban his account.
• Respond promptly to questions. If a user asks a question and waits for an answer for several days, or even weeks, it is unlikely that he will want to visit the public page again. In addition, a conflict may flare up in the comments, which will certainly turn into insults. That is why it is important to always monitor the situation happening on the site.
• Have basic knowledge of working with

Moderator- a specialist, without whom not a single website can do without feedback(chat, forum, bulletin board, commentary) with users. It is the responsibility of the moderator to check information that has been added by users for compliance with the established rules of the resource. In order for the moderator to clearly fulfill his duties and not abuse power (deletion, editing, ban), a clearly defined job description is necessary.

Moderator job description

I APPROVED
CEO
Last name I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The moderator belongs to the category of specialists.
1.2. The moderator is appointed to the position and dismissed by order of the general director of the company.
1.3. The moderator reports directly to the director or head of the department.
1.4. During the absence of the moderator, his rights and responsibilities are transferred to another official, as announced in the order of the organization.
1.5. A person who meets the following requirements is appointed to the position of moderator: education - secondary specialized, higher and work experience in moderating web resources for at least one year.
1.6. The moderator must:
- know the specifics and topics of the site, its goals and objectives;
- be an experienced PC and Internet user;
- know the ethical and other standards of behavior accepted in online communities;
- know the rules for using the site.
1.7. The moderator is guided in his activities by:
- legislative acts of the Russian Federation;
- The company’s charter, internal labor regulations, and other regulations of the company;
- orders and instructions from management;
- this job description.

2. Job responsibilities moderator

The moderator performs the following duties:

2.1. Monitors compliance with the Site Rules and sections under its control by users.
2.2. Monitors and verifies user content.
2.3. Objectively assesses the severity of violations and applies appropriate measures.
2.4. Consults users on the operation of services.
2.5. Supports the site policy and “corporate culture” promoted by the resource administrator.
2.6. Helps in the support and development of the web resource.
2.7. Moderates services.

3. Moderator rights

The moderator has the right:

3.1. Receive information to the extent necessary to solve assigned tasks.
3.2. Submit proposals to management to improve your work and that of the company.
3.3. Require management to create normal conditions for the performance of official duties and the safety of all documents generated as a result of the company’s activities.
3.4. Make decisions within your competence.

4. Moderator's responsibility

The moderator is responsible for:

4.1. Failure to perform and/or untimely, negligent performance of one’s official duties.
4.2. Failure to comply with current instructions, orders and regulations for maintaining trade secrets and confidential information.
4.3. Violation of internal labor regulations, labor discipline, safety and fire safety rules.

Moderator (from lat. moderor - to restrain, moderate) is a user who has broader powers compared to ordinary users and participants in public platforms (for example, forums, blogs, chats, groups, communities, etc.). In general, the moderator is obliged to monitor compliance with the rules of the site by its visitors and control their communication.

A moderator has limited rights compared to an administrator. The administrator is the main responsible person on the site with almost unlimited powers. The administrator can be either the owner himself or a person appointed by the owner. He monitors everything that happens on the site: he supervises the moderators; is responsible for advertising placement and establishes connections with similar websites, blogs, communities, groups, etc. An administrator has more global tasks than a moderator. Moderator is an assistant administrator who performs duties authorized by the administrator.

The main tasks of the moderator are maintaining order and rules of the site (forum, chat, community, etc.), creating a favorable atmosphere for users, preventing abuse, insults and conflicts among forum or community participants, as well as deviations from the topic of the section; timely redirection to the administrator of information about any problems that have arisen technical problems (Fig. 1).

Rice. 1. Example of a set of rules for a forum

Rice. 2. Example of a ban on the forum

Rice. 4. Example of a comment with editing by a moderator, text.ru

In order to competently moderate a site, it is advisable to understand the basics of web programming (setting up the “engines” of sites and forums, installing extensions and plugins, etc.). It is necessary to have an understanding of the topic of the site, have communication skills and experience, and also be able to resolve disputes and conflicts that arise between users or between the moderator himself and users).

A moderator is needed for any platform where active communication between users occurs.

