Apple TV no sound. Apple TV turns off. Apple TV problems with the remote control

Today we will try to solve the most popular problems that arise when connecting your device to a wireless network (wi-fi). The answers apply to all three Apple generation TV unless otherwise noted.
Your wireless network doesn't appear in the list on Apple TV.

• List of available wireless networks that are displayed in the menu Configure Wi-Fi / Configure Wireless is not updated automatically when a new wireless resource becomes available. In order to update the list you need to:
  • Press the Menu button
  • Path: Settings > General > Network > Configure Wi-Fi(or Configure Wireless on first generation Apple TV).
  • Click Select/Play/Pause to display the updated list.
• If your network is hidden, select Other, and then enter the network name using virtual keyboard and your remote control.
• Make sure nothing is resting on top of your Apple TV. This may cause interference.
• Make sure your Apple TV and computer are in range base station.
• Make sure there are no potential sources of interference.
• If your wireless base station/router uses Media Access Control (MAC) filtering, make sure the Apple TV MAC address is added to your base station's MAC filter list. To do this, use the documentation that comes with your base station or router. To find your Apple TV's MAC address, go to Settings > General > About.

Note: Apple TV cannot connect to networks that use high-order character encodings or double-byte character encodings in passwords (including Japanese, Korean, and Chinese characters)

Apple TV is unable to connect to wireless network with a static IP address.

If you are using a static IP address to connect to the Internet, you will need to configure your network before configuring the TCP/IP address.

• On Apple TV, select Settings > General > Network > Configure Wi-Fi.
• Select the wireless network you would like to connect to, enter the password, select Done
• Select TCP/IP > Manually.
• After that, enter your IP address, network mask ( Subnet Mask), router address and DNS address ( DNS Address).

Apple TV won't accept my wireless password

• Check if your password uses symbols
• Make sure your wireless network does not use WPA-Enterprise or WPA2-Enterprise encryption.

Apple TV won't play iTunes Store content?

Note: These tips apply to both Apple TV content (first generation) and streaming content launched from iTunes on Apple TV (second and third generation).

• Make sure your network is not blocking the port
• Make sure you don't go through

Apple TV (first generation) does not appear in the Devices List, although it is possible to download movie trailers

• If your computer uses a firewall, make sure it doesn't block . Note: For Mac OS X v10.5 and later firewalls, add the “iTunes” application to the “Set access for specific services and applications” list
• Make sure your computer's Bonjour features are working correctly. Do you see other Bonjour features, like sharing music from another computer? If you are using Windows, try reinstalling iTunes.
• Is your computer logged into the VPN connection? Does Bounjour interfere with VPN connections?
• Make sure your Apple TV and computer running iTunes are on the same subnets.
• If you use Windows, look for a possible problem with System Service or Startup Item.

Apple TV (1st generation) does not appear in the Devices List and movie trailers cannot be downloaded

• Make sure you are connected to a wireless network.
• Make sure your wireless network has Internet access
• If you are using PPPoE to access the Internet, make sure that the problem is not

Apple TV (1st generation) appears in the Devices List, but there is no possibility of synchronization and streaming

• Make sure your firewall is not blocking the port.

Note: Mac OS X v10.5 and higher firewall users should add the “iTunes” application to the “Set access for specific services and applications” list.

Additional Information:

If the above information does not solve your problem, try restarting your base station or router and your Apple TV device

• Restart your base station or router. For some models, you just need to turn off the router for a few seconds and then turn it on again. However, check the device documentation.
• To restart Apple TV, press and hold Menu and Menu down/scroll (-) about six seconds and then select Restart from the menu.

If the problem still occurs, then return to factory settings

• Reset your base station/router. As always, please refer to the documentation that came with your device.
• To reset Apple TV settings follow

If your case is not included in this FAQ, feel free to ask questions in the comments, we will try to solve the problems together.

