TransTeleCom (TTK) or the full name of JSC TransTeleCom Company is one of the well-known telecommunications companies in the Russian market. The company's head office is located in Moscow at st. Testovskaya, house 8.
The company also provides the following communication methods: free call within Russia by phone hotline, message to email companies and contact support in real time.
The company's website contains frequently asked questions and answers to them. Before contacting support, you should familiarize yourself with this list; your question may have already been answered.
Briefly about the company
The main shareholder of the TTK company is JSC Russian Railways (99.9% of shares of the company's authorized capital).
CJSC TransTeleCom Company began its activities in 1997; later the company changed its name from CJSC to JSC in accordance with the laws of the Russian Federation. The main goal of the company was to create a highway digital network communications necessary for Russian railways.
TTK is engaged in servicing one of the largest fiber-optic communication lines with a length already exceeding 76 thousand km. Bandwidth network is more than 3.4 Tbit/s.
The transcontinental TTK EurasiaHighway allows you to connect with the networks of neighboring countries such as Japan, North Korea, China, Mongolia, Finland, the Baltic countries and the CIS.
TTK has a branch management structure and provides the general population with a range of different services - Internet access services, digital and cable television, as well as international and long-distance communications.
Among the company's activities, it is also worth highlighting the organization and maintenance of private virtual networks (VPN). Among TTK's clients in this area, it is worth noting the Internet provider Corbina Telecom.
The company is the winner of the RBC “Company of the Year” award in the telecommunications sector, and since 2005 it has occupied the fifth position among Russian operators(after Rostelecom, Centrinfocom, Golden Telecom, etc.), which provide long-distance communication services.
Thanks to the activities of the TransTeleCom company, by 2017 it became possible to use free Wi-Fi at more than 107 stations.
How do you evaluate the quality of TransTeleCom's services?
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What the company offers
The company's activities are carried out in several directions:
- Providing backbone communication channels to commercial organizations.
- Providing broadband Internet access.
- Provision of cable and interactive television services.
- Providing to users mobile communications TTK Mobile ( Mobile Internet, services cellular network and SMS).
- Providing an OTT service - “TV without borders” (the ability to watch TV with interactive functions for subscribers of any providers in Russia).
What opportunities does a personal account provide?
To use all the services of the service without leaving home, TTK has created a personal account.
It provides the following features:
- Expense management;
- Replenishment of account/accounts;
- Ability to manage subscriptions;
- Ability to manage your tariff plan;
- Viewing transaction history and generating statements;
- Connecting and disconnecting additional options and services;
- If necessary, block the Internet;
- Possibility of ordering antivirus and other software;
- Timely information about promotions, discounts and new products of the company;
- Contact support.
Official website of the company: http://www.transtelecom.ru/
How to register
Registration in the TTK personal account occurs only if there is an agreement drawn up with the company.
When signing an agreement with TTK, each user receives necessary information to access your personal account.
If for some reason such information was not provided, you must contact support or call the company's hotline.
Login instructions
Login Personal Area TTK company can be done on the company’s official website at ttk.ru (link to Personal Account in the upper right corner) or by following the link lk.ttk.ru/po/login.jsf.
For ease of use and clarity of use of services, TTK provides each user with a “Personal Account”, which has the following capabilities:
- connected tariff and its subscription fee;
- balance display;
- change tariff plan;
- history of payments and write-offs;
- personal discounts;
- information about new promotions and offers;
- form for ;
- subscription to antiviruses and other programs;
- (service suspension).
To receive them, you must register on the provider’s official website.
How to register
To register, you must be a client of the TTK company. When registering for services, an agreement is drawn up, which specifies your personal account number and password. Try to save the contract so that you can always look at the data specified in it.
How to login
You need to go to the official website of the provider and click on the “Personal Account” button in the upper right part of the site.
A window will open with two fields to fill in, in which you must specify the login and password for your personal account. The login is a nine-digit personal account number. After entering the data, click the “Login” button. A window will open with your personal data indicating the tariff, current balance, replenishment and debiting operations. 
How to recover your password
If you have forgotten your password, there are several ways to recover it:
To restore, you will need your personal account number, which can be found in the contract or in the payment slip. Enter the account number in the line and click the “Recover Password” button. Then a recovery letter will be sent to your email. If you did not specify an email when concluding the contract, an SMS will be sent to your phone number, which must be indicated in the contract. You need to re-create your password and remember or write it down. It is not recommended to show your password to unauthorized persons.
