Business correspondence via email. Seven main rules of business correspondence ethics. Examples of business correspondence by email

Business communication cannot be imagined without correspondence, since a personal meeting to resolve cooperation issues is not always possible. Most pressing problems business correspondence

Business communication cannot be imagined without correspondence, since a personal meeting to resolve cooperation issues is not always possible. Business correspondence helps solve most pressing problems in a short time, but failure to follow the rules of etiquette or illogical construction of a letter can harm partnerships or alienate potential client. As in formal negotiations, there are certain rules: the format of the letter and the style of communication.

General rules for conducting business correspondence

1. Before writing a letter, decide on its characteristics:

type of letter (covering, guarantee, order, reminder, notice, etc.; presentation letter or inviting a response);

degree of accessibility for the addressee (whether you can state all the necessary points in one letter or will you need a second, clarifying one);

urgency of delivery (if the letter is urgent, it is better to send it by registered mail or by e-mail).

2. Create a letter using existing templates, based on its type, and also rely on GOST R 6.30-2003. “Unified documentation systems. Unified system of organizational and administrative documentation. Documentation requirements."

3. Any business letter has the following general structure:

• name of the sending organization;
• date of writing;
• recipient's address, indication of a specific correspondent;
• opening address;
• an indication of the topic and purpose of the letter;
• main text;
• conclusion (politeness formula);
• sender's signature;
• indication of the application and distribution of copies (if any).

4. When preparing a business letter, use text Microsoft editor Word:

use Times New Roman typeface, font size 12-14 points, line spacing – 1-2 points;

Place the page numbers of the letter at the bottom right side;

when printing text on A4 format, use 1.5–2 line spacing, A5 format or less - one line spacing. Details are always typed with one line spacing.

5. If you are speaking on behalf of an organization and intend to send a printed letter, be sure to use company letterhead, since its presence will be the calling card of your company. Take special care when preparing an official form; this skill should be mandatory for any office employee.

6. For international correspondence, the letter must be written in the language of the addressee or in English(as the most common in business relationships).

7. Maintain a correct, business-like tone. Begin the letter with an address, which, depending on the degree of your closeness with the correspondent, can begin with either the words “Dear + Full Name” or “Dear + Full Name.” Remember, the words in the address or in the indication of the addressee must in no case be abbreviated (for example, “respected” as “uv.” or “to the head of the department” as “head of the department”) - these are the rules of business etiquette. Always end your letter with a thank you for your cooperation. Before the signature there should be the phrase “With respect, …” or “Sincerely yours, …”. Addressing “you” in official correspondence is unacceptable, even if you maintain friendly relations with the correspondent.

8. Choose your vocabulary carefully, avoid inaccuracies and ambiguous phrases, and excessive use of professionalisms. The letter must be understandable.

9. Divide the contents of the letter into meaningful paragraphs so that it is not cumbersome and difficult for the recipient to understand. Follow the rule: the first and last paragraphs should contain no more than four printed lines, and the rest - no more than eight.

10. Respond to business emails according to accepted etiquette: for a written request - within 10 days after receipt; for letters sent by fax or email - within 48 hours, excluding weekends.

Intra-organizational business correspondence

Business correspondence between company employees is more simplified compared to correspondence sent to a third party.

• be concise;
• be of a business nature;
• the letter must indicate the date;
• At the end of the letter there is a politeness formula and a signature.

An example of intra-organizational business correspondence could be a letter of congratulations on behalf of the manager or team, addressed to the hero of the day or an employee who has received a promotion.

When discussing projects in writing, only a few mandatory elements of a business letter are usually used - an indication of the topic, an appeal, a brief statement of the essence of the issue and a politeness formula with a printed signature.

Remember that the form of the letter and the required template must be selected based on the level of business correspondence and the type of information that you want to provide to the addressee.

Over the past decade, email has become perhaps one of the most popular means of business communication. Today it is quite difficult to find a person who does not use e-mail in his practice of interpersonal and intercultural communications. Quickly scanning the addresses and subjects of incoming messages with our eyes, we decide which letters to read and which to delete without opening. Depending on the relationship between correspondents, correspondence can be business or private. If the letter is private, then there are no strict ethical requirements for it - the style of writing and manner of presentation depend mainly on the degree of familiarity with the addressee.

Today it is quite difficult to find a company that does not use e-mail in its interpersonal communications practice. It should be noted that in ordinary business correspondence via e-mail there are generally accepted rules that you need to know and follow. Let us dwell in detail on the most significant ones.