One of the problems with the device is that the Apple TV turns off, it occurs due to some reasons and very often confuses a person; high-quality diagnostics can confirm the problem.

Delanko also carries out work on replacing the iPhone 5s headphone jack

Apple TV turns off: main reasons

There can be various reasons why Apple TV turns off, the most common are:

• The browser can't handle the stress. If the use of Apple TV occurs in parallel with the additional use of the Internet, then the load simply may be too great;
• The device was not connected correctly;
• The power cable is coming off. Power outages, connection errors and some other reasons can damage the power cord;

You can analyze the problem in more detail yourself or with the help of a specialist, but first of all it is recommended to check the correct connection.

Apple TV disconnects: making sure the connection is correct

If Apple TV turns off, you can fix the problem by checking that the device is connected correctly, which is carried out in several stages. Among them are:

• Make sure the cable that connects Apple TV to your TV is connected correctly. Process correct connection is that one end of the cable is connected to the television panel, and the other to the device panel;
• Check that the power cables are securely connected. The connection consists of connecting the cable to the Apple TV panel and to an outlet;

If these rules are followed and Apple TV turns off, you should restart the device. Follow these steps:

• Turn off the TV and select desired type input channel;
• Next, you should reboot the device. The reboot is performed by sequentially pressing the keys: Settings – Basic settings – Reboot.

How to fix power problems

The reason why Apple TV turns off may be problems with the power supply. You can fix this problem by restoring the device.

Recovery takes place in several stages, including the following:

• Choose on Apple device TV Settings – Basic settings – Reset, and then click Restore;
• The actions you took before should lead to recovery initial settings followed by installation new version, do not turn on power until recovery is complete.

If your Apple TV turns off or you have other problems with your device, you should contact a specialist.

If you need a high-quality solution to the problem that your Apple TV turns off, our staff will be happy to help you. We also eliminate any other types of breakdowns that interfere with the normal functioning of the system and can cause it to fail completely.

We want to provide quality service and make your life more comfortable. Our company’s specialists can help equipment, provide high-quality equipment repairs, advice regarding use, and the like. After all, in our life nothing lasts forever. This also applies to expensive equipment, which can also break down at the most inopportune moment.

We employ only professionals who will help solve any problems with your equipment.

Apple TV looks the same as most TV set-top boxes, but this device works not only with Apple equipment, but also with other home devices. For example, using Apple TV, you can set up and control Hue lights, play games, download apps, and stream videos from your iPhone or Mac to your iPhone or Mac via AirPlay. big screen TV. Of course, Apple TV also has problems. We will talk about the most common of them in this article.

The essence of the fable is that Apple TV problems quite often arise even if the device is connected and configured correctly. These could be wifi connection failures, poor quality playback, or problems with the home theater. As a rule, the user can eliminate this kind of trouble himself. About what and how to do in each special case, we'll talk. So:

Apple TV problems with WiFi

This is perhaps the most common category of problems that almost all Apple TV owners complain about, but which in the vast majority of cases arise through their own fault, and which can also be fixed without special effort. The standard list of complaints about so-called “wifi problems” in the case of Apple TV looks something like this:

• “does not find” the wifi network;
• does not connect to home wifi network;
• connects to wi-fi, but does not connect to the Internet;
• Wi-Fi connection often disappears and turns on " Buffering«.

If your Apple TV suddenly behaved in a similar way, then the troubleshooting procedure should begin by checking the IP address. To do this, go to “ Settings ", then - in " Basic " and click " Net «.

• if this same address is not displayed in the “IP address” line, then you must first turn off (from the outlet, and keep it turned off for at least 1 minute) the existing router, after which ( “Settings” -> “System” -> “Restart now” );

• if the IP is displayed, the set-top box is connected to Wi-Fi, but the connection is constantly interrupted, then most likely there is weak signal. Try moving the Apple TV to another location, closer to the router, or, conversely, move the router closer to the set-top box.

