In addition to Windows itself, problems with Internet connection may occur in individual programs. So in Skype program very often the error “The connection could not be established” or “Unfortunately, we could not connect to Skype” appears. Obviously, these errors appear due to problems with your internet connection. But as is usually the case, the Internet is connected to the computer and works, but Skype still says that there is no connection and does not allow you to log into your account. account.
Despite the fact that now there are a huge number of different instant messengers that are better in functionality, stability and other parameters, many continue to use Skype for work or communicating with their loved ones and friends. I also use this messenger, and I have never had any special problems or errors with it. But that's when I had to set up other people's computers (install Windows and other programs), then after Skype installations a message appeared that the connection could not be established. Although the Internet was connected in other programs (including in the browser) he worked.
Since there can be many reasons that prevent you from logging into Skype, then one and universal solution No. But the problem is popular, the program is also popular, which means that basic and working solutions have already been found experimentally, which I will share with you. Some of them have been tested for own experience. I'll try to make it as simple as possible clear instructions, with which you can independently fix your Internet connection in Skype.
Why does Skype say that the connection could not be established?
Everything is very simple. Skype uses an Internet connection. Including logging into your account. When we enter our login (phone number, email) and password, the program sends this data to the server for verification. If everything is fine, then we log in to Skype. Or we receive a message that such an account does not exist, or the password is incorrect.
And if Skype cannot connect to the server, an error appears "Connection failed".
In newer versions of Skype, another error appears: . Check your Internet connection and try again.
Pay attention to the screenshot above. The program does not see an Internet connection, but the computer is connected to the Internet (I have it via Wi-Fi, you may have it via cable) and there are no connection restrictions. I have "without internet access" or something else.
And after updating to the very new version Skype 8.25 (which was at the time of writing this article) the program, even without an Internet connection, after clicking on the “Sign in with a Microsoft account” button, simply tried to download something and this login button appeared again.
No errors or messages. Perhaps this will be fixed in future versions. And in the new version there is no longer access to connection settings (port, proxy). It will also not be possible to check for updates and view the version of Skype itself. (you can view it in the Add or Remove Programs window in Windows). Until the ports are logged in to your account.
What to do if Skype does not connect to the Internet?
The solutions you can see below should work for Windows 10, Windows 8, Windows 7 and Windows XP. Of course, some settings may differ slightly depending on the version operating system. I will show the whole process using Windows 10 as an example, but I will give instructions if possible (links to other articles) for previous versions.
Main reasons and solutions:
- There is no internet connection. You need to make sure that the Internet on your computer is working.
- Installed on your computer outdated version Skype. You need to update, or download and install a new version of the program. True, it is often the other way around - it works more old version.
- There have been cases when Skype did not work due to an outdated version Internet Explorer. You need to update your browser.
- Something with the settings Windows network, proxy, settings Internet browser Explorer, or Skype itself. There may also be a problem with hosts file. All these settings need to be checked/cleared.
- Skype cannot connect to the Internet due to a firewall or antivirus that is blocking the program. Temporarily disable the antivirus and check the firewall settings.
- Connection problems due to VPN. If you have a VPN connection configured, you need to disable it.
- Temporary problems on the server side, so the connection in Skype cannot be established.
Let's now look at these solutions in more detail.
Checking your Internet connection
Perhaps a slightly stupid decision, and in the comments you will write something like: “how is the Internet not working, and how did I get to this site?!”, but still. I don’t have the opportunity to look at your computer, so I recommend that the first thing you do is make sure that you have an active Internet connection.
It doesn't matter how your computer or laptop is connected to the Internet. It could be like wireless WI-FI network, 3G/4G USB modem, or cable connection. View connection status (by clicking on the tray icon). Also pay attention to this icon to see if there is a yellow exclamation mark next to it.
Open any program that uses the Internet and check if the connection is working. Well, launch your browser and try to open any website.
If you have connection problems, errors in your browser or other programs, then these articles may be useful to you:
Well, if the Internet works, but Skype does not connect, then see other solutions below.
Updating or reinstalling Skype
If you still have the seventh version of Skype, then click on “Help” and select “Check for updates”.
If the program can connect to the server and check for updates, and if there is a new version, a message will appear asking you to download and install it - we agree.
Perhaps after installing the update everything will work.
