Often when contacting support or calling hotline the subscriber is urged to switch to tone mode, for example, when dialing a subscriber's extension number. Most often this happens when trying to call a multi-channel number, which requires pressing numbers on the handset of the phone to confirm the choice. It’s not difficult even for a beginner to understand such nuances.
What is tone mode on a phone?
Telephone communication is a complex thing, but at the same time incredibly interesting. For this reason, before switching the phone to tone mode, it is worth understanding its essence and considering what other dialing options are available. Telecommunication technologies are moving far ahead every year, and now modern devices only support tone type. For devices released earlier, you still have to switch between two:
- pulse, which involves closing the telephone line in a special way, where each dialed digit corresponds to the number of pulses.
- tone, using an analog signal to dial the required combination of numbers.
A user who does not understand the intricacies of this topic will be able to distinguish these methods of entering numbers by ear. Remember the old rotary phones: when you scrolled the disk, you heard some clicks that varied depending on the number. Some devices released even 10-15 years ago still have the ability to switch to pulse mode. Another input method will give itself away as a difference in the pitch of the signal, which will depend on the key pressed. The advantage of tone digital input over pulse input lies primarily in the speed of dialing and connecting with the subscriber.
Tone mode on a landline phone
With the passage of time and the development of internal telephone networks, the abandonment of outdated pulse dialing seems quite logical. Multifunctional office phones, similar to those produced by Avaya, do not even have the ability to change modes. This is understandable, since in large companies work is constantly in full swing, and the speed of dialing to a client or partner is important.
Home devices will make you worry about how to enable tone mode on your phone. For example, the list of characteristics of the wired model of the Panasonic device states that both options are available. IN in some cases To navigate between them, pressing buttons is not enough, and you should contact your communications service company for assistance. It is a mistake to believe that absolutely all radio telephones, unlike wired telephones, have only tone dialing. Voxtel Select series devices support both methods of transmitting a telephone number.
Tone mode on a mobile phone
It is more profitable to make calls to long-distance hotlines, where you have to listen to an answering machine for a long time, from a mobile phone. Most devices are equipped with only one input method, so the question of how to switch a cell phone to tone mode does not arise. To switch to the extension line of the desired operator, you will need to press keys with certain numbers, which is only possible with the tone option. A person dialing a call center number will hear a characteristic signal, indicating that communication has been established with the selected operator.
There has never been a pulse connection on mobile phones, since this is a feature of telephone networks for stationary devices, and the modernization of Russian automatic telephone exchanges made it possible to abandon this option forever. However, it may not be necessary to switch between input methods, but to enable the desired type connection turned off for some reason. Without activating this function, some devices will not allow you to dial a number.
How to put a mobile phone into tone mode
If we answer this question in general and in relation to each gadget, but there is only one answer - nothing! By default, all phones support and operate in tone mode and do not provide any other selection options. However, there are exceptions to the rules: you cannot transfer to another set, but you can simply turn off the existing tone set. This instruction explains how to switch to tone mode on mobile smartphone with touch control:
- Dial the phone number.
- Once the connection is established, call on-screen keyboard.
- Press the star or plus key. For different gadget models, you may need to hold these buttons for a while.
This algorithm will also be effective for owners push-button models phones. Here the situation is even somewhat simpler: you don’t need to open the keyboard on the screen. Having reached the dialed number and heard a request to turn on tone input, which was probably turned off, you only need to press and hold one of the keys (usually “star”, “pound” or “plus”) until a characteristic signal.
Currently, almost every enterprise organizes coordinated work by introducing extension numbers. An extension number is a numeric identifier that is assigned to a specific line of an enterprise or its department. It consists of 2 parts: the 1st part is the main phone number, the 2nd is an extension that will connect you with the desired department or person.
What is an extension number?
To understand how to call an extension number, you need to understand what it is. This is a forwarding point in a virtual automatic telephone exchange to which 1 of the external telephone numbers employee (city, mobile, sip or skype account, etc.). The extension number has a four-digit format - from 0001 to 9999, which is limited by the maximum number capacity of forwarding points on the 1st virtual number.