Rule 1. When sending an email, be sure to fill out all fields. In general, the structure of a business email can be represented as follows:

Sender's address and name.

Recipient's address (or recipients' addresses when there is a need to send a letter with one text to several recipients).

The importance of writing (this is if necessary).

Letter subject.

Application.

A letter consisting of a greeting; the main text of the letter; conclusions; and signatures.

Rule 2. The sender's address and name must be recognizable. Therefore, when you open a mailbox, always enter your first and last name in the sender's name column. The most trustworthy address is one that contains your real name, as well as the name of your organization in the domain name, for example: This email address is being protected from spambots. You must have JavaScript enabled to view it. .

Rule 3. Be sure to fill in the “Subject of the letter” column. The subject line of a letter is a special requisite of a letter, the presence of which greatly facilitates the work with electronic correspondence. The fate of a letter very often depends on its Subject, especially if the name and address of the sender do not tell you anything. The subject line of the letter should be short – no more than 50 characters – and to the point. The simpler and clearer the Subject of the letter, the more likely it is that the letter will be read and will have a response. You need to think especially carefully about the Subject the first time you write to someone.

Rule 4. Use the icon (“Re:”) only for reply. Using the icon located in the address field of the letter to which you are responding, open the form for composing a response. This form already contains the address of your interlocutor, the text of his letter and Subject. The icon (Re) is an abbreviation of the English word “Reply:” or “Response:” and means “My response to:”. Therefore, if the subject of the letter changes, changes to the subject must be made using the down arrow located to the right of the Re icon. In the drop-down list that opens, select the “change theme” command.

If answering someone's email, you change the main idea of ​​the dialogue, change the Topic accordingly, or better yet, start discussing a new issue by creating a new letter.

Rule 5. To avoid premature sending, insert the recipient's address only when the letter is completed, checked and ready to be sent. Be careful with the “Send” button: make sure that you are sending the letter to the person you intended.

Rule 6. Be sure to write a greeting consisting of a welcoming word and the name of the recipient before the main text of the letter. Some users believe that there is no need to write a greeting in an email, since it is supposedly a meaningless relic of paper mail, that it does not carry any meaningful information and contains only stock words.

The greeting carries information about the upbringing of the person writing the letter. As a greeting, use the following form of address: “Good afternoon, dear (respected) + name, patronymic of the addressee!” or “Dear (respected) + name, patronymic of the addressee, hello!” and only after that move on to the purpose of your message.

In Europe, it is customary to always address “Dear Sir/Madam” or less formally, especially if you know the addressee, “Dear + name”. In the USA, where the pace of life and correspondence is more intense, an email begins with an address consisting of a name and a short “Hi + name”. In Russian, an exclamation mark is placed after an address in writing in any genre of correspondence: business, private, official, etc., while in English language All of these genres use a comma.

Rule 7. Structure your letter correctly. Because reading from a monitor screen is much more difficult than reading paper. Break the text of the letter into logical paragraphs. Try to keep sentences no more than 15-20 words. Separate paragraphs from each other with an indent or a blank line.

Rule 8. Be brief and to the point. The body of the letter from the first paragraph should attract the reader’s attention no less than its Subject. Be aware of the potential reader's limited time. Start with the purpose of the letter, it should be clearly stated in the first sentence. If the first sentences are formulated correctly, then there is a very high probability that the recipient of the letter will read it to the end. An email is intended to convey information quickly. If necessary send important information containing a large volume, it is better to compose a short accompanying text in an email, and format the information itself as an attachment.

Rule 9. Before you start writing your letter, please attach an attachment. How many times have you received a letter, the purpose of which was to send an attachment, without this very attachment?! Such carelessness may not have the best effect on your business reputation.

Rule 10. When you write to someone for the first time, do not attach any attachments. If you do send an attachment without the consent of the recipient, be sure to write in the body of the letter what kind of file it is. Do not attach attachments larger than 5 MB, as this unpleasant situation is possible: you will send your file to the mail server in a second, and your recipient will download it for an hour.

Rule 11. When composing your response letter, answer ALL questions asked of you. If you find it difficult to answer, then write directly.

Rule 12. Before you send your email, check your spelling, grammar, and punctuation. Just because email is a fast method of communication doesn't mean it has to be sloppy. Build your phrases as competently as possible in terms of spelling and grammar. This is important not only because an illiterately written letter can spoil the impression of you, and because it is very difficult to read the text without commas and periods.

