It often happens that the subscriber is not even aware of the presence of connected services, some of which may be paid. Therefore, to optimize costs, you need not only to choose the most favorable tariff, but also to control the connection of options.
If money is withdrawn from the account for unknown reasons, then this is the first sign that paid subscriptions are activated on the SIM card. In such situations, it is worth checking the tariff plan and connected options.
Methods for checking connected services
To obtain information about all connected options, different options are available, so you can:
- Contact the Options Coordination Service by calling back to 067409 or using the combination *110*09#, after dialing which click on the call. The response message will contain the entire list of active services. If you need to activate/deactivate options, you should call 0674;
- Dial code request *111# and then click on call. In the menu that appears on the display, select the “My Beeline” section, then go to the “My Data” subsection, and then find “My Services” there. In response, an SMS will be sent, the text of which will indicate the entire list of activated options;
- Login to your Personal Account on the official Beeline website, where you can not only view the connected options, but also, if necessary, deactivate unnecessary services and connect current ones;
How to log into your Personal Account by phone number. - Call customer service back by calling 0611 or 06113. After connecting with a company employee, you can ask him about active paid options. If the subscriber wishes, the consultant can immediately disconnect them;
How to call a Beeline operator? - Use a proprietary application, which is an alternative to your personal account. It can be downloaded from the company’s website, as well as Google Play or App Store;
Application "My Beeline" and where to download it? - Visit the operator's branch, you need to have your passport with you. Here you can get any information regarding services cellular communications Beeline: find out about current tariff, connected subscriptions, activate and deactivate services, switch to a new tariff package, etc.
Beeline offices on a map of the country.
The above methods allow you to obtain information about active options and subscriptions for free. You can also use paid services, for example:
- Order invoice details. To do this, you need to send a message to number 1401, and indicate your e-mail in the text. A detailed report for the past period will be sent to the specified address. Can be ordered 30 days in advance. The cost of the service is 15 rubles.
A detailed report can also be provided at the company’s office, but for a longer period of time (six months). For this you will have to pay 30 rubles. The main thing is not to forget your passport.
Sometimes subscribers are faced with the problem of unknown funds being debited from their phone balance, because most of the operator’s features are paid. This can happen when some additional features are connected to your number, but you do not remember when and what services you connected. In such a situation, the subscriber can check the connected services on MTS and solve the problem of additional charges. Checking is also necessary if you want to replace the service or, conversely, make sure that you have it on your phone for future use. For example, we know that this or that option is provided automatically by MTS cellular communications when the number is activated, and you wanted to check its availability on your phone.
The MTS operator has commands to check all connections, which allows you to easily and quickly find out about the additional options available on your phone:
Using USSD – commands for connections *152#. After entering this command and pressing the call button, you will see a menu in which you need to open the item Your paid services. In accordance with the menu, you need to click on number 2. Next, select the Options section. After the procedure, you will receive an SMS message containing all the services associated with the number.
Another method is also USSD - command *152*2#. The command is entered without spaces or quotes. Next, press the call function on the phone. Here, a menu will also automatically open in which you need to select the number 1. All connected options will be sent to you via SMS message. There is no commission charged for performing this command; the procedure is not paid, just like the previous one.
You can open the autoinformer on your phone by calling 0890, where you can make the necessary checks.
You can contact customer support at 8 800 250 08 90, a specialist will answer any questions, including the availability of additional options.
In any case, if for some reason you are unable to check all the capabilities on your phone number yourself using commands, you can contact the MTS cellular communication salon and get help from the staff.
The last way to check connections is “Internet Assistant”, which can be opened in the user’s personal account on the MTS website. All the necessary information will be located in the “Services and Facilities” section.
To common among subscribers additional features, for which funds are debited, include the following options: “Caller ID”, “Call barring”, “Call forwarding”, “I’m in touch”, “They called you”, “Conference calling”, “Mobile office”, “Chat” " and others. All of these offers are paid and there are a large number of them, so it is important to periodically check their availability yourself and disable unused services.
Users mobile communications Often they are faced with the fact that money is spent from their accounts, while they themselves could not spend it anywhere. Paid operator services that are activated without the owner’s knowledge help with spending. To understand where the balance on Megafon goes, it’s enough to find out what services are connected to the phone number.
How do subscriptions appear?
Despite the fact that, by law, a subscription can only be issued if the client has given consent, the operator has not stopped cheating. Without the user’s knowledge, paid subscriptions are linked to a SIM card in the following ways:
- When visiting entertainment Internet resources through the Megafon network. In this case, a window pops up in front of the user in which it is necessary, for example, to confirm the intention to listen to music. But not everyone pays attention to the fact that it belongs to a third-party site and there is a mention in small print that by clicking on the inscription the client confirms the subscription.
- From incoming SMS from short numbers, which promise winnings, access to unique content, the latest hits from the music world or the latest movies in constant access. In such messages, the client is asked to follow a link, which will be considered consent.
- Alerts from the provider. A quick way to get a subscriber to subscribe. Information on the screen appears suddenly and quite often until the subscriber turns it off. It won’t be difficult to become a victim of an accidental click on such an inscription.
