DEPARTMENT OF THE MINISTRY OF INTERNAL AFFAIRS
RUSSIAN FEDERATION FOR THE BRYANSK REGION
DEPARTMENT OF ORGANIZATION OF ACTIVITIES OF PRECINCT POLICIES
POLICE OFFICERS AND UNITS
ON JUVENILE AFFAIRS
HELPLINE
Department of the Ministry of Internal Affairs of Russia for the BRYANSK REGION
74 – 20 –– 72 – 66
MO MIA OF RUSSIA Klintsovsky "OP Gordeevskoye"
2 – 12 – 02
Get information on issues that concern you;
Provide information to a specialist (about the fact of abuse).
The children's helpline is often used for counseling on complex topics that might be difficult to discuss in a personal conversation: interpersonal relationships, drug use, crime, etc.
Operating principles of the Helpline service
Availability
Anonymity
Confidence
Privacy
Each caller has the right not to give his first and last name or can choose a pseudonym.
And he can also be sure that the conversation will remain strictly between him and the specialist. Therefore, you can trust your interlocutor completely, and this, in turn, makes the consultation more effective and allows you to find The best decision Problems.
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Parents who have encountered difficulties in raising a child or who cannot find mutual understanding with their children often call the children's helpline. Experienced psychologists are ready to help any family member, regardless of what problem they are approached with. A single helpline will also help mothers and fathers who do not know how to correctly answer their child’s questions and how to behave with him in certain situations.
Qualified specialists will listen to a child or adult and help him understand the current situation, regardless of what exactly he had to face. For psychologists of the same baby phone trust, there are no unimportant problems, and all the issues on which they are addressed are always significant. The primary task of a helpline telephone consultant is to relieve stress in the child, teenager or parent who contacts him by providing him with psychological assistance, and in some cases, convincing him of the need to seek help from a person from his environment whom he trusts.
Why you shouldn't be afraid to call the helpline
Why are children afraid to call? Usually such barriers are shyness, isolation and fear that parents will find out or the school will be informed about the call. Parents must build their child’s trust in psychological help. But often it is they who consider the helpline service to be a kind of regulatory body.
Many parents are afraid to call the children's helpline because they believe that after their call, the guardianship authorities may intervene, but such fears are unfounded. All helpline consultants maintain anonymity and confidentiality and do not share information about the identity of the person contacting special services, except in rare cases when it comes to a threat to the life and health of a child.
There is also a prejudice among some parents that their children’s communication with a psychologist will lead to a loss of parental authority. Rather, such a parental position indirectly indicates an unhealthy situation in the family and the parents’ fears that some internal family problems may come to light. It is necessary to understand that the helpline is not a threat, but help and support; calling it helps restore parent-child relationships.
Today, the children's helpline is a real lifesaver for children and teenagers who find themselves in a difficult situation and want answers to their questions, as well as for parents who do not know how to help their children.
Memo for children, teenagers and their parents
If you find yourself in a difficult situation, are faced with the inability to solve any problems in family relationships or relationships with peers, or have become a victim of physical, sexual or psychological violence, do not keep everything to yourself! Just one call to the unified children's helpline 8-800-2000-122 – and you will receive advice from a qualified specialist who will tell you what to do in your situation, help relieve mental stress and provide psychological assistance on any issue. And all this in compliance complete anonymity, privacy and absolutely free.
Children's helpline specialists provide assistance to all those in need absolutely free of charge, which allows all children, adolescents and adults to contact them, regardless of the financial situation of their family. Calls can be made from both mobile and landline phones.
In the life of any person, situations can occur when he is left alone with his difficulties, which seem unbearable, while his consciousness does not see a way out of the current situation. A helpline number is sometimes the only opportunity that gives hope that everything will work out.
What is a helpline?
Helpline is one of the most important social services for the population, providing support in the form of psychological assistance, and depending on the problem, the specialist can switch the person to a conversation with a law enforcement officer, medical specialist or social worker. Why do you need a helpline? Social experience shows that a person does not always have close people next to him, sometimes a person is generally lonely for a number of reasons, and the situation that has developed with him can threaten his existence.
