Because of this, the connection with the MTS operator is lost. Poor quality of MTS communication. What to do? Internal problems in the mobile device

It is difficult to imagine a subscriber who is ready to voluntarily accept the absence cellular communications. But sometimes it can be almost impossible to avoid network connection problems. The first thing in such situations, in order to cope with the difficulties that have arisen, is to think about why MTS communications are not working today, in 2020. Correctly identified causes will allow you to cope with troubles in the shortest possible time. The main thing is not to rush to conclusions and approach the issue as seriously and thoroughly as possible. And then restoring communication will not take much time.

When faced with difficulties for the first time, it is worth thinking about who is to blame for what happened. Perhaps the source of the problems lies in carrying out preventive work that requires a temporary suspension of the operator’s entire cellular communications. You can check if this is true:

1. on the official portal of the mobile company;
2. on major news resources that will not miss such important news;
3. in the official communities of the operator in in social networks.

Each source indicated is trustworthy and is able to instantly explain the reasons for what is happening.

Why is MTS not working today?

If it is not a matter of prevention, the implementation and completion of which cannot be influenced, then the subscriber is obliged to look for other causes of problems with MTS communications today in 2020. Particular attention should be paid to:

• network congestion caused by a huge number of users who decided to use the operator’s services;
• bad weather that can cause serious interference;
• a person being in an area where there is no communication or there is a lot of interference between the phone and the radio tower;
• problems with smartphone malfunctions.

The listed problems can equally successfully deprive a person of the ability to make calls and use the mobile Internet.

Network congestion

Network congestion is a situation when a large number of users simultaneously decide to use cellular communications. Usually such failures occur in holidays when people congratulate numerous acquaintances, relatives and loved ones on a solemn event. Recognizing overload is not difficult. It is identified by two characteristic features:

1. the signal quality indicator on the phone shows a large number of bars (high-quality communication);
2. inability to call.

It is impossible to cope with the overload; you just have to calmly wait until the situation changes in a positive direction on your own.

Weather

Weather affects cellular communications much less than congestion, but can also have a significant impact. You can recognize the occurrence of interruptions in signal reception due to weather by the behavior of the indicator. The number of bars on the smartphone display will be unstable and will actively change, gradually increasing, decreasing or disappearing completely.

It is not easy to influence what is happening in this situation. The user is able to look for a place where the signal will be more stable and the influence of weather conditions will be reduced. But the effectiveness of such steps is low, so it is pointless to expect that these actions will bring success and change the situation in a positive direction.

Technical problems with the phone

The next reason that can lead to interruptions in operation cellular network, are a breakdown of the phone. To exclude suspicions of mobile phone problems, you should:

• reboot the device to eliminate the possibility of a simple failure;
• insert the SIM card into another device that is known to work (if MTS does not work there either, the problem is not in the smartphone).

Additionally, if the user uses a device with two SIM card slots, you can move the SIM card to another slot. It is important to add that difficulties with the phone, if a reboot does not help, cannot be resolved on your own. You'll have to go to a repair shop.

Place without network

IN in some cases The reason that MTS does not work today is the distance of the subscriber from the radio tower. Specify zone MTS coatings can be found on the official website. But, if it is impossible to visit the portal, you need to remember where the phone last worked and return to this place again. If the troubles are related to the user’s location, returning to the tower’s coverage area will return the smartphone owner’s ability to make calls and use basic services of the telephone company (you shouldn’t count on a 4g Internet connection).

MTS mobile network is unavailable - what to do?

It was already mentioned above that the fight against difficulties should begin by searching for their source. If you can’t figure out the reasons for what happened, you should:

1. reboot the phone;
2. move the SIM card to another slot;
3. make sure that the SIM card is intact, not dirty and inserted correctly;
4. check the operation of the phone and make sure that it is not broken;
5. try to choose a place where signal reception will not be interfered with by numerous interferences.

But most of the reasons for trouble listed above leave users with only one solution - to wait until the connection is restored on their own.

Bad connection - what to do?

In addition to the above actions, subscribers can seek help and clarification from employees contact center. To do this you can call hotline. Calls using a SIM card from third-party operators are allowed. In addition, you can ask the question “why MTS doesn’t work” through the website or official social network. The support staff will definitely try to help the client and tell you what to do in the current situation.

