Is it possible to return a refurbished iPhone under warranty? Apple Worldwide Warranty. What and how? How much is it

An iPhone is a desired acquisition for millions of Russians. But even a high-quality product can have a manufacturing defect. For example, you need to replace the device's battery with a new one before the end of the warranty period. How to do this and where to go is in the material below.

iPhone 6s battery replacement under warranty

If your iPhone battery has become faulty for some reason, there is no need to run to the store for a new one or order it through dubious sites. It is enough to contact the service center or store where the purchase was made.

Replacement with a new battery under warranty can be done free of charge at an Apple service center, if the service warranty period is valid. To do this, you need to prepare the device and provide standard package documents.

Before any action is taken, the iPhone will be checked for the causes of the malfunction. If damage is found that makes changing the battery difficult, you must repair the damage and then install a new battery. For example, replacing a cracked screen or external panel of the device.

How do you know if your iPhone 6s battery needs to be replaced?

You can find out whether it is possible to replace your battery with a new one for free on your own. To do this you need to go to the section “Settings” - “Basic” “Device information”. And study the section where it is indicated serial number devices.

There should be the following Latin letters and numbers: q3-q9 qc, qd, qf, qg, qh, qj. If the serial number (not to be confused with IMEI) contains one of the specified combinations, you can contact the warranty service center or an official representative office (store) of Apple with a request to change the battery. After a service check, if the battery is confirmed to be unusable, it is replaced with a new one free of charge.

How is the battery replaced?

How to prepare the device for changing the battery, and where should I go for this procedure?

• Save data using iTunes or iCloud (iTunes or iCloud);
• Disable the Search iPhone option;
• Erase all information and personal settings from the iPhone. (Settings – General – Reset – Delete data and options (settings).

Next, contact the official apple center for repair and maintenance of devices. The addresses are on the company's official website. Contact the center operator by phone to clarify the timing of the battery change (optimally immediately, on the day of your call).

Replacing an iPhone with a new one under warranty

Is it possible to replace an iPhone under warranty? According to established rules, the company does not repair, but replaces unusable devices with new ones if there is a manufacturing defect.

The iPhone is a product certified on the Russian market and belongs to the list of technically complex ones. In the event of a breakdown not related to the user's actions during the warranty period, the company is obliged to replace the device with a similar one free of charge.

The warranty period (valid by law) for a new product is 365 days from the date of registration of the replacement. Thus, even if your iPhone 6s has a few days left in its warranty, after replacement, the warranty period is extended by a year.

If an iPhone breaks under warranty, can they replace it?

What to do if your new iPhone 6s is broken? A consumer, having discovered a malfunction in his iPhone before the expiration of the warranty period, has the right to demand that the product be replaced with a new one, in accordance with the consumer protection law.

To do this, you need to provide the service center or store with a purchase receipt, packaging, service coupon and make a written claim in free form indicating a request to replace the product with a new one, in accordance with Apple regulations. In case of refusal, the client has the right to file a claim in court.

Remember: if you are denied repairs on the grounds that the phone was not purchased in Russia, you can also file a claim.

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Hello! No equipment can be insured against manufacturing defects and the iPhone, unfortunately, is no exception. Everyone has problems - there is no escape from them. That is why, in matters of warranty service, how the manufacturer solves these same defects comes to the fore. This is where the true face of the company is revealed... At Apple, in my opinion, everything happens for real top level– repairs are almost never made, and in most cases the user receives a new gadget to replace the defective one.

Great? Yes, I think so. But this replacement still needs to be “arrived” in some way. And although there is nothing special or complicated in the process of handing over an iPhone to service under warranty, there are still some important points, which are extremely important to pay attention to.

What kind of moments are these? But this is what we will talk about today. Let's go!

So, your iPhone is broken, and the warranty period () has not yet expired.

Where should I take my iPhone under warranty - to a store or service?