Apple TV problems with AirPlay

Through AirPlay service, as you know, you can stream a picture from an iPad or to a TV screen. This service is very easy to set up and, of course, is very useful in itself. If it works well, which is not always the case. If AirPlay suddenly stops working, the first thing you need to do is check that Apple TV and the right smartphone, tablet or laptop were connected to one. If these devices “catch” different networks, or mobile device connected to the internet via a network mobile operator, then AirPlay will not work. One by one we open " Settings » in each of the devices and make sure that the name of your home wifi network is displayed in the corresponding sections.

It also often happens that AirPlay simply does not work. That is, you open a video application, get ready to turn on the stream, but for some reason the usual AirPlay logo is not detected. In this case, we can assume that the application you selected does not support the AirPlay service. In addition, it may also be that such support is blocked. Some mobile and TV apps actually AirPlay support is disabled so that users cannot stream certain video content.

But AirPlay may not work due to a normal glitch. So check it out Apple settings TV in such a situation will also not be superfluous. Open " Settings "and make sure that the AirPlay function is enabled. In addition, if AirPlay works, but is not stable and/or constantly lags, then also try moving your iPhone, iPad or Macbook closer to the console. If the problem was resolved in this way, then, obviously, the cause of the lags was low quality streaming signal, not AirPlay itself.

Apple TV - video problems

Sometimes Apple TV starts showing video without sound, or there is sound, but the picture disappears. In such cases, before taking any drastic measures, try simply restarting the stream. If restarting does not solve the problem, check. It must be well connected at both ends. If possible, connect your Apple TV using a different HDMI cable.

Plus, you need to check the resolution of the set-top box: “Settings” -> “Audio and Video” -> “Resolution” . You will most likely see an option " Auto ", and that's okay. However, sometimes you need to manually set the resolution to what is supported.

Apple TV - Audio Problems

If the sound from the set-top box starts to glitch, then you should also start by checking the volume level. It can be disabled. If everything is fine with the volume, then we restart the stream as standard. Then we check the quality of the Apple TV connection to the TV (HDMI or optical cable, if used), as well as the quality of the connection to the audio receiver or. Carefully disconnect the cable and then connect it again. In the vast majority of cases, all “repairs” are limited to this.

Apple TV problems with the remote control

Without a remote control, Apple TV is just a black box, beautiful and almost useless. Almost - this is because if there is something wrong with the standard console remote control, then you can use it instead. But only if you have previously installed and configured mobile app « Remote control » (Remote App). That's one thing.

As for the problems with the remote control, the most common one is the failure of pairing this device with the set-top box. That is, it simply does not connect, and “ “. In such a situation, you must first check the battery charge of the remote control. If it is discharged, then put the remote control on charge for at least half an hour. Then we bring it close to the body of the console (at a distance of no more than 5-7 cm), simultaneously pressing the buttons " Menu " And " Increase volume "and hold them like this for at least 5 seconds (the pairing process will begin). After the set-top box “sees” its remote control, disconnect it from the network. We wait a minute, turn it on and test the quality of the remote control.

Received many improvements, including support voice assistant Siri, a ton of apps and a touchscreen remote. But no device is flawless, and Apple TV owners periodically encounter various problems. Fortunately, users can handle most of them on their own.

In contact with

Just like in smartphones, applications on Apple TV can slow down, freeze completely, or work incorrectly. In such situation The best way To solve the problem - force close the application. To do this, press the button twice Home", swipe right or left to highlight an app and swipe up on the Siri Remote touchpad.

Apple TV is slow, glitchy and doesn't work properly

Not only applications can hang, but also the set-top box itself. In such cases, simply reboot your device. This can be done in two ways: by opening " Settings» → « System» → « Reboot» or simultaneously holding down the buttons Menu And " Home" until the indicator light on Apple TV starts flashing quickly.

When you release the buttons, Apple TV will begin to restart.