- on the website by indicating your personal account number and passport details. This method use last, as you will have to wait quite a long time for a response
- call and tell the operator your passport details and personal account number.
How to find out your personal account number
- in the contract when concluding TTK services, a 9-digit number
- in the payment document. In the payment slip that the provider sends for payment
- call the operator and provide your address and passport details
- contact the customer service department in person
In this article we learned about the opportunities that are available to us when using the personal account of the TTK provider. We looked at registration and login, ways to recover your password, and how to find out your personal account number.
For subscribers who are accustomed to managing their accounts and subscriptions online, a TTK personal account has been developed - a service that can be accessed after connecting to one of the company’s services. The personalized page displays:
- All connections, current tariffs and services, the ability to change subscriptions and disable unnecessary services;
- Statistical data on the most popular services, the entire payment history and accrued invoices;
- Offers for subscription to anti-virus programs;
- Button and form for contacting a company employee.
In addition, your personal account allows you to top up your personal account online.
TTC personal account: control your balance online!
As noted above, it allows you to control your personal account balance in your TTK personal account. A subscriber can find out online at any time of the day how much money has been paid today, how much has been accrued for the current period, what is the current plan for a specific service. In the same section you can find a proposal to change the cost of connection, and also register your unique IP address.
If there are not enough funds, the company also allows you to top up your balance via the Internet. To do this, you will need a bank card or e-wallet number. Subscribers have the right to use additional service- promised payment.
Login to your TTK personal account
If the subscriber does not know how to log into the TTK personal account for the first time, just open home page provider's official website. There is a large red button in the upper right corner, which is simply impossible not to notice. By clicking on it, the subscriber will see a menu consisting of two empty fields. You must first enter your login, that is, the information that was received when connecting to television or the Internet. You can find the login in the printed version of the contract or check with the operator. The password is also provided by TTK. Upon first login secret code can be changed to a simpler one, but definitely reliable.
Registration in your TTK personal account
After the subscriber has signed an agreement for the provision of TTK services, he will be provided with all the information on access to his personal account. This service is absolutely free and does not require monthly payments. You can use it several times a day. However, third parties’ access to personal information should be limited.
Today TransTeleCom is one of the companies that pays close attention to the quality of service and the development of its services. Therefore, today registration in the TTK personal account will become for many subscribers in a convenient way control your own services.
No. 691 - authorization error
An incorrect login (username) or password has been entered, or the user is blocked by MAC address.
To fix the problem:
Please enter your username and password carefully. Make sure that the correct keyboard layout is selected and that an automatic keyboard layout program (such as PuntoSwitcher) does not change the layout as you type.
Please note that the login/password is case sensitive (i.e. “PASSWORD” and “password” are different passwords).
In the properties of your connection (FPIC) you need to enter the service name: FPIC-PPPOE.
The problem also often arises when copying a login and password from somewhere, since adjacent spaces may be copied.
No. 734, 52 - connection error
The PPP connection control protocol was interrupted. This error occurs when the user is blocked by us or the user has specified an IP address for his connection in the settings. To fix the problem, open the folder " Network connections", then in the properties of your connection, set the option "Obtain an IP address automatically".
No. 651, 769, 678 - connection error
This error means:
- no LAN connection;
- LAN card(adapter, board) is not installed in the system, is disabled or does not work correctly.
To fix the problem:
You need to install network card drivers if they are missing.
The network card may be disabled in Device Manager; you need to enable it.
The problem may also be due to viruses; check your computer for viruses.
The problem could also be blocking. of this connection programs such as FireWall, you need to disable or reconfigure such programs.
If the previous steps did not help, restart your computer, you can also reinstall the network card drivers.
The TransTeleCom company supplies Internet connections throughout Russia, the bulk of subscribers are concentrated in Moscow and the Moscow region. Like any major provider, this organization provides clients with a TTK personal account. TTK already serves about 2 million subscribers and operates with a fiber-optic broadband connection to the World Wide Web. TransTeleCom has organized the ability to remotely manage online connection using LC.
The TTK personal account is configured in such a way that registration is automatic. After concluding an agreement with the company, information about the new subscriber is entered into the database. Each owner of a document for the provision of services becomes a user of the personal account without the need to register a new profile.
To access the service, the user will need documents from TransTelecom and access to the Internet.
