Internet communication technology, known as IP telephony, is used not only to establish communication, but also to increase the efficiency of the company. One of the most popular services is call recording. It allows you to monitor the professionalism of managers when communicating with clients, resolve controversial issues and save the data obtained during the conversation.
On our website you can select a current virtual number for your company and activate this service, which allows you to record outgoing and incoming calls. You can configure the recording as you wish, for example, only in work time or on specific devices.
All information about the "Call Recording" service
The Call Recording service allows you to record both incoming and outgoing calls. They are then saved, sent to your email and can be listened to at any time convenient for you. This is very convenient, because in any unclear situation with a client, you can listen to old recordings of conversations and solve the problem. Records can be sorted.
Companies that work with clients really need this service. This applies to companies that have technical support. The manager can also listen to conversations to find out whether employees are polite with clients, avoid conflicts, and are tactful in their statements. You need this service if you want to improve your service.
It is advisable to record company telephone calls for the following reasons:- Monitoring the work of company employees;
- Fixing important information(for example, received order data);
- Resolving conflicts and controversial issues;
- Improving the quality of customer service.
If you want to know how your employees communicate with clients, then you need the Call Recording service. This will improve the quality of customer service, which means the number of satisfied customers will increase. Recordings of all conversations are saved in an archive on your e-mail– You can listen to them as soon as necessary.
How does a virtual number with call recording function work?
Virtual numbers function by routing incoming calls to any country in the world to a specific destination. Routing settings are set in your personal account and can be changed at any time. You can redirect calls from virtual number Your company on: analog landline or mobile phone, SIP (application of the same name or IP phone), Skype.
How the Call Recording service works
The program for recording telephone conversations connects to the number after its activation. To do this, you need to order this service in your personal account and configure the recording parameters. For example, you can record only outgoing calls or specify the time of day after which recording will automatically stop. ABOUT additional services details can be found out .
How much does the Call Recording service cost?
Prices for purchasing virtual numbers and monthly fees for their use can be viewed in the “Tariffs” menu. After activating the number, you will be able to activate the service of recording telephone conversations and configure its parameters in your personal account. The cost of using this service is $10 per month. Choose any payment method convenient for you. Pay attention to the cost of virtual numbers that are indicated.
How to order a virtual number with call recording function?
The service can be installed immediately after connecting the virtual number. You need to select the number of the country you need. To order a virtual number you need to do the following:
- Register and gain access to your personal account;
- Top up your balance to connect a virtual number and this service;
- Order a number;
- Write a request from your personal account to our technical support to activate this service.
In case of problems, please contact our 24/7 technical support. You can communicate with our specialists via Skype, online chat, email or call the specified number. Freezvon is always ready to help you at any time of the day. Our employees will advise you with pleasure, so don’t be afraid
We have all heard that negotiations on mobile phone may be recorded... Here are some calculations/thoughts on this issue.
Is it possible to build a system that records and stores all conversations of all subscribers of a particular operator?
Equipment mobile network standard GSM allows you to organize recording and listening to telephone conversations of a specific subscriber - or several dozen subscribers. From this fact, a far-reaching conclusion is often made that operators use such functionality to record and store all conversations of their subscribers over a certain period of time. If a subscriber becomes the object of close attention of the intelligence services, operators can, upon request, provide available recordings of conversations almost six months ago.
Is this real?
To make the calculation, you can take publicly available data on the number of calls in the network of one of the largest Russian operators. This operator serves 51.5 million subscribers, who consume an average of 134 minutes of voice traffic per month - most likely, we are talking only about outgoing calls.
Thus, the total duration of calls of all subscribers in one month will be:
51.50 million x 134 minutes = 6.9 billion minutes
After processing and digitization in a mobile phone, the voice signal in GSM networks transmitted as a digital stream at a speed 9.6 Kbps. Thus, without additional processing, all subscriber calls in one month constitute a fairly significant amount of information:
6.9 billion min x 60 s x 9.6 Kb/s / (8 b/B) = 514 B = 500 TB
Now you can think about how difficult (and expensive) it will be to build and maintain a system that:
1. Records outgoing and incoming conversations of all subscribers within a specific network;
2. Does it quickly enough;
3. Allows you to easily find any conversation (by subscriber ID and date, for example);
4. Allows you to store information for at least three months;
5. Works with switching equipment from any supplier;
6. Does not create significant additional load on signaling and voice channels, switch processors, etc. network equipment, does not affect the network's ability to service calls;
7. Quite reliable - for example, it records at least 99% of conversations;
8. Quite safe - does not allow leakage of confidential information to persons who do not have special permission (sanction of the prosecutor, for example).