Rule 13. Emails must be answered. Email is about connecting with other people, and a little politeness never hurts. According to the rules of etiquette, emails must be answered, and the response time should not exceed three days. If you do not respond to an email within this period, this is a clear refusal to communicate. If you need a longer time to respond to a letter, it is worth explaining the reasons for the delay. When you receive an email containing an attachment, be sure to confirm that the attachment arrived and opened normally. If you receive letters from unknown people, you may not respond to them. They can be deleted without reading. If you receive an unsolicited email with an attached file, you should delete the file without unpacking it: most likely it is the source of a computer virus.

Rule 14. Don't ask for a read receipt. You can write the following phrase after the text of the main letter and before your signature: “Please confirm receipt of the letter by reply letter or by calling the telephone numbers indicated below.”

Rule 15. You should never use capital letters in your message. TEXT IN CAPITAL LETTERS is considered shouting. At best, he is considered illiterate in matters of netiquette. This may cause irritation or other unwanted reactions in your reader.

Rule 16. Never communicate confidential information via email. Be very careful when forwarding your numbers bank cards or other confidential information in the body of the email. When forwarded, email can be intercepted and used for personal gain. In addition, the email you send remains in the computer's memory forever.

Rule 17. Do not overuse abbreviations and emotional design. In business email, try not to use abbreviations such as BTW (by the way) or LOL (laugh out loud), also called emoticons (“smiling faces”). They are inappropriate in business correspondence, especially since the recipient of the letter may not know their meaning.

Rule 18. Be sure to put your signature at the end of the letter. A signature is a small block of text added to the end of your messages that identifies you and contains your contact information. Keep your signature short: no more than four to seven lines. A long signature takes up a lot of space and can be annoying. Include several possible ways contact with you (usually these are telephone and fax numbers), as well as a link to your company’s website.

Based on articles:

1. 32 most important email etiquette tips.Emailetiquette. [ Electronic resource] http://www.emailreplies.com/ Retrieved 09/19/2015.

2. Top 26 Most Important Rules of Email Etiquette. [Electronic resource] http://email.about.com/od/emailnetiquette/tp/core_netiquette.htm Retrieved September 20, 2015.

The material was prepared by L.A. Shutilina, methodologist of the State Medical Center for Dog and Medical Medicine

For whom: sales managers; sales department managers; employees who correspond with clients.

Summary: Rules for business correspondence. Structure of a letter to a client. Formatting a letter.

Rules for business correspondence

1. It’s good to start a letter with gratitude or a compliment: “Olga, thank you for your answer!”
2. If you are writing to a client for the first time, tell him where you got his email or remind him of a previous interaction.
3. Write in simple, understandable language. Avoid using clericalism and speech cliches: “currently”, “I bring to your attention”, “cooperation on mutually beneficial terms”, “highly professional”, “to avoid”, “for reasons”, etc.
4. You should also avoid complex terms, highly specialized and foreign words, and incomprehensible abbreviations.
5. To focus on important points letters, start the sentence with the name: “Alexander, please send the reconciliation report...”.
6. If you answer several questions, quote them or briefly mention the content of the question so that it is clear what is being said.
7. React calmly to dissatisfaction or aggression on the part of the client, show your intention to help him resolve the situation.
8. Avoid sensitive or confidential topics. The letter may accidentally end up in the hands of another employee, which could put the client in an awkward position.
9. Let the client know that you have received his letter.
10. In business correspondence, it is customary to respond to letters no later than 3 hours later. If you are unable to resolve the issue immediately, let the client know when you will be able to do so.
11. Avoid writing to clients on weekends and holidays, as well as on Monday morning or Friday evening. Exception: if you have previously agreed on this with the client; if you have an urgent matter that cannot be postponed.
12. It is considered impolite to send many letters in a row. Exception: if you sent a letter and saw that the information in it is incomplete or irrelevant, you can follow up with another letter with additions and apologies.
13. Auto-reply about receipt of letters is not used in modern business correspondence.
14. Before sending, be sure to check that the recipient's name and company name are correct.
15. It is not customary to use a postscript in business correspondence.