- Voice information. This is when an automatic phone calls from an operator or content providers, and, similar to SMS, offers some interesting access, but does not inform about its cost. The subscriber is invited to connect with the press of one key and enjoy new access on the number, sometimes for a hefty daily fee.
To avoid tricks mobile operator, before clicking on a third-party link or clicking on a dubious button and inscription, you should carefully read the offer that appears.
Control methods
When money begins to disappear from the account, the first thing to do is to check the connected services and paid subscriptions from the operator and its partners connected to the user’s SIM card. It is recommended to monitor subscriptions as often as possible, or at least once a month, since they appear very quickly. To obtain information, it is suggested to use one of the methods described below.
In your personal account
Find out what's connected to cell phone If you have access to the Internet and a computer, you can by visiting your Personal Account. Go to the “Services and Subscriptions” section, where all available services from the company will be displayed. You can immediately turn them off if necessary.
In the mobile application
By analogy with access to your personal account, activated extra resources can be viewed directly from your phone via mobile app for the device. To do this, you need to launch the application, log in to it and go to the menu with connected services on the SIM card.
USSD requests
WITH using USSD queries can solve a large number of current problems, the main thing is to know the right commands. You can check paid services by dialing *505# and the call key. In a few seconds, an alert will be sent to your mobile phone indicating all active subscriptions.
SMS service
Another way to find out for free what subscriptions are on your SIM card is by sending an SMS request to the company. The subscriber sends an SMS message with the text “INFO” to the short number 5151.
With the help of Megafon employees
When there is no access to the Personal Account, and the codes for receiving information from the operator are unknown, the client is asked to independently contact an employee of the communication salon or by phone hotline 0500, and it will help you check which options have already been connected to the subscriber’s SIM card.
For business clients
For corporate clients The ability to check the list of activated services and subscriptions is limited. You will not be able to dial the code and receive an SMS response. Get necessary information legal entities are offered using their Personal Account on the company website or through a web resource
Today, millions of people in our country use the Megafon network. The services provided by the company are varied and useful. Most of them are paid. But how to disable services on Megafon if they are not needed? You will learn about this from the article.
Getting information
The Megafon company makes every effort to create comfortable conditions for communication for its clients. Every year new services appear and the quality of communication improves. The subscriber can choose which of the offers to activate.
Paid services are of particular concern (Megafon knows how to disguise this well at the advertising stage). The subscriber does not use some of them, but money is withdrawn from his account. It often happens that a person has connected free service, but after some time it moved into the paid category. Few people succeed in tracking this process.
Do you have suspicions that money is unjustifiably disappearing from your Megafon number? Find out what services are connected - that's what you need to do.
Information can be obtained in one of the following ways:
Sending a USSD request
Each user has the right to check which services are connected. Megafon provides its clients with this opportunity. The easiest way is to send a USSD request. Dial *505# and make a call. After a couple of seconds, a message will be sent to your phone indicating all activated functions.
Sending SMS
Would you like to receive a message from Megafon? The services you have connected may also arrive in this format. We send an SMS with the text “Info” to number 5051. At the same second, the system will send a list of all activated subscriptions and services. This information is provided free of charge.
Call to operator
None of the previous methods solved your problem? Then you need to contact the operator and explain the situation to him. Perhaps it's not all about paid services ah, but also in hidden subscriptions, which also eat up money. To contact the support service, dial 0500 and make a call. We are waiting for the operator's response. Those who are roaming should dial 8-800-550-0500.
Service "Service Guide"
Go to the official page of the Megafon operator and create your own account(if it doesn't exist). Enter your password and login to gain access to your “Personal Account”. From there you can manage all options. If necessary, the system will send you a list of activated services and paid subscriptions. You don't have to pay a penny for this information.
Megafon: services you can do without
Various amounts are debited from our mobile accounts every day. People who are used to carefully monitoring their communication expenses want to know where their money is going.
One of the most useless services is the “Answering Machine”. Rarely do any callers leave messages on it. It’s easier for him to call back later and talk to the subscriber personally. The cost of the “Autoresponder” service is 1.2 rubles. per day. So consider it. If you decide to disable the option, then dial *105*2900#.
You can also do without the “Living Balance” service. For the opportunity to see the status of your mobile account on the screen, you are deducted 1 ruble daily. There are other unnecessary connected Megafon services. How can I find out their list? You can use the “Service Guide” or make a request through the “Personal Account” on the company’s website.
How to disable services on Megafon: several ways
Are you tired of paying for options you don't use? Do you want to disable them? This is 100% correct solution. You just need to reduce the connected services (Megafon). We have already described above how to find out which of them are provided for a fee. Now you need to select unnecessary options and disable them.
Method No. 1
We dial 0500 on the telephone keypad and wait for the operator to respond. The manager will inform you about previously connected services and disable those that are no longer needed or of no interest.
Method number 2
We turn to the “Service Guide”. In this system, you can connect/disconnect any services, control your mobile account and request notification about its status. Dial *105# and make a call. We are waiting for a message to arrive at the number with further instructions.