What follows from this:
1. All conversations are recorded => The system should not be afraid of the fact that subscribers are mobile. That is, it must take into account that subscribers move between base stations during a conversation, can even move to the service area of another switch, can redirect calls, combine them into conferences, answer several calls simultaneously, and so on;
2. The system works quite quickly => Any post-processing of the voice performed before recording for storage must have time to work “on the fly”;
3. Ability to find what is recorded => The system must be equipped with an index/search mechanism and integrate with the system that stores basic subscriber data - to take into account changes in phone numbers and SIM cards. Data about completed calls should appear in the system without significant delays;
4. Storing the recorded data for three months => Based on the previous calculations, a minimum of 1500 TB of disk space is required (if post-processing of the voice signal is not used);
5. Compatibility with solutions from different manufacturers => A specific interface is required, which is guaranteed to be available from all leading manufacturers of switching equipment;
6. No significant load => You cannot load call processors in switches or channel equipment with uncharacteristic tasks such as voice compression into MP3;
7. Reliability => Redundancy is required for communication channels, power supply and hard drives;
8. Security => A centralized mechanism is needed to manage and control access to recorded information.
To stay updated on movements mobile subscribers and in order to respond adequately to them, the system must connect to switches (and not, say, controllers base stations), since it is the switches that are responsible for all the functionality related to subscriber mobility. A network capable of serving 50 million subscribers will have about 50 average switches.
Now let's see if it is possible to make the system distributed by placing near each MSC not just a storage facility for the primary accumulation of information, but something more intelligent - for example, a node that satisfies all the formulated requirements at once.
First, let's imagine one several possible scenarios for servicing a call from subscriber A to subscriber B.
Scenario 1: Throughout the entire call, subscriber A is in the service area of switch X, and subscriber B is in the service area of switch Y. In this case, the conversation can be recorded on any of the switches of our choice. If a recording is made on both switches, then the result will be two absolutely identical records, and one of them can (and should) be thrown out before storing it in the central storage.
Scenario 2: Throughout the entire call, subscriber A is in the service area of switch X, and subscriber B is in the service area of switch Y, but the call goes through an intermediate switch Z. The scenario is very similar to the previous one, except that there will be three identical copies of the record .
Scenario 3: At the beginning of the conversation, subscriber A is in the service area of switch X, and subscriber B is in the service area of switch Y, and during the conversation they move: subscriber A moves to the service area of switch T, and the subscriber moves to the service area of switch S. In this In this case, the complete recording of the conversation will have to be assembled from parts. There will be four parts in total, and from them it will be possible to assemble two complete copies of the recording in four possible ways.
If you have the honor that during a call both subscribers can use the conference call and call hold services, and there can be more than one intermediate switches (and they can change in the process of moving subscribers), then it becomes clear that in the general case, to collect the full Recording a conversation requires solving the problem of correlating data from different sources. Similar work is performed by inter-carrier billing systems, the architecture of which can be taken as a starting point for the design of our hypothetical global eavesdropping system. You need to choose between two options:
* Or collect all the accumulated data into some common centralized storage and process it there. This simplifies processing and maintenance, but requires significant computing power in the processing center;
* Or collect in a central storage only metadata about the call (who called, to whom, when) and correlate them in order to understand which parts of the call from which switches will give a complete recording of the conversation. The conversation records themselves can be stored distributedly. The correlation results are used to retrieve parts of a particular conversation from distributed storage. This approach reduces the requirements for computing power in each specific node of the system, but significantly increases its complexity and complicates maintenance and “keeping afloat”.
For further calculations, let's assume that from the point of view of security and ease of maintenance, it is better to store and process information in one central place. But first the data needs to be delivered there.
For simplicity, we assume that the load on the switches is distributed uniformly and continuously. Accordingly, 500 TB of conversations are distributed among 50 switches, and each one accounts for 10 TB of voice traffic per month. To receive such an amount of information, you need to have a channel with the following bandwidth:
10 * 10244 / (3600 s * 24 hours * 30 days) * 8 bits per byte
= 4241943 bps
= 32 megabits per second
In total, we include 50 such channels in the estimate.
How many hard drives will you need? From 3000 hard drives of 500 GB to 6000 (if we write everything without pre-processing and record each conversation twice - for the caller and the recipient). Accordingly, the supply is another 150-300 of the same hard drives annually.
In addition, it is necessary to combine such a number of hard drives into an indexed storage with some kind of user access interface. The storage must provide uninterrupted recording of conversations from all switches (at a speed of 1600 megabits per second), updating "on the fly" search indexes and servicing requests for searching and retrieving recorded conversations.