The first 2 digits of the extension number indicate the serial number of the forwarding list, and, as a rule, belong to the 1st department of the company. The second 2 digits are the serial number of the department employee.
What are extension numbers for?
Unified telecommunications space virtual number V cloud PBX erases real physical boundaries and shortens distances. Its capabilities make it possible to build the activities of various commercial and public structures without additional costs for renting premises, office equipment and other expenses.
Modern companies are a room divided by bulkheads into separate sections. These sections house employees who perform their work. Each workplace is equipped with a computer and telephone. To contact a specific person, you need to call the company's main number. When the connection occurs, you dial the extension number, after which the required contact is established.
The use of extensions is increasing because they are convenient, fast and easy to use without the need to spend money on additional equipment. Taking into account the obvious fact that all employees have their own cell phones and, many still have home phones, a virtual exchange allows you to transfer a call to any of them. The transfer can be made not only to the phone, but also to Skyp or voicemail.
How to dial an extension number from a mobile phone?
First, you need to study the company's phone number. How to call a megaphone operator - the first part of the number is the main number of the organization, and the second, which is in brackets, is the extension. Dial the organization's main number on your mobile phone and call. An answering machine should answer you. Listen to him completely, otherwise, a failure may occur and you will have to dial the number again. At the end of the message, you will hear a list of the main extension numbers and a proposal to dial the required one after a characteristic signal. Dial the extension number and wait for an answer.
Unlike a landline phone, mobile phones do not need to be switched to tone mode; they do it automatically.
In some cases, an automatic telephone exchange (PBX) may connect you incorrectly. If this happens, there is no need to disconnect and re-do the dialing operation. You should contact the person who answered and ask him to independently switch you to the department or specialist that is needed. Usually, company employees are loyal to such a situation. If you come across a person who does not want to transfer you, you will have to dial the extension number again.
How to dial an extension number using tone mode?
Most modern corded phones have special switches labeled "Pulse-Tone". If you are connected to a modern electronic PBX that supports tone mode, keep this switch in the “Tone” position at all times. If you only need the tone mode when making calls to information centers or similar services, using such a switch is not very convenient. It wears out faster, and some devices generally respond to changes in this position only after the handset is put on and taken off again.
IN cordless phones switching to tone mode is carried out through the menu. It’s just not very convenient to use this method when calling help desks. If your PBX does not support tone mode, temporary switching is carried out as follows: call help desk in pulse mode, press the star button. After that, all further key presses will cause a series of tones. When you hang up, the phone will automatically switch to pulse mode.,
When making calls to extension numbers from mobile phones, there is no need to switch to tone mode. Even if you do not hear, they are still transmitted to the subscriber. If you find that there is no response to key presses, find an item in the phone menu that allows you to enable DTMF signaling and activate it.
Sometimes it becomes necessary to transmit tones from wired phones, where there is no tone mode at all. This device can be either push-button or disk-based. In this case, set your phone to a mode so that keypress tones are heard directly from the speaker.
At one time, for us there was only a home or business telephone, also known as a landline or landline. Using it we could make local (city), long-distance and international calls. In even more distant times, telephone operators worked at telephone exchanges, and we could easily turn the buzzer handle of our telephone set, hear their answer, name the subscriber we would like to hear, and receive a connection.
Now it has rapidly burst into our lives mobile connection , and with it a huge variety of brands and models of mobile phones.
However the principles of operation of mobile telephones are the same, and this despite their enormous diversity. The only difference remained in the use of separate modes of stationary and mobile phone.
Many landline telephones have retained the pulse mode of operation. This is a mode where the telephone transmits signals by closing and opening the telephone line.
Algorithm of actions:
- Switch to tone (tone) mode, i.e. after dialing and the subscriber answers, we must press the * (star) key (button) on the phone, and in some cases the + (plus) key, which means switching to tone mode.
- After this, dial an additional, or as they often say, extension number.
In tone mode, the phone makes a call to the subscriber by transmitting a signal at a certain frequency, where each digit is assigned its own frequency.