Login to your personal account using your personal account
A visit to the provider’s personal account is carried out according to information from the contract. The personal account is used as a login, and the password is in the document, in a separate column. Full entry algorithm:
- Go to official page, where your personal account is located – my.ttk.ru;
- In the upper right corner find the login button;
- A form will open for entering details, login and password;
- Click the “Login” button.
Upon entry, the service itself will determine the subscriber’s location, his current tariff plan, balance and other information specified in the contract.
If your login and password are lost
It happens that logging into your TTK personal account is impossible due to the loss of the contract and details. Recover your password and general access There are several ways to access your profile.
On the website or via the feedback form
Recovery takes place in several stages:
- Click on the link called “Forgot your password”;
- In the form that opens, enter 9 digits of your login;
- Click on the restore button;
- Go to electronic Mailbox, assigned to the profile;
- Open the letter and follow the link to enter a new password;
- If it is not an email attached to your account, but mobile phone, then he will come text message with a new password.
The second method is suitable for those who have lost their lk login.
Via technical support
The account number is indicated not only in the contract with TTK, but also on receipts. These payments arrive every month at the subscriber’s passport registration address. Login to your TTK personal account by personal account– the only opportunity to visit the service. In case of loss of all login data, you must:
- Call on hot number technical support subscribers 8-800-775-07-75;
- Wait for a specialist’s response;
- State the last name, first name and passport details of the owner of the contract;
- Receive the treasured combination of numbers by email or mobile phone in the form of an SMS message.
If the client provides incorrect information about his name and passport, he will be denied login restoration.
Service capabilities
The official website of TransTeleCom is a powerful tool for remote control functionality and services provided to users. In the LC menu, all work is carried out independently. The profile owner does not need to visit the organization’s branch and banks or call technical support to manage and top up the balance.
System capabilities:
- Informing the client about current services and options connected to the account;
- Display of the current balance and debt, if any;
- Studying and setting up a tariff plan, changing it if necessary;
- Tracking promotions and bonus accruals, use advantageous offers TransTeleCom;
- View and receive statements about the expenditure of funds and receipts of money into the account;
- Blocking part or all services for the period provided for such cases;
- Obtaining a subscription to a license software from the organization’s partners and developed by TTK masters.
Using your account is also possible using modern phones. It is enough to have a smartphone at hand and visit the resource.
Balance check
The official website of the TTK on the Internet allows you to carry out many operations, as mentioned above. Familiarization with the amount of funds on the balance is one of the most basic and popular functions of lk. The company provides comprehensive information about the current status and the nearest replenishment date.
The user needs to log into his account and click on the personal account tab. Information about:
- Current balance;
- The amount of funds remaining in the account last month;
- Remainder;
- Full history of payments, their amount and dates of payment;
- History of promised payments.
If you don’t have a computer at hand, all this data can be obtained from your provider’s hotline. The function of ordering a full statement is available in your profile. You can download and print it or request it to be sent by email.
Payment by bank card
After registering in their personal account on www.ttk.ru, users are able to quickly make payment transactions. This option– the simplest in terms of payment for operator services. The procedure for replenishing your balance with the required amount takes only a few minutes if you follow the correct algorithm:
- Log in to your profile;
- Go to the payment tab;
- Select the method of depositing funds (bank card);
- Enter the login for which the account is registered;
- Manually specify the replenishment amount;
- Click the send button.
After this, the user will be automatically redirected to the payment page from the bank that issued the card. You will also need to enter some details on it:
- Print the card number, secret code on the back and expiration date;
- Indicate the last name and first name of the card owner in Latin format;
- Press the payment button;
- Confirm the operation with a one-time code that will be sent to the phone linked to the card as a text message;
- Click the send funds button.
Within a few minutes the money will be debited from bank card and will appear in your TTK account as a positive balance.
Blocking provider services
There are several basic settings that clients want to block or temporarily disable. The main ones are the promised payment and direct access to the Internet.
Temporary blocking of network access
Disabling your Internet connection is temporary and free of charge. This is necessary for people going on vacation, a business trip, or simply planning not to use the Internet for some period. For the entire blocking period, no debt is accrued for the work of the provider.
On home page The account has a big red block button. After clicking on it, the user will be asked to fill out simple form indicating the shutdown period. You can disconnect from ttkserver under the following conditions:
- The minimum period of inactivity of the service is 20 days;
- Once again, you can temporarily disconnect from the network only a month after the previous operation;
- To successfully disconnect, you must have an activated profile in the system and no debt to the operator.
