As sad as it may be, most modern people, in any emergency situation when they need to call for help from a mobile phone, panic dial 01 or 03, after which they remain perplexed by the incorrectly dialed number. How to call the gas service mobile phone Tele2 doesn’t know yet more people. In Soviet times, learning all emergency numbers by heart was the direct responsibility of every citizen, but now parents, in the process of raising children, unfortunately miss this point. The article will tell you about when and how to call the gas service correctly.
Emergency number
The old dial for gas workers is 04, but if you dial it on a cell phone, you won’t get through to anyone, since this number was intended for landline phones. But how can you call from a mobile phone if the gas service is already on a different number? Just enter 104 and press the call button.
Combination 112 appeared relatively recently. The driving force behind the publication was Article No. 52 “On Communications” of the Russian Federation Law, which obliges absolutely all large and small operators to form combination 112 for mobile phones in order to urgently call for help from the public. At the same time, all cellular companies personally guarantee constant and uninterrupted functionality of emergency technical assistance.
Due to this, the type of call may vary. In the 1st option, the person will hear an answering machine and will have to press the number that relates to his problem. And another type is the answer of the dispatcher-consultant (as in the case of Tele2), who, having heard about the question, will switch you to the required service.
Note! Combination 112 is valid in all European countries; it is not necessary to have, for example, an Italian operator to call for help in Italy. The first thing you will hear is a proposal to choose a communication language that will be convenient for conversation, then you need to report the current situation and name your location.
The short number 112 works even if there is no SIM card in the phone, and in case of a zero or negative balance.
When to call
If you detect a gas leak in the house or in another room, immediately dial 112 and notify the dispatcher about the current situation. Or you can directly contact gas workers by dialing 104 and the call button.
A gas leak in your own apartment or some other building can cause irreversible results. Therefore, even if there is even the slightest suspicion of a leak, you should immediately contact the appropriate service. You can make a call to the emergency gas service with Tele2 by dialing the number combination 040 (104). The caller must at least tell the operator the exact address where the smell of gas is heard so that rescuers can respond quickly.
Conclusion
Never neglect teaching your children and those around you simple combinations of numbers that can help you out of any emergency situation, especially since the presence cellular communication 95% of the population has it, and, most importantly, the phone is not discharged. Rescuers know what to do, they will arrive on time and resolve a dangerous situation.
All telephone numbers with the number "0" at the beginning were initially abolished several years ago. Many people do not know about this and therefore continue to use them.
Current ambulance number as when dialed from mobile numbers, and when dialing from a landline - 103.
In addition to number 103, there is also number 112 - specifically for calling mobile phones. Calling an ambulance from mobile 112 works both when the SIM card is blocked and when it is missing, and the number also works when there is no money on the phone account. Operators answer calls in both Russian and English.
How quickly does the connection with the ambulance operator occur?
As a rule, a connection to an operator when calling “103” occurs within a few seconds.
Sometimes, during a period of mass incoming calls, you can hear an answering machine: “Hello. You called the Unified Dispatch Center for Ambulance and Emergency Medical Services in Moscow, please do not hang up, we will definitely answer you.” In this case, you need to wait for a connection with the operator.
What needs to be reported to the “Service 103” operator?
1. Explain what happened: questions asked by the operator should be answered as accurately and in detail as possible, which will allow you to determine which ambulance team is needed in this case.
2. The address where the person requiring help is located. It is better to name all the known details - a combination lock, the location of the closest entrance to the house, etc.
3. If an ambulance is called outside, to a park, etc. then it is necessary to name clear guidelines where exactly the brigade should drive up. Try to visually assess and select the best access point for the ambulance.
4. If possible, you should indicate:
- last name, first name, patronymic of the person in need of medical help (if known)
- date of birth (if known)
- caller's surname
The dispatcher will double-check the address and telephone number and be sure to specify the Moscow district to eliminate errors. Further information is provided - which team is sent to the call, or a switch is made to clarify the situation to the doctor on duty at the advisory console.
Each call, after being received by “Service 103” and processed at the Dispatch Center, is transferred to the Substation closest to the patient being called. There are about sixty of them in Moscow today.
At many ambulance substations, in addition to linear teams, there are also specialized teams - pediatric, psychiatric teams, etc.
What other information can you get by calling 103?
By calling 103, you can not only call a doctor, but also get advice: addresses, phone numbers, specialization of clinics, hospitals, etc. To do this, you need to ask the operator to switch to Help. This service, like a doctor’s consultation, is FREE.
How to call emergency services in Moscow for mute people?
For mute citizens in the capital there are special numbers for video communication. You need to dial the number “1111” or “1112” in the video call section of your phone. An operator will respond to interpret sign language. These numbers are open from 9.00 to 19.00; on weekends the numbers are not serviced.