Telephones with extensions began to appear due to the expansion of the range of services offered by telephone equipment manufacturers. In the office of any enterprise you can now install a mini-automatic telephone exchange, which will have a main number and several hundred additional ones, which allows not only to provide telephone communications to all employees of the enterprise, but also makes their work more orderly, logical, and ultimately more productive.
Modern mini-PBXs- these are high-tech products that allow, with certain programming and settings, to work without operator participation, in automatic mode conduct dialogues with subscribers, offer them a choice of connecting to one or another additional subscriber.
We have to master and accept for use such additional service communications. To make this simple and understandable, you need to imagine a fairly simple operating algorithm telephone network, where there are additional subscribers. There is only one main subscriber, and additional subscribers are assigned either directly to a specific employee, or, more often, to a specific function.
The most notable example, perhaps, is any large telephone company, such as MTS, Beeline, Megafon, etc. By calling any of these companies, you will hear an answer from an auto operator who will tell you where you called and offer to dial one of the extensions numbers depending on the purpose of your call. In addition, he will offer you to wait for a response from an operator with whom you can talk “live” and who has broader powers than an answering machine.
Knowing the additional “call sign” of a specific employee, all you have to do is ask the operator to connect you with this additional “character”. The same communication systems are now installed in all large banks, large public organizations, and services utilities and etc.
The mobile phones we use already operate in tone mode, that is, we do not need to switch the device itself to tone mode, but follow the prompt from the operator or answering machine to press one or another number on your telephone. In some cases, you will need to press the star or hash mark. The operator or auto attendant of the subscriber you called will tell you this.
Step by Step Actions
Understanding extension numbers is not difficult at all:
- Study the phone number of the organization you are going to call. If it consists of two parts, then the extension number will be indicated at the end of the main number in brackets, or designated as “ext.”
- Dial the main phone number and wait for the operator to answer. If a “live” operator answers you, then in a dialogue with him you will ask him to connect to the subscriber you need, giving him additional numbers, or express a request to connect to a specific person, department or department. If the auto operator answers, listen to him to the end and follow the options he suggests. So, for example, it might be prompted: “To connect to the customer service department, press “2”, etc.
Keep in mind that the countdown of the call time, and therefore the payment, for an extension number begins from the moment the operator’s answering machine answers, and not from the moment of connection with the desired subscriber.
If you dialed, say, “large bank”, and in response the answering operator first offers advertising, and then lists a list of extension numbers, then you have to pay for all this traffic.
Mostly specialists telephone communication It is not recommended to call an extension number from a mobile phone. This is primarily due to the irrationality of paying for traffic when, for example, you listen to an advertisement from an answering machine, but have not yet begun further steps to dial an additional number, since the answering machine has not “announced” the menu at its disposal. And in addition, the telephone equipment of the subscriber you are calling with the extension number may be outdated and may not work correctly with modern mobile communication devices.
If your device is equipped or equipped online calling program, for example, Skype, then you can call the extension subscriber and special programs for online calls, such as “Tap the dial icon (square with dots) and enter an extension digit” when necessary.
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Many organizations use extension numbers, which are a numeric identifier, to communicate with various departments. However, a subscriber who needs to connect to a specific employee sometimes has difficulties. Problems especially often arise for those who call from a mobile phone.
How to determine what extension number is in front of you?
Before dialing an extension number from a mobile phone, you need to determine whether it is actually the one in front of you. In the contact information of many companies for departments with extension numbers, several numbers are indicated after the main number, which are usually enclosed in parentheses. Or the word “additional” is written in front of them. They represent an employee or department code, which is determined by the serial number of the device when connected to the PBX. At the same time, the PBX can be virtual and forward calls from Skype, mobile and regular calls located in various branches.
How to dial an extension number from a mobile phone?
Unlike a city landline, mobile phones automatically switch to In a landline, before dialing an extension phone number, you must press *, and this will help it switch to tone mode. From phones that have a dial for dialing, calls to such numbers will be difficult and are only possible if the connection is made by an operator and not an answering machine. Owners of smartphones running Android or IOS have questions. The number keys usually collapse when making a call. And before dialing an extension number from a mobile phone, you need to call up this keyboard on the screen by pressing the symbolic icon. For phones with it, it is an icon in the form of ten small squares, nine of which are located at the top in three rows, and another one at the bottom. When you dial additional numbers on your mobile phone, you will hear characteristic sounds in the speaker.