Apple TV won't turn on (the light is blinking)

Remote control for Apple TV does not work

If your Siri Remote stops responding, try the Lightning port on the bottom of the case first. Charge level in the " Settings» → « Remote controls and devices» on Apple TV using your iOS device as a remote control remote control.

If the problem persists, try resetting the Siri Remote by pressing the button at the same time Menu and buttons increase the volume. Hold the buttons for 2 seconds.

In some cases, Apple TV stops playing audio without apparent reason. If you encounter this problem, try restarting your TV and any speaker devices connected to your Apple TV. Usually this is enough. If specified method did not help solve the problem, and also make sure that all audio settings are set correctly. To do this, open " Settings» → « Audio and Video" and make sure that the "Audio Output" option is activated and the correct speakers are specified, and in " Audio mode» option selected « Automatically».

Lack of free space on Apple TV

Users who download large amounts of space to Apple TV may eventually run out of space. Delete unnecessary programs can be done from the home screen by following these steps:

1 . Select the application you want to remove and press the touchpad until the icons begin to vibrate;

2 . Click on the button Pause\Play»;

3 . Select " Delete»;

4 . Confirm the deletion by clicking on " Delete».

This method allows you to remove only one application at a time. If you want to remove a large number of programs, but do not want to waste time, there is another way. Go to the section " Settings» → « Basic» → « Storage management" You'll see a list of apps sorted by file size. Next, tap on the trash can icon next to each app and tap " Delete».

Apple TV is a very capable streamer that has only improved over time with the addition of Siri remote, apps, and TV Guide. However, Apple TV is not immune to problems. There are a few typical problems with this smart box. Fortunately, most of these problems are easily solved.

Here are five common Apple TV problems and how to fix them.

Some application has stopped working.

As with a smartphone, there may be problems with applications on Apple TV. Sometimes they slow down or stop responding altogether. When this happens the best option will simply force close the application.

To force quit an app, press the TV or Home button, swipe left or right to highlight the app, and swipe up on the Siri touchpad.

Apple TV crashes.

Sometimes it happens that more than just one application is buggy at once. Also, from time to time, when the Apple TV is connected to the home wireless network and there is Internet access, it is as if the applications simply do not receive data, for some unknown reason.

If your Apple TV behaves like this or doesn't work well at all, it's best to simply restart it. You can do this by going to Settings > System > Restart or holding down the Menu and TV buttons until the light on the front of your Apple TV starts flashing quickly. When you release the two buttons on the remote, Apple TV will restart.

The remote control stops working.

If your Siri remote stops working, first try charging it through the Lightning port on the bottom of the remote. You can check the charge level on your Apple TV in the Remotes and Devices section.

If this doesn't work, try resetting the remote control by putting it into pairing mode. Do this by holding the remote close to the Apple TV and holding down the Menu and Volume buttons for two to three seconds.

Audio does not play.

Periodically, without explanation, the sound on Apple TV will turn off. Obviously this will depend on the settings, but if this happens to you, try restarting the TV and any sound equipment connected to Apple TV.

This usually solves the problem. If it doesn't, try restarting your Apple TV. Also, make sure your audio settings are correct. Go to Settings > Audio & Video and make sure the audio output is set to the correct speakers and Audio Mode is set to Auto.

Not enough storage space.

If you have a lot of apps or games installed on your Apple TV, you may run out of storage space over time. The obvious solution is to remove unused apps and games. However, if you choose to do this from the Home screen, there are four steps required to remove each app:

• Select the application you want to delete, click on touchpad and hold until the icons begin to shake.
• Click the Play/Pause button.
• Select "Delete".
• Click "Delete" again to confirm.

Uninstalling multiple apps may take some time. More quick way Uninstalling apps, which shows how much usable storage space is being used by each app, is to go to Settings > General > Manage Storage. Applications will be sorted in descending order of file size. Simply click on the trash can icon to the right of the application and click "Delete" to remove all applications.

For more tips, see