Or it's worth using mobile application"Ambulance".
It is important to know!
The legal right to receive emergency care for conditions life-threatening and health, everyone who finds themselves in such a state on the territory of Russia has, and, regardless of citizenship, legality of stay in the Russian Federation, etc.
Lack of passport and compulsory medical insurance policy is not a reason for refusal to receive an ambulance.
Useful tips
Calling emergency services from a mobile phone
From your mobile phone, dial the emergency number 112 .
This call is free, moreover, it can be made even if:
Lack of money in the account
Blocked SIM card
Lack of SIM card.
Using this number you can call the following emergency services:
Fire protection
Emergency Response Service
Police
Disaster Medicine Services
Emergency
Gas network emergency service
Anti-Terror Service
Heating network services
Electrical Services
Vodokanal
Public utility service.
If necessary this list may be expanded depending on the specific region by decision of executive authorities.
Why "112"?
1. Since its launch, this system reduces response time by approximately 15 minutes operational services, which is a big plus, because earlier response can save more lives and help more people.
2. In addition, calls to this number are made from mobile phones, which allows the operator track caller's location, which is extremely important, especially in the event of an accident.
3. It is also worth noting that the dispatcher is capable of real-time monitor how quickly a particular service arrived at the right place, as well as what assistance was provided.
4. It will be interesting to note that in this system Other services may be added depending on the region. For example, a person may call a veterinary service if he is in an agricultural region.
Where does the number "112" function?
IN this moment this number works in some regions of the Russian Federation. According to plans, the transition to the emergency number 112 will be gradual. 112 will completely replace service call numbers 01, 02, 03 and 04 by 2017.
After calling, an operator or answering machine will answer you and then you can select the service you need, after which the call will be transferred to the selected service.
Where else is the single number “112” used?
This call service emergency services valid in some EU countries, including Iceland, Liechtenstein, Norway and Switzerland.
Emergency phone numbers
Co landline phone The following emergency services can be called within the city:
101 (01) - Fire protection and rescue
102 (02) - Police
103 (03) - Ambulance
104 (04) - Gas network emergency service
You can call the following emergency services from your mobile phone:
* If your mobile phone does not support two-digit dialing, simply dial the service number and add *
01* — Call the fire department and rescuers
02* - Call the Police
03* - Call an ambulance
04* - Call emergency gas service
Calling emergency services from certain cellular operators
Emergency services can be called from a specific cellular operator (MTS, MEGAFON, BEELINE, etc.). These numbers are valid for all regions Russian Federation.
010 - fire and rescue services
020 - police
030 - ambulance
040 - gas emergency service
MEGAPHONE
010 - fire and rescue services
020 - police
030 - ambulance
040 - gas emergency service
Beeline
001
- fire and rescue services
002
- police
003
- ambulance
004
- gas emergency service
MINISTRY OF COMMUNICATIONS AND MASS COMMUNICATIONS OF THE RUSSIAN FEDERATION
(MINCOMCOMVIAZ OF RUSSIA)
ORDER
20.11.2013 №360
About making changes to Russian system and numbering plan approved by order of the Ministry information technologies and communications of the Russian Federation dated November 17, 2006 No. 1422
In accordance with Part 3 of Article 26 of the Federal Law of July 7, 2003 No. 126-FZ “On Communications” (Collection of Legislation of the Russian Federation, 2003, No. 28, Art. 2895; No. 52, Art. 5038; 2004, No. 35, Art. 3607; No. 45, Art. 4377; 2005, No. 19, Art. 1752; 2006, No. 6, Art. 636; No. 10, Art. 1069; No. 31, Art. 3431, Art. 3452; 2007, No. 1, Art. 8; No. 7, Art. 835; 2008, No. 18, Art. 1941; 2009, No. 29, Art. 3625; 2010, No. 7, Art. 705; No. 15, Art. 1737; No. 27, Art. 3408; No. 31, Art. 4190; 2011, No. 7, Art. 901; No. 9, Art. 1205; No. 25, Art. 3535; No. 27, Art. 3873, Art. 3880; No. 29, Art. 4284, Art. 4291; No. 30, Art. 4590; No. 45, Art. 6333; No. 49, Art. 7061; No. 50, Art. 7351, Art. 7366; 2012, No. 31, Art. 4322, Art. 4328 ; 2013, No. 19, Art. 2326; No. 27, Art. 3450), as well as subclause 5.2.10 of the Regulations on the Ministry of Telecom and Mass Communications of the Russian Federation, approved by Decree of the Government of the Russian Federation of June 2, 2008 No. 418 (Collection of Legislation Russian Federation, 2008, No. 23, Article 2708; No. 42, Article 4825; No. 46, Article 5337; 2009, No. 3, Article 378; No. 6, Article 738; No. 33, Article 4088; 2010, No. 13, art. 1502; No. 26, art. 3350; No. 30, art. 4099; No. 31, art. 4251; 2011, No. 2, Art. 338; No. 3, art. 542; No. 6, art. 888; No. 14, art. 1935; No. 21, art. 2965; No. 44, art. 6272; No. 49, art. 7283; 2012, No. 20, Art. 2540; No. 37, art. 5001; No. 39, art. 5270; No. 46, art. 6347; 2013, No. 13, Art. 1568; No. 33, art. 4386),