The very first thing is to decide where we will take our iPhone for warranty repair. Here the choice will be small:

1. To the store where the device was purchased.
2. To an authorized service center.

The buyer has every right to go where it is more convenient for him. But even if you take your iPhone to a store, it will eventually be sent to a service center. And this will be convenient only in one case - when it is not possible to visit the ASC on your own (for example, but it is very far away).

In all other cases, it is better to take the iPhone to the service center yourself. Why?

1. In 99% of cases it is much faster. By law, the store has 45 days to fix the defect in your smartphone. As a rule, this is the number of days you will be without an iPhone (well, maybe a little less). Yes, you can ask for a replacement phone number, but not everyone knows about it. And they don’t always give it, preferring to pay a fine.
2. In the service itself, all issues are resolved much faster.
3. In a store, you can spend a long time explaining and arguing with salespeople about why you brought your iPhone back. In some cases, they won’t even want to accept it :) For example, today their program, printer, doesn’t work, there’s no person working on it, you need to bring a check, an application, an invoice, a bunch of other papers, etc. In this sense, the service is simpler.

Of course, everything written above is greatly exaggerated, but the general meaning, I think, is clear. Therefore, if possible, it is better to submit your iPhone for warranty repair directly to the service - it will be faster (that’s for sure) and you will spend less nerves (this is in question).

What should I take with me and do I need a receipt for purchase?

Here again, a lot depends on where you go with your broken iPhone. If you go to the store, you may need anything:

1. Full set.
2. Cash receipt and sales receipt.
3. Passport.
4. Anything else:)

It is clear that the same receipt and complete equipment are not needed when handing over for repairs - Article 18 of the Labor Code:

The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements.

But again, a lot depends on the seller and the store.

If you take it directly to the service center, we take with us:

1. The device itself.
2. Passport.

Just bring your iPhone (no receipt, headphones, box, charger, stickers, instructions) and that's it. At the service center, they look at the serial number to see if the warranty is still valid and take the phone for repair ().

There are several nuances to keep in mind:

1. If this is not your first time using this device and “repair by replacement” has already been performed for it, then a receipt for the previous use may be needed to confirm the warranty.
2. If you are applying for the second year of the warranty (and this happens!) and the first year has already passed, then the receipt will still be useful (as proof of the date of purchase). Another thing is that everyone got confused with this very second year of service, including Apple itself. It won't be easy to get it.

What should you do with your iPhone before going to a service center?

No supernatural actions are required. Minimal manipulations:

1. Just in case, do it backup copy your data. Perhaps they will update the iPhone software- the information will be lost. If the iPhone is replaced, then your photos, videos, etc. “will go” to the factory along with the old device.
2. For the same reason, if there is any confidential or very personal data, it is better to erase it in advance. It is possible through.
3. Disable the Find My iPhone function and remove the password on the lock screen - if this protection is activated, the device will simply not be accepted at the service center.
4. Remove jailbreak. – Modified software may be a reason for denial of warranty service.

Covers, films and glasses (in case you can reuse them) are also better to remove.

Will the service accept an iPhone with physical damage?

It would seem that everything is ready - you can safely go and change your iPhone under warranty. But we look at the device and see that it has a few scratches and even a small dent. What to do now? Will our gadget be accepted or “deployed”?

You must understand that the service center has special instructions in this regard. And this is called natural wear and tear of the device. No one expects you to bring your iPhone in perfect condition for repair. Some things are completely acceptable and are not grounds for denial of warranty service.

I came across similar instructions a long time ago (back in iPhone times 4 and 4S) and remembering, I can note that they were talking about even minor cracks (as minimal damage passable for warranty repair), and not just about “ordinary” scratches and abrasions.

Therefore, if there is no nail sticking out of the screen of your iPhone, then it may well be accepted for warranty repair and subsequently replaced with a new one ().

These are all the main points you need to know before returning your iPhone under warranty to a store or service center. But if I forgot something or have questions, welcome to the comments. Let's try to figure it out together.

P.S. By the way, it’s absolutely not forbidden to like or click on the buttons social networks(below the article). I think they even work. But here we need to check - we can’t do it without your help!

