In recent years, laptop sales have increased significantly, while prices have fallen. Has the quality improved? There is no definite answer, even in a large company that sells laptops and has the status of “official representative” of many brands, they will not definitely tell you which laptop is more reliable. The manager's answer does not depend on the statistics of their own service center, it depends more on the need to sell a hot product. It's about the same in electronics stores. Sell, sell, and sell again.
Helpful information:
RoHS (Restriction of Hazardous Substances) is a European Union directive restricting the use of six substances in new electrical and electronic equipment after 1 July 2006. Including the use of lead-containing solders. Bridges and chips in laptops manufactured to these standards are increasingly falling off. Lead is more viscous and tolerates changes in temperature and, as a result, deformation of the board. Where there is no lead, there is silver and other elements, thanks to which the connection is more fragile and when overheated and cooled, the contact simply cracks. If you have a “bridge blade,” then by pressing it against the laptop’s motherboard, you can temporarily turn it on and work.
Standard story:
You bought a laptop, no matter what the cost. It worked for a year, half a year, and then began to malfunction or stopped working altogether. Come to the store, you will be sent to an authorized one for this trademark SC laptops. You take your laptop in for repair, describe the problems with its operation, and the laptop is accepted for repair. The maximum repair period established by law is 14 days. You call within 2-3 days, they tell you that they are repairing it. Then they call you on the 5-6th day, they say that they have ordered spare parts and are waiting. 14 days pass, the laptop is not ready. Come to the service center, they outline the situation for you - there are no spare parts for repair, but they have already been ordered, and you need to wait a few more days, and then just install the part and you are back with a laptop. You agree, sign the paperwork to extend the repair, and wait. These few days pass, you call the service center, and they are still waiting for the part. Then everything is repeated. The period increases to 20, and then to 30 days. Finally the laptop is ready. You rejoice, although the delay in repairs overshadows...
What can be done to speed up repairs or resolve the situation in your favor?
When handing over for repairs, if possible, rewrite all important information. To avoid losing information, regularly make copies of all the information you need onto a DVD or external hard drive. In case of failure hard drive Laptop information recovery is not included in the warranty repair. This will cost extra money. And because hard disks Now the average is 250-320 GB, then it will be very expensive, or you will have to abandon the restoration.
Service centers enter into agreements with laptop manufacturers. This agreement may contain a condition for the creation of a replacement fund in the SC. What does this mean? At your request (in writing), you must be given a similar product while yours is being repaired. If you are refused, then you are required to pay 1% of the cost of the goods. Another nuance - the law allows not to have a replacement fund in the SC. Those. at the discretion of the SC and the manufacturer. But if you hand over the goods to the store, then they are obliged to give you a replacement.
If you do not want to get caught up in red tape with repairs, do not under any circumstances sign papers with your consent to extend the repairs. This will give the SC the right to delay repairs for more than 30 days.
All verbal promises and your angry requests have no legal force and guarantee you absolutely nothing.
After the 14 day period has expired, write a statement addressed to the director of the SC. Bring two copies with your signature and date. Your application may not be accepted, i.e. do not register in the journal and do not sign your copy. Threaten that you have drawn up an application to the consumer rights protection center and attach to it the rejected application to the SC. Second option - send by registered mail. The courier will bring the letter, and they will be required to sign. In case of refusal to sign for a letter, this will be considered a violation of the law.
The application must contain your contact information - full name, address. Also the date and place of purchase and the date the laptop was submitted for warranty repair. Remind the director that according to the law, the period of warranty repairs is no more than 14 calendar days. Please indicate that you need a report on the technical condition of the laptop.
We receive a conclusion about the technical condition of the laptop, pick up the laptop from the service center, draw up an application addressed to the director of the store where the product was purchased, with a request to issue you a similar one new laptop- We're going to the store. We hand the director the papers and ask him to sign the copies. If not accepted, we send by registered mail.
Instead of a faulty laptop, you can demand either a laptop with similar parameters (at no extra charge) or money. You must be given the money in full, if you purchased an additional guarantee, for example for 499 hryvnia for two years, this money must also be returned.
I encountered all this personally, and at the first delay in terms of repairs, I began to read the legislation. As it turned out, it protects the consumer, you just need to strictly act within its framework.
