iPhone 6s warranty. iPhone service under warranty at a service center - is it repaired or issued a new one? Three types of guarantee in Russia

Despite the high quality of Apple devices, you still need to know this.

Apple is passionate about the quality of its devices. An example of this is not only increased requirements for component suppliers, but also for the recall of products that have technical problems.

Of course, with the growing popularity of “apple” products, the number has increased. It’s understandable, more devices means more, and it’s more difficult to monitor the quality of incoming components and production processes.

And so, trouble happened - one or another device malfunctioned. First of all, need to decide does it come with a limited one year warranty or in case you purchased a package AppleCare- three years old.

This is quite simple to do - just go to this address and enter serial number device for which you want to receive support.

1. Warranty has expired

Although this is sad, it is not critical - help is nearby! All you need is to choose a quality service with a good reputation. You can find an authorized service.

2. Warranty valid

First of all, we need to say hooray! We no longer “find ourselves” for extra money, however, there are some issues. Firstly, we already know that in the event of a breakdown of the warranty device, in accordance with the legislation of the Russian Federation, you have the right to replace the low-quality device or return the money paid for it.

Secondly, there are restrictions set by Apple for authorized service centers. We are talking about those cases in which you will be denied free warranty service, namely:

damage resulting from accidents, abuse, misuse, contact with water, fire, earthquake or other external influences;
Damage was caused by using the device in a manner inconsistent with the user manual, technical specifications, or other published guidelines from Apple;
Damage resulted from service (including upgrades and extensions) performed outside an authorized service center;
the serial number has been removed or damaged;
the device is stolen.

Lifehack. Not many people know about this, but in accordance with the legislation in force in the European Union, the minimum acceptable warranty period for technically complex devices is 2 years. Thus, if your Rostest or Eurotest is broken, you have every right to a free warranty repair on the territory of any EU state. To do this, just apply to the Apple Store. In case of refusal, you have every right to defend your interests in court.

Moreover, according to Apple instructions , which are used by authorized service centers, the device will not be accepted for free warranty repair if it is not certified for use in Russia.

However actually not accepted only iPhone, as well as iPad, the latter starting with iPad 4.

This ban does not apply to the so-called “Eurotest” - that is, devices intended for sale in European countries.

To others interesting fact is how it is applied in practice prohibition on unauthorized opening of devices. Due to the fact that authorized service centers have repeatedly recorded the presence of handprints inside brand new devices, this criterion is no longer a reason for denial of warranty. Thanks to our Chinese friends - apparently there aren't enough gloves for everyone.

As for the ground off bolts, erased notches and other traces of tampering, then everything is the same as before - WARRANTY DISCLAIMED.

If your device does not fall within these restrictions, you have full rights to warranty service. All that remains to be done is to contact Apple support or directly to an authorized service center, which can be found.

Why contact support? There are several reasons. Firstly, specialists will be able to test your device remotely - perhaps this will resolve the problem.

Secondly, Apple has a concept " do-it-yourself repair" In this case, instead of the broken one, you will be sent another component and you can connect it yourself. Do not worry, motherboard They definitely won't give it. Do It Yourself extends to Magic Mouse, Apple Keyboard and other similar gadgets.

Third, if the support representative decides that the device needs to be sent to Apple, the company will send you already paid shipping invoices, and, if necessary, packaging materials. All that remains for you to do is to pack the problematic device and call a courier who will deliver it to Apple or an authorized service center.

Result of warranty service

With warranty service provided under a limited one-year warranty (or, as we already know, not quite an annual one), Apple can:

repair the device using new or similar components;
replace the device with a new one that uses new or used spare parts that are equivalent to new ones in terms of performance and reliability;
– subject to the return of the gadget.

I hope you never need these tips, but it's worth knowing.

Few Russian citizens can afford such an expensive toy as an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

demand a refund for a device that is broken;
get a new mobile phone to replace a non-working gadget.

In the second option, receiving new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of what he wants to achieve from the seller or manufacturer:

return of a sum of money in exchange for a phone;
replacing a defective iPhone with a new, working gadget;
device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

Department specialists have the ability to test a non-working phone remotely. Sometimes already at at this stage the problem of its functioning is solved.
The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of an iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in returning the iPhone under warranty, since free service, including the provision of a new device, the buyer will be refused. This will happen in the following cases:

the serial number is missing or damaged on the product;
you hand over a stolen phone to a service center (even if the new owner has nothing to do with the theft);
Damage to the device occurred due to improper operation of the gadget or installation of an unlicensed software;
the phone failed as a result of natural disasters: flood, earthquake, fire;
Traces of moisture were found in the device;
you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether it is certified this device on Russian territory. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If the faulty device was replaced with a new one, then from the moment it was received the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant advantage of replacing an iPhone is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.

