Has this ever happened to you? Find interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.
Solutions to such problems are based primarily on own experience, as well as the forum moderators of their readers. If you encounter other problems with Google Play, describe them in the comments below and we will try to help.
Error DF-BPA-09 (Error processing purchase)
A purchase processing error happens quite often when you try to download an app. The problem does not go away on its own, so you need to open the settings.Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:
- Open Settings on your device.
- Go to the “Applications” section and then to the “Application Manager”.
- Go to the “All” tab.
- Find “Google Play Framework” in the list and click on it.
- Clear application data by clicking the appropriate button.
Error code 194
An error occurs when you try to download games or programs from Google Play Store A.Solution:
To get rid of this error, you need to clear the application data “ Google Services Play.”
- Open the Settings app > Applications > Application Manager.
- Go to the “All” tab and find “Google Play Services”.
- Click on it and then clear the data.
- Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.
Error code 495
The problem occurs when downloading and updating applications.Solution:
Delete Google Play Store data in Settings > Applications > Application Manager > All > Google Play Store. Also delete the Google Services Framework data.
Remove Google account on your device, restart your device and add it again.
Error code 941
Interrupting the update process.Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc:s-5:aec-0
Error while receiving information from the server.Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.
Error code 504
The application could not be loaded due to an error.Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications > Application Manager > All and find them.
Another solution:
Try deleting your Gmail account.
Error code 491
Application downloads and updates are not possible.Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.
Error code 498
Interrupting downloads from the Google Play Store.Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.
Select “wipe cache partition” using the volume buttons. Press the Power button to confirm.
Error code 919
The application downloaded and installed, but does not start.Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, application type.
Error code 413
Applications cannot be downloaded or updated. If you use a proxy, be aware that it may cause problems with the Google Play Store.Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.
Error code 921
You cannot install the program or game.Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, reboot your phone, and then add it again.
Package file damaged
Google Play Store application store error.Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application causing the error and clear its data.
Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.
Error code 403
Loading is not possible and the request is “invalid”. This usually happens when two Google accounts are used to purchase apps on the same device.Solution:
Sign in to Google Play Store with the correct Google account. Uninstall the app that was causing problems and install it again by clicking the buy button.
Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.
Third solution:
You need to completely erase your entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create new account and use it to log into the app store. Then, reinstall this application.
Error code 923
Loading is not possible: there was an error synchronizing your account data or there is insufficient cache memory.Solution:
Delete your Google account and unnecessary applications. Next step will become complete cleaning cache via recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.
Error code 492
The application cannot be installed due to the fault of the Dalvik cache.Solution:
It's very simple - clear the data from the Google Services and Google Play Store applications. To do this, go to the “Applications” settings section, then to the “Application Manager” and move to last tab, "All".
Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.
Error code 101
The program cannot be installed because too much is already installed.Solution:
Remove old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Solution:
Remove your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.
Error code 911
You can't download the app.Solution:
First, try clearing your Google services data. If this does not work, then try downloading the program by connecting to another Wi-Fi networks. You can also try downloading it using your mobile data.
Error code 920
The program or game cannot be downloaded.Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.
Another solution:
Try deleting your Google account, then restarting your smartphone and adding it again. You can also add another account.
Error code -24
The problem is unknown.Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find a folder there with the name of the application that is not downloading. Remove it and try again.
Error code pc:aec:0]
Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.
RPC Error Code:S-3
The application cannot be loaded.Solution:
Remove your Google account, then add it again. You can also try adding an alternative account.
If you have any other problem then comment and we will try to help you.
Updated 02/22/2017
Error code 975 on Google Play
The good news is that error 975 occurs very rarely, but the bad news is that there is no solution yet. If you encounter this problem, then contact Google technical support.Google Play Error Code 963 on Google Play
Mostly owners encounter this error. HTC One M8 and M9 when trying to install something from the Google Play app store or just update an application.First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.
Second solution
If this error is still present then now try to remove Google updates Play Store and then clear its data.
Third solution
Disconnect the microSD memory card. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.
Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone memory, and then update it through the market. If the process is successful, then you can transfer the application back.
Error code 944 on Google Play
This issue occurs during application updates. Users encounter it when the application store does not work, that is, the problem is in the company’s servers.Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.
Error code 940 on Google Play
The application cannot be loaded.Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:
- Open “Settings”, “Application Manager” and find Google Play Store in the list. Clear this app's cache.
- Here, find the “Download Manager” application and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone memory. The application loads, but an error message appears on the screen, causing the process to abort.Solution
Remove installed updates Google Play Store applications. After that try downloading required applications again.