What's wrong with MTS today - it doesn't work 2020

There are many reasons that can prevent a subscriber from making a call. But, no matter what causes the difficulties, users should not panic or worry. Sometimes difficulties with the network are caused by the simplest reasons, for example, the client turned off roaming and, forgetting to turn it back on, went abroad.

To find a solution and restore the operation of the SIM card, you need to think calmly and consistently review the main sources of problems. As a last resort, you will have to contact the contact center employees or simply wait until the troubles go away on their own.

The “larger” the telecom operator and the more subscribers it has, the more towers and other equipment it has that must be kept in perfect order to provide high-quality communication services and mobile Internet despite any external factors. MTS, unfortunately, also experiences interruptions in communication services. I will tell subscribers what to do in this situation.

Communication from MTS is

Cool!Sucks!

Why is the connection not working on MTS today?

The main reasons for the lack of communication:

• Repair work on operator equipment (scheduled or unscheduled).
• Bad weather conditions (thunderstorm, hurricane, etc.).
• Heavy congestion on the MTS network.
• Subscriber location.
• Failure in your smartphone or phone.
• Sim card malfunction.

How to understand what happened

• We read the news on the MTS website (usually operators promptly notify about force majeure and repairs).
• Call the operator's official support at 0890 (from MTS number) or 8-800-250-08-90 (from any phone).
• If you do not have an MTS network in roaming, then you need to call the number +7-495-766-01-66 (the call is free for MTS subscribers, but if there is no network, then you won’t be able to call from the MTS number, and a call from another operator’s number will be charged, keep this in mind).
• Ask the question “What happened and why the connection to MTS was lost today” in one of the official MTS communities on social networks. They usually respond quickly.

What to do if there is no connection on MTS: problem solving

I have listed the problems, now briefly about how to try to solve them.

• If there is no connection in some “zone” due to equipment repairs by MTS, then there is no point in advising anything other than waiting for the work to be completed. If possible, use a connection from another operator.
• The bad weather will end sooner or later and everything will be restored. Unless, of course, bad weather led to some kind of breakdown (then see above).
• Network overload happens in places where a large number of people gather (a concert, a football match...) Everyone wants to share a photo on Instagram or VKontakte, call and tell them “how cool it is here,” but the network capacity is not enough. Therefore, either try to wait a little and call, “post the photo” again, or just wait until the end of the event. People will disperse - the quality of communication will normalize.
• The MTS network (MTS coverage map) is not available everywhere. Perhaps the exact place where you want to use it is not “covered”. You just need to move to an area where there is coverage.
• First of all, you should try to cure a smartphone malfunction by simply rebooting the device, in many cases it helps. If it doesn’t help, we go for repairs or look for information on a solution specifically for our device.
• A SIM card malfunction can be “treated” using the “remove/insert” SIM card method. If it doesn’t help, go to the MTS office and change the SIM card there. It's free.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS, providing cellular and landline telephone services, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also experiences disruptions. In May, hundreds of service users systematically complain about the frequent lack of quality communication.

The most common failures occur in the operation of services:

• mobile communications(more than 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring network access (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive maintenance to improve communication quality, or replacement of equipment. Other factors causing failures include:

1. General network congestion.
2. Subscriber location.
3. Adverse weather conditions.
4. Problems in mobile device.

Solution algorithm

If the service is currently unavailable, then do not panic or throw away your SIM card. What about MTS communications today? You should try to determine the cause yourself, starting with research into internal problems in the mobile device.

If none are found, you need to wait a little - perhaps technical and preventative work is being carried out. This process usually takes from 20 minutes to 1 hour. If time has already passed and the connection has not appeared, you need to contact the operators and describe to them in detail the essence of the problem that has arisen.

Internal problems in the mobile device

The first thing you need to check is that the SIM card is installed correctly in the device. It may happen that as a result of a fall, the slot or card tray is displaced, and the phone is supposedly offline. In case of problems with MTS communication, you must contact service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM or WCDMA. Perhaps the mode has gone wrong and the network is configured for a different reception format. Check that the network format settings are correct and select the “Automatic” mode. It is likely that this is where the problem lies.

Another common cause of the problem is that the phone’s settings have gone wrong. operating system. In this case, you need to install the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find that it is not working, you should contact any local MTS service center, where employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas outside its borders. These are called "blind spots". It should be remembered that the connection may periodically disappear on such objects as:

• in a forest located far from populated areas;
• in metro tunnels;
• in underground buildings, cellars, basements;
• in buildings with too thick walls;
• on some trains or electric trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Adverse weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of communication. Unfortunately, MTS will not be able to fix these problems until weather conditions stabilize, so you will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin as soon as possible as usual.