We will not go into details of the possible architecture of such a storage facility now. Let's briefly list everything we've counted so far:
* Media: 3000-6000 hard drives of 500 GB each, or 3 times (roughly) less hard drives, subject to voice compression at 8 kbps mp3 - since the GSM codec already performs voice compression, it will not be possible to achieve greater gains. Naturally, instead of the “saved” hard drives, it is necessary to add processors to perform compression;
* Infrastructure for building 50 communication channels of 32 mbps;
* Servers that provide an interface to the storage and its functioning (indexing, searching for required records, searching and deleting old records, integration with the subscriber management system);
* Power supply and climate control for all equipment;
* Space in server rooms for equipment placement;
* Infrastructure for the operation of the entire system (service personnel, warehouses, logistics...)
It is clear that technically all this is feasible. The only question is economic feasibility.
What self-respecting operator will shell out money for all this “luxury” simply because he was persistently asked for it - given that there will be no return on such investments? As far as I know, there are no laws anywhere that would oblige operators to provide such a “service,” so we can only talk about a “persistent request” from the state or law enforcement agencies, but nothing more.
Which operator has the local technical expertise to build and support a solution of this scale using exclusively its own employees? If you think this is very simple and cost-effective, think about why large operators communications do not completely create their own billing, financial and ERP systems.
Where are the suppliers and manufacturers of such ready-made solutions for those operators who cannot develop such a system on their own? In the end, information on reality existing systems listening is not a sealed secret - to be convinced of this, just search on the Internet for keywords"SORM" or "lawful interception".
By answering these questions for yourself, you can decide for yourself whether it is possible to create a system that records all conversations on a mobile phone or not.
Hello! If you are interested in mobile security issues, then you are in the right place! There will be constant publications on my personal blog interesting materials, touching on this difficult topic. Today I will talk about how to get a recording of a telephone conversation. I will also give you tips on mobile security so that no one else can gain access to your confidential data. The material will be completed with a thematic video that I shot especially for you!
I have long been interested in the question of how to get a recording of a telephone conversation from someone else’s mobile phone. No, I didn’t want to hack anyone at all, but own phone I often use it at work, so I want to be sure that no attacker will listen to me. First, I studied the working methods of the special services. It’s much easier for them because they have access to archives mobile operators, which can often record any telephone communication. All archives are raised by court decision, and sometimes without it. Fortunately, if you are an ordinary citizen, no one will be interested in you on this high level it won't.
If you needed to record a telephone conversation on a Samsung, you had to find some special software. So I went in search of him. First, I studied a large number of different resources on the Internet. I even installed some programs into the mobile phone’s memory and tested them. Alas, it was a complete disappointment! I have never encountered any actually working programs with such hacker functions, but I have come across a lot of scams, Trojans, and viruses.
Separately telephone set I didn’t find it on sale with a recording of the conversation either, but I caught my eye most interesting service For Reserve copy required information. It was necessary to install special software on an Android-based mobile phone, and then set up sending information to a remote server. There is located Personal Area user in which all data is collected. You can view them from anywhere mobile device, provided that there is access to the World Wide Web.
Now imagine that someone secretly installs the service described above on your smartphone! But it doesn’t matter which service, since similar utility utilities work almost identically. What will happen then? Antiviruses will not react to the situation in any way; there is no malware here. An attacker will be able to obtain any data! Therefore, the only reliable way to protect yourself is to handle your mobile phone carefully. Try not to hand it over to strangers.
Below you will see a video on setting up the service. Personally, I use it all the time to prevent the irretrievable loss of important data. You never know, because you can lose your phone. The video describes the whole process step by step, you will quickly figure it out! But I don’t recommend installing such software on other people’s phones! It is unlikely that if you were the owner of a mobile device, you would like such interference in your personal life.
Hello! In my blog about mobile security, I will talk about whether it is possible to record telephone conversations of MTS or other telecom operators? Have you ever wondered how likely it is to get stolen? confidential information from a mobile phone? Can a stranger install a special application for you that records conversations and gains access to personal correspondence? The answers are below. At the very end of the article you will find a link to a useful video.
To record telephone conversations, MTS would need special program, so I went in search of her. I had to review a lot of resources on the Internet. It turns out that there are simply no real working applications with such functions! All of them are banal scams, and some also spread viruses! Therefore, think several times before downloading something like this. It is fraught with unpleasant consequences.