To reactivate the work of the TransTeleCom company, you need to log in to the official website. In the blocking section opposite the disabled service, click the “Cancel” button.
Disabling a promised payment
The promised payment function allows you to slightly (up to 7 days) defer the scheduled Internet payment. This function is available only to private clients; legal entities cannot use it. At first glance, this service seems to be very convenient, but in reality there are pitfalls. Activating the function costs 15 rubles, which must be paid together with the subsequent payment transaction. It is recommended to enable it only in extreme cases, because deferment is not provided free of charge.
Only those customers who have been using the Internet from TTK for at least 3 months can use the promised payment. The feature is automatically disabled after the provision period has expired. You don't need to turn it off yourself.
How to contact technical support
The company's technical support performs several types of service at once:
- Reference. Employees advise callers on tariffs, communication methods, etc.
- Service. If clients cannot independently carry out the necessary operations in the personal account, specialists accept applications for changing the tariff, blocking, and other options.
- Technical support. Employees of this line help to quickly solve problems that arise for clients when using the equipment and functionality of the provider.
There are 3 ways to contact the operator.
Call center
Single phone number 8-800-775-07-75. After contacting specialists, the caller receives detailed answers to their questions. Calls from mobile and stationary devices, registered within Russian Federation, free. The line operates 24 hours a day, seven days a week.
Regional support lines
There are regional branches in the largest cities of the country. You can call them in the same way as the one-stop center. The bulk TTK connections concentrated in Western Siberia. Phone numbers for calls:
- Barnaul 8-3852-20-12-01;
- Kemerovo 8-3842-48-08-08;
- Magnitogorsk 8-3519-496-96-00;
- Novokuznetsk 8-3843-99-39-93;
- Novosibirsk 8-383-32-80-000;
- Omsk 8-38-12-40-90-00;
- Tomsk 8-3822-70-10-01.
A complete list of contacts in the regions is located in a special section of the service. In total, TransTeleCom operates in 50 cities of the country, each of them has its own branch.
Official site
The main service of the organization has a section dedicated to communication with subscribers. To get a consultation, you need to log into the site, click on the button feedback. Next, a form will appear to fill out - the contact of the person asking the question, the content of the request. One of our technical support staff will respond to your request within a few hours. As a rule, the response comes in the format of a letter to an email inbox.
Common Internet Problems
Reasons why the connection with global network, maybe a lot. Next, we will consider the most common of them, arising on the subscriber and operator side.
On the provider side
Technical faults are a problem faced by any organization providing online connections. Only the company’s specialists can fix such problems:
- Accidents, work on setting up equipment. Most operators do not notify the subscriber base of either scheduled maintenance or emergency situations. Even massive power outages are enough to cause servers to fail.
- Breaks in communication channels. Cables are physically existing conductors that supply a connection directly to user devices (computers, modems, routers). Cables break both outside and inside the premises. Repair specialists can fix the network by replacing part of the damaged cable.
You can find out that problems are occurring on the TTK side by contacting technical support. The employee will check the information to see if accidents have occurred in the region and notify the client about it. Also, when making a call, it is possible to ask for the approximate time of completion of work to restore communication.
On subscriber equipment
Errors at work home equipment– the most typical reason for lack of Internet access. Most often, this is:
- Malfunctions in devices. These include physical breakdowns of modems, routers, network adapters and even connectors for connecting cables. Upon request, TTK can send technicians to diagnose the client’s equipment. If the problem is confirmed, you will have to fix it yourself at service centers.
- Incorrect connection settings. On modern computers and routers, setting up a connection to the World Wide Web does not require direct intervention. In rare cases, it happens incorrectly, or the owner of the device carries out manipulations that knock down correct settings. By calling technical support, you can ask a specialist to dictate the sequence of actions for the correct setup. If manipulations under the guidance of an operator do not bring results, an application is made to call technicians to the home of a private person who has problems with the connection.
- The company's services are not paid for. Failure to repay the debt to TransTeleCom on time results in disconnection of communications. The problem is corrected immediately after replenishing the balance in your profile or at the nearest ATM.
TransTeleCom is one of the leaders in the market of Internet supplies to the population. The organization keeps up with the times, providing modern equipment and software to all users. The provider offers transparent contractual relationships with virtually no pitfalls, for which we are respected and loved by many subscribers.
- Official website: http://www.ttk.ru/
- Personal account: https://lk.ttk.ru
- Hotline phone number: 8 800 775-07-75
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