Letter structure

1. Email
   The mailing address should be as short and memorable as possible. It is better to use a personalized e-mail (for example, [email protected]).
2. Letter subject
   Be sure to indicate the subject of the letter. The topic must correspond to the content. If you know the name of the person you are writing to or their position, indicate them in the subject line.
3. Notes
   For special emails, you can use the “Important” mark. It is better to request read confirmation only in exceptional cases.
4. Letter structure
   • greetings;
   • a brief description of the subject of the letter;
   • deciphering the question;
   • completion (call to action).
   Golden rule: one letter - one subject - one appeal.
5. Attachments
   If you are attaching files to the letter, please inform the recipient about this in the subject line of the letter. It is more convenient to transfer heavy files via cloud service(for example, Yandex.Disk).
6. Signature
   Include only basic and relevant contacts in your signature. Try to keep it to 3-5 lines.

Formatting a letter

1. Use easy-to-read sans-serif fonts in your email. The optimal font size is 12-14 point.
2. The optimal paragraph length is 3-4 lines. Sentence length – 12-18 words. It is better to break a longer sentence into two.
3. It is desirable that the entire letter fits on the screen.
4. To highlight important words and expressions, use bold font (no more than 4-5 words in a row). Refrain from highlighting entire sentences (especially if they are long), and especially entire paragraphs.
5. Do not overuse highlighting text with bright colors, capital letters, or italics. When in doubt, opt for restraint.
6. It is better to avoid underlined text – it can be confused with links.
7. Exclamation mark should be used with caution, only where it is really needed. It would be unnecessary to use three or more exclamation/question marks.
8. Numbered and bulleted lists improve the comprehension of information.
9. Pictures should complement the content of the letter, but in no case replace it (many recipients have disabled the display of pictures; letters where the text is replaced with a picture may be regarded as SPAM).

Develop corporate standards for business correspondence. This will help regulate the process of correspondence between employees and clients and avoid mistakes that could affect sales and the image of your company.

In principle, questions about how and by what means can be created and sent should not arise. However, not everyone is ready to immediately begin this task when it comes to official letters, especially when the author of the letter expects to receive a response. I’ll tell you a little secret of business correspondence: the stricter the character and style of the letter, the greater the chance of a response from the recipient. In this lesson, I will provide several sample emails that should help users decide on their own style and subsequently compose messages in the most competent way.

First, we need to decide what nature the letter we are creating will be. I divide all outgoing emails into three main types:

• Business offer
• Business inquiry
• Friendly address

Accordingly, for all three types I have template blanks, both in the form of simple text files, and in the form of templates tailored for specific email programs. Let's move on to each of them in order.

Business offer

Hello (Good afternoon), [name of the person being addressed]!

It is advisable to indicate the name in any letter when communicating, because a personal address puts a person in a friendly mood. However, if you still can’t find out the name, a template greeting will suffice.

Let me present to your attention new service(new product) from our company [company name].

Let me offer cooperation in the field of [name of field of activity].

Next, briefly describe the advantages of your proposal in terms of price or some quality characteristics. The main thing is not to overdo it. Megabytes of text, and even supplemented with bright, meaningless pictures, only scare people away. If the recipient of the letter is interested in your offer from the first lines, he will definitely contact you for additional information.

If you're serious about getting the right people to contact you the first time you contact them, then it makes sense to think about reach beyond just email. It would be a good idea to create accounts in services such as ICQ andSkype. Sometimes it is much easier for a person to contact you by regular phone, if there is one, of course you will prudently leave it in your signature.

Why do you need to duplicate your own e-mail address in the signature, you ask, if it is automatically forwarded by the mail server. The rule here is that excessive information in business correspondence is never unnecessary. Let’s imagine a situation where your letter is received by a person who is potentially not interested in the offer, or who is simply not competent to respond to it correctly. It forwards the received message to another user, but for some reason, information about the true sender is lost from the automatically added data, which makes it difficult to contact you. However, it will always be enough to look at the signature to determine the author of the letter and his necessary contacts.

Business inquiry

Hello (Good afternoon)!

Or, if the addressee's name is known, then (Dear, [Name, Patronymic])!

Please provide information about the product (service) [name of product/service] with a description full specifications and competitive qualities.

Based on the Federal Law of the Russian Federation [number and date of the document], I ask you to provide information [describe the data necessary to obtain].

You can also contact the management of a particular service on the Internet if your rights are violated.

In connection with the violation of clause [clause number in the user agreement] of the user agreement, namely: “[quote full text named point]”, I ask you to conduct an inspection and take appropriate sanctions against the guilty [responsible (if we are talking about service employees)] person [site (name of site)]. Please report the results of the inspection and the sanctions imposed to [your own email address].