The above tips can be applied when submitting any equipment for repair.
Nokia announces its first mini-laptop
This year will be the year when phone manufacturers begin producing computer equipment. It is planned to appear desktop PCs, if you can call them devices built into TVs, keyboards or players, and mobile computers. The most desperate ones will bet on mobile processors - ARM architecture - mastering the niche of smartbooks invented by Qualcomm. Moderate and cautious people will bet on netbooks, since Intel's unspoken monopoly in this niche has led to the platform being ideal for cloning. The vast majority of systems are known to consist of the same components. Therefore, in order to release an exclusive, all you need to do is choose the color and shape of the case, which is accessible to any even more or less competent designer.
The last path was chosen by the Finnish Nokia company. For reliability, the company even enlisted the support of Intel, in return transferring the latest license for the production of HSPA/3G modems. The partners promised to release something more than a laptop, netbook or smartphone. Indeed, in the official Nokia press release published yesterday on the company website, there is no mention of any of the above devices. The Nokia Booklet 3G mobile computer is called... a mini-laptop. Thus, we must assume that the company distances itself from the term “netbook”, as something cheap, and from the definition of a laptop, since it still produces miniature devices.
Detailed specifications of the Nokia Booklet 3G mini-laptop will be published on September 2. In short, the company talks about Intel platform Atom, 10-inch LCD matrix with HD resolution (no higher than 720 lines), built-in WEB camera, external HDMI port, A-GPS support, weight 1.25 kg, 12 hours of battery life and integration into the 3G network/ HSPA and Wi-Fi. The last two points are key for the Nokia Booklet 3G. Netbook from a famous manufacturer mobile phones It’s just that you have to work offline for a relatively long time and be able to constantly be online.
PNY introduces a lifetime warranty on top-end video cards
Buying a top-end graphics card is a serious investment in computer hardware. Therefore, such a simple trick as a lifetime warranty can add to the popularity of a particular model. graphics adapter. No one will argue with the fact that, all other things being equal, the buyer will prefer a product with a “lifetime guarantee”? In practice, the entire “lifetime” often ends after the model is discontinued, which happens a year, or at best, a year and a half after the start of production of a new model. But it is useless to resist the magic of the word “forever”.
Late last week, PNY Technologies introduced a limited lifetime warranty on a number of top-end adapters ( see PDF press release). The honor of “eternal support” was given to the PNY XLR8 GTX line of video cards, including the GTX 295, GTX 285, GTX 275 and GTX 260 models. According to the company, the gamer should play the game carefree and not worry that in a year his new expensive and coveted video card will no one will need him anymore.
TSMC on plans to introduce 28nm process technology
Chinese sources have already reported on the success of Taiwan Semiconductor Manufacturing Company (TSMC) in developing the 28-nm process technology. This in its simplest form in the form of semiconductors based on silicon oxynetride (SiON) will be introduced at the factories of the world's largest contract chip manufacturer before the end of the first quarter of 2010. This technical process is suitable for producing energy-efficient and cheap chips for the market mobile communications and primitive consumer electronics.
Higher performance 28nm process - using high-k dielectrics and metal gate transistors (HKMG) - the company will put into operation at the end of the second quarter of 2010. Based on this technical process, it will be possible to produce the entire range of chips for consumer electronics, as well as processors, chipsets and graphics chips. The IBM alliance, which also includes AMD's subsidiary Globalfoundries, has a similar technical process plans to implement in the third and fourth quarter of 2010. The success of Chinese engineers is obvious.
However, the pride of TSMC - a low-power version of the 28-nm process using HKMG - the company will implement the latest, which will happen in the third quarter of 2010. The cost-effective HKMG process is designed to produce ARM processors for smartbooks (see Qualcomm), phones, chips for wireless communications and handheld electronics. Note that TSMC is seriously hoping for a new niche mobile computers based on mobile processors.
As for the alliance between TSMC and Intel, a technical process starting in the second quarter of 2010 will be suitable for the release of Atom processors in SoC version. In other words, by the fall of next year, Intel may attack the smartphone niche with x86-compatible processors that are very attractive in their characteristics.