Despite the outstanding reliability of devices with the apple logo on back cover, sooner or later it becomes necessary to visit service centers. You should always be prepared for such cases in advance. As they say, prepare your sleigh in the summer. And if such a need arises, we want to prepare you for it and help you save your money. At first glance, Apple's warranty looks complicated, but in fact everything is simple and clear.

Due to the increasing number of questions about the warranty for Apple products and the conditions for its provision for this equipment in Russia, we decided to tell you all the nuances of warranty cases and sort out all the information on the shelves.

1. Any Apple products that are not prohibited for sale in our country are subject to warranty service in Russia. You can find out the range of Apple products supplied to our country on the company’s official website.

2. The warranty period for the product is calculated from the moment of its purchase and is confirmed by a document of purchase. The warranty period for Apple products is 12 months (1 year). The period can be extended to three years if you purchase and activate the Apple Care Protection Plan (I’ll tell you more about it a little later).

3. Warranty support is provided only by authorized Apple service centers. Their list can be found in the “Support” section on the official website of the company from Cupertino.

4. It’s also worth knowing about the iPhone warranty situation. Apple authorized service centers do not accept iPhones for guaranteed service. The worldwide warranty does not apply to the phone. iPhone is subject to warranty service only in the country of its “primary” sale. That is, if you buy it in the UK, only there will it be guaranteed. In our country, regarding iPhone warranty issues, you must contact the seller or operator cellular communications, who had purchased a phone. Thus, an iPhone purchased in our country from OSS MTS will be guaranteed only in the territory of the Russian Federation and from OSS MTS. Don't forget this.

5. When launching new Apple products, products are subject to warranty service only from the moment of official launch of sales in each individual country.

6. An authorized Apple service center has the right to refuse warranty repairs to you if you do not have documentary or actual evidence of the purchase of the product in the country in which it was supplied by the manufacturer for sale.

7. The product is considered under warranty and must be repaired free of charge if documents on the purchase of the product in the country of sale, issued to a private individual, are provided. In this case, the person is regarded as temporarily arriving abroad at the time of purchase of the product, or temporarily staying in the territory of the Russian Federation. In the first and second cases, the product is covered by Apple's worldwide warranty.

8. When purchasing new Apple equipment, be sure to check for a document describing the warranty conditions for a specific product. The warranty terms and conditions for all Apple products can be found here.

9. Detailed explanations regarding support and warranty can be found in a special section on the official Apple website.

10. To check the warranty of your device, you can follow the link and enter the device serial number. If it is in the database, then you can safely go to an authorized Apple service center.

AppleCare Protection Plan

All Apple products come with 90 days free trial technical support by phone and one year Maintenance at an Apple Authorized Service Center. By purchasing the AppleCare Protection Plan, you extend your warranty coverage to three years from the date you purchased the product.

Naturally, it's free. These are the terms of Apple's worldwide warranty on its products. If your smartphone turns out to be defective and you are not satisfied with its performance, you come to Apple service departments and receive a new device in return. To us, people accustomed to unobtrusive Russian service, such proposals seem not only fantastic, but even suspicious. I immediately want to ask: “Is this a scam?” No, this is Apple's real working policy - the customer is always right. And this is what competitors are sharpening their grudge against Cupertino for, because they are not ready to take on the same broad warranty obligations to their customers.

Is there really a catch, or why does Apple need this?

There is no catch. Apple provides a worldwide one-year warranty on almost all of its gadgets, including the iPhone. The smartphone is buggy or within 12 months of use some kind of assembly defect has arisen and the like, you have the right to come and demand a new iPhone. What will many people think after these words? That’s right: “Well, yes, I have the right. And then it starts: prove that this is a defect, wait 3 months until we send the phone for examination, etc.” Exhale and forget this nightmare.