When purchasing expensive equipment, you want to be sure that if problems arise, the manufacturer will do everything possible to solve them as quickly as possible. Let's look at the nuances of providing a warranty for the purchase of Apple equipment, and in particular the iPhone and iPad.

Apple provides a limited one-year warranty on products sold under this brand. This is a type of warranty that the manufacturer provides voluntarily, regardless of the laws of the country in which it is provided. Those. this guarantee is in addition to the rights provided by consumer protection law.

What does this one-year limited warranty provide?

Access to technical support by phone within 90 days of purchase
replacement or refund for a device with a manufacturing defect/defect
demon paid repairs devices

What is not covered by Apple's One Year Limited Warranty?

Programs/games purchased or downloaded for free from App Store. You can return money for games and programs, but this has nothing to do with the guarantee.
Third party software. We are talking about applications that you could buy in the App Store.
Changes in device operation caused by changes operating system iOS via jailbreak. It should be made clear that jailbreaking does not make any permanent changes. It is enough to flash the device before going to the service center.
Consumable parts - battery, Charger, external protective coating. Except when these things fall under some special program.
Problems encountered when using third-party devices that do not comply technical specifications Apple products.
Damage that occurred during repairs was carried out by an unauthorized service center.
Damage caused by improper use of the device.
Damage resulting from natural disasters and accidents.
Devices with a deleted or damaged serial number.
For stolen devices. If you cannot unlock the device and prove that it rightfully belongs to you (receipts, knowledge of Apple ID and password).

What should you do before submitting your phone or tablet for warranty service? Create backup copy data contained on its storage media, delete all personal data and disable all security passwords. During warranty service, content may be removed, replaced, and/or reformatted.

Following warranty service, your phone/tablet or replacement product will be returned with the same settings as the original purchase, subject to any applicable upgrades.

What should I do if the one-year warranty period has expired (note: it starts from the date of purchase) and there are problems with the device? You can take advantage of the guarantee provided by the Russian Federation Law “On the Protection of Consumer Rights”. In accordance with this law, devices are entitled to 2 years of warranty service. Those. After the one-year warranty expires, you will have another year of warranty.

But here you need to understand that only devices marked Rostest (PCT) or EAC can count on such a guarantee - i.e. certified in the territory of the Russian Federation/Customs Union. Also keep in mind that the seller may impose its own restrictions on the provision of a guarantee - please research this issue carefully before choosing a seller. By going to the seller's website, find the section with the terms and conditions of warranty service. For example, having bought an iPhone 6 in Sevastopol on the website 100apple.ru, it is very important to keep the receipt and warranty card.

14 days? I heard something about this...

Yes Yes Yes! Apple, like any store, can give you a refund within 14 days if you want it. Conditions:

There should be no mechanical chips or damage - even minimal. No scratches...
It must be completely complete - that is, even all the instructions must be in the box.
No attempts at self-repair have been made with the device.

And now the nuances - it all depends on the store’s desire to make concessions, since the law provides for the return of goods of proper quality, but Cell phones and other complex technical devices fall under exceptions.

Apple.com has a money back policy if you return the product within 14 days. That is, Apple acts as loyally as possible in this case. You need to find out what other stores do when purchasing.

AppleCare Protection Plan

This is essentially an additional warranty that applies to Macs. Please note that iPhones, iPods, Apple TV, etc. are not covered by this warranty.

AppleCare Protection Plan is worth the money! And it is provided on a voluntary basis.

This guarantee provides additional benefits:

Possibility to call Apple support and receive qualified assistance for three years from the date of purchase. This applies not only to technology, but also to Apple software.
Free warranty repair for 3 years. Possibility of cheaper replacement of some components that are not included in the warranty.

I wish everyone to face fewer problems! Let them bypass you...

A warranty period is assigned for all technically complex products. This time is especially relevant for those products that are expensive, such as iPhone mobile phones.

Apple undoubtedly values its name, and therefore is concerned not only with the release of high-quality products, but also with their timely warranty service. The purchased iPhone comes with a one-year warranty.