I ORDER:
1. Introduce into the Russian system and numbering plan approved by order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142 “On approval and implementation of the Russian system and numbering plan” (registered with the Ministry of Justice of the Russian Federation on December 8, 2006 , registration No. 8572) as amended by the orders of the Ministry of Communications and Mass Media of the Russian Federation dated December 29, 2008 No. 118 “On amendments to the order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142” (registered with the Ministry of Justice of the Russian Federation February 2, 2009, registration No. 13237), dated July 15, 2011 No. 187 “On amendments to the order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142” (registered with the Ministry of Justice of the Russian Federation on August 17, 2011, registration No. 21646) and dated June 15, 2012 No. 158 “On introducing changes to the Russian system and numbering plan, approved by order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142” (registered with the Ministry of Justice of the Russian Federation on July 6, 2012 , registration No. 24829), the following changes:
a) paragraph 32 shall be supplemented with the words “as well as the numbers of the relevant emergency operational services: “101”, “102”, “103”, “104.”;
b) paragraph 32 1 should be stated as follows:
"32. 1 For access of subscribers and users of mobile and fixed telephone services:
the “Child in Danger” telephone line uses the same numbers “121”, “123”;
To unified service support for citizens for consultations when receiving government and municipal services V in electronic format used single number"115.";
c) paragraph 46 should be supplemented with the following paragraph:
“Number format for access to the corresponding emergency operational services: “101”, “102”, “103”, “104.”;
d) in paragraph 1 of table No. 3 to Russian plan numbering in the column “Value of the DEF code”, replace the numbers “970-979” with the numbers “972-979”;
e) in paragraph 12 of Table No. 4 to the Russian Numbering Plan, the column “Name of telecommunication services” should be stated as follows: “Access to telematic communication services”;
f) in paragraph 13 of Table No. 4 to the Russian Numbering Plan, the column “Name of telecommunication service” should be stated as follows: “Access to communication services for data transmission”;
g) in Table No. 7 to the Russian Numbering Plan, paragraphs 1 and 2 should be stated as follows:
| 1. | 100-109 | Range for 3-digit numbers of federal services |
| 100 | Time service | |
| 101 | Fire protection and emergency response service | |
| 102 | Police | |
| 103 | Ambulance Service | |
| 104 | Gas network emergency service | |
| 105-109 | Reserve | |
| 2. | 110-119 | Numbers of services introduced in the Russian Federation for the purpose of harmonization with European legislation in the field of communications |
| 110-111 | Reserve | |
| 112 | Unified emergency call number | |
| 113 | Reserve | |
| 114 | Reserve | |
| 115 | Unified citizen support service for consultations when receiving state and municipal services electronically | |
| 116ХХ | Blocking electronic payment cards | |
| 117 | Reserve | |
| 118ХХ | Access number to the information and reference systems of the local telephone operator | |
| 119 | Reserve |
h) in paragraph 3 of Table No. 7 to the Russian Numbering Plan in line “122”, the column “Assignment of a range of numbers for access and service numbers” should be stated as follows: “Reserve”.
2. Send this order to state registration to the Ministry of Justice of the Russian Federation.
Minister N.A. Nikiforov
- from a landline phone at numbers 03 and 103;
- from a mobile phone (for all operators) by numbers 103 and 112.
As a rule, the connection to the “103” operator occurs within a few seconds, however, when you call “103” during the hours of mass calls, you can hear the answering machine information: “Hello. You called the Unified Dispatch Center for Ambulance and Emergency Medical Services in Moscow, please do not hang up, we will definitely answer you.”
Wait for an answer, do not hang up - otherwise, when you dial again, you will again find yourself at the end of the queue of calls on the line.
2. What should you tell the dispatcher when calling an ambulance?
- briefly: what happened, what help is needed;
- the phone number you are calling from;
- the address where the patient is located (if a person needs help on the street, indicate clear landmarks; if the call is to an apartment, indicate the location of the closest entrance to the house, the number of the entrance, floor, combination lock);
- last name, first name, patronymic (if known);
- date of birth (if known) or age of the patient;
- your last name.
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