Basic rights and responsibilities of a moderator

The rights and responsibilities of a moderator on each specific site may differ. Typically, typical rights and responsibilities of a moderator include:

Rights:

• edit and delete user messages;
• if necessary, delete user pages;
• issue warnings and apply other sanctions (for example, a ban - a ban on using the site) to users who violate the rules of communication;
• restrict the rights of some users to view or edit the site, and also prohibit sending messages;
• transfer your rights and powers to another moderator;
• block and ban (prohibit using the platform) users (Fig. 2);

Responsibilities:

• notify users about events or other important events held on or off site (Fig. 3);
• move topics if they do not fit the category;
• promptly respond to complaints and requests from users;
• comply with the rules established by the owner of the site or its administrator.

In accordance with the established rules of a particular site, a moderator may have the following tasks:

• increasing the popularity of the site;
• increasing the number of participants in forums, chats, groups on social networks;
• stimulating the emergence interesting topics on forums, blogs, groups and social network communities;
• sending short advertisements;
• resolving conflict situations that may arise when users communicate with each other or moderators communicate with users.

Actions of the moderator in relation to users who have violated the rules of communication on the site (site, blog, forum, chat, group, community):

1. Warning about violations;

2. Please delete message(s) containing obscene language, insults, spam, etc.;

3. Accrual of penalty points;

4. Blocking a user account (including by IP addresses - the unique address of a computer connected to the Internet or local network). Blocking by IP address prevents users from creating new ones if their profiles are blocked. Accounts with other data and continue communication on the site;

5. Displaying information about his violations and inappropriate behavior in the user’s profile (Fig. 4);

6. Recording of violations with subsequent blocking of users.

Moderator Responsibility

By accepting his authority, the moderator is responsible for all actions that he performs. Since a moderator is an example of behavior for other users, he must set higher standards for himself. The moderator must be responsible for order on the site and maintaining a pleasant atmosphere of the resource; for promptly informing administrators about all technical problems on the site. If a moderator does not follow the rules of the administrator's instructions or exceeds his authority, he may lose his rights to moderate.

Moderation methods

• Moderation- constant monitoring by the moderator(s) of compliance with the rules of communication of site users (forum, blog, chat, group, community, etc.), which were established by the owner of the site or its administrator, as well as the process of checking any material entering the material site.

• Pre-moderation- control of content before publication on the site. A message written by a user is first checked by a moderator. He can correct errors in the text (spelling and punctuation), supplement, and check for prohibited topics. After which the message is either accepted for publication or rejected. Pre-moderation is usually used on official websites of companies, as well as in thematic communities and groups. This type of moderation helps keep the quality of the resource’s content under control. The main disadvantages are low efficiency (user messages appear on the site only after checking by a moderator), as well as the subjectivity of content assessment (the moderator may refuse to publish a message, focusing on his own preferences, judgments or opinion about the user who wrote the message). Some users who systematically violate the rules of communication on the site are subject to temporary pre-moderation. The moderator sets the pre-moderation period, after which he/she has the right to post messages again.

• Post-moderation- control of content after its publication on the site. The main advantage is that the content appears on the site immediately after publication. However, with this type of moderation, the constant presence of a moderator is necessary due to the risk of incorrect messages containing obscene language or other prohibited components.

• Automoderation- one of the types of post-moderation, in which the quality of content is determined by the users themselves by voting “for” or “against” the message. The advantages of this type of post-moderation include efficiency (messages appear immediately after publication), as well as a high percentage of objectivity (there is no subjective opinion of one moderator). However, for auto-moderation you need to configure additional software with filtering and voting functions. With auto-moderation, the possibility of participants colluding against one of the users who wrote the message and collectively voting against it cannot be ruled out.

• Mediation board (abbr.. KK) is one of the ways to organize moderation on a large blog hosting site, for example, Livejournal. As a rule, it is led by several moderators. The commission is looking into complaints from users whose rights within the blog have been violated. Users with complaints can submit a written complaint for consideration on the “Complain about violations” blog page. Some requests may be rejected, for example, if moderators or administrators consider them to be unreasonable. Complaints not related to Livejournal and from third parties (not from the user whose rights have been infringed) will not be accepted for consideration.