But an error may appear: "There was a problem loading Skype updates", or the new version will not be detected. In this case, you must first completely remove the program from your computer, download the new version from the official website and install it.
Go to "Add or Remove Programs" (in Windows 10 can be found through search), or in “This PC” open “Uninstall and change a program”. In Windows 7, this tool can also be launched from “My Computer” or through the Control Panel. Find Skype and delete it.
You can also use the CCleaner utility to remove it. It wouldn't hurt to do some cleaning unnecessary files and the registry after removal in the same utility.
Before installing the new version, you can delete the user folder at: Username/AppData/Roaming/Skype.
Press Win+R and enter %appdata% and click Ok. A folder will open containing the “Skype” folder with the necessary files.
Just in case, create backup copy this folder. For example, correspondence history is stored there.
Download Skype from official page – https://www.skype.com/ru/. Save the installation file to your computer, run it and follow the installation instructions.
After installation, try to log into your account. If that doesn't work, you can install an older version. For example, 6.22. Especially if you have Windows XP, or Windows Vista.
Updating Internet Explorer
Skype works with Internet Explorer. And if you have an old version of the browser installed, then Skype may not be able to connect to the Internet. You need to download and install the latest version of Internet Explorer that is available for your Windows operating system.
You can download from the official website - https://support.microsoft.com/ru-ru/help/17621/internet-explorer-downloads
Reset Internet Explorer settings
Judging by the reviews, this solution very often helps to get rid of the “Unable to connect” error in Skype.
Launch Internet Explorer, in the "Tools" menu (or by clicking on the gear icon) you need to select "Internet Options". Next, on the “Advanced” tab, click on the “Reset” button.
And press the reset button again. Then try logging into Skype. You can also restart your computer, or close and open the program again.
Firewall and antivirus may be blocking your connection to Skype
If you have an antivirus installed, then disable it for a while. It may have blocked the connection and Skype is not connecting to the Internet for this very reason. Usually, you can disable the antivirus in the settings, or by clicking on its icon right click mice. I’ll show you using ESET as an example.
Go to "Control Panel" and select "System and Security" there. Next select "Windows Firewall". Or find these settings through search in Windows 10, it’s faster.
In the firewall settings, you need to click on "Turn Windows Firewall on or off" and temporarily disable it for private and public networks.
If after these steps everything in the messenger says that unfortunately it was not possible to connect to Skype, then turn the firewall back on and try other solutions.
Network settings, DNS, VPN, proxy and hosts file
I hope my tips helped you revive Skype, and it was able to establish a connection to the server without any problems. Perhaps the recommendations in this article did not help you, but you found another solution to this problem. I would be grateful if you share your solution in the comments. There you can leave your question on the topic of this article.
Skype allows users to communicate with friends and family via text messaging, voice and video calls without time or distance restrictions. Often users cannot use necessary functions application due to difficulty logging into Skype. One of the reasons for this is the use of an outdated version of Internet Explorer. Let's look at how you can eliminate this problem to ensure stable operation of the program.
What is the problem when logging into Skype - the version of Internet Explorer is outdated
Some users are not aware that the continuity of Skype depends on the operation of IE. If Skype requires updating the Internet Explorer browser, then it is definitely necessary to do so. The program uses browser functions to process web content. The official guide for installing the app on your device states that you need to install the latest version of Internet Explorer. For each operating system, a corresponding updated version of the browser is installed. For example, for Windows XP Internet Explorer 8 is suitable, for Windows Vista - Internet Explorer 7, and for Windows 7, 8, 10 you need to install Internet Explorer 11.
To update your browser to the latest version, follow these steps:
- Launch Center Windows updates using the Win + R keys on the keyboard.
- In the window that opens, in the empty line, enter control/name Microsoft.WindowsUpdate.
- Then click the Run option.
- After downloading the new browser version, restart your computer.
Workarounds - setting launch parameters, compatibility properties
In addition to updating the Internet Explorer browser, you can solve the problem using other methods. If the user does not have time to carry out the update, workarounds can be used. These include:
Setting launch parameters. You can run Skype on your computer without using Internet Explorer. To configure launch parameters, you will need to find a shortcut to the messenger file to be launched on the device’s desktop. If it is missing, you will need to create a new shortcut. To do this, perform the following manipulations:
- On system disk devices, find the folder with installation files Skype programs.