Error code 906 in Google Play (for 906 and 963 the solution is the same)
This error mainly occurs on smartphones such as HTC One M8 and M9 during installation of applications or updating them.Solution
If you have problems installing or updating apps, you need to clear your cache and Play Store data. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.
Error code 905 on Google Play
Difficulty downloading applications or installing updates correctly.Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.
Error code 505 on Google Play
Two or more apps with duplicate permissions.Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to repair it using the Lucky Patcher tool. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.
Error code 501 on Google Play
If you can't open the Google Play Store or install, then it's almost certain that you have a 501 error.Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.
Error code 497
Difficulties updating installed applications.First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.
Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.
Third solution
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install from the app store Root application Explorer, and then go to the system section of the phone (System/App). Here, find the application and delete the folder with it.
Error code 110 on Google Play
The application cannot be installed.
Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.
Have you encountered any errors that pop up when installing or updating applications on Google Play? Nothing, it's just a matter of time! If you one day encounter unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!
No one guarantees that the recommendations will help get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you won’t have to do anything “criminal”. Go.
error 491 - error 491
Delete your Google account. To do this, go to your smartphone's settings, scroll to accounts (accounts), log into your Google profile and delete it. Restart your smartphone and connect your account again. Next, go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”.
error 498 - error 498
The problem is due to the device cache being full. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the Volume Down and Home keys simultaneously (on most Samsung devices) or the Volume Down and Power keys (on most other devices). This mode offers a number of options. Select "W" ipe cache partition" using the sound control keys and confirm the action by pressing the power key.
error 919 - error 919
Solution 1: There is no free space on your smartphone. Get rid of unnecessary music, videos and voluminous applications.
Solution 2: Change your APN settings.
error 413 - error 413
If you are using a proxy server, be aware that this may cause problems with Google's work Play Store.
Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application and clear your Internet browser cache.
error 923 - error 923
Delete your Google account and get rid of unnecessary apps that are cluttering up your free space. Next, reboot your phone in R mode ecovery. Select “Wipe cache partition” and boot your device as usual. Don't worry, your personal data will not be deleted. Set up your Google account again.
error 921 - error 921
Try deleting the Google Play Store app cache. If this maneuver does not work, delete all Google Play Store application data, but keep in mind that this action will delete all previously configured settings. As a last resort, delete your Google account, restart your device and connect it again.
error 403 - error 403
This error is usually associated with using two Google accounts to purchase apps on the same device.
Connect to Google Play Store with the correct account. Remove the problematic application. Try installing the application again by clicking the "Buy" button.
error 492 - error 492
Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application. If the problem persists, remove dalvik cache. This feature is available in Recovery mode if you have ROOT rights. If you do not have superuser rights, you must perform a data wipe/factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone; you must first save a backup copy of the information.
error 927 - error 927
Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to settings, enter the applications menu, click on the “All” tab, find “Google Play Services”, then click “Clear data” and “Stop”. Do the same steps for the Google Play Store application.
error 101 - error 101
Banal deletion unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account, and sign in again.
error 481 - error 481
Delete your current Google account and use another one.
error 911 - error 911
Solution 1: Clear Google Play Store data. Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Store”, then click “Stop”, “Clear data” and “Clear cache”.
Solution 2: If you are using a WiFi connection that requires you to log in to a web page, the authentication option is likely exhausted. Login to APN using your mobile browser again. Open the Google Play Store and run the app update again. If this doesn't help, the problem lies with the WiFi network itself.
Solution 3: Simply connect to a different WiFi network and run the update.
Method 4: Use cellular network to update instead of WiFi. But use this method only for updating small games and applications. Major upgrades can put a dent in your pocket.
error 920 - error 920
Solution 1: Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the application.
Solution 2: Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, open the app store and download the app.
Solution 3: Go to settings, enter the applications menu, click on the “All” tab, find “Google Play Store”, remove updates, click “Clear data” and “Clear cache”, restart your smartphone. Open Market and install applications.
error 941 - error 941
Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click “Stop”, “Clear data” and “Clear cache”. Also clear the cache and delete the Download Manager data. Open Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.
error 504 - error 504
oogle service framework".
error 495 - error 495
Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click on “Clear data” and “Clear cache”. Repeat for “G” oogle service framework". Try installing updates. If the error still appears, try uninstalling Google Play Store updates first.
Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add your Google account and restart your smartphone.
error rh01 - error rh01
Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click on “Clear data” and “Clear cache”. Repeat for “G” oogle service framework". Try installing updates.
Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add your Google account and restart your smartphone.
error rpc:s-5:aec-0 - error rpc:s-5:aec-0
Solution 1: Go to settings, go to the applications menu, click on the “All” tab, find “Google Play Store”, click “Uninstall updates” and “Clear cache”. Clear cache and data for Google service framework and Download Manager. Try installing updates.