No examinations and, what’s more, you don’t even need a box or a receipt. Apple service center specialists will check the phone using its IMEI number and find out for themselves where and when you bought it, and whether the warranty is still valid. You will not be interrogated or confronted with experts in an attempt to prove that it was not a manufacturer’s defect, but your negligence that led to the slowdown of the device. Your complaint will be listened to politely and an apology will be apologized for the inconvenience. And you will leave the center with a new device. (The only thing to check when replacing gadgets is whether the moisture indicators are activated. Recessed Apple devices, as is known, automatically void the warranty. By the way, the sensor can also work when using iPhone in the rain, keep in mind).

Still can't believe it? But it's true. Here in the photo is the same iPhone, exchanged at an Apple service center in Germany in one day. Yes, by the way, the warranty for the new device is also given for a year and will be calculated from the moment the gadget is activated.

Why does the company itself need all this? After all, it won’t take long to go broke if you give out new devices left and right. There are, after all, unscrupulous buyers who can simply profit from such unprecedented integrity of the seller.

Well, first of all, Apple ends up making everything work anyway. Thus, defective devices delivered are disassembled into parts, from which they are then assembled new iPhones and sell them for 50 euros cheaper than the standard price.

And secondly, the common phrase from manufacturers “I am responsible for quality” is not an empty phrase for Cupertino residents, but a guide to action. Apple spends a lot of effort, time and money fighting defects, ensuring that reliable devices leave the assembly line. And it is confident in the perfection of its products that allows it to offer such a guarantee. According to statistics, no more than 1% of buyers apply for a warranty. There were no cases of warranty claims with the same device more than once (according to the terms of warranty service, the buyer can choose either to replace the device with a new one or repair his device).

The Russian service is not yet very serviceable, but still...

To be fair, it is worth noting that this approach to customers under a worldwide guarantee has not yet been fully extended to the entire world. In the USA and Europe, there will be no issues with exchanging a phone, but in Russia there may be some nuances. So, just a couple of years ago, iPhones that were not purchased in the Russian Federation and were not intended for our country were not subject to such an exchange at all. Although there were no more than 10% of official devices on the Russian market at that time, it was “gray” phones imported from the same States that predominated. But Apple adhered to the following point: whichever country the phone was intended for, that’s where you can take advantage of the warranty.

Cupertino admitted that Russian market Apple still develops according to some special rules of its own, and has changed the terms of warranty service for its products in the territory of Russian Federation. Since 2014, authorized service centers (ASCs) must repair Apple gadgets, regardless of their country of origin. True, you still can’t count on a replacement on the same day, but, according to statistics, it takes no more than 7 days to repair or order a new similar device. And by Russian standards this is very fast. At the same time, the warranty is extended while the product is in the service center.

Service to service - discord

And in this case, I am no longer talking about the provision of a service, but about the organization. If you are planning to buy or have already purchased new Apple equipment, then it will be useful to know which service center you can contact if you have any questions. So, there are 3 types of apple service centers.

1). Apple's own service divisions
They exist at retail Apple Stores. And it is in them that you can count on those miracles of warranty service that I wrote about above. In such centers, as a rule, they do not repair anything; they simply check the device for compliance warranty conditions and exchange the iPhone for another one of the same type. In Russia, accordingly, there are no such centers, as well as retail stores Apple Store

2). Authorized service centers
They work under an agreement with Apple, receive spare parts through official channels, and are required to comply with the regulations and provisions of the agreement. Which in practice means that within 72 hours you must be given an answer about the cause of the breakdown and exchange warranty devices that cannot be repaired with new or refurbished ones. Such service centers are represented in major cities of Russia.

3). Commercial service centers
They are the majority in Russia. These organizations carry out warranty support iPhones are under contracts with trade organizations; spare parts are purchased on the open market, and invoices for warranty repairs are issued to sellers. In addition, commercial service centers provide a full range of services paid repairs and post-warranty service.

What if the client is really to blame?

And this happens very often. iPhones are drowned, they fall into the hands of jealous lovers, or they simply fall on the asphalt from the not-so-direct hands of their own owner. The result is torn displays, broken cases, cameras, antennas, sensors. You never know what you can do with a poor, unresponsive gadget.