To contact service centers, you need to know not only the repair period, but also the rules that allow you to do it for free. The manufacturer sets a number of requirements for consumers that must be adhered to.

The day the product is sold is considered the beginning of the warranty period. If the date of acquisition cannot be proven, then it begins from the date of manufacture of the product. With iPhones, things are completely different. Each Apple gadget has its own unique number, and upon initial activation it is registered online. Therefore, the warranty begins from the moment the phone is activated. This is extremely convenient, since the registration date can subsequently be viewed online and no supporting documents are required.

Please note that the warranty for iPhones has a territorial limitation. The service life of devices purchased in the Russian Federation is two years, because this is the minimum service period for technically complex goods according to the Law “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992. But in the USA and other countries, only 12 months are guaranteed, since their legislation allows this. Although when purchasing a gadget, a standard year will be specified in the documents, the right to service for Russians is extended for the same period.

The warranty only applies to damage resulting from improper factory assembly or transportation. If the phone is used carelessly, the owner will not be able to count on free service.

Buying a defective phone

Apple advertises its products as ultra-reliable, capable of providing trouble-free operation for several years. The popularity of this company’s gadgets really speaks to the mass recognition of quality. Despite the high prices for iPhones, they are purchased by different segments of the population. But you should not think that this type of equipment cannot have a manufacturing defect. As practice shows, in recent years the number of factory breakdowns has increased, this is probably due to increasing production.

Buying a phone with a defect is not uncommon. Many models have recurring problems that most buyers come across. iPhone 6 Plus owners often complain about the lack of focus, and the iPhone 5s RFB often lacks network. A slipped front camera and display play can be detected on many models. Buyers should be aware that any detected error can only be corrected by service centers. You should not carry out even minor repairs yourself. iPhone manufacturers are also jealous of any system interventions. The owner is recommended to use updates certified version IOS, otherwise the phone may simply be refused service.

Warranty service

Apple warranty service is provided only in the country where it was purchased. This condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold on its territory. Service centers located in Russia allow servicing of exactly those models of devices that are sold here. An American gadget can only be repaired in the USA.

Speaking about the guarantee, do not forget that it applies only to those devices that are officially imported into Russia and certified in the prescribed manner. Such gadgets have a PCT sign, which means the following: the iPhone has passed RosTest and meets quality standards in all respects.

When contacting the service with a problem with the phone, the consumer can count on:

Complete replacement of the device with a new one.
Fault repair.
Partial or full refund of the phone.

The choice of warranty service conditions is, in theory, the responsibility of the buyer, but the final result depends more on the causes of the breakdown than on the wishes of the owner himself.

Replacement with a new gadget

Apple's manufacturer's policy is aimed at reducing conflict situations, and therefore, most often, if a manufacturing defect is detected, the iPhone is easily replaced with a new device. old phone sent to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.

You can return the gadget if, after checking it in service center it was determined that the cause of unsatisfactory performance was a manufacturing defect and not poor care of the product. To return an item, please contact the place where it was purchased. After submitting a claim to the store, take the iPhone to a service center, where a specialist will perform an inspection and issue a conclusion.

You can exchange your phone even if it was broken due to the fault of the owner. Such an exchange is carried out subject to the fulfillment of two mandatory conditions:

The old phone is for rent.
An additional payment is made for a new device, usually it is 50% of its cost or a little more.

Therefore, if your iPhone breaks down, do not rush to send it for paid repairs; weigh the pros and cons; perhaps replacing it will be more profitable than repairing it.

Device repair

Free repair of a broken iPhone in service centers is carried out only if:

The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check this by going to the “Settings” option and selecting the “Basic” - “About this device” tab.
It shows no obvious signs of abuse by the owner.
The phone system corresponds to the factory one - IOS.

You can contact any service center that is geographically convenient for visiting. If one of them refuses to repair, you can contact the next one. After visiting several services, it is quite possible to find one that will take on the problem.

Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore it.

Receiving the money

It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.

Based on the STD Law, many buyers have convinced themselves that any purchase can be returned to the store within the first 14 days if the size, color or other external parameters do not fit. This is only partially true; indeed, there are a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically complex product that cannot be replaced on the basis that the buyer has simply changed his mind.

Receipt of paid funds is possible for the following reasons:

The serial number of the product on the device and the box is different. This means that the phone has been replaced and is possibly counterfeit.
A manufacturing defect has been detected.
The seller hid essential information about the product, for example, the fact that it was being repaired.