Solution 2: Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add your Google account and restart your smartphone.
error -24 - error -24
Solution 1 (necessary). Install file manager, for example, ROOT Manager. In internal memory go to android/data/com.whatsapp folder and delete it. Install whatsapp from Google Play Store.
Solution 2: Install Cleanmaster. Remove Whatsapp. Remove residual files with Cleanmaster.
Solution 3: Do backup copy applications and data stored on your smartphone and reset your device to factory settings.
package file invalid
Solution 1: Find the app in your device settings and clear its cache and data.
Solution 2: Install the app using the Google Play Store web interface.
Solution 3: Turn off WiFi and install updates using mobile data.
Solution 4: Delete cache and data from Google Play Store and Google service framework. Try updating. If it doesn't work, delete your Google account. Restart your smartphone and sign in again to your Google account.
installation unsuccessful error
Solution 1: Uninstall the application and reinstall it.
Solution 2: Clear Google Play Store cache.
Solution 3: Uninstall Google Play Store updates.
Solution 4: Disconnect your SD card before installing the app.
Solution 5: Delete the .android_secure folder
error rpc:aec:0]
Delete your Google account. Delete all synced accounts. Clear Google Play Store data. Reboot your smartphone.
RPC:S-3
Delete your Google account. Add it again or connect another profile.
What application installation errors have you encountered on Google Play? Can you tell me alternative ways problem solution? Buying an iPhone doesn't count!
Error code 491 is one of the most common problems associated with Google Play Store on Android devices. The error usually triggers when a user downloads an application or game from the Google Play store. Of course, when you are ready to work with the desired program or get distracted by a new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.
There are actually several ways in which you can fix the 491 error that occurs when using Google Play. However, in some cases, you may have to try a combination of several methods to cope with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.
Method 1: Restart your phone
The most common way to fix error code 491 is. This method will fix the error in most cases, however, if this does not solve the problem with your device, please move on to the next method.Method 2: Clear Google Play Store and Google Play Services cache
The second most common way to fix error 491 is to clear the Google Play Store and Google Play Services cache. Here's how you can clear the cache for both apps:Method 3: Delete and re-add your Google account
The third most common method to fix error code 491 is to deleting your Google account, restarting your phone, and then adding your Google account again. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete a Google account on your phone:After you have completed all the manipulations proposed in P.P. 1-3, Open Google Play and select your Gmail account. Now you can download any game or application from Google Play without facing any errors.
Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help fix error code 491. This method can be used if you have installed a custom recovery mode on your device created by third-party developers (for example, ClockworkMod). Follow the instructions below to clear Dalvik cache your Android device.Note : Error 491 when trying to download/update an app from Google Play may also be due to tampering third party programs and applications such as Clean Master . To avoid this error, do not clean Google cache Play and Google Play services when using Clean Master.
When using your Android device, you have probably installed applications from the Play Market (Google) more than once. Play Market) and may have encountered error messages that appear when downloading or installing applications.
Select play market error code:
Most often, the error message contains only some numbers, without indicating the reasons for the occurrence of this error. So we can only guess what caused this error, especially since google does not provide official reference information on this topic. Let's look at some mistakes and possible options eliminating them, based on the experience of users of the English-language forum xda-developers.
Error 495
Error when downloading or updating the application from the Play Store.
Clear Google Play Store data - Settings > Applications > All tab > Google Play Store > Erase data. Do the same with Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete your account), restart your device, add your account again.
Error 941
Typically, this error occurs during the application update process.
Go to Settings > Applications > All tab > Google Play Market > Erase data. Return to applications, find “Download Manager” and clear the data as well. After that, try downloading the application again.
Error 504
The application cannot be loaded due to this error.
Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.
Error 491
Delete your Google account, to do this, go to Settings > Accounts > Google > select and delete your account. Reboot your Android device and add your account again.
Next, Settings > Applications > scroll to the “All” tab > look for Google Play Services > click “Erase data”, and then “Stop”.
Error 498
Your device's cache is full. Delete unnecessary applications (Settings > Applications > select the one you need > “Delete”) and files on the internal memory. Especially those that take up a lot of space.
You can also clear the cache in Recovery mode (if it is installed on your device). In this case, boot into Recovery mode and select “wipe cache partition”.
Error 919
The application downloads but does not open.
You have too little space left on your internal memory. Remove all unnecessary data: large applications, videos, music and other files.
Error 413
Applications and updates cannot be downloaded.
Go to Settings > Applications > All tab > Google Play Services > Erase data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.