The final decision on each specific complaint is made by one of the administrators. The Commission has the right to block (freeze) the accounts of users whose entries do not comply with the rules specified in Livejournal.

For what violations are users blocked:

• maintaining records on behalf of another person;
• log hacking;
• advertising placement;
• posting materials 18+;
• calls for violence;
• insults and profanity;
• spam;
• evading account deletion.

Types of moderators

1) Chief moderator (super-moderator)- a moderator who monitors the work of other moderators and the performance of their duties. He can recommend and select people for the position of moderator. The chief moderator is appointed by the site administrator. The responsibilities of the chief moderator include continuous supervision of the entire site, forum, group or community, and not just a separate topic or subsection. Typically, large sites and forums have several main moderators. On some sites, the main moderators have the powers of administrators.

2) Commoderator- a moderator who has limited rights and functions, for example, the right to edit only a specific portal or chat topic.

3) Chat moderator- a chat user charged with the responsibility of supervising the chat under his control and maintaining order in it. Its main task is to exclude users who do not follow the chat rules. Some chats have control over user IP addresses. This allows you to prevent these users from re-registering in the chat under a different name (login).

4) Website or blog moderator- a user who controls comments on posts on a website or blog. The moderator must ensure that users do not post advertisements, links to other resources and other information not related to the topic of the blog or site, as this may affect the speed of the site/blog, as well as their promotion.

5) Portal moderator- a user who, along with the administrator, controls all user actions on the portal, and also supervises surveys, messages, and user comments. Large portals may have several moderators (from three).

6) Newsgroup moderator- a user assigned by the newsgroup owner. It is through the moderator that everything goes through news feed on news sites. Some newsgroups can only be posted by the moderators themselves. Working with newsgroup messages occurs on the principle of pre-moderation, when a message sent by a user first goes to the moderator, who decides whether to publish this message in the newsgroup or not. Retro moderation applies to some newsgroups. In this case, the moderator has the right to delete messages previously posted in the news group.

Forum moderator

The rights and responsibilities of moderators on different platforms are similar. Let's look at them in more detail using the example of a form moderator.

A forum moderator is a registered forum participant who monitors compliance with the forum rules by other participants. The topic of the forum should be close to him. The moderator is a kind of “caretaker” of the forum who keeps order and strives to ensure that the section or topic entrusted to him becomes even more interesting. The moderator can communicate with other forum participants as an ordinary user, take part in the discussion of any topic in any section of the forum, and express his personal opinion. The moderator must maintain a favorable atmosphere for communication and discussion on the forum, promptly put an end to any disputes that arise, and prevent conflicts among users.

Responsibilities of a forum moderator

• tracking new topics created by users;
• moving the topic to the appropriate section;
• deleting a topic if it violates the forum rules;
• combining topics to discuss the same issue;
• publishing a link to the answer if the question has already been asked;
• control of popular topics;
• proposal to create a subsection;
• deleting messages that do not carry meaning;
• unpinning or closing a topic after the discussion has ended;
• acceptance and consideration of user complaints;
• maintaining a faq - a section of frequently asked questions and answers to them;
• demonstration by personal example of respect for the traditions of the forum;
• objectivity in assessing any user actions and situations on the forum;
• compliance with oneself and the requirements from other users of correct communication;
• suppression of any conflict situations, incitement of ethnic hatred, persecution based on gender or religion;
• prohibition of offensive statements and obscene language;
• suppression of unauthorized advertising;
• immediate notification of the administrator or superior moderator about the impossibility of fulfilling his direct duties;
• showing tolerance for other people's opinions and respect for other forum participants, including newcomers who are not yet well versed in the peculiarities of the forum;
• Use common sense when renaming, moving, or merging topics. If the moderator is in doubt about something, you should immediately contact the administrator for help;
• timely response to complaints from forum members;
• Once a week, review the section under the control of the moderator in order to objectively evaluate its work. If for some reason (departure, vacation or sick leave) the moderator cannot perform his duties, he must inform the administrator or superior moderator about this;

Forum moderator rights

The forum moderator has the right:

• participate in forum discussions and debates;
• edit messages from forum participants, as well as topic headings;
• make proposals for organizing and improving the forum;
• warn about the possible application of sanctions against users who violate the forum rules;
• announce ongoing events and inform users about changes in the forum;
• create, edit and close polls;

Moderator responsibility and forum security

• The moderator is responsible for the confidentiality of information. It must not disclose users' personal information to anyone;
• the moderator must promptly provide information about incidents on the forum at the request of the administrator or superior moderator;
• do not discuss the actions of other moderators with forum participants;
• do not disclose information about other moderators and administrators;
• do not disclose the technical features of the forum.