Helpline - history
Today, the helpline is a very developed and constantly improving structure that provides various types of social support. The history of the service dates back to the 50s. 20th century, when the priest of the Clemenswood Baptist Church in Yalford, Peter West, together with a colleague from London, also a priest, Chad Vara, organized a telephone help service for people on the verge. None of the saints expected the flurry of calls that would fall on them like an avalanche - there were a lot of sufferers.
Ten years later, in 1963 in Australia, the head of the Central Methodist line, Alan Walker, organized a helpline and helpline, called Lifeline, which over time became a worldwide network, including 200 support centers in 12 countries. Serving people is based on Christian principles, and the motto is: “Help is as close as the telephone.” Thanks to Life Line and similar organizations, millions of people have been supported and attempts to commit suicide have been prevented.
Around the world, the helpline provides emergency assistance to people in difficult situations around the clock, different countries, the name of the telephone service bears its name:
- "Crisis Lines" (USA);
- "Hope" (Spain);
- "Spiritual help" (Germany);
- “Outstretched Hand” (Switzerland);
- “Helpline” (Russia).
What is regulated by the helpline?
What document regulates the helpline? The public telephone assistance service is regulated by regulatory legal acts of international and Russian legislation:
- UN Convention on Human Rights;
- Constitution of the Russian Federation;
- UN Declaration on the Rights of Persons with Disabilities;
- World Declaration on the Survival, Protection and Development of Children;
- Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”;
- International Code of Ethics for Psychologist.
How does the helpline work?
Why do you need a helpline - those for whom everything in life is clear, calm and measured are unlikely to ask these questions, but those for whom the dark streak of life has knocked the ground out from under their feet and they have no other option than to dial the number rescue service experienced for themselves what it means to provide timely support, even to a stranger on the other end of the line. Specialists undergo careful selection, attend various trainings, and constantly learn new methods of consulting and providing emergency service. Skills that a helpline specialist should have:
- listening skills;
- (empathy);
- the ability to ask open questions.
During telephone conversation specialist:
- acts anonymously, under a pseudonym, and the location of the helpline service is also classified - all this is thought out for the safety of service workers;
- reminds the person asking for help that the call is confidential and anonymous, this increases the level of trust;
- redirects or connects a person to the helpline that is more relevant for him at the moment;
- applies psychological techniques to reduce aggression in unbalanced people and stabilize the psycho-emotional background;
- suggests calling help in severe cases.
Helpline – psychological help
Helpline - psychological assistance is provided free of charge, without exception, for everyone: both adults and children. Help is organized in such a way that during a call to single number The region from which the call was made is determined and redirected to the helpline specialists of this region. Emergency psychological assistance will be provided immediately, so in any situation the main thing is not to give up and take advantage of this opportunity. They will treat a small child, a teenager, and an adult with all seriousness and readiness to help.
Helpline for children
Helpline - psychological help for children, the service has been successfully operating since 2010. Helpline for children and adolescents in the Russian Federation - 8 800 2000 122 - service specialists help in various situations. What is considered a mere trifle, an annoying accident for an adult, for a child can look dangerous, frightening and insoluble, because children do not have much life experience and cannot cope with many things on their own. What problems and emotional experiences do children call the helpline with:
- quarrel with parents;
- violence in family;
- sexual harassment;
- the child is left alone at home and is scared, afraid to fall asleep or afraid of the dark;
- the child has encountered some problem that he cannot tell his parents about because of shame or punishment.
Helpline for teenagers
Adolescence is a difficult test for a person, no longer a child, but not yet an adult; a hormonal storm gives rise to bursts of impulsiveness, aggression or, on the contrary, tearfulness, feelings of misunderstanding by others and an increase in depression and emptiness. All over the world, the anonymous helpline has already helped more than one thousand teenagers and specialists have prevented a large number of suicide attempts. What problems do the younger generation most often face?
- unrequited love;
- misunderstanding or indifference of parents;
- physical and sexual abuse at school or at home;
- peer bullying();
- thoughts of suicide;
- problem of communicating with peers due to shyness, physical defect;
- early sexual intercourse and the ensuing consequences that are scary to discuss with parents (sexually transmitted diseases, possible pregnancy).
Helpline for women
Women are patient creatures, even in cases where silence and patience can turn into a real tragedy; female stereotypes that “they don’t wash dirty linen in public” and “hitting means loving” are very indicative here. Such women generally behave “quieter than water, lower than the grass.” Helpline for women subjected to domestic violence 8 800 7000 600. During violence, a woman’s will is suppressed and bodily harm is caused. It is important to realize that the husband is unlikely to improve; the beating will be systematic.