The second type of program that piqued my interest was backup applications. This would be useful in case the handset is lost. Then you can restore contacts, correspondence, and recorded dialogues. I came across a wonderful service that does this perfectly. First, you will need to download and install a special application on your mobile phone that collects data and then archives it.
Conversations are saved via audio recording, like all correspondence. Then everything is sent to a separate website where the user’s personal account is located. All that remains is to view its contents from time to time. I used for this various devices, including a laptop, second smartphone, tablet. Works!
By recording MTS telephone conversations from your smartphone, you can always listen to them again. It is especially useful for people who constantly conduct official correspondence or communicate with work colleagues. I also liked the user-friendly interface of the program. It allows you to save all information from SMS and MMS messages, from Facebook, VKontakte ( official client and Kate Mobile), Twitter, Odnoklassniki, WhatsApp, Viber, as well as from many other applications. A true all-rounder! The application itself can also be configured to work over Wi-Fi, which will allow you not to waste precious 3G traffic.
It's time to think about what will happen if a stranger installs such software on my mobile phone? And it doesn’t matter which one! Backup services are not blocked by antiviruses, since there is nothing malicious in their code. There is also an option to hide the shortcut, and additional protection against deletion will prevent you from quickly clearing the application from the smartphone’s memory.
That's why best advice– be careful with your phone! It should not be left unattended, nor should it be passed on to strangers. As for the service described above, you will find the entire process of installing and configuring the software at the link below. I recorded that video especially for you! But do not forget that such programs should not be installed on other people's mobile phones. After all, their owners won’t like it!
I think the issue is the legality of the recording telephone conversations worried many smartphone owners. Technically, it has been possible to record conversations on a phone for a long time. But what about from a legal point of view? Is this legal? Do you need to warn your opponent that telephone conversations are being recorded (as many support services do, for example). Will it be possible to present recordings of such telephone conversations as evidence in court?
Today, the Supreme Court of Russia made an important decision for many citizens, accepting as evidence a secret recording of telephone conversations (link to the ruling of the Supreme Court of the Russian Federation).
The essence of the matter: Anna S. lent her distant relative and her husband 1,500,000 rubles, at 20% per year, for three years. Soon the debtors' family broke up and payments stopped. The receipt was issued, but in the name of the relative’s husband, and she herself immediately refused to pay. Moreover, the woman stated in court that she knew nothing about the debt and that her husband took the money for his own needs.
When the woman presented in court a recording of telephone conversations from two years ago, in which the defendant clearly confirmed the fact of borrowing money jointly with her husband, it seemed that she had nowhere to go. The authenticity of the recording was not in doubt, even the defendant admitted it.
However, the defendant’s lawyer protested against the use of audio recordings of telephone conversations as evidence, citing the Law “On Information, information technology and protection of information”, which prohibits the collection of information about a person’s private life against his will.
The regional court was convinced by this argument and the case was considered without taking into account the provided audio recording. As a result, the entire amount of the debt was ordered to be compensated by the ex-husband of the plaintiff’s relative.
Supreme Court Russian Federation canceled the appeal ruling of the regional court and sent the case for a new trial, due to the fact that the law does not prohibit the recording of telephone conversations if it is made by one of the persons participating in it.
In accordance with Part 1 of Article 55 of the Civil Procedure Code of the Russian Federation, evidence in the case is information obtained in the manner prescribed by law about the facts, on the basis of which the court establishes the presence or absence of circumstances justifying the demands and objections of the parties, as well as other circumstances that are important for the correct consideration and resolution of the case. This information
can be obtained from explanations of the parties and third parties, testimony of witnesses, written and material evidence, audio and video recordings, expert opinions.
A person presenting audio recordings on electronic or other media or
the person applying for their requisition is obliged to indicate when, by whom and under what conditions the recordings were made (Article 77 of the said code).
Thus, audio recordings are classified by the Civil Procedure Code of the Russian Federation as independent means of proof, and therefore the plaintiff, in support of the fact that funds under the loan agreement were provided for the common needs of the spouses, has the right to refer to an audio recording of a conversation with them.
Technological progress does not stand still. Today, every smartphone owner is able to constantly (without even remembering it) record their telephone conversations.
And if until recently only a few brave souls recorded their negotiations, and the majority of smartphone owners either did not think about it or were afraid of any consequences, then after the decision of the Supreme Court, it is simply stupid not to use this opportunity to protect themselves.
The Supreme Court of Russia actually allowed the recording of important conversations on a mobile phone without notifying the interlocutors about it. So all you have to do is choose the application that suits you best and configure it. For example, I have been using conditional for several years now free application ACR (Another Call Recorder).
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