Friendly address

Greetings (Good day) (Hello), [person's name]!

When you first contact us in a friendly manner, a good indicator will be the completeness of your text message. A correctly written, voluminous text will indicate your high interest in contacting the right person and will arouse a desire for a response. Don't forget to open up the conversation with a few initial questions.

Example email

Over the past decades, business correspondence via email has gained immense popularity and has become one of the main methods of business communication. Today it is difficult to find a person who would not use e-mail in the practice of interpersonal communications. Despite this, many today are asking the question: so that all the rules are followed? How can you use a competent letter to form a good impression of the sender among the recipient?

This article describes the regulations for business correspondence by e-mail, and practical advice presented in the article will help you learn the correct business communication when composing emails.

Many people start their working day by checking their mailbox for new messages. But, unfortunately, despite the prevalence of this method of exchanging information, many do not know how to correctly use the language of business correspondence, mistaking emails for an informal way of communication.

Thanks to the speed of delivery, it simplifies the exchange of important official documents, forms, applications, but even here people make mistakes when sending letters. It very often happens that when composing an email when exchanging any files, recipients for some reason do not write accompanying essays and do not enter topics, which can complicate the work of recipients. The purpose of this article is to answer the question: how to send a letter by e-mail and comply with all the rules of business written communication via e-mail?

When composing emails, all fields provided must be filled in

The rules of business correspondence by e-mail oblige the sender of the letter to fill out all the fields provided in the e-mail, such as the address and name of the recipient and sender of the letter. A subject must be described that briefly describes the essence of the letter being sent. Very often, the fate of the sent letter and the speed of resolution of the problem stated in it depend on the correctly described topic. A business email should begin with a greeting - this simple show of respect for the recipient is very important when corresponding. After the greeting, there should be a text that is called the “body of the letter”, and at the end a signature should be left, for example, “With respect, Petr Ivanovich Brisov.”

Greetings in business correspondence

This point is worth further focusing on, since a gesture of respect is very important in any aspect of business communications. The optimal greeting phrase is “Good afternoon” or “Hello.” Conducting business correspondence via email limits the sender from using the phrases “Good evening” or “Good morning”, since the recipient may read the letter much later than receiving it. It is also not correct to use colloquial expressions used in greetings.

After a greeting word or phrase, you should address the recipient by name and patronymic, and if the name is unknown to the sender, this moment can be skipped. Then you can move on to stating the purpose of the letter.

Attached files in business emails

If the main purpose of the letter is not only a written narrative and presentation of the essence of the issue, but also sending a file, then it is better to attach the sent object first. It often happens that many senders, due to inattention, having stated the essence of the issue in the body of the letter, forget to attach the necessary attachment. Such negligence can negatively affect the business reputation of the sender of a business letter.

The email address should be recognizable and concise

The rules of business correspondence by e-mail require the sender to have a recognizable electronic name, which must contain truthful information about the name of the sender. Official letters and appeals look very unconcise and stupid when the email address contains informal expressions or words, for example, email address"limon_petya". This looks very undignified for an adult. To conduct business correspondence, it is better to create a separate email and observe business email etiquette.

Using the quick Reply (Response) function to respond to previously received emails

The Reply or Response function (in its abbreviated version it looks like Re:) helps the user in a fast way Reply to previously sent messages from the sender. This function also has the universal ability to read previous correspondence with an interlocutor on a given topic. But the rules of business correspondence by e-mail oblige the sender to rename the subject of the business letter if the essence of the discussion is changed during the correspondence.

Before sending a business letter, you should proofread for spelling errors and punctuation.

E-mail simplifies the exchange of information, but during business correspondence you should not neglect the rules of the Russian language, since a carelessly made mistake can affect the authority of the sender. Before sending a letter, you should review the text several times and carefully check it for spelling and punctuation errors. Many electronic email clients have a spell check function, so you should pay attention to the words underlined in red. If you have doubts about the correct spelling, you should seek help on the Internet or check the spelling using a spelling dictionary.

The addressee field should be filled in last.

To avoid sending unfinished or unedited letters, the address of the recipient of a business letter should be entered at the very last moment before sending. This rule is also included in the basics of business email correspondence. It happens that when filling out the addressee field, email may offer a list of previously used recipients; here you should also focus your attention so as not to mistakenly send a composed business letter to a third-party addressee.