You can only get your money back if the phone is returned to the store within the first two weeks. If you contact us later, you can only count on repairs and replacements. But if the service keeps the iPhone for more than 45 days, then by law the owner can insist on receiving the money spent.

Procedure for returning goods

When buying an Apple phone, few people think about the possibility of a return, but such a possibility exists. To further exercise your consumer and warranty rights, you must:

Save your purchase receipts. In most countries, this document is not needed to return iPhones, but in Russia it is still an essential necessity. The receipt, first of all, proves the purchase of the gadget in a specific store, because another seller will not accept a broken phone. When going to court, it is this receipt that allows you to substantiate your claims, indicating how much the device cost.
Do not throw away the box until the end of the warranty period. You will need it when exchanging a product for a new one or receiving money back.

Any problems with the functioning of the gadget must be expressed in writing.

This paper is drawn up by the buyer in duplicate and submitted to the store. One application remains with the seller, and the second is marked by the seller that the buyer’s claims have been accepted for consideration.

The application form must clearly state the complaints that have arisen and the problems discovered and indicate the method of solving it that will suit the applicant. The claim is considered within 20 days, and along with its acceptance, the iPhone is sent for examination to obtain an authoritative opinion on its condition.

It is most profitable for the consumer to buy a phone on the official Apple website. This online store offers its extended return guarantee. Within 14 days, gadgets purchased through www.apple.com can be returned without explanation. There is no need to prove the existence of a marriage or other nuances; in this case, even a change of opinion may be the basis.

Procedure and deadline for refund

The easiest way to get a refund is available to those who used the services of the official website. After the courier picks up the unwanted device and delivers it to the warehouse, the funds will be returned to the buyer within 3-10 days. They are credited to the same account from which they were written off. When returning the iPhone to the store, you will also have to wait up to 10 days, which is exactly how long the seller is legally allotted for the return operation of crediting the money.

The most difficult case is buying a gadget on credit. You can proceed with this registration in different ways, but it all depends on whether the first payments have already been made. If the cost is partially paid, then it will need to be divided into two components - the one that will be transferred to the buyer, and the one that must be returned to the bank. The seller is obliged to return all money paid, including those taken to obtain the loan and insurance. If you refuse to resolve the problem voluntarily, you can go to court.

Refusal of warranty service

Service centers do not accept phones for service for all iPhone owners. Apple sets quite strict requirements for users, and violation of them threatens to be denied free repairs. One of the pitfalls for buyers is the installed jailbreak. Not everyone knows that unauthorized interference with a gadget’s systems is considered hacking, and therefore warranty service will be denied. A positive point is the fact that it is quite easy to remove traces of installation; you just need to reinstall the system to the “native” one. It is worth doing this before filing a claim, because after the correction they will not allow you to restore the warranty.

Warranty repairs are not carried out for those devices that have been damaged due to poor handling. If the phone has chips, dents, cracks, or broken glass, then there can be no talk of free service. And, conversely, if you handle the iPhone carefully, identified problems can be classified as a manufacturing defect even after a long period of use.

Possible reasons

When contacting a service center, be prepared for the fact that you may be denied repairs and maintenance for the following reasons:

The phone was purchased outside the Russian Federation.
The device is not certified by RosTest, which means it does not fall under the standard protection scheme.
There are clear signs of impacts on the outer sides of the gadget.
The product has leaks from the external or internal sides, which indicates moisture has entered it.
System updates were made using uncertified programs.

It should be remembered that the absence of a receipt or box cannot in any way affect the decision to repair and service, since you can check the warranty period in other ways.

Regional features of service

There is an opinion among consumers that iPhones sold in the United States are better equipped and therefore of higher quality. This is a common fake that is absolutely not true. Any device can break down, regardless of where it was purchased. But it will not be possible to exchange, repair or return an iPhone that was purchased abroad in Russia. There are serious reasons for this, which have nothing to do with the desire to deceive the buyer.

Carrying out service maintenance for such complex gadgets as the iPhone is quite difficult. Not only that, you should recruit specialists who clearly understand the configuration of these models. Service centers must be provided with sufficient software equipment and replacement spare parts. Accordingly, on the territory of the Russian Federation, services allow repairing only those models and those equipment that are certified in the country. Therefore, when purchasing a phone, think about where and how you can service it.