Moderator on social networks

A moderator on social networks is a member of a group/community/public who is empowered to monitor the compliance of other subscribers and guests of the group/community/public with the rules established in them. The moderator actively communicates with users, takes part in the development of the group, and strives to improve it.

Group/community/public moderator rights

• edit and delete any topics and user messages that violate the rules of the group/community/public;
• the moderator bears full responsibility for his actions, must use his powers wisely and act as objectively as possible;
• The moderator ensures that participants follow the group rules. He has the right to close topics or change their names;
• if for some reason a moderator deletes a user's post or topic, he must send a personal letter to email address the user with words of respect and explanations of the reasons for deleting the post;
• if a message needs editing, the moderator can send the user his message with corrections and a request to re-post it after editing;
• If a rule is violated by a user for the first time, the moderator has the right to give him a warning. In case of repeated violation, add the user to the black list, that is, exclude him from the group members, notifying the offender about this;
• The moderator has the right to close topics if their discussion is unconstructive, has exhausted itself, has become irrelevant or goes beyond the established rules.

Responsibilities of a group/community/public moderator

• design of a group/community/public page;
• filling the group with thematic content (articles, media);
• attracting new users;
• maintaining activity in a group/community/public by creating discussions, holding competitions, announcing promotions;
• editing user messages and removing spam;
• advertising and promotion of a group/community/public on other sites, forums, blogs of similar topics;
• collecting statistical data and conducting group/community/public analysis based on it;
• assistance in organizing interaction between advertisers on different advertising platforms;
• increasing the level of activity in the group/community/public;
• tracking the names of topics or photo albums in a group. When a participant creates a topic or photo album, for example, in a group on VKontakte or Odnoklassniki, the moderator must immediately pay attention to ensuring that the name reflects the content of this album, is short and understandable to other users.

Moderator regulation of user activity on social networks

User activity is a sign that the group is “living.” The moderator should encourage users to post in already existing topics and do everything possible to make them “boil with life.” One of the effective means of increasing user activity is open comments. Within their framework, any user can express their opinion on the topic. However, not all people on social media are tactful. They can leave offensive comments, post immoral pictures, incite conflicts, or overwhelm you with a large number of advertising links. Typically, such users hide under an account specially created for such purposes. Therefore, moderators must promptly clear topics and photo captions from inappropriate and incorrect comments.

The moderator should strive to increase the level of brand loyalty and thus interact with visitors so that interest in the company’s activities promoted in the group/community/public constantly increases. The moderator, who promptly responds to user comments, thanks for positive reviews, accounts for almost half the success for building a brand and increasing the performance of a developing group.

In order for the community to actively develop, the moderator needs to maintain the constant interest of visitors. Interesting discussion topics should appear on the Group Discussion Board at least once or twice a week, depending on user reaction to the topic. Interesting and intelligent discussions may be indexed by robots search engines(Yandex, Google, Mail.ru). This attracts an additional number of users who are looking for an answer to a similar question outside the social network.

The moderator should monitor the faq section, which contains frequently asked questions and their answers. In developed groups/communities, users leave their opinions, ask for advice and willingly share information with each other that is useful from a marketing point of view. From this section, marketers can learn a lot of interesting information that helps in further brand promotion, for example, non-standard methods use of the product, discussion of its characteristics and quality, as well as potential capabilities. The moderator should not allow discussions to deviate from the main topic, and also provide users with necessary information about a product or service.

In promoting a group or community, surveys conducted within it are important. They are important, including for marketing and PR services, which find out why users chose a particular company. In this case, the “anonymous survey” function is effective, since users are more active. Poll with interesting topic can attract new users to groups/communities and becomes an indicator of the level of user activity along with the “like” and “tell to friends” marks.