Method number 3
We pick up the phone. We send a message to number 5051 with the text “info”. The response SMS will contain information about activated services and subscriptions. There you will also find instructions on how to disable them.
Method number 4
We go to the Megafon website by entering your username and password. Select the tab with the desired service. Next to the name are the ways to connect/disable it.
If you are worried that you may accidentally deactivate an option, without which the quality of the connection will deteriorate, then go to the nearest Megafon store. Be sure to take your passport and the contract concluded with the company with you.
"Stop content"
Recently, more and more subscribers have expressed dissatisfaction with the fact that funds are regularly debited from their accounts. Forced services, SMS from short numbers, paid access - all this increases communication costs. Such situations arise due to the inattention of the subscribers themselves, who do not read the terms of the services offered to them. Third-party providers also add fuel to the fire. They wastefully hide information that services or subscriptions are provided for a fee.
The Megafon company has found a way to protect its customers from paid content and SMS services. Its employees developed special service. It's called "Stop Content". After activating this option, your phone will no longer receive messages from short numbers from unknown providers.
You can enable “Stop Content” in one of two ways:
USSD request
Dial *105*801# and make a call. After 2 minutes, a notification about the completed operation will be sent to your phone. You can manage the service on the operator’s official website in the Service Guide.
Personal visit to the communication salon
We put our passport and the contract concluded with Megafon in our purse. We go to the nearest company office. An experienced manager will activate the Stop Content function. This will only take him a few minutes.
Call to operator
Situations are different. Let's say you received a list of connected services. But along with unnecessary options, those without which the quality of communication would significantly decrease were deactivated. So what's now? You need to contact the operator and ask for help. There are several options here too. We choose the most suitable one.
Provided single number contact with customer support - 0550. You can call it free of charge and get professional help. This feature is available even for those who have a negative balance. However, getting through to a “live” operator can be quite difficult.
Megafon has dedicated a special telephone line: 8-800-335-0500. The operator will answer you immediately and inform you on the issue of interest. You can dial this number from anywhere in Russia.
You will be able to contact the Megafon operator not only by phone, but also via the Internet. We go to the company’s website and select the “Help for subscribers” item. Click on the appropriate link. At the same second, the “Online Consultant” page will open on the screen. We study the information posted on it. Then we send your question to the support center, indicating your name, region of residence and email. Within a week, help desk specialists will send you an answer.
Finally
We hope that this article was useful for subscribers of the Megafon network. Services provided on a paid basis can be disabled at any time if they are not used. This way you will save money and calm your nerves.
Paid services are those that require the subscriber to spend money. These could be various subscriptions to horoscopes, weather forecasts, etc. Every day or once a month a certain amount of money will be withdrawn from the client, in addition to the tariff plan. Often, the subscriber himself does not notice how he activates paid services. Although, the operator operates within the framework of the legislation of the Russian Federation. It’s just that the client doesn’t read the contract himself and accidentally connects the service to his phone.
List of paid services from Tele2
Majority additional services do not require additional payment from the subscriber. But there are some for which you will have to give your “hard earned money”. These are the services “Beep”, “Black List”, “Caller Identifier”.
How to view the list of connected paid services from the Tele2 operator
Tele2 adheres to the rule of not connecting paid services in a cunning way so that the subscriber does not notice the catch. The operator needs the person's consent. To check the list of connected services, use the USSD command *153# and press the call button. After this, a text message will be sent to the subscriber’s number with a list of paid connected services, their cost and numbers help desk. Latest, in order to listen to more detailed information about these services.
How to disable paid services on your phone
To disable all subscriptions, you need to activate the command with the key combination *144*6# call. After this, a list of additional services that can be disabled will appear. It is necessary to send commands 0, 1 or 2, depending on the client's goals. You will receive SMS notifications about deactivating your subscriptions.
Video instructions for disabling paid services
Disabling paid Tele2 services through your personal account
To go to Personal Area, you need to load the site login.tele2.ru, click on the button “ Receiving a password" In the window that appears, enter your phone number and click “Receive”. After a few seconds, you will receive a text message with your password. After entering it, “ Homepage ", where you can find information about all paid services that have ever been connected. To disable them, you should use the link " Service management" Disabling is completely free. In addition to services, the client can find out his tariff plan, account balance, etc. It’s interesting that disabling services such as “Beep” and “ Automatic payment» It will not be possible through your personal account.
Questions from users
Is there a request to disable all paid services?
Yes, it exists. There is a USSD command *152*0# call key, available to all Tele2 users. After text message about disabling services, you should restart your mobile device.
Is it possible to call the operator and find out what paid services I have connected to?
Most quick way To reach the Tele2 operator, you need to dial 611 on the keypad. The client will hear an answering machine that will provide information on the most popular questions and will tell them what to click to find out this or that information. To avoid waiting, press the “0” key as soon as you hear the answering machine. After some time, the operator will pick up the phone and advise you about what paid services are available.
If mobile phone in his arms this moment is not available, but you need to call, you can do this with landline phone. Calling 8 800 555 06 11 is free for all regions.
It happens that the client is roaming outside the country. To find out about connected paid services, you need to dial 7 951 520 06 11. This is an international Tele2 number.
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