General network congestion

According to the terms of the contract, which each subscriber accepted before starting to use the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for a while, or completely block the communication channel. This is done in order to maintain the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display can be maximum, but neither the Internet, nor cellular communications, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, communication will become available again.

Preventative work

The company is constantly improving the services provided, so from time to time preventative maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the start of this process with via SMS– messages and on the company website.

Don't forget that most network outages are temporary and can be quick fix. First of all, you need to check the operation of your phone; perhaps the cause of the problem lies in a faulty SIM card.

Remember that it should not be exposed to heat, liquids or mechanical damage.

If preventive work is carried out, it takes very little time - from 20 minutes to 1 hour and usually occurs at night. Mobile operator MTS is concerned about constantly improving the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communications.

I’ll start this text by asking Droidnews readers to support this text with retweets and other shares on other social networks. This is really important today.

I have been using the services of the MTS operator since at least 2003. Although, there is a suspicion that the number began to be serviced by her even earlier. During this time, I can only think of one joyful moment when the company suddenly increased the amount of traffic and minutes on the tariff I use. And a lot of negative moments that happened to me with the red and white operator. But I'm still with him. How long? Not sure.

Weak reception signal from MTS

The fact is that at that time the problem was serious. In the apartment where I live, and what’s more, on the street where I live and some neighboring ones, there is very poor reception. There are often situations when I receive SMS saying that someone called and did not get through. I regularly cannot reach my contacts, to do this I sometimes have to go outside or run around the apartment, looking for a place where there will still be more than 2 bars, since with two it is almost impossible to make a voice call. It regularly happens that the smartphone lies on the table and catches all 5 bars, and after a few seconds there is no network signal. That is, not at all.

What’s noteworthy is that other operators have no problems.

I regularly hear my neighbors going out to talk on the phone on the balcony (it’s not even funny), yes, I’m not the only one who has a problem.

Is MTS publicly deceiving us? Correspondence with support on Twitter

I complain but the company doesn't do anything about it. That is, MTS representatives react quite quickly to negative statements about the quality of communications and the company’s services on Twitter. But it all ends in unsubscribes.

IMPORTANT: like all the previous times when I had problems that I voiced publicly. MTS employees apologize and promise to improve. They are trying to keep the conversation private so that others cannot see that the company has problems, which it seems to easily ignore.

It was the same this time. My first complaint appeared online on April 11. They promised to sort it out. I'm waiting patiently. I understand that not all problems can be solved in half an hour. Sometimes it really takes time.

April 21, that is, 10 years later, I’m interested in the result. They ask you to wait a little longer. “The issue will be resolved within the next week. We ask you to wait a little." (https://twitter.com/ru_mts/status/855403229814849536).

It’s more like they opened a request and officially responded to it in order to finally shut up the dissatisfied subscriber, so that you couldn’t say anywhere that you were simply being ignored. No, they answered, they do. Wait and be patient.

So it goes.

So how to deal with MTS? It's real?

We'll see. After all, the second round has now begun.

We'll have to show social activity. Post a notice in the entrance for your neighbors, inviting them to take part in this exciting epic.

As it turns out from this story, MTS really starts to move only when some negative moment can receive wide publicity. Therefore, if something doesn’t go well with your operator, you should put pressure on publicity.

• Tell truthfully and without unnecessary emotions about the problem on social networks, on all the networks in which you exist.
• Involve friends, acquaintances, and relatives in the discussion. And other caring people. They can be found, for example, using hashtags.
• You can write a paper application at the MTS office, but be sure to ask for a photocopy.
• Try to involve representatives of other operators in the discussion. This will be a great opportunity for them to troll their colleagues. Perhaps this will have some effect.
• If possible, post your story on various sites on the Internet. By the way, it’s always possible with us. Just write to [email protected].

Should I talk?

Kirill:
I have 2 SIM cards, one of them is MTS, the second is Beeline. MTS always has connections and the Internet. Beeline is complete crap. And this situation is not only in the area of ​​the house, which is located in a terrible no-reception zone, where people, just like yours, are chatting on the phone on the balconies. The difference in the quality of reception is observed throughout the city. Beeline really sucks compared to MTS. Moscow, Dovzhenko 6

Oss:
With MTS also since about 2005. Always the most better connection was, although Beeline and Megafon were the second numbers. And now the situation is exactly the same, there is always a stable connection and now also with the most favorable tariff SDS in Moscow

Zeleboba:
Kirill, Oss, well, the issue here is not entirely about the quality of communication. And the fact is that MTS is showing off, publicly pretending that it cares about its subscribers, but in fact politely sending them away, leaving them alone with their problems.