Two options for connecting to an extension number
In the first case, you will need to dial the main number to make a call. Then wait for the operator or answering machine to respond and listen to the entire message. After that, you need to dial the numbers of the extension number, and the connection will occur. You will need to call back if you end up in the wrong department and the person who answers the phone refuses to transfer you. Although usually employees of large companies are quite loyal to callers and transfer the call to the required department. The second option for dialing an extension number from a mobile phone is not to wait for the end of the message, but to immediately continue entering additional numbers. In this case, the connection may fail or an error may occur. Owners of smartphones based on modern platforms can reduce the time it takes to listen to the entire message.
How to dial an extension number on a mobile phone if you have a smartphone?
For owners of mobile phones, the problem is that the operator begins to withdraw money from the phone account from the moment of connection. Therefore, if a call to the line is not free, then users try to do without listening to a message with the names of departments and numbers. Smartphone owners can dial any extension numbers using the pause button. To do this, you need to dial the necessary numbers and wait for the connection. Then press pause (its icon is usually located on the call screen) and enter additional numbers. You can try to start typing immediately after the connection, without first pressing the pause button, but this option does not always work. If there is any error in this case, it is best to hang up and call back. That's all, now you know how to dial an extension number on your mobile phone.
How to dial an extension number?
Usually, after dialing a landline number and beeping sounds, you need to press * (star) to switch the phone to tone mode, and then dial the extension number.
It depends on what phone the conversation is on. If this is a regular landline telephone, then everything is correct, first press * and then dial the extension number. If this is a modern cell phone, then in most models, especially smartphones, you just need to go to the dialing section and immediately dial additional numbers.
The extension number is dialed to mobile device How regular number. went to the digit dialing section and dial the required digits of the extension number. We haven’t had landline phones for a long time, but if someone still has one, then first click on the asterisk and then dial the numbers of the extension number.
An extension number can only be dialed in tone mode, so if you are calling from a landline number and your device does not have an asterisk on the layout, then you will not be able to dial the extension. And if there is an asterisk, then after the beeps, press the asterisk and press the extension number. From your mobile phone, dial the extension immediately after the answer, without pressing the asterisk.
To dial an extension number, you will first have to press (dial) the * symbol on your mobile or home phone keyboard (on old rotary phones it won’t work), and then that same extension number, and on mobile phones at the end the call key.
In order to dial an extension number, you must first call the main number, wait until the remote side picks up the phone (usually a voice machine answers) and is explicitly or implicitly prompted to dial additional number. Then, if necessary, switch the phone to tone dialing mode and dial an additional number.
All Cell Phones operate in tone dialing mode. Almost all push-button landline telephones can operate in touch-tone dialing mode (and many do). If necessary, such telephones can be switched to tone mode by pressing the * (asterisk) button. If you have a rotary telephone, you will not be able to dial the number in tone mode. But in this case, you can use a beeper, a special device with buttons that can reproduce tone dialing sounds. But in Lately such devices are relatively difficult to find.
I don't know how to dial an extension on a landline number, but I know how to do it on a mobile phone, since I just called myself. From your mobile phone, first dial the main number and wait for the answering machine, after 2-3 seconds. dial extension.
In order to dial additional number you need push-button telephone, so from the stationary disk, no matter how hard you turn the disk, go to tone mode will not work. It is in tone mode that the extension number is dialed. To switch to tone dialing, you need to press on the keyboard located in the lower left corner of the keyboard asterisk(star symbol). and then start dialing the extension number.
From a mobile phone, dialing an extension number occurs after dialing the main number and the answer from the operator or robot informant without pressing the asterisk symbol, since this does not need to be done on a mobile phone.
To dial an extension, you usually just need to press the * sign on the handset (this is the so-called tone mode), and then dial the extension number of the desired person. In principle, this will not be difficult to do landline phone, nor on mobile.
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