Alexander, good evening.
Regarding the question of
What is the minimum warranty period for laptops in the Russian Federation?
Alexander
I note that the current legislation does not provide for any terms (neither minimum nor maximum). Establishing a warranty period for a product, including a laptop, as well as determining its duration is the right. and not the responsibility of the seller (manufacturer).
By virtue of Art. 5 of the Law of the Russian Federation “On the Protection of Consumer Rights”
6. Manufacturer (performer) has the right establish a warranty period for a product (work) - a period during which, if a defect is detected in a product (work), the manufacturer (performer), seller, authorized organization or authorized individual entrepreneur, importer are obliged to satisfy the consumer requirements established by Articles 18 and 29 of this Law .
7. Seller has the right establish a warranty period for the product if it is not established by the manufacturer.
Thus, the law does not force these persons to establish a warranty period.
Many laptop repair service centers write the following: “according to the current legislation of the Russian Federation, if you have a cash receipt and there is a significant malfunction of your device, you can apply for warranty service within 2 years from the date of purchase of the device.”
Alexander
The service center, acting on behalf of and on behalf of the seller, also exercises the latter’s right to accept the product for warranty service after the established warranty period.
All in the same article. 5 of the Law stipulates that
Salesman has the right to accept an obligation in relation to product defects discovered after the expiration of the warranty period established by the manufacturer (additional obligation).
The only right of the buyer, which gives the opportunity to apply for warranty service after the warranty period, the duration of which was set at 1 year, is established in Art. 19 of the Law, which was mentioned above
5. In cases where the warranty period provided for in the contract is less than two years and defects in the goods are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law, if he proves it that the defects of the product arose before its transfer to the consumer or for reasons that arose before that moment.
But there is one nuance: you must prove the reasons for the deficiency. In this case, it is not assumed that the defect arose due to the fault of the seller or manufacturer before the laptop was delivered to the consumer or for reasons that occurred before that moment.
This is where the legislation comes from. that the consumer, through an examination or otherwise, must prove that there was a manufacturing defect (in other words, a manufacturing defect). Accordingly, if the seller refuses to accept the product for warranty service after a year of warranty has passed, the buyer is recommended to conduct an examination and contact the seller with a request for warranty service and the results of the examination.
Otherwise, the seller has legal grounds for refusing to accept the goods for post-warranty service after the one-year warranty period has passed.
Technically complex devices have a corresponding warranty period - a period of time during which the manufacturer is obliged to correct defects discovered in the equipment if they appeared not through the fault of the user himself.
In this case, the warranty can be established by both the manufacturer and the store selling laptops.
Laptop warranty repair periods
Repairs are carried out at the expense of the seller or manufacturer at service center(popular companies have customer service points in many cities of Russia).
It is worth noting that the store cannot refuse to accept a defective product to the buyer if it is still under warranty from the manufacturer. This rule recorded in part 7 of article 5 of Law of the Russian Federation No. 2300-I of February 7, 1992.
The warranty periods are as follows:
- during the period specified in the warranty card and documentation supplementing the equipment;
- within 24 months if no warranty is provided.
The warranty period begins from the moment you purchase the laptop and issue a warranty card. Sometimes the warranty comes into effect after registering the purchase on the site. If the date of purchase of the gadget cannot be determined, the countdown begins from the date of production of the equipment.
The parties independently determine the period required to correct defects by concluding a written agreement.
If the document has not been completed, repair work must be carried out immediately. In total, correction of deficiencies cannot last longer than 45 days (diagnosis or examination is not taken into account during this period of time).
Warranty for individual laptop parts
The law provides for an increase in the warranty period established for the device if the manufacturer provides a longer warranty for individual components of the laptop.
For example, if the warranty period for a given type of equipment is only one year, but rechargeable batteries– 1.5 years; you can return a faulty gadget to a store or service center within one and a half years from the date of purchase.
The following are laptop parts for which the manufacturer may provide a separate warranty:
- battery;
- touchpad;
- keyboard;
- HDD;
- etc.
As a rule, a warranty cannot be provided for cables, driver discs, a laptop bag and some other accessories (for example, a computer mouse).
What does a worldwide guarantee mean?