Structuring a business letter

The rules for structuring text apply not only to paper media, but also to the rules of business correspondence via e-mail. It is not always convenient for the recipient to read large volumes of text of letters on the monitor screen. To simplify this point, you should break the text into logically formed small paragraphs and avoid complicated sentences when writing the text of business letters. The optimal length of one sentence is business letter should be no more than fifteen words.

The essence of a business letter should be stated in essence

In addition to the specified topic of the business letter, the recipient should also be interested in the clearly formulated first and second sentences of the main text. The sender’s task is to state at the beginning of the letter the essence of the problem or issue for which he is addressing the recipient. The first sentence should indicate the purpose for which the business letter is being sent. Sample: “We inform you that the terms of the obligation under contract No. 45 of 01/02/2017 “On the supply of bulk materials” are coming to an end. To renew the contract, you must submit a second package of documents.” Thanks to the designated purpose, the recipient has the opportunity to understand the main idea of ​​​​the business letter. If the text of the letter is too large, then it is better to use the function of attaching an object as an attachment in the form text document, but at the same time, the accompanying essay that highlights the business letter should be left with a text box. Sample: “We are sending you an electronic copy of the letter from the company Mak-Stroy LLC for your review.” We ask you to inform us of your decision on the issue of extending contract No. 45 of 01/02/2017 “On the supply of bulk materials” until the deadline specified in the letter.”

Every business email should have a response.

There are negative examples of business correspondence when the recipient ignores the business letter for some reason. Sometimes there may indeed be cases when an answer cannot be given due to certain situations, for example, the resolution of the problem may take several days or the recipient is in thought and cannot immediately answer the question posed. In this case, a brief comment on this matter should be given, for example, “Hello, Pyotr Ivanovich. I received your letter, but today I find it difficult to respond, since I must consult with senior management. I will report your problem to the CEO of our company and give an official response by the end of the week. Sincerely, Sales Department Manager Belov Ivan Gennadievich.”

It is worth remembering that if a response was not given within three working days, then the fact that the recipient of a business letter remains silent can be assessed as ignoring and refusing to communicate with the sender.

When writing response letters, you should answer all the questions asked.

If the letter sent to the recipient is of an interrogative nature, then when composing the letter you should give answers to the questions in the order that is present in the received text of the business letter. If questions have been asked, the sender hopes to receive specific answers to them. When composing a letter, you should not number your answers; you just need to state your thoughts in order. In order to answer all the questions posed, you first need to re-read the received business letter several times, and if there are too many questions, it is better to write them out separately to prevent them from being missed. If it is impossible to answer some of the questions posed, it is worth pointing out that this moment for some reason the answer cannot be given.

Do not overuse abbreviations, emotional design and capital letters

There are negative examples of business correspondence when senders dilute it by using informal signs in the form of emoticons. Their use is popular when communicating in in social networks, however, the rules of business correspondence do not welcome such manifestations of emotions, since the recipient may not know their true meaning and take them for an incomprehensible set of punctuation errors.

You should also avoid writing text in capital letters. On the Internet, a set of words written in capital letters is called “flashy phrases” and more often than not such phrases carry a negative connotation. The recipient, when reading an electronic business letter, may evaluate such a font negatively, which will have a detrimental effect on the perception of meaning. If in a business letter you need to emphasize the importance of any point, it is better to use introductory phrases, for example, “Please note that you need to provide a package of documents to renew the contract no later than 02/10/2017” or “Please note that the documents the contract extension must be submitted by 02/10/2017.”

Do not transmit sensitive information via email

When transmitting personal or confidential information, it is best to avoid electronic communications. mailboxes, since there is a threat of information being intercepted by attackers for use for their own selfish purposes. Such information may include: telephone numbers, passwords for bank cards, personal bank accounts, etc. It is important to remember that the information is stored on the mail agent server and can be stolen if hacked.

The sender's signature must be at the end of the letter.

As mentioned earlier, every letter sent must contain a specific signature. Often, mailbox developers introduce a signature block function, in which you can enter your job title, name and contact phone number. Subsequently, this block will automatically appear at the end of each letter, which will make typing easier. It is important to write a signature correctly so that the recipient has the opportunity to correctly address the sender when replying to the letter. An example of a signature might look like this: “With respect, Nikolai Alexandrovich Petrov, +79810000000.”

Drawing conclusions, it can be noted that in order to understand how to conduct business correspondence by email, you do not need to master additional and complex basics. You just have to adhere to the basic rules of etiquette and observe the norms of the Russian language.