This error may occur if you are using a prosky server.
Error 921
Can't download the app.
Try deleting the Google Play Store app cache. If it doesn’t work, clear all Play Store data (Settings > Applications > All tab > Google Play Store > Erase data). But keep in mind that this will delete all the app settings you have made before.
If this does not help, then delete your Google account, restart your device and add your account again.
Error 403
The application could not be loaded.
Option No. 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provides access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).
Option No. 2 - use several accounts at once on one device to purchase applications. Log in to the Play Store using another account and download again.
Error 923
The application cannot be loaded.
Remove your google account from the device, remove everything unnecessary files and applications, if Recovery is installed, make “wipe cache partition”. Then re-register your account in the device.
Error 492
The application cannot be installed or updated - error code 492.
Clear application data - Settings > Applications > All tab > Google Play Services > Erase data, Stop. And the same for Google Play Store. If this does not help, then do a factory reset - Settings > Recovery and reset > Reset settings. Just keep in mind that this will delete all your data located on the internal memory of the device.
Error 927
Wait a while until the update process is completed. If even after this the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.
Error 961
Problem installing the application.
Clear the cache - Settings > Applications > All tab > Google Play Market > Clear cache. If it doesn’t help, then select “Erase data” there.
Error DF-BPA-09
DF-BPA-09 “Purchase processing error” is a fairly common error that may appear when trying to download an application from the Google Play Market and does not disappear when you try to download it again.
To get rid of the error, try clearing Google Services Framework data. To do this, go to Settings > Applications > go to the “All” tab > find Google Services Framework > click “Erase data”.
If that doesn't work, then go to play.google.com and try installing the app from there.
Error 194
The application could not be loaded due to error (194).
An error occurs when trying to download or update an application via Google Play Market. Technical support Google reports that this moment developers are working to solve this problem.
Here are some possible solutions from users:
- Disable the firewall application or ad blocking application (Adguard, etc.) and try installing the application again.
- Stop Google app Play Market (Settings > Applications > “All” tab > Google Play Market > “Force stop”), disconnect and reconnect to wi-fi.
- Try downloading the application through another Google account (create a new one or enter a different one in your device settings).
- Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
- Clear cache and delete Play updates Market (Settings > Applications > All tab > Google Play Market > Clear cache and Uninstall updates).
Update 08/17/15 — the developers report that in new version Play Store error 194 has already been fixed. The update should be available to users soon (no specific dates have been announced).
Also, you can download the latest one at the moment Google version Play Store 5.9.12 and update manually.
Error 910
The application could not be downloaded, error code: 910 - usually occurs due to problems with placing files in external storage.
According to feedback from users who encountered this error, the most effective method solutions - remove the SD card, after which you need to try reinstalling the application. After successful installation, you can insert the card back.
The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the “Storage” section, you need to set the default memory as “Device memory” or “Device selection”, if “External memory” was previously set there.
We hope our tips will help you resolve the error that appears.
If you were unable to resolve the Play Market error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, Android version, etc.).
After using a smartphone or tablet for a long time Android control, there may come a time when, when trying to install another application or game, the system will fail and report that error 491 has occurred. In this case, the installation will be interrupted. The first thing to do in this case is to restart the device and try again. If this procedure did not help, we recommend that you read this article and try methods that will help you fix error 491 in the Google Play store.
Why Google Play gives error 491
Since the Google Play application is actually a web client for the store, every time you open it, everything you see on the display is downloaded from the network. Screenshots, icons, text, videos and so on. All this is downloaded from the network and to speed up the launch of the application and the opening of visited pages in the future, as well as to save traffic, the system automatically saves some of the data in the memory of your device. As soon as such stored data, called cache, becomes critically large and interferes with the stable operation of the system, the Google Play application stops downloading new data and reports error 491.
How to fix error 491 on Google Play Store
There are several ways to get rid of the annoying error 491, which also prevents the installation of new games and applications. We will describe them below and recommend applying them one by one until the error no longer reminds you of itself.
Method #1
- Open your device's settings and go to the Applications category.
- Find system applications Google Play services and Google Play Market.
- Open their properties one by one and clear the cache by clicking the button with the corresponding name.
- We also recommend erasing all data from these applications. The required button is located on the same properties page of each application.
- Restart your device and try installing the application or game again.
Method #2
- It rarely happens that the first method is not effective. In this case, do everything described below:
- Go to Settings on your smartphone or tablet.
- Enter the Accounts category.
- Select the Google account that is used to work with Google Play.
- Open its properties and remove it from your device settings.
- After that, log in to your Google account again by entering your username and password.
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