A call to the helpline can be the first step towards freedom from violence; a specialist will support and tell you how to properly contact law enforcement agencies and what is needed for this. For women who find themselves in a difficult situation, when there is nowhere to go from a despot husband, while she still has a small child or is pregnant, specialists have a list and numbers of organizations where victims of violence will be provided with shelter and the opportunity to earn money.
Health Helpline
Medical helpline - this service is somewhat different from the anonymous psychological service and is more designed to ensure the proper quality of medical services and prevent neglect of patients. If a person was provided with inadequate assistance or was treated harshly by medical personnel, or it is important to find out your rights to provide a particular type of medical assistance, you can contact the healthcare trust service at your place of residence.
Drug addiction helpline
A drug helpline for adults is a telephone consultation with a psychiatrist-narcologist who will answer all questions and advise on what you need to pay attention to in order to understand whether a child or adult is taking drugs or not. The drug addiction helpline also provides support in the following matters:
- need help in deciding on registration, hospitalization, and treatment;
- a loved one (husband, friend, child) needs the help of a drug addiction specialist, but you don’t want to make it public;
- a family member of an addict needs psychological support, because this struggle for health and return to normal life takes all the strength;
- the person realized that he could no longer get out of drug and alcohol addiction on his own.
Helpline work
The helpline - psychological assistance to adults and children - is a socially significant service, but the specialists themselves sometimes feel empty, and they have periods of feeling their uselessness and the futility of the work they do, especially if the person calling carries out the intention to commit suicide. Professional burnout is a common occurrence here, and rare specialists have been working in this service for many years - they are nameless, but they have saved many destinies.
“Helpline” allows you to cope with anxious thoughts, gain faith in yourself, and understand a difficult life situation. Regardless of age, nationality, religion, or outlook on life, a Helpline consultant is always ready to listen and help.
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Why is there a “Helpline”?
“Helpline” allows you to cope with anxious thoughts, gain faith in yourself, and understand a difficult life situation. Regardless of age, nationality, religion, or outlook on life, the Helpline consultant is always ready to listen and help
Specialists of the emergency psychological assistance service “helpline” are ready to answer questions from children and adolescents and provide emergency psychological work.
Parents can also call the “helpline” regarding problems of relationships with children, adolescent use of psychoactive substances, personal problems etc. If necessary, parents are provided with information about services and organizations where free qualified medical, legal, psychological and pedagogical assistance will be provided.
Operating principles of the Helpline:
Constant availability – day and night, 24 hours a day, you can get psychological help and support;
Anonymity and confidentiality - you don’t have to give your name, the content of the conversation is not disclosed.
One of the main principles of the “Helpline” is to really believe, to believe that a person is able to solve his problems himself.
SPECIFICATIONS OF THE CALL PHONE.
The specifics of telephone counseling are the following principles:
1. Always available: day and night, 24 hours a day, people in difficult situations can receive support from another person.
2. Anonymity and confidentiality: The caller has the right not to give his name. The content of the conversation is absolutely confidential.
3. Respect the caller: The caller is accepted as he is. The consultant has no right to manipulate the caller or impose his position; any forms of ideological pressure are unacceptable, including religious or political.
4. Caller protection: a consultant can be a person who has undergone selection and special training; The consultant is obliged to constantly improve his skills.
Experience shows that a qualified telephone consultant can significantly alleviate a person’s mental suffering, help him reduce the level of mental stress and return to normal life.
At the same time, in order for psychological assistance to be effective, it is necessary to know the specifics of how people of different categories respond to an emergency. It is especially important for children to receive timely psychological assistance as the most vulnerable category of the population.
Doctors and teachers, psychologists and social workers joined forces to help such children. A psychologist plays a particularly important role in supporting children. Fear, pain and despair - these feelings are experienced by every little person who is subjected to violence. To help survive it, find the strength to forgive the insult and cruelty and move on - this is the task of a psychologist when working with such children.
Child abuse is especially dangerous because of its long-term consequences. The earlier a person is exposed to cruelty, the more unpredictable and terrible its consequences can become. It is no coincidence, according to many researchers, that physical and sexual abuse of children at an early age later becomes causes of suicidal behavior. Such consequences can be avoided if you receive professional psychological help in a timely manner. This service provides this opportunity. emergency assistance"Helpline". Undoubtedly, the main purpose of such assistance isrelieving situational tension and working with negative emotional experiences.