All of these cases, for the most part, do not fall under warranty. And it also happens that they occur after the warranty period has expired. Something cannot be repaired at all, and in some cases the cost of replacing components costs such a pretty penny that, willy-nilly, you begin to think about purchasing a new device.

That same feeling that repairs won’t help :)

Especially for such cases, Apple has developed the “authorized exchange of complete device” service, which is extremely simple and attractive for the client. You hand over your out-of-service, broken, smashed, sunken iPhone, iPad or iPod to the Apple service center and after 3-5 business days you will receive in return a completely new device with a small surcharge (it is about 1/3 of the cost of a new one). In addition to the new gadget, the customer will also receive a one-year warranty on the replaced device.

In order to use the program, you need to meet only 2 requirements:
- the device must have the “Find iPhone/iPad” function disabled;
- the device must be completely complete, have no traces of unauthorized repairs and not contain non-original spare parts (in this case, “completeness” does not mean the charger and headphones for the iPhone, for example, but the integrity of the device itself).

This is how the “customer is always right” rule works in practice at Apple (even when he is not entirely right 😉).

Hello! We are completing the series of articles (at least for a while) about service centers and various nuances of warranty iPhone service. We have already figured out (completely new or refurbished?) and what happens to (extended, starts over or completely disappears?) on this very iPhone. And, it would seem, there is nothing more to talk about... nothing like that!

We still have one (but very important!) question left, which we clearly need to understand in more detail. It sounds like this - is it necessary for service centers (if you have a valid warranty and after diagnostics) to exchange your iPhone for a new one? Or is repair still possible and they will give you your old device?

We’ll talk about this today, let’s go!

Once again I would like to note that we are talking specifically about official repair shops authorized by Apple (list). Naturally, no one will change anything at the market or in a tent near the market (IP Uncle Vasya). They will repair it anyhow and let you go in peace. In general, it is better to avoid such places - they will do it cheaply, but not for long.

So, your iPhone is broken, you turned to a service center for help, and there are two options:

• You will be repaired using new or used parts that are equivalent to new in performance and reliability.
• Will be replaced with a product that is at least functionally identical to the product being replaced.

Lest you think I made this all up, here's a screenshot of the limited warranty provisions from Apple's website.

Thus, it turns out that Apple company can choose at his own discretion - either to repair your iPhone (using both new and used parts :)), or replace it with a similar product (which, by the way, can also be assembled from new and used parts :)). But what actually happens in Russian service centers - exchange or repair?

Who can best answer this question? That's right, Apple itself, represented by technical support. Let's ask them...

As we see, in Russia iPhone They can either repair it under warranty or replace it. How so? After all, they write everywhere that since Apple does not supply original parts to Russia, the only way to repair a defective iPhone should be to replace it! I also asked about this in the chat...

As you can see, Apple sends certified spare parts to Russia so that authorized service centers can repair your iPhone. The only exception is displays, since original screens are not supplied to the Russian Federation.

So what now, if it’s a defect, then just repairs and that’s it? But no, because in reality everything happens exactly the opposite. In most cases that I have heard (read, been told about) everything happens differently. In case of absolutely any manufacturing defect, an authorized service center will rather replace your iPhone with a new one than repair it.

Honestly, I don’t know why this happens - there are spare parts, there are people, is it really cheaper and easier to just replace the device? I don’t have an answer, if you have ideas, write in the comments.

Summarize:

• iPhone repairs under warranty are possible; Apple supplies spare parts to Russia for this (except for displays).
• Despite this, in most cases (in fact, in all of which I have heard of), ASCs issue a brand new iPhone instead of a defective one.

Is it really new? I have already written about this, the link is at the beginning of the article - read it, there is a lot of interesting information.

Updated or new total:

• Starting in the spring of 2017 (thanks to the FAS order) Apple started supply components for repairs to Russia iPhone displays. Now official service centers have absolutely all spare parts for warranty repairs.
• I don’t know whether this is related to the previous point or not, but the fact remains that users are increasingly writing in the comments that their iPhone was repaired and not replaced with a new one.

P.S. I look forward to your opinions and questions.