In this case, we are talking about the possibility of free warranty repair of the laptop at the manufacturer’s service center located in any country in the world.
To return the device, you will need to have a warranty card with you (however, it may not be presented in certain situations, for example, if you have a laptop from HP).
Warranty repair of HP laptops
HP offers its potential customers thin and multifunctional laptops at affordable prices. The equipment is made from high-quality materials, so the warranty on devices is given from 1 to 3 years (the period depends on the type of laptop).
There are two ways to confirm that a gadget is under warranty from HP:
- using documentation certifying the fact of purchase of the device (warranty card, cash or sales receipt, delivery note);
- by using internal system company (just go to the official HP website (https://support.hp.com/ru-ru) and enter in the search field serial number equipment, after which the system will determine the presence or absence of a warranty).
It is worth noting that in the latter case, there is no need to document that the laptop is within the warranty period.
The company offers a service to increase the standard warranty to five years - HP Care Pack. To activate the post-warranty package, you must purchase it before the end of the standard period warranty service laptop or within a month thereafter. The service will begin to operate after the device is no longer supported.
Warranty repair of Asus laptops
The company provides a warranty on the laptops it produces for up to two years inclusive, while batteries are covered by a separate warranty period equal to a calendar year.
To know necessary information You can use a special sticker on the back of the device body.
In order for the service center to accept a faulty laptop, you must present a warranty card (if available, the warranty period begins from the date of purchase, and if not, from the date of manufacture of the gadget).
Warranty repair of Lenovo laptops
The standard warranty period for equipment manufactured by this company is one year. However, users can extend the warranty period up to five years inclusive for a fee or upgrade it to meet basic needs.
On the official Lenovo website (http://pcsupport.lenovo.com/ru/ru/warrantylookup) you can check whether your laptop is still under warranty.
Acer laptop warranty repair
Mobile PCs from this manufacturer are covered by an international warranty of one year (in in some cases the period can be up to two years). The battery used in laptops also offers a separate warranty period of one year.
The calculation of the period begins from the date of sale indicated in the warranty card. To transfer the device to the service center, it is necessary to provide of this document.
How to get a laptop sent for warranty repair?
Correction of gadget malfunctions at the expense of the store or the manufacturing company is possible only if the warranty period has not yet expired and the defect is related to the production of the device. The user must comply with the instructions and operating rules for the laptop.
The request must be supplemented with a warranty card, a copy of the buyer’s passport and papers related to the purchase (for example, branded packaging, a receipt certifying the purchase of the device, etc.).
The laptop, accessories and all necessary documents are sealed in the presence of the applicant and sent to a specialist who first conducts an appropriate examination to determine the cause of the breakdown. If the defect appears through no fault of the user, repairs will be carried out free of charge.
Non-warranty cases
Each manufacturer of such equipment provides for situations in which the warranty ceases to be valid:
- foreign objects or liquids getting into the laptop;
- violation of the rules for operating the device;
- repairs carried out by incompetent craftsmen;
- interference with the internal structure of the device;
- etc.
In the above situations, the user cannot count on free warranty repair faulty laptop, but he has the right to contact a service center and receive this service for a fee.
- How to enable the camera on EeePC in Windows XP?
1. Install the driver on the camera by downloading it from the support page of the official ASUS website:
http://support.asus.com.tw/download/download.aspx?SLanguage=ru-ru
it's called Advanced Configuration and Power Interface Driver. After downloading, unzip and install.
2. In the tray next to the clock (lower right corner of the screen) there is an icon for the “EeePC Tray Utility” program; there you need to turn on the camera.
3. A “USB video device” will appear in the “My Computer” folder, and by launching it, you can turn on the camera.
Laptops
You can also read information on caring for the battery and extending its life on our forum:
http://forum.asus.ru/viewtopic.php?t=12535
Warranty replacement The battery is repaired at the service center when the battery capacity drops below 80% of the standard level. Diagnostics are carried out by engineers using special equipment.
The warranty on the battery is 1 year from the date of purchase of the laptop (if you have a completed warranty card), but not more than 18 months from the date of production of the laptop.
http://www.asus.ru/ftp/warranty/nbwarranty.pdf
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