The problem of abuse is most often addressed by children, adolescents, and sympathetic adults (relatives, neighbors, concerned about what is happening to children they know, who want to help them, but do not know how to do it).
Helpline specialists are able to provide assistance of both informational nature (providing complete information about the problem and/or addressing services that are ready to provide medical, legal or other assistance necessary in this situation), and psychological (working with the client’s personal problems: feelings of guilt for what happened, resentment, shame, anger, aggression towards children and adolescents; individual face-to-face counseling and psychotherapy are possible).
Working with children and adolescents in crisis situations has its own characteristics. Let's look at them in more detail.
Primary school children age due to age characteristics, they are especially sensitive to any emotional influences and easily repress a traumatic event or memory to the level of the unconscious, telling the psychologist that nothing special happened. In this case, it is necessary to carefully touch traumatic memories and develop the safest strategy of behavior. In addition, the perception of a situation of abuse often depends on the structure and model of the family. For example, in some families physical punishment is not perceived as something prohibited. Children's images of parents are often idealized, and the parent - the source of violence - may be perceived as fair and kind. Premature destruction of this illusion can lead to the destruction of the child’s family image, and consequently, to the deformation of his personality. Whatever the source of violence, psychological work is desirable with all family members. Therefore, in case of contacting the child abuse helpline, face-to-face consultation with a psychologist and therapy are recommended.
Areas of work with children: relieving emotional stress, treating acute emotional states using the techniques of play therapy, fairy tale therapy, symbol drama, etc.
Work with parents: support, relief of acute emotional states, assistance in solving family problems and information services.
Children aged 9-12 yearsthey call the TD service in a state of shock, stress, post-stress, or depression. They differ from younger children in their greater awareness of the situation of abuse. The ability to make decisions independently in a crisis situation increases.
Work strategies: relieve acute emotional states (listen, understand and accept), focus on the rights of the child and the inadmissibility of the abuse that occurred, emphasize the uniqueness of the child’s personality, focus on resources, work with feelings of guilt and inferiority, rationalize the emotional state, intensify the search way out of the current situation, provide the necessary information.
Teenagers aged 13-18 yearscontact the TD service in a crisis situation immediately after a traumatic event or after some time has passed. Psychological states: depression, feelings of hopelessness, helplessness, anxiety, apathy, disappointment, embarrassment, rage, anger, bitterness, etc.
Facts of abuse distort the child’s self-esteem and contribute to the appearance of negative assessments in the child’s “I” image: weak, flawed, useless, humiliated, etc. Therefore, in counseling and psychotherapy it is necessary to reveal and strengthen the child’s personality.
Work strategies: acceptance and empathy, clarifying the essence of the problem, working through the current emotional state, past traumatic experiences, searching for options to get out of the current situation, developing a strategy for safe and resource-saving behavior, offering face-to-face consultation to continue psychological work in self-help groups or training groups under the guidance of psychologist.
The children's helpline also provides assistance and parents experiencing difficulties in relationships with their children and/or if they are concerned about the physical and/or psychological health of the child. Adults often lack information about how to interact with children in emergency situations, they are characterized by confusion and a feeling of helplessness. The helpline service can help parents find ways to psychologically support children traumatized by any events and restore normal daily life for the family and educational process for a child.
BASIC PRINCIPLES OF ACTIVITY OF COPY PHONES
Children's Helplines follow a number of principles in their activities that allow them to organize effective and accessible assistance to children.
Respect for the child.When talking with a child, it is unacceptable to use pressure; the child’s opinion should be listened to carefully. It is unacceptable to force a child to act against his will.
Availability. Emergency psychological assistance by telephone should be available at a time convenient for the child and work uninterruptedly in accordance with a clearly stated work schedule. All children should have the opportunity to use the telephone, as well as receive accessible information about the activities of the Helpline.
Free. The service cannot receive economic benefits in the process of operation and all calls to the Helpline from children and adolescents should be free, regardless of the location of the caller.
Confidentiality.The service guarantees the caller anonymity. Information about the fact of the call, as well as the content of the conversation itself, is kept secret.
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