So, until now, I used MTS for the same reason that periodically touching Beeline and Megafon, it turned out that MTS better quality receptions in the places where I usually go. Otherwise, I would have been with another operator a long time ago. And for that they are great.

But they behave unworthily when it comes to support.

Vasya Pupkin:
What’s stopping you from writing to Sportloto, excuse me, to Roskom Supervision? The application can be written online - https://rkn.gov.ru/treatments/ask-question/

It is Roskomnadzor that oversees OpSoSami.

Zeleboba:
Vasya Pupkin, thank you. What got in the way was that I simply didn’t know that I had such an opportunity. Let's try.

So far I have tried to influence it through the network. But Roskomnadzor, if it comes here, then Rospotrebnadzor will be one of the next stages. This will be just the material for a future article.

BcTpe4HbIu:
Do I understand correctly that all communication was on Twitter?
Have you written an application to MTS? What was the answer?

Subtle hint: no one owes anyone anything on Twitter.

Zeleboba:
BcTpe4HbIu, um... That's what the story is about, that communication began on Twitter. And then the application number came in personal messages, email and SMS.

Zeleboba:
It turns out that you can scold the quality of MTS communication through the proprietary application “My MTS”. There, they even automatically insert a complaint template with some official information into the letter. Maybe this will help MTS employees.

Reception problems mobile signal- a common phenomenon. In this article we will look at the main reasons why a phone can “lose” the network, causing inconvenience to its owner.

Since today MTS is three technologies at once (2G/3G/4G), and they all work on different frequencies and according to different principles, there can be a number of reasons for communication interruptions.

Why doesn't MTS connect to the network today?

If the signal has always been stable, but suddenly there are interruptions, we can assume that technical work on the network. The operator regularly upgrades the network, which is why, across Russia, several “blank spots” appear on the coverage map every day.

In addition, common reasons for missing or poor signal quality are:

• Poor network architecture. If the operator has saved money on base stations, or the terrain has difficult terrain (you are in a lowland), there is a high probability of no signal.
• Obstacles in the signal path. For example, the signal often disappears inside monolithic houses, since the reinforcement in the concrete partially screens the radio signal. Therefore, sometimes it is enough to come closer to the window.
• Damage to infrastructure. If it fails base station or the cable infrastructure is damaged, the signal may also disappear.

Why may the phone not receive the Internet from MTS?

Quite often there is a situation when Voice connection MTS is functioning normally, but the data transfer service is unavailable. This may be for the following reasons:

• There are flaws in the network architecture due to which the data transfer service de facto cannot work normally.
• The network is overloaded and cannot handle the influx of subscribers. Sometimes it helps to simply reboot the communication module (turn on and off airplane mode on your smartphone).
• 3G/4G networks are simply not available. Accustomed to high speed the subscriber may decide that the Internet is not working at all when he has to wait 20-30 seconds for a response.
• The account has run out of money or service packages have been exhausted.

Why doesn't MTS pick up the 3G network?

Problems with access to the 3G network are a common problem among MTS subscribers. The most common reasons:

• Lack of third generation “carpet” covering. Unlike GSM communications, 3G is available only in cities, on the largest highways and in some small towns.
• Poor radio planning. Often a situation arises when the phone displays the 3G or HSPA icon, but in fact the network does not work. This means that there is actually no coverage in your location.
• Sometimes the signal is so low that the waiting time for a response increases significantly. And if the data transfer speed itself is satisfactory, then the response time can reach several tens of seconds.

Why doesn't MTS pick up the 4G network?

MTS's 4G coverage has even more “white holes” than 3G. Even across the territory of Moscow there are many areas where there is no reliable signal, not to mention the regions of Russia. Therefore, the most likely reason for the lack of a 4G signal is a simple lack of coverage.

In addition, the 4G network does not have the best indoor coverage in Moscow, so communication may be lost in many residential and commercial buildings.

Why doesn't the MTS SIM card connect to the network?

In conclusion, we note that sometimes the problem is in hardware elements: a SIM card or a phone. You can verify whether there are hardware problems by trying to put another SIM card in your phone, or by putting your SIM card in another phone.