- Go to the Phone section and find the Skype.exe file.
- Click the cursor and in the list of functions that opens, select Create shortcut.
- Next, run the shortcut as an administrator.
Setting compatibility parameters. You can launch Skype by setting the compatibility mode. To do this again you will need to use the application shortcut on the desktop. Right-click its properties and go to the Compatibility section. Then check the box next to Run this program in compatibility mode, and then select Windows 7 from the list. Next, run the application using the shortcut on the computer desktop as an administrator.
There may be a problem with Skype when the program starts requiring you to update your IE browser. Let's look at three ways to resolve this error.
IE update
Because he asks Skype update Internet Explorer, the most obvious solution is to do this. Open Windows Update. The easiest way to do this is through the command control /name Microsoft.WindowsUpdate in the “Run” utility, launched by pressing the buttons 
.
Everything can be configured so that only the latest version of Internet Explorer is loaded. At the end you will need to restart your PC.
Workarounds
When the error “Internet Explorer is out of date” occurs in Skype, there is no need to update it. After all, this option will be associated with a long preparatory stage. Instead, you can use one of two workarounds.
Setting launch parameters
The program developers provide an option to launch Skype without using IE. It is far from certain that this method fixing the error will help, but it's worth a try.
To set the desired launch parameters, you need a shortcut exe file. Most likely, it can be found on your desktop. Otherwise you need to create. To do this, open the folder with installed program. If the installation path has not been changed, it can be found on the system drive in the Program Files\Skype (for x86 versions of Windows) or Program Files (x86)\Skype (for x64 versions) directory. The system bit size is quite easy to understand: if you have a Program Files (x86) folder, then the system is x64. 
In this directory, find the Phone section. It will contain the launcher application Skype.exe, right-click on it and select the option to create a shortcut. 
The shortcut will now appear on your desktop. Open its properties, in the “Object” field, you need to add the code /legacylogin separated by a space. 
Run the shortcut as an administrator, in which case the problem will most likely be solved.
Setting compatibility properties
Another way out of the situation would be to launch the messenger in compatibility mode. The fact is that the younger the version of Windows, the younger the version of IE will be required. To do this, you will again need a program shortcut on your desktop. This time open its properties, “Compatibility” tab. 
In it, check the box next to the top item and select Windows 7 from the list. Again, launch the messenger from the shortcut as an administrator.
The operation of Skype directly depends on standard browser Windows Internet Explorer. Sometimes there is a problem logging into the messenger if the version of Internet Explorer for Skype is outdated.
In this regard, you need to monitor browser updates. There are also other points to consider.
What is the problem?
The problem arose after Microsoft company continued to develop Skype. With version Skype 5.5, a link to Internet Explorer (IE) was introduced. In particular, Skype now uses browser functions to process web content (for example, to display login fields). The program requires ActiveX technology and access to the JavaScript plugin and its scripts.
Browser settings can be changed. And these changes can be made by both users and malware. The latter, by the way, is the most likely reason, since people mostly use other browsers and, accordingly, in most cases do not open it.
Thus, Skype does not work if the browser settings become different from those needed for Skype to work normally - an authorization problem appears. In addition, users are also deprived of the ability to add contacts to their list. What to do in this situation?
Fix from Microsoft
You can first try to fix the problem with the messenger using a special fix from Microsoft. The the method will work for owners of PCs with any type of Windows operating system, except Windows 8. In the latter case, this method does not work.
Check for updates
If the fix does not help solve the problem, you can try updating your Internet Explorer browser. First check your browser updates. For WinXP users, "eight" is relevant, but for 7, 8 or 10, Internet Explorer 11 is already installed.
- Open messenger.
- Click on "Help" in the top bar, and then find the "About Skype" section.
- This way you will find out the software build date.
If the version is wrong, update your browser. You can also simply uninstall IE through the Programs and Features window or using CCleaner and download the latest version of the browser from official resource.
Microsoft is interested in ensuring that the messenger and other programs developed by the corporation are updated. Due to this, outdated applications are sometimes disabled. In this way, developers make the client’s transition to new solutions mandatory.
Checking if JavaScript is working
Login is also impossible because the JavaScript plugin is disabled in the browser.
- Go through a standard browser to the following link: http://www.mistered.us/test/alert.shtml.
- Click on the Simply Click This Button and wait for a response.
Reset
If Skype writes that you need to update the built-in browser in Windows, but you don’t want to do this, try simply resetting Internet Explorer to its default settings.
- Complete Internet work Explorer and Windows Explorer. Check that they work in the Task Manager.
- Launch Internet Explorer again.
- Click on “Tools” in the top panel (the button looks like a gear), and then open the “Browser Options” section
- Open the “Advanced” block and click on the “Reset” button.
- Check the “Delete personal settings” option (in this case, the browser history, home pages, and ActiveX Filtering data will be deleted from the PC memory).
- Click on "Reset".
- Click on “Close” and then on OK.
- Restart your browser. The problem must be resolved.
Set the /legacylogin parameter
This method only temporarily solves the problem. In the future, Skype may continue to require browser updates. What is the essence of the method? You will allow Skype to work without Internet Explorer. In this case, the messenger will open the old authorization window.
However, the solution is considered effective. Let's consider the procedure in detail.
- Close the messenger completely via the icon on the taskbar. Next, make sure that the process is completed in the Task Manager - it opens using a combination of three well-known keys (Ctrl + Alt + Delete).
- Let's launch Windows Explorer. In it you need to open the Program Files window. This folder is located on the system drive C. In the case of a 64-bit system, (x86) will be added to the folder name.
- We are looking for the Skype section (this will be a folder with all the contents of the program), and in it we launch the Phone section.
- Right-click on the skype.exe file and click on “Send” in the list of offered options. We send it to the Desktop. This is how we will create a shortcut.
- Right-click on the newly created Skype shortcut again and click on the last item in the “Properties” list.
- Find the “Shortcut” tab. In the “Object” field we see the path to the file. At the end of this path, after a space, write the following “tail”: /legacylogin.
- Click OK and try to launch Skype. The problem should no longer exist.
Thus, you can set an exception: Skype will open without the participation of the standard OS browser.
You can also look for older versions of Skype on third-party resources that are suitable for the current version of your browser if you do not want to update it due to certain circumstances, even when the messenger asks for it.
Logging into the messenger directly depends on Internet Explorer. If your computer has an outdated version of the browser, you should update it. However, you can not update Internet Explorer for Skype. In this case, you need to try resetting your browser settings. If this does not help, the last resort method will be used - installation battery life Skype without IE.
The Internet Explorer browser is included by default with every Windows operating system, making it one of the most popular browsers in the world. However, as a rule, an outdated version of Internet Explorer is installed on the computer. This is due to the fact that the version installed on the computer is current at the time the operating system was released, and users do not always download recommended Windows updates automatically.
Using an outdated browser is extremely dangerous, as it is vulnerable to viruses and does not support new features. Thus, modern sites will not display correctly on it.
This article will show you how to update Internet Explorer to current version and make it update automatically.
For various operating rooms Windows systems available different versions Internet Explorer. For Windows XP, the latest supported version is Internet Epxlorer 8, for Windows Vista - Internet Explorer 9, for Windows 7 and older - Internet Eplorer 11.
To find out what current version of the IE browser you have on your computer, open Internet Explorer and click " Service"(or key combination ALT+X) and click " About the program". A window will pop up in which your version of Windows will be written.
In my case, Internet Explorer 10 is installed on Windows 7 and, as was written above, latest version This operating system is version 11, so it needs to be updated. By the way, by selecting the checkbox “ Install new versions automatically", Internet Explorer will automatically update if your computer is configured to install Windows updates. But let's return to the topic of updating.
To update Internet Explorer, go to the IE download page on the Microsoft website and click Download Internet Explorer 11 (for users of an operating system lower than Windows 7 will offer version 9 or 8 of the browser.
After downloading the installer, run it. The installation of the latest available for your device will begin. Windows versions Internet Explorer browser. In my case it is Internet Explorer 11.
If you have Windows 7 and the program could not update to version 11, most likely you are missing the global update Service Pack 1 for Windows 7.
Go to the menu Start — Control Panel — system and safety — Windows Update — Check for updates. Install all necessary updates after finding them. After this, try installing Internet Explorer again.
At the end of the installation, you will be prompted to restart your computer.
This completes the Internet Explorer update.
If you have any questions, be sure to ask them